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Not very efficient airlines

Pros: Nothing

Cons: The booking process was painful and the check in counter almost made me miss my flight as they said my name did not match My reservation. The actual problem is that the Chinese way of naming someone is with the family Name first followed by your first name. I purchase the tickets online as per my name on my passport. To make things worst, MY luggage was mishandled annstheu broke one of the wheels on my suitcase.

Worst

Pros: Nothing

Cons: The people didn't help me to get a other flight when the plane took off