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The hote location. Reception staff do not handle customer concerns efficiently always. Houskeeping and maintenance staff are not efficient. services ( TV channels, restaurants use, and breakfast are poor).
The breakfast is definitely not what you expect in a 4 star hotel
indoor pool I had the impression that there will be wifi in the rooms aswell at least that what i had read before i went. Wi fi was only in the main areas, which i did not even bother to check i am not sure.
The dining room was too small for the amount of people staying
good I had to pay 15Euro deposit for 3 towels!!
Nice indoor swimming pool and jacuzzi included in the rate of the hotel. The hotel is in a good position near the ferry terminal to Gozo and Comino but isolated from the city centre or other evening entertainment.
overall pleasant atmosphere and good facilities (spa with fitness and whirlpool). also a bit of distance from the hussle of the melliaha beach. The food was excellent. Sometimes in peak hour during the breakfast or dinner it was hard to find a clean table or when seated, staff came only after a while... However it did not happen always. The only thing is there is not much places to go in the evenings. There is not a busy promenade or something, so just hotel premises are for your use. It is however very nice place to stay when you seek quiet private holidays
Only the H2O scuba diving center in the hotel. The room was very humid, very noisy. You can hear the music of the nearby hotel all night long. The management of the hotel had also "privatised" the pool area for a party without informing the hotel guests, so that we were obliged to get very loud music very late at night. Breakfast absoltutely disgusting ! Not recommended at all.
Big Breakfast - peaceful place
Very little The facilities were not available, air con not working, the hotel room was dirty etc etc
Location Ground floor bedrooms looking out at car park had no privacy. Cars were parked outside window. Need net curtain to give some degree of privacy when in bedroom.
Great staff - very helpful and professional. Enjoyed the service a lot! Facilities are in good condition, you can get most of what you need for your holiday at the hotel. Rooms are decent and pleasant to stay at. Breakfast is good. Bus stop is 5 mins from the hotel. We were upgraded to the better room with panoramic view and a bottle of wine with fruits were waiting for us. Can definitely recommend! be ready for the bar to close at 11-11.30pm with no other options around; if you plan to explore Malta using public transportation - that can be time consuming and last bus leaves to the hotel at 6-9pm.
For me it was very relaxing, however that was more to do with the company that the hotel. The hotel has not met its potential.
The Spa and the staff there----excellent.The Hotel itself was very pleasant and the Manager also --"on the ball" as are all Corkonians!!! I thought that the breakfast was of inferior quality.Dinner not much better The wedding reception was top class in every way --perhaps that was due to the organizers--the bride and groom . The Hotel Chefs can do it properly when its put up to them-- the food was marvelous!
We loved the layout and facilities, the private beach, the variety of outdoor seating/hideaways. Room was excellent and we especially appreciated the variable controls on the air con, enabling it to be used all night w/o sleep being disturbed. It was very crowded in the restaurant, leaving us seaching for staff and occasioanlly seating.
The hotel was clean, comfortable and affordable. Location, food, staff, spa facility
rooms are very big and comfortable. Beautiful view, excellent buffet breakfast! everyting was perfect!
Free use of spa and very good breakfasts. friendly staff. a little hard to get to and from it.
The setting, the room, the spa, the view, the decor Using my laptop for Internet (in room 244 with full signal and in the lobby) was very frustrating indeed. User name and password did not work, - in fact charges were reversed. Most of the foreign staff were stressed out and were unable to give the service with a "smile".
plenty of room for all guests paying extra for room safe
Good value, good location, comfortable in room heating didn't work, staff couldn't answer a question about where the nearest gym was, the room was very noisy at night because of a very noisy fan or dryer type device in the next room.
The hotel is in an ideal position to visit Valletta and for seeing Sliema. Our room (612) had an excellent view over the harbour. It was in a quiet area but only a few mins away from the busy nightlife. There is a bus stop almost right outside in either direction from the hotel. We were in the 6th floor extension and the pressure in the shower was not strong enough to rinse soap out of my hair, which is thick. There was a cotton bud under the bed when we arrived and it was still there when we left, there were also hairs in the bath plug. Breakfast was not that interesting but at the price of the room was not expecting much anyway.
Good location Noisy sea view room/Poor shower facility/Very poor breakfast selection
Good location. Easy access to all nice breakfast rooftop Extremely noisy. Uncomfortable. Unwelcoming
the location is quite centric and the reception staff was very polite and helpful.
The hotel had a good location close to some nice restaurants and shops. It was quite central so easy to get to Valetta and St Julian's. The hotel had a nice position looking over Silema harbour but unfortunately we didn't have a room with a view. Our room had no natural light as the window was small and looked out into the centre of the hotel. There was no balcony which we wouldn't have minded if there had been better facilities at the hotel. The roof terrace on the 8th floor was small although it did have some sun beds. The jacuzzi was tiny and looked dirty so no one used it that we saw of. Our actual room was quite basic. There appeared to be some kind of leak at the end of one of the beds which the hotel staff covered by pulling the bed out further. I also noticed that one of our bed sheets was dirty and had to ask the cleaner to change it.
The room was very big with also the kitchen corner, table, sofa, but furniture is quite modest. The cleanliness in general was fair, towels and sheet seemed not washed carefully. The remote control and the TV commands didn't work.
location, room with the balcony, close to public transport and eateries room below breakfast area very noisy, smell in bathroom,
The location was perfect. Step out the front door and you are on the waterfront, 5 minutes from the ferry, and water excursions.
Convenient location. Friendly staff. Very poor breakfast - very limited range, and same every day. Very noisy fan in bathroom which couldn't be switched off.
View from 7th floor sea view room, and terrace at breakfast, of harbour and Valletta.
Very convenient location. Toilet was basic but clean. The rooms are old, and there was no non-smoking rooms (there was a furniture/smoke smell in the room, but still tolerable). TV quality is poor. Have to be very careful with remote control (one wrong button and it's pay-tv).
Central location and friendly staff. The rooms are in need of redecoration. On the second day the lift did not work.
Location is really very good. I don´t know how other people and their experiences, but this is NOT 4star rated hotel...
The staff was really kind none
poor air-con, this has been an issue for the past three years!
Nothing about the Hotel. Maybe the location Dirty room. Smell of smoke from cigaretts all the time. Aircon not working. The room looked nothing like the pictures. Smelly beds. I stayed in a lot of hotels around the world. And this for sure cant be a 4 star hotel maybe 2star. I booked a 4 star hotel with booking.com two weeks ago in Valencia that was exellent.
Well located and excellent value for off season rate Could do with a refurb - listed as 4 star in reality 3 star
The location was okay and the view from the rooftop was nice. The hotel is not clean at all and you have to pay for every service, in the offer I booked the wifi was for free but when we arrived there we had to pay for the wifi. Also we ordered a plate and a fork for the room and we had to pay 2 euros for that! It was really not a nice experience at all.
Lobby Late night noise - and wake up call did not come as requested.
Good price, value for money. A/c was a blessing after walking around in heat all day. Location was good, close to busses and tours, shopping/eating. Tv didn't work well.
the most thing i liked about the hotel is its location which is close to the cafes and the shoping area the size of the room,it is very small.the AC was not cooling
Hotel was located in tourist area. Nice resturants nearby. Hotel breakfast was good and inexpensive. A bit noisey in the mornings (believe some renovation work was underway). Air conditioning inside room was weak.