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The staff were very helpful, parking is easy and breakfast selection is very good and tasteful The dining room service was poor and there did not seem to be a system in the bar, sign for charging to room but also swipe credit card, cleaned the pipes in the bar and then the beer was not available for 24 hours.
Visiting friends in the local area There was no air conditioning in the room which is unaaceptable for a 4 star hotel. The food served in the buffet breakfast on the saturday was burnt which is unaaceptable for any hotel. The staff were not friendly at all - they did not ask if we enjoyed our stay and concierge staff just watched as we strayggled with our bags to the front door. These comments were based on just stopping in the hotel to sleep and have brekfast - i'd imagine that our experience of the other facilities may not score very highly either.
Grounds, facilities, location Could have done with a bigger room, better pillows, other eating facilities to be open longer at night as everywhere shut by 9pm except the restaurant and room service shut by 10pm.
Very comfortable bed, friendly & courteous staff. Dinner was served without the stated side dish. Hostess said this would be looked at, but no feedback to me at any stage. Restaurant very overpriced for quality. Could not get VPN access via "free" ethernet.
The location of the hotel set in open countryside surroundings was relaxing
The staff were very attentive and the standard of the golf course. The decor of the communal areas was a little dated, but clean and tidy enough.
Pool and leisure facilities, pool bar, environmental setting, numerous steps and various levels to access accommodaqtion in the wings - noise from accommodating a large 'footbal type crew' in their 'initimate dining room', very noisy and disturbing (chants during meals are not on0 lacked management discretion - some diners asked to be moved to a quieter location; lacked a feminine touch - more of a gentlemans club than a 4* hotel
The hotel staff were very proffessional in their approach, customer care was outstanding. Trying to find the hotel was very difficult. Using a sat nav was no help. Improved signage would be a great benefit.
Restaurant and Leisure facilities Receptionists were very unwelcoming on arrival, very ungreatfull on leaving. Would suit Doctors practice!!
the location was great with lovely surroundings and good facilities. Food was good, was was clean Had service charge added to the bill. There are so many rooms its like a rabbit warren, kept getting lost, very poor signage & lack . The price of drinks in the bar is extortianate
Newly refurb'd and very comfortable. Well equipped room Made the mistake of parking at the rear of the hotel as signposts not so clear. A long walk in the dark with bags - I will know for next time
The room was very large and the furnishings lovely. The bathroom was also very spacious with excellent bath and shower facilities. Although unable to confirm an early check in until we arrived, the room was ready an hour early. The breakfast area was in a lovely room but the tables and chairs should be of a design more fitting to the style of the hotel and laid out better. More staff were needed in the bar in the afternoon, particularly as a wedding was taking place and all the guests entered at once. It was very difficult to get served.
Beautiful building and setting. Stunning main staircase with dome above. It was a shame the steam room was out of order.
stunning location curled up bar sandwiches which were sent back. alot of stair and the corridors are like rabbit warrens, difficulty finding our room as it was in a new block with no lift access there until you got to the new block. Not good if you had poor mobility
Surrounding countryside In need of a re-furb and certainly not worth the money
location and facilities Unable to book in at 14.00hrs as stated. I had a meeting to attend in Manchester late afternnon and so was unable to shower and change. Ended up changing in my car in a lay bye.
Meals were fantastic, hotel and staff in top shape. Just sorry I couldn't stay another day and walk the exquisite grounds. Well done all!
We liked the location and the grounds of the hotel.
close to shops. Good food. Reasonable price. Lovely ambience with all Christmas decorations well appointed and decorated bedroom. Too dark as lighting insufficient. I had to take my bag into the bathroom to find my dress! Main problem was the distance from reception/dining room. Nigh on impossible for an elderly or infim person.
Staff friendly,food good,location excellent. We had to change our room twice due to poor location and heating not working,The restraunt had brown formica tables that made the room resemble a cafeteria,when we asked for steak knives to eat our steaks we were told there were not any.definately not a four star hotel.
Friendly helpful staff, beautiful location with stunning views and a wonderful entrance hall. A very poor sandwich served in the evening, and a long trek from recepetion to room.
Good Premier Inn Room smelt a bit musty
We booked a family room and only got a double with a sofa bed which was not made up
Nice friendly staff. Excellent value breakfast n/A
welcome reception and comfortable stay overall
Just a bed, might use it again You seem a bit mean with the (low cost) tea coffee kt / distribution
The warmth and welcome of the staff
It was clean, inexpensive and the staff were friendly Nothing
Clean and functional. Good value for money. Felt safe as a lone female traveller. Staff very helpful. Heating in room was poor. Temperature in room 18c which felt quite cool which in winter isn't desirable. Wall mounted heater did not work. Temperature control panel did not alter the room temperature at all.
The staff are always polite and courteous. Showers were quite good and the room is always clean. I thought it was a tad too expensive for the price I paid. The absence of a room phone can be annoying!
The restaurant was really good. There were always staff at the reception. The TV had a lot of different channels to choose from. Really nice breakfast. There was no telephone in the room. There were no ironing facilities in the room. Wireless Internet was a bit complicated to set up since it needed credit card payment and a long complicated username. There were not enough electrical outlets in the room. Having to leave the key at the reception felt old fashioned and a bit unsecure. I'd rather carry it with me, even though it was rather large.
The facilities were poor, needs updating Decor and poor quality food, ate out
Great location and excellent value for money. Really nice breakfast and nice touch with the complimentary bottle of wine. Overall making for a very positive experience. Room was not as clean as it might be. Not a problem that the amenities were only basic, but carpet and beds looked like well overdue for replacement.
The service was very good and an excellent buffet breakfast was available. The location was also very convenient. It would have been better if there was a private hotel for customers as we had to park in the supermarket car park and there did seem to be a problem with gangs in the vacinity of the hotel. I think this was because it was a Friday night. We have previously visited on a sunday and it was very quiet.
The location. having a beer outside in the sunshine during Happy Hour. Would benefit from revamped bathroom. Better information passing to night staff.(request for early breakfast was not relayed) This happenened during our last stay also.
good allround, simple rooms, everything worked and was clean + near the rail station. one staff member was very irritated when i asked for a receipt after paying cash for an extra night and no internet access afterall, (although local library was geat for that!)
My original room was dirty, overheated with stained marked furniture, but the v.v.hot pipes made it impossible to sit, never mind sleep in. The receptionist on duty was v.helpful and managed to get me another room, still hot, but because it had more air coming in I could sleep. The heat from the pipes running through the room was at a dangerous level. I would not have taken a child into those rooms. I had to sleep with only the duvet cover, no duvet. This wasn't during a spell of hot weather!
Quiet rooms with comfortable beds The local car park details in the hotel were out of date and dispite their bochure saying every room had a trouser press I could not find one in room 116
Availability at a time of high demand and proximity to airport The room was in the middle of being re-decorated, smelled of paint, window was open to try and clear fumes and room had been pressed back into service to take advantage of high demand
friendly helpful receptionist Lift had been broken for a week and still not repaired - we were on the 3rd floor - fortunately we were only staying one night as we were in Hale for a wedding. There was no parking on site. Street parking was payable from 8.00am.
Staff were friendly and helpful. Setting, in fields and a small village, is lovely and quiet. Room was adequate and had a heated towel rail which we left on permanently to provide just the amount of heat we needed to take the chill off the place. The lighting was very good for reading and there was a good spot to sit and dry hair with the good hairdryer provided. Lovely lambs in the field nextdoor Decor very tired but clean. Bedspread, of some cheap shiny fabric, kept slipping off the bed during sleep. Toilet seat wonky. Bad tv reception.
Food was excellant and the staff were very attentive. The setting of the hotel, in rolling fields and very quiet was exactly what was required. The room was old fashioned and needed updating. There were no lifts to the floor that my room was on and it was difficult to get to with 3 individual bags to carry. The shower was very poor almost to the point that I gad to run around to get wet.
The staff are always welcoming and i always enjoy my stays at the hall.
Beautiful picturesque surroundings...great location A little cold in the bar area
The staff were very friendly and helpful and the hotel and room were lovely.
Friendly staff Good restuarant Free internet access None really
It was very relaxing and comfortable with helpful staff none
Changed rooms from doubles to singles at hotel but could not do that by calling yourselfs None
Friendly staff. Comfortable bar and luonge areas. Absolutely no complaints!
The service and cleanliness in the restaurant was disgusting
Comfortable, clean, friendly. A basic hotel, but perfectly suitable for a short stay. Excellent reception staff. Breakfast offers a generous choice and hot items are all freshly cooked. None
Convenience of adjoining pub for excellent food. Spacious room. "Like new" shower curtain. Coffee and tea making facilities. Request for more pillows was immediately acted on by lovely lady on reception. Needed another comfy chair - there was only one. Shower control down by the bath taps instead of shower height. Shower curtain too clingy. Prefer shower screen to give more room/light. No obvious way to switch fan off. Sink overflow had obvously not been cleaned for a long time. The cleaning was obviously done in a strict routine based on what the cleaner can see and not what the hotel guest can see. The overflow is in eyeline when you are sitting on the loo! Sink and bath plugholes had black round them and presumably needed a bit of extra attention. Box of tissues wouldn't have gone amiss.
Friendly available staff Spacious room Being able to have earlier check in
easy to find and very comfortable
Value for money,courteous staff, good food and warm comfortable room. No lift,didn't like the stairs.
Rooms were nice and in the evenings we more or less had the pool, jacuzzi and saunas to ourselves Queues at the reception which, with only one person there, you couldn't avoid even if it was just to get a second room key.
1 night was not long enough to say
Very friendly staff Old fashioned rooms, small bathrooms
Rooms where really nice, staff vey helpful. No aircon
Good and pleasant location over the last 20 years have stayed at the Belfry many times but not so many recently as I did not need a room in a hotel in the area I was in room 411 which is a good room - but to get to it the lift one uses is an antique - if one does not properly shut the inner gate, then it works for no one. The stripy black & white carpet on the 4th floor is not pleasant to look at. The passageway from reception to the lift is unlike anything I have experienced elsewhere. It is narrow and one winds around quite a bit.
The food in the restaurant was of a pretty good standard and the breakfast had a good selection. The room was of a poor quality and looked extremely tired with stains on the carpets. The bed was extremely uncomfortable and gave me backache. There was peeling wallpaper in the public areas and a bucket in the hall way collecting dripping water. This does not warrant 3 stars.
Convenient location in need of a makeover
Hotel in desperate need of refurbishment - inside and out.
relaxed atmosphere The hotel & facilities are getting tired - worn carpets, shabby gymn, etc.
When i payed my bill i was overcharged the lady in the reception was unable to give me a refund .I had to go to see the reception the next day for my refund .Staff need training on how to deal with customers problems
The most reeming factor of this hotel is the location. It is sufficiently close to Manchester airport wthout all the hustle & bustle. Accomodation was not very warm until the thermostat was located behind a chair. The restaurant was cold and the breakfast was not very inspiring. The evening meal was a disastor resulting in eating in the local balti house, which incidently was excellent.
Good value for money. Pub menu varied and food of good quality, so we were happy to eat on site.
Very clean and comfortable room,plenty of tea and coffee available. Music a bit loud in pub next door.
the proximty to where i wanted to be & the great value for money
Good English breakfast, well equipped and spacious room. Member of staff being dismissed at breakfast, poor continental breakfast.
Staff very pleasant and helpful. Breakfasts very good, very friendly cook. Only area of negative comment, a barman in the public house seemed to be unable to raise a smile, appeared pretty unhappy in his job.
Pleasant quiet room A little slow booking in as receptionist had gone elsewhere
Quiet, comfortable & clean room. Separate from bar. Delicious bar food! Very helpful staff.
Staff very friendly and helpful, bar area dog friendly Hotel under refurbishment, workers started very early.
Good location one night stay over good comfy bed clean bathroom etc
Excellent choice of Breakfast and the close proximity to restaurants and bars etc. Free parking. Freezing cold room - we had to get an engineer to fix radiator and the bathroom was shabby and old fashioned.
Excellent location, Duty Manager Lee very helpful & Breakfast staff delightful with delicious hot cooked breakfast. Sadly the extractor fan in the rooom next door was on all night resulting in no sleep and the fan in our room also really loud
The breakfast was good and the staff very pleasant. The bed was not very good at all.
Paid £53, expected like other Premier inn! 2 people stayed in single room with double bed which moved towards wall. No place for vanity, dampness and black colour on ceiling in the bathroom. Tall mirror was hiding.
Friendly staff None
Good hospitality. Lack of family room for three people.
Cleanliness, friendly, efficient service, excellent breakfast
Cleanliness, Friendly Staff and Location Stayed in 'old' wing. Poor lighting made it impossible to use hairdryer. Room 29 toilet awkward to use due to positioning.
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
Excellent location. Ample Parking. friendly and helpful staff. My single bed had Ensuite. Had tea making capability. Breakfast was not even an additional option. But to be fair there were places around.
Ladies very friendly and helpful. Breakfast fan-tas-tic. Accommodation delightful..
near to airport
Friendlyness of the staff Lacking cleanliness in the room (carpet, bed side tables, extensive mould behind the shower door)
Room was very nice and comfortable - the price was good. I would go again. No negative points
credit card machine not working, staff unable to provide payment receipt as a result. There was a 1 hour wait had we decided to eat at the Hotel.
Friendly staff A few language problems and tv didn't work and staff were unable to help.
As we came with friends for plane spotting, we appreciated location nearby of the MAN airport :-) Hotel staff was very friendly and helpfull. We had really good times in Pymgate Lodge :-)
Lots of little things. The cups on the hostess tray were badly chipped. There was no water glass in the bathroom. All of the glass doors were very dirty. At dinner my table cloth needed to be changed. There were no paper napkins at any meal. The only coffee was instant coffee. There were no sugarless cereals. Only white toast was available.
The location was ideal for an early morning flight from Manchester Airport and in close vicinity of a Beefeater pub for good value food. Illuminated "hotel name" sign located directly outside room window. Blackout curtuains required to block out the light pollution
The bedroom and bathroom were very clean, spacious, and well lite. The hotel is only 5 min drive to the Manchester Airport. Dinner is available and was very good. The couple who manage the hotel are super. No.
hotel was very nice,comfy rooms, staff were friendly , food was good in bar and breakfast, swimming pool was warm and clean will use this chain of hotels again
The bar was great, good atmosphere and welcoming for families. The room was comfortable and the pool was a great size, although was shocked no signs to say what shouldn't happen as very small children were in jacuzzi area?? Wanted to hire robe as taking very small baby to pool- didn't do robes? Would've liked a shower cap in room as soaps dispensible wasn't anything else. Also copies of bar menu/ childrens menu in room would've been helpful, The reason for out trip was to take baby swimming for first time without taking to a public baths.
The leisure facilities the cracked sink in the bathroom
The room was very comfortable and well presented. The hotel has all the facilities of a 4 star hotel at a budget price!
food and service
Cooked breakfast Aircraft noise
Leisure club,parking,food No sofa in my room as stated in the room info on internet,a group of your guests were swearing a lot where your table and chairs area is outside the pub.
The hotel was very convenient, clean and breakfast was good The verve restaurant closed at 5:30 on the Sunday we arrived which was a bit inconvenient as we wanted to relax and eat in the hotel we did not want to have to go out of the hotel and drive somewhere to eat to eat and the bar snacks were not really what we wanted for the evening meal.
Use of pool and gym Only shower/wc provided in room allocated. We were moved to a room with Bath/wc. TV/internet access nor working properly. Sound insulation between rooms was very poor.
Spacious, well furnished room and large comfortable bed - friendly staff in hotel and attached pub. None
Good location. Lodge is clean and well appointed. Staff were very friendlyand helpful. Did not eat in restaurant but it looked very inviting.
Bed was very comfortable Even when all the lights were on because of the light shades the room was still quite dark for reading lots of business documents
Allowed us our request of 12 noon check out None
Wilmslow Lodge itself was fine When we arrived the Lodge had no record of our internet booking. The guy on the desk was extremely helpful and although fully booked mananged to juggle the rooms to accommodate us. To say this was poor service from your administration is being polite. We had travelled up from Romsey Hampshire and my husband was considering having to return after attending our function. Apparently this is not the first time this has happened and I would be grateful for your comments
Pub Coach and Four was great, room was clean and confortable, I felt at ease with nothing that really bothered me at this price At this price nothing stood out to complain about.
Pleasant and simple interior design in rooms. Good facilities. Nice family-friendly inn with nice atmosphere. some staff serving at the inn not that friendly.
Excellent beer, nice atmospheric pub. Friendly staff. It problems with checking in system - staff handled it well though. Air con set to 28degC!
Very convenient to wilmslow, knutsford and mobberley, we were there my No, loved it, However there wer people like us having to come downstairs in our pyjamas for a cigarrette
Staff - helpful, courteous, efficient Restaurant - absolutely outstanding, the best meal I have ever had (and I've eaten in some world class restaurants) Temperature of room: it was very warm. I am from a subtropical climate, so if I think it's warm, it is. There was only a small window, poorly located, and the room received most of the day's sunlight.
That all the members of staff were very friendly when we arrived at the hotel. That we had to keep the fan on throughout the night in our room as it was to warm in the room, and we had bad headaches in the morning.
Fabulous location, gorgeous room, luxury bathrobes provided, excellent freshly cooked breakfast, helpful, friendly staff, quiet and peaceful ambience throughout hotel. Although quality toiletries, only bare minimum provided - no shower cap, hair conditioner or body lotion provided.
Stayed before-restaurant is excellent.Lovely building,just upgrading rooms.Love the place,definitely returning(again)
The breakfast was great!
beautiful garden, close to village with good restaurants, excellent service small room. no air conditioning. musty smell in room
The hotel staff were excellent, welcoming and friendly and for a night out in Alderley Edge, its location is perfect. The room, despite being nicely decorated and pretty well equipped, was very small and really only suitable for one person.