|Top route||Johannesburg OR Tambo to Durban King Shaka Intl|
|Top airport||Johannesburg OR Tambo|
Pros: Flight was delayed due to plane issues and then again due to weather. While safer to postpones flight, the communication and the like surrounding it could have been better.
Cons: Delay of 3 hours unacceptable
Cons: Flight delayed almost 2 hours
Pros: Very comfortable seat, great crew
Cons: Offering card payment for food and drinks
Pros: The crew was friendly and helpful.
Cons: Boarding times were totally messed up. Boarded an hour later than the scheduled time.
Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting.
Also ,these ladies are a bit overweight ( some of them standards
Pros: Friendly staff
Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers
Pros: Very happily surprised by the quality of the food on the flight. It was flesh and delicious. Crew was very friendly, professional.
Cons: Nice flight all around.
Pros: I didn’t miss my connection
Cons: The crew was very rude, the plane was delayed, uncomfortable, and dirty.
Absolutely pathetic staff
Pros: Unsympathetic, imcompetent, lazy and overall just reluctant to do ANYTHING
Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.
Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.
Pros: The plane was newer
Cons: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady
Changed our flight to take our money
Pros: Nothing! They stole $140 from us!
Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.
Pros: Pay for everything, abd lots of choices NA.
Cons: See above
Return to Joburg
Pros: Crew were all helpful but flight left late
Cons: Late departure
Pros: Flight was very punctual and staff efficient
Cons: Bagged reclaim took ages
Delays and no communication
Cons: Delay after delay with a lack of timeous communication. Pathetic.
Cons: Excellent service
Cons: Flght departed late.
GREAT IF YOU LIKE TRAVELING WITH YOUR LEGS TOUCHING YOUR CHEST!
Pros: Good Boarding. On time arrival and departure
Cons: Extremely little leg room. VERY UNCOMFORTABLE
Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight
Pros: Flight was good.
Cons: Did have a few small children on board. So on approach they obviously had problems with their ears..
Pros: Friendly and satisfactory service
Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.
Mango airlines operated great!
Pros: Staff and comfort of this airline was great.
Cons: Lost luggage
Cons: I had a terrible experience,I complained to the supervisor and to guest care,they replied but still not happy the way they handed the matter.I will never fly with mango again
Cons: Ineffective ground staff at guest services
Cons: Flight was delayed by 2 and a half hours which is very inconvenient
Pros: Punctuality, comfort
Cons: Check in made us queue for 15minutes before actually checking people in.
Change my seats 2A and 2B after I have my boarding
Cons: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10