Concord Hotels

Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi

mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine

The room was nice and clean.

Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.

Absolutely nothing

Everything

Friendly staff.

Uncomfortable bed.

Large room. Cheap rate.

Poorly maintained. Plumbing is atrocious. Bed is cheap and uncomfortable. Old, courtyard style can't compete with modern facilities, including low price alternatives.

Clean inside and out. Felt safe for our family, good area. Comfortable beds. Free wifi. Yummy breakfast. Courteous staff. Quiet stay.

Was not expecting it to be 10-15 min away from the freeway. However, this was minor once we got to the hotel and realized it was a nice place to stay.

Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine.

Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.

Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge.

Inexperienced restraunt staff, across the board.

Pleasant staff Complimentary breakfast Accessable facilities Nearby shopping and pharmacy

Our first room seem to be a little bit dark and scary. However, we are moved to a better room-double bed and was very helpful for my husband who had surgery that day.

The staff was pleasant and accommodating.

The location on the highway was good and convenient for traveling through. And the price was good for the area. The room was very nicely kept and clean. The outdoor pool was open, though not heated, so was cool, but acceptable for the time of year. The flat screen tv worked well, as did the HBO channels. The king bed was comfortable.

The shower head put out a very firm spray which was uncomfortable to use for very long. The air conditioning unit worked well, but didn't have a setting for cooling with the fan on continuously. The unit cycles on and off as cooling is needed, and it was quiet; we like the ones that the fan stays on for background noise. There were no tissues in the room. We requested them at the office, and the attendant said he would bring some to the room, which he never did. Maybe they don't supply them anymore. We could hear the tv from the adjoining room, but it was quiet after 10 pm so didn't bother us.

Great value, location, and convenience. Friendly staff

This place was horrible charged me an extra day when i booked it to arrive at 1 am. first room we where given was trashed with the bed flipped up against the wall staff members where rude, and the room i was finally given was dusty and smelled rate negative stars if i could!!!

It was cheap

It was gross

I like that the staff called me to confirm my stay and they changed one of my two rooms from smoking to non smoking.

very clean. Bathroom recently updated?? beds very comfortable

there was no light over the desk

with club sport connection - good facilities for excercise/relaxation clean, well-tended facility

only valet parking - or try to find something out on the street and walk...

This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!

Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!

extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old'

see comments on other side

The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see).

My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).

Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.

They had complimentary cookies and popcorn at check in. Our room was very spacious and clean.

On the first try our key card didn't work, then after our key was reprogrammed we were not able to get in, the bathroom door blocked the entry way. The staff was super busy with checking people in and there was no sense of urgency to get us in our room.

Fairly good location.

1) Ant infestation in room. 2) Small bathroom sink. No room to put toilet items. 3) Breakfast was terrible. Watery scrambled eggs, cold potatoes, same menu every day. Low quality selections. 4) Asked for quiet location and was put into one of the busiest areas on first floor near employee area, laundry and renovations. They completely ignored the request. 5) Was there over a year ago where they were replacing carpets on 3rd floor. The project was still not completed on all floors. 6) Was able to open a window to get fresh air, but there is no screen installed on the window. 7) Heard a story that a local inspector was threatening to shut them down unless they quickly implemented corrective actions. One gets the impression that the owners are cheap on preventive maintenance and only respond when forced to. The hotel seems busy, and so I speculate that they are making money and could afford renovations on an ongoing basis if they wanted to do them. 8) Very limited selections on TV.

This place was disgusting. The staff not friendly or helpful. I would recommend it to anyone regardless of circumstances.

The pros-the night staff was courteous, except (Andre) who was less equipped to manage his position. The site manager was also accommodating to the situation at hand.

The lacking or delay in systems, that caused me to be turned away from checking in at a acceptable hour. As well as the custodial employees that should at the mimimum be able to respect the do not disturb sigh clearly posted outside our room.

Staff very friendly Nice bar Very clean

No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room

Courteous staff. Ice machines. Dining area.

Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.

Hardwood floors, bath amenities

noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.

I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice.

N/A

I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.

Excellent service

Room a bit warm on 8th floor

breakfast

The room was great! Nice and clean. Nice tv and good location.

The staff when we checked in was a bit rude but the man who checked us out was very nice

They were repaving the parking lot so it was hard getting in and out

There policy about the deposit really..... inconvenience me! Location is good

I booked this room for my daughter and she couldn't check in because they needed a $150 to charge to a Credit card for inessentials. She had no credit card to provide. It took me over 1.5hrs of my time over the internet, like signing my life away!! BAD!!

The location Met my needs.

Small, noisiest motel, might have had flees and lousy TV with cramped screen images.

A reminder of what life was like when we lived in Walnut Creek about a dozen years oage. Plus being in a wonderfully located part of town.

It was a little difficult finding it, but once we knew where it was fine.

Updated furnishings inside the room (queen bed, microwave and frig, Jacuzzi bathtub) with exception of two old, worn arm chairs. very good bathroom facilities.

No noise insulation, small, tight parking lot, other guests warming up their diesel pickups for 15 minutes at 5:30 am. No complimentary breakfast. Inconsistent maid service. No cable TV guide in room.

Older well maintained property which was very clean.

The manager telephoned me at 9:30 p.m to ask when I would be arriving. Hotel requires 2 days notice to cancel. There is no real breakfast and the price is too high for the product.

just a plain room, nothing extra to to worry about........

was concerned about police showing up so much......

Pillows, the location

Bugs in the bathroom, people smoking outside the Windows, loud mini fridge right by bed

Okay