Hilo Hotels

Economical, friendly and helpful staff, close to garden and Coconut Island. Windows are unsealed glass vents so there will be various common bugs that share your room, including small roaches. Nothing compared to a cabin in the woods, but those with bug phobia may be concerned.

Location close to Hilo Airport

The restaurant attached to it. Food was good and staff were friendly. The room was damp and the carpet was too old.

Beds were comfortable. Good location. The place was outdated and dirty. The bathroom looked like it hadn't been cleaned in months. We spent over a $100 for the night and the place was old and dirty. For this cost I would expect a more updated and certainly clean hotel room. The breakfast had muffins, toast and coffee. Not really much of a breakfast. The attached store offered few options for food as they were out of quite a few things. The frogs are a serious concern even with ear plugs.

Big room with cute garden in back, big fridge & close to venue Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.

Air condition The service staff was unorganized took one hr to check in..

Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back

Nothing The broken toilet seat, the ants coming out of the sink, broken sliding door, hair in the bath tub and the general mold. That was just in the room. The rest of it was run down and not maintained. We should have been paid to stay there

Checking in was easy and fast. The staff was friendly! The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.