Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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10.0 "Incredible bar."
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9.4 "Food is to die for."9.6 "96%
loved the menu selection ." 10.0 "100% werehappy with the price ." -
9.1 "World class service."9.3 "93% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." -
8.8 "Generally very clean."8.8 "88% said
rooms were clean ." -
8.6 "Breakfast is good."10.0 "100% were
happy with the price of the breakfast ." -
0.0 "Disappointing internet connection."0.8 "92% said the
wifi quality was bad ."
Overall Rating
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9.4 "Food is to die for."
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9.3 "World class service."9.4 "94% found the
staff to be very friendly ." -
8.7 "Breakfast is good."
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8.4 "Location is great."
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7.7 "Nice rooms."10.0 "100% thought the
view was good ." 8.8 "88% said thebeds were comfortable ." 9.0 "90% thoughtrooms were spacious ." -
6.8 "Average comfort."
Overall Rating
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9.3 "Food is to die for."
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9.2 "World class service."9.4 "94% found the
staff to be very friendly ." -
7.5 "Nice rooms."
Recent reviews
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- Negative
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5.4review from
The view is wonderful and hotel was clean and cozy I didn't like the fact that we were charged 100$ for a massage in an awful spa! False advertising as a 5star when they are a three star hotel maximum! Our massages we later found out were given by the gardener and the housekeeper! I'd like to file a complaint as when I said we were unsatisfied, the front desk manager just shrugged her shoulders and offered us nothing.
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10.0review from
The staff was excellent! They were courteous, professional, and very prompt. We were made very welcome immediately and the service remained until they dropped us off at the train station to leave. The location is perfect for visiting Machu Picchu and is conveniently located close enough to the town to sight see but far enough out not to be overly crowded. The food in the restaurant was amazing in taste, quantity, and display. The concierge was very helpful whether it was getting tickets for Machu Picchu or booking the cooking class. Every member of the staff treated my wife and I as if we were the only guests in the hotel. It was that kind of personal service where they even took the time to learn our names prior to talking with us. I really can't think of anything bad to say about or stay at the hotel.
