Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Excellent value."
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9.2 "Excellent amenities."10.0 "100% found the
grounds to be nice ." -
8.5 "Great service."10.0 "100% found the
staff to be very friendly ." -
8.4 "Location is great."9.6 "
City centre within easy reach , said 96%." -
6.8 "Breakfast is mediocre."
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6.6 "Average comfort."
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5.9 "Rooms are ok."5.4 "For only 54%, the
bathroom was ok ." -
2.5 "Horrible vibe."2.9 "71%
criticized the unstylish hotel ."
Overall Rating
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10.0 "Excellent value."
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8.7 "Location is great."7.1 "
Great parking , according to 71%." 9.4 "City centre within easy reach , said 94%." -
8.1 "Great service."
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6.3 "Average comfort."
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5.6 "Rooms are ok."5.3 "For only 53%, the
bathroom was ok ."
Overall Rating
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8.4 "Location is great."
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6.3 "Average comfort."
Overall Rating
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10.0 "Excellent value."
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8.4 "Location is great."
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8.0 "Great service."
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6.5 "Average comfort."
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5.8 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.3review from
The best thing was the location near Lucca city. And of course, near the best ice cream store in the world: La Bonta! They didn´t have our room that we booked when we arrived. They put us in a smaller room wíthout kichenett. After two days I told the staff that we wanted a trippelroom and we changed room. We discovered that kichenett included only two heatingspot. Not anything to cook with or eat with! Really bad!
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2.3review from
location was ok and internet worked fine for us. Really dirty floors. Shower handle broken. Extremely difficult to enter parking (very narrow entrance onto a well trafficked main road, problem even for a small car). Confused, unhelpful and uninterested staff who were rude when I politely asked for a recommendation for a restaurant. Hot room, noisy street and no AC. Very strange opening hours (no check in on Sundays or after 8pm).
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5.0review from
When we made a reservation the check in was during 9:30 -20:00. We arrived at 13.30 and the affitacamere was closed. I telephoned the contact person who didn't understand what I was trying to explain. He just repeated at 4 o clock! We were very disapointed that the contact person didn't understand a thing and so we had to wait an extra 3 hours to get in.
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7.0review from
The service was amazing! The location was perfect :o)
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3.3review from
The best thing was the location near Lucca city. And of course, near the best ice cream store in the world: La Bonta! They didn´t have our room that we booked when we arrived. They put us in a smaller room wíthout kichenett. After two days I told the staff that we wanted a trippelroom and we changed room. We discovered that kichenett included only two heatingspot. Not anything to cook with or eat with! Really bad!
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2.3review from
location was ok and internet worked fine for us. Really dirty floors. Shower handle broken. Extremely difficult to enter parking (very narrow entrance onto a well trafficked main road, problem even for a small car). Confused, unhelpful and uninterested staff who were rude when I politely asked for a recommendation for a restaurant. Hot room, noisy street and no AC. Very strange opening hours (no check in on Sundays or after 8pm).
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5.0review from
When we made a reservation the check in was during 9:30 -20:00. We arrived at 13.30 and the affitacamere was closed. I telephoned the contact person who didn't understand what I was trying to explain. He just repeated at 4 o clock! We were very disapointed that the contact person didn't understand a thing and so we had to wait an extra 3 hours to get in.
