Guest reviews
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Overall Rating
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9.5 "Terrific location."8.9 "
Great parking , according to 89%." 10.0 "City centre within easy reach , said 100%." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 9.5 "95% thought theservice was very professional ." -
6.9 "Breakfast is mediocre."
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6.0 "Internet is average."
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5.8 "Rooms are ok."6.9 "Only 69% said
rooms were big enough ." 6.7 "Cleanliness of the bathroom was average , said 67%." -
4.8 "Vibe wasn't good."3.0 "70%
criticized the unstylish hotel ." 4.4 "56%didn't like the unstylish hotel ." 0.5 "For 95%, thelobby entrance was sub-standard ." -
4.8 "Bar is not good."
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2.9 "Terrible amenities."3.0 "70% thought the
building wasn't nice ." 0.7 "93%didn't like the architecture ." 0.7 "93% thought thefacilities needed updating ." 0.5 "For 95%, thelobby entrance was sub-standard ."
Overall Rating
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9.5 "Terrific location."9.0 "
Great parking , according to 90%." -
9.0 "World class service."
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7.1 "Good breakfast."
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5.4 "Rooms are ok."6.8 "Only 68% said
rooms were big enough ." 5.1 "Only 51% thought thefurniture was functional ." -
4.8 "Vibe wasn't good."3.1 "69%
criticized the unstylish hotel ." 4.5 "55%didn't like the unstylish hotel ." -
2.8 "Terrible amenities."2.9 "71% thought the
building wasn't nice ." 0.6 "94% thought thefacilities needed updating ."
Overall Rating
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9.6 "Terrific location."
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9.1 "World class service."9.6 "96% found the
staff to be very friendly ." -
7.0 "Good breakfast."
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5.4 "Rooms are ok."
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4.4 "Vibe wasn't good."
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2.9 "Terrible amenities."3.0 "70% thought the
building wasn't nice ."
Overall Rating
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9.6 "Terrific location."9.1 "
Great parking , according to 91%." -
9.4 "World class service."9.7 "97% found the
staff to be very friendly ." -
7.0 "Good breakfast."
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6.7 "Average comfort."
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6.2 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.7review from
very handy for me the toilet seat would not stay up. I am a man, these things are important! The sausage for breakfast was not in my top tem of sauisages, try real ones from a butcher.
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6.3review from
View from the room. Eclectic but suitable furnishings that fitted in with the Victorian building
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4.7review from
Perfect location No heating or hot water. Very dated bathroom and bedroom.
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6.3review from
It was in walking distance (15 mins) from the station and well situated overlooking the town, 5-10 minutes walk to the theatres and other sights. The receptionist was extremely friendly and helpful. My room had a pleasant side view over a grassed area. Wi-fi is a useful service though I didn't use it on this occasion. Very good cooked breakfast. Although it is a very beautiful and interesting old building it might be time for a bit of refurbishment to the decorations and bathroom (Room 11) - painted woodchip paper always looks a bit cheap ... That would make it better value for money. Price seems towards top end for a two star hotel.
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6.3review from
A very pleasant room with fantastic view. Good facilities in room. The bar was most comfortable. The continental breakfast was excellent but the full english was bathed in grease and let the service down.
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2.8review from
Staff were friendly and helpful It was very poor, the room was dusty and the standard of decoration was very poor, peeling wall paper, taps in bath with did not close properly living a constant drip, black marks on skirting boards, bulbs without light shades, different coloured walls from paintings being removed I presume, beds that were very noisy and the window in the bedroom was so dirty we could see out of the window.
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4.4review from
welcome at the arrival was fine; good location could manage to obtain hot water for my showers!; breakfast staff nice but unexperienced and had to skip breakfast on the first morning as I had an appointment and after 20 waitings waiting to place my order I had to leave ...
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2.8review from
After requesting another room we had a wonderful view over the Malvern hills. The staff were very pleasant and helpful. The curtain pelmets and curtains were coming off their hooks and the curtains did not close fully. The bathroom skirting boards and particularly behind the toilet were covered in dust, not very nice.
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6.0review from
Hotel mangeress was excellent, very friendly and good sense of humour. Clean linen, excellent view, good size room. It was not explained when we booked an evening meal that the menu would be very limited on a Sunday night. No chance to have breakfast before 7.30 which for us was too late, so we had the contienntal which was pretty dire.Hotel just a little dated and in need of a revamp.
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6.0review from
Internet check in was excellent Should make it clear on web page about car parking charges. Directions to hotel on web were very vague
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6.3review from
View from the room. Eclectic but suitable furnishings that fitted in with the Victorian building
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4.7review from
Perfect location No heating or hot water. Very dated bathroom and bedroom.
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6.3review from
It was in walking distance (15 mins) from the station and well situated overlooking the town, 5-10 minutes walk to the theatres and other sights. The receptionist was extremely friendly and helpful. My room had a pleasant side view over a grassed area. Wi-fi is a useful service though I didn't use it on this occasion. Very good cooked breakfast. Although it is a very beautiful and interesting old building it might be time for a bit of refurbishment to the decorations and bathroom (Room 11) - painted woodchip paper always looks a bit cheap ... That would make it better value for money. Price seems towards top end for a two star hotel.
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6.3review from
A very pleasant room with fantastic view. Good facilities in room. The bar was most comfortable. The continental breakfast was excellent but the full english was bathed in grease and let the service down.
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2.8review from
Staff were friendly and helpful It was very poor, the room was dusty and the standard of decoration was very poor, peeling wall paper, taps in bath with did not close properly living a constant drip, black marks on skirting boards, bulbs without light shades, different coloured walls from paintings being removed I presume, beds that were very noisy and the window in the bedroom was so dirty we could see out of the window.
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4.4review from
welcome at the arrival was fine; good location could manage to obtain hot water for my showers!; breakfast staff nice but unexperienced and had to skip breakfast on the first morning as I had an appointment and after 20 waitings waiting to place my order I had to leave ...
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2.8review from
After requesting another room we had a wonderful view over the Malvern hills. The staff were very pleasant and helpful. The curtain pelmets and curtains were coming off their hooks and the curtains did not close fully. The bathroom skirting boards and particularly behind the toilet were covered in dust, not very nice.
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6.0review from
Hotel mangeress was excellent, very friendly and good sense of humour. Clean linen, excellent view, good size room. It was not explained when we booked an evening meal that the menu would be very limited on a Sunday night. No chance to have breakfast before 7.30 which for us was too late, so we had the contienntal which was pretty dire.Hotel just a little dated and in need of a revamp.
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6.0review from
Internet check in was excellent Should make it clear on web page about car parking charges. Directions to hotel on web were very vague
