Pros (+) Clean and comfortable.
Cons (-) Reception was grossly undermanned making for long waits with irritated guests and staff.
3 stars
ibis Malabo
Photos of ibis Malabo
Overview
The ibis Malabo hotel offers 127 air-conditioned rooms with private bathrooms, office area, flat screen TV and free unlimited WiFi access. This bright and modern hotel also has an outdoor pool, bar open 24 hours a day and an international open concept restaurant offering modern cuisine. For the business traveller there are 2 meeting rooms available on request for conference or business meetings. Guests will also enjoy our private outdoor parking.
Amenities at ibis Malabo
- Outdoor pool
- Indoor pool
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Free parking
- Free airport shuttle
- Shuttle service (free)
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
General
- Garden view
- Soundproof rooms
- Telephone
- Carpeted
- Mountain view
- City view
- Pool view
- Storage available
Services and conveniences
- ATM on-site
- Car rental
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Express check-out
- 24hr front desk
Dining
- Packed lunches
- Snack bar
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Parking and transportation
- Shuttle service (free)
- Free airport shuttle
- Free parking
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
Outdoor
- Terrace/Patio
- Grill
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Pool
- Indoor pool
- Outdoor pool
Things to do
- Board games/puzzles
Health and safety
- Safe
Reviews of ibis Malabo
6.4
Okay
95 verified ratings
Wonderful
14
Very good
19
Good
24
Okay
14
Fair
12
Mediocre
4
Poor
8
Summary of reviews
Guests say
Guests appreciated the good location and cleanliness of the hotel, along with friendly staff. However, many reviews highlighted issues with service, including understaffing and poor communication, as well as problems with amenities such as Wi-Fi and room conditions. Overall, while there are positives, significant improvements are needed in service and some facilities.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
6.3 out of 10
39 reviews
7.5 out of 10
1 review
7.4 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast at ibis Malabo offers a variety of options to choose from, and many guests have found it quite good and delicious.
Are there any concerns about the hotel's cleanliness?
Some guests have mentioned concerns about a musty smell in the corridors and rooms, as well as renovations taking place at the hotel.
What are the hotel staff like?
The staff at ibis Malabo are described as friendly, helpful, and ready to assist, although some guests have mentioned language barriers and unfriendliness.
Is the hotel suitable for business travelers?
The hotel's location is considered good for work engagements, and the restaurant is convenient. However, some guests have mentioned construction works affecting their ability to work in the rooms.
What are the parking options at the hotel?
ibis Malabo offers free parking and a free airport shuttle service, which can be convenient for guests traveling to and from the airport.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Renovations
Several guests mentioned that the hotel is in need of renovations, with some rooms having a musty smell and mold issues. It may be worth inquiring about the renovated rooms or recent updates to ensure a comfortable stay.
Check Airport Shuttle Hours
The hotel offers a free airport shuttle, but it operates within limited hours that end at 4 pm. If you have a late arrival, it's advisable to confirm shuttle availability or consider alternative transportation options.
Be Mindful of Construction Works
Some guests noted that the hotel is undergoing repairs and construction, which can be disruptive during the day. If you plan to work or rest in your room, be aware that construction works occur from 9 am to 5 pm, Monday to Saturday.
Opt for Mountain or Garden View Rooms
Guests appreciated the views from rooms facing the mountains or gardens. If available, consider requesting a room with these views for a more pleasant stay.
Inquire About Room Odors
Several guests reported musty smells and mold in certain rooms. If sensitive to odors, it may be beneficial to inquire about room conditions or request a room inspection upon arrival.
Confirm Free Airport Pick-Up Service
While the hotel offers a free airport pick-up service, some guests experienced issues with availability. It's advisable to confirm the service's availability and schedule in advance to avoid any inconvenience.
Check Wi-Fi Speed
Some guests mentioned slow and unreliable Wi-Fi, with download speeds as low as 0.41 Mbps. If reliable internet access is essential, consider confirming the current Wi-Fi situation with the hotel.
Verify Room Amenities
A few guests noted the absence of certain amenities, such as a gym and bathroom in some rooms. To ensure your expectations are met, it's recommended to verify the availability of specific amenities before booking.
Consider Alternative Dining Options
While the hotel offers dining facilities, some guests found the menu options basic and the dining experience average. Exploring nearby dining options or bringing some preferred snacks may enhance the overall dining experience.
Plan for Language Barriers
Some guests encountered language barriers with the staff. Being prepared with basic local phrases or using translation apps may help facilitate smoother communication during your stay.
Location
P O Box 201, Malabo 0
What's nearby
- Malabo City Hall2.8 mi
- Estadio Internacional2.9 mi
- Cathedral de Malabo3.1 mi
Policies
Check-in/Check-out | Check in anytime after 12:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about ibis Malabo
Low season | September |
|---|---|
High season | April |
Average price (weeknight) | $130 |
Average price (weekend night) | $123 |
When to book a room at ibis Malabo
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at ibis Malabo
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Value for money | 5.7 |
|---|---|
Distance to city center | 3.1 mi |
Nearest Airport | Malabo Santa Isabel |
Distance to airport | 2.0 mi |