Would you like to save as your currency permanently or for this visit only?
I saw a bed bug on top of the blanket within my first minute in the room.
Literally nothing is good about this hotel except its closeness to the SFO airport. Period! If you EVER have to stay there, NEVER get a room in building 7, it has some of dirtiest rooms I have ever seen in my life. Filthy rooms with suffocating carpet and smoke smell Careless, unfriendly staff (except a lady named Maira, she is super nice). It's obvious that the hotel is under careless ownership and management. I'm REaLLY surprised they still hold the Travelodge license!
No one mentioned a hundred dollar deposit, didn't require last time. Count on waiting ten days for it to be returned.
Convenience to airport. Wake-up call on time. Spartan to the point of bare. Washed but worn and stained floor and furniture. Unwelcoming barebones ambiance.
Nothing about this place is ok. They are very rude employees The employees of the hotel. Extremely rude
Not much I couldn't wait to leave
Carpet wet, room smelled bad, wifi didn't work hidden fees they charge upfront a deposit staff not nice
Location Dirty, cigarette butts everywhere, and creepy sort of people have residences here.
IHOP on premise was very convenient and gas station across street also ver convenient. Extremely run down and dirty..... Bedbugs devoured my neck and body. Carpet filthy, bathroom filthy,
The front staff went into back room, opened my luggage, and stole an expensive pair of eye glasses: I trusted them with my luggage after check out before flying out at night. The pair of eye glasses cost four times my stay, so it definitely wasn't worth it! I would never stay at this location again, and after OMRAN never returned my calls, I'm reporting them to Travelodge franchising and demanding explanation about why my calls were never returned and staff were allowed to steal my property without a manager getting involved. OMRAN, the manager, is inexistent! I called and left him a number of messages, but he never returned them. They told me first day after stolen gasses that he was sick, and a week later, he was still sick. All he needed to do is return my messages, and promptly, but never did, not even three weeks later. Everytime I call this Travelodge location, the phone has to ring for 5-10 minutes before placed on hold, then disconnected, then call again, and repeat, until an hour later, yes an hour, before front staff talk to me. They really need an extra front staff or manager on mobile to answer phone: so unprofessional! For the price you're paying at a location so isolated from anything San Francisco, it is not worth it even if I wasn't robbed: go somewhere they answer the phone from first three rings. If you have a problem here, you're on your own! Beware! There really are better options downtown and with BART, you get to airport much faster than waiting half hour for their shuttle, which doesn't run late night (if you're downtown on Fri or Sat night, plan to leave downtown by 10 PM or you'll miss the shuttle to this location). I would not recommend this location even if you're waiting for a flight: it's faster taking BART to airport, which takes half time less than the 45-minute shuttle (with drop off), about 20 minutes from downtown San Francisco. Again, there are better options downtown. Don't stay here: if the front staff robbed me, what did they leave for housekeeping? Not worth it.
This place is extremely close to airport and can be booked via most travel sites at a really low fee in comparison to other places in area. it is a borderline "bring your own sheets" kind of place. The rooms are run down and in the room I had the weatherstripping under the door was mostly detoriated leaving a big gap causing a major draft all night
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
clean room full breakfast friendly staff usb charger in room (with the lamps) fridge facility missing disney channel on tv
The staff was very accommodating, and the room was clean and comfortable.
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
Great breakfast. Hotel is very clean and there is plenty of parking ($8 per day) WiFi was very slow or no connection at all
The staff was friendly, I couldn't hear the neighbors and my room was clean. I issued some of my complaints to the front desk and they refunded my 8 dollar parking fee. Creaking bed, broken light switch, single night stand between two people, unpluggable bath tub, being asked to conserve water when the toilet flushed in excess of 3 to 5 gallons a pull, the closed pool, broken floor number by the elevator sitting on the floor, very minimal exercise room, paying 8 dollars for a completely full parking lot, the hotel stinking of smoke on a non smoking floor, stairs don't lead to the lobby, etc. I paid over 100 dollars for one night and left underwhelmed.
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
The room was a nice size The hotel is in a sketchy area directly under the freeway and right next to train tracks with a train that runs literally every 15 minutes. With a newborn baby, the train kept her and us up all night each night. Had we of known that, we would've stayed elsewhere.
rooms are very clean and comfortable. very good for the price you pay close to railroad, train will wake you up by 6:00
It had all the facilities and good enough for a nice stay near the Airport. The breakfast was nice too. Cant think of much
Rooms were very clean a d staff was excellent Internet wouldn't work in my room. Shuttle to and from airport was horrible waited over an hour at airport, called desk three times and got the same reply, traffic was heavy. Every other hotel shuttle came by three times while we waited.
It was good for the price. The staff was nice and the rooms were clean. I did not like that it was a half hour away from everything that we wanted to do in the heart of San Francisco.
The train is right across from the hotel making it easy to go to and from the city. We couldn't afford a hotel right in the city so this was the perfect compromise. The room and bathroom were all clean. There was a mini fridge, microwave, and coffee maker right in the room. Both gentlemen I met at the front desk were polite and accommodating. The breakfast was good - waffle maker, pastries, yogurts, cereal, etc. Our room was a little tricky to find as we were all the way in the back and the signs weren't showing where our room was.
Close to all such as shopping stores, dining , close to downtown, close to other city very convenient location service are good , staff are nice esp the front desk nice to have ref, microwave even didn't use it decent size room People comes & go, hears foot step even so early in the morning between 12 am-4am
Very clean room and very confirtable matress and pillows. Not a good atmosphere.
The room was clean. The hotel is directly beside a railroad, (something of a switchyard), and very close to a major highway. The noise was inbelievable!! Adding the noise was the hotel itself. The noise from people walking above my room or along the walkway beside the room was ridiculous. My co-worker in the room beside me put it best; it was like being inside a snare drum!
Parking lot was flooded, so disabled parking spaces were not available. Instructions for the shower in the accessible bathroom were printed on the building/room map which I left in the car once I found the right building. Instructions should be in each room.
very clean large room couch fridge and microwave large bathroom very comfy bed and pillows Great breakfast! Hotel is next to a train station, amtrak screeches to a halt every half hour, throughout the night. I didn't mind, I'm a very heavy sleeper but beware depending on where you get roomed. Parking at the hotel cost $6! That seems odd to me Hotel staff was mediocre at best
They offered a decent breakfast spread, microwave and mini-fridge in the rooms, decent open space in the room. nearly 24 hour shuttles to the airport for free.
Exceptional customer service. Unclean.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Under construction, noisey
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Beautiful hotel with strong drinks! No nightlife near by.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
The rooms, meeting facilities, customer service Nothing
The staff were super friendly and helpful, the hotel was really convenient to downtown SF(18 minutes away), and with an amazing view! Hotel room was clean and comfy! It was definitely worth it for the price paid. There was no complimentary breakfast, had to pay for it. But otherwise everything was great!
I thought they had a complimentary breakfast, they didn't I got charged 12.99, I wasn't happy about that !
Clean room and polite staff. No pool.
Convenient location from airport or to downtown San Francisco. Excellent conveniences such as a business center, workout room, laundry facilities, and accessible room availability. They had multiple areas for business travelers to sit and work. They have their own restaurant on site so dinner and a full breakfast was offered at a very reasonable price. The staff was very friendly and accommodating. I was very impressed when I received an email to confirm our reservation and it offered me other things that I might need, for example extra towels, blankets and even a quiet room. The only reason I didn't 5 star the hotel was because the beds were definitely full size and not queen and they were very soft and a bit lumpy. Additionally, their pillows were also very mushy and not firm enough to support your neck. Other than that it is a very nice place to stay. Full size beds instead of queen, soft lumpy beds and mushy pillows that were not firm enough to support neck.
Close to airport with free shuttle every half hour Booked a king size bed with whirlpool. I didn't read the fine print that said if available which meant I didn't get the whirlpool.
Everything was wonderful. Fresh fruit and cookies were much appreciated when we came into the lobby. Staff were so friendly and efficient, The room was very nice and quiet. Couldn't get a second nights stay.
Staff was friendly and responsive. Room seemed clean. Staff gave wrong information about the hotel's shuttle. After waiting for more than 45 min for a shuttle that I was told would be 15 min., I ended up having to waste time and $$ to pay for an Uber driver. No complimentary breakfast.
Several pillow cases were scented with perfume. Pillow cases had not been changed? Bed sheets??
I'm glad there was a restaurant available. But I'm used to having a free buffet offered. There wasn't a free buffet.
Wonderful hotel. Comfortable beds, feather pillows, full kitchen, extensive breakfast, and it even has a small DVD library available if you want. Hardly any downsides. Setting up the DVD player in room was a bit of a mess and the pet fee was extremely high, particularly if you are there for only a day.
Loved your pillows and mattress You need more seats/tablesl for breakfast
The hotel location was just far enough from the heart of San Francisco to get a good price, but close enough that driving wasn't an issue. There was mold in the showers that my boyfriend had a pretty strong allergic reaction to, but overall the room was quaint and clean.
Very welcoming, great employees. Free laundromat, reasonable free continental breakfast. Beds were not that comfortable...and no small frying/egg skillet to mske the kitchenette functional.
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
The location is the only good thing about this hotel Customer service was horrible after a long flight
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
Convenient to airport n hwy Tight room
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
Everything was OK except for 2 things (see below). 1) The wired Internet connection didn't work. The wireless connection didn't work either. The customer service (responsible for the connection) could not help and offered to fix it later but I didn't have time for that. 2) The toilet got jammed easily.
All features of a high end motel
in house breakfast poor standard of first room offerrefd
Smooth check-in. Found a nice spot for parking. The receptionist even gave us two water bottles during both check-in and check-out Nothing bad to report. Will definitely stay again.
It was great staying at Hampton Inn. The staffs were really friendly and nice.
It was a very nice room, comfortable, clean, and plenty of room. The shower/toilet area was also separated from the sink, which allowed each of us to get ready without over crowding the bathroom It was a touch on the expensive side for a 3-star hotel, but it was also World Series weekend so all prices were elevated
Close to see my daughter at SFO state university
Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day Hotel has old fashioned railings everywhere that a small child could fall through. The hotels breakfast makes you feel like you are in some kind of prison cafeteria. They need to redesign it completely to handle the flow of people. Ridiculous to wait 1/2 hour, no ice ever with soda machine - pool was col all day
spacious and pleasant room together with friendly and professional staff.
Was a really short stay between two airplane flies. A 12 and 2 hours fly. Beside this everything was in the range of fair to good. Maybe the 7 AM breakfast, on a weekend day was not early enough for us.
The refrigerator in our room leaked and they said they would have it looked at but still leaked - carpet was wet. I was told they couldn't compensate price for room due to it being purchased through a third party.We were there because of a death in our family. Very disappointing.
Parking was plentiful but they gave codes and noted rules even though there no barricade. A bit confusing but it worked...
I just hoped it would look more new and not so worn down.
I liked the energy overall of the staff as 90% of them gave good eye contact and welcoming smiles during my 3 days there. I enjoyed the daily breakfast. I wish there were non dairy, non sweet options for my coffee such as soy milk or rice milk.
Room was clean and staff was friendly at front desk. Price too high for a Monday and Tuesday night.
We arrived a day early. We were able to get a room, but the next day we were told we had to leave the room and couldn't check in until later in the day into a different room because our reservation was not for a "premium " room. Sheet checking in the standards room, the only difference was that our refrigerator did not have a freezer, night light did not phone chargers attached, and the tv was smaller. This was a huge inconvenience which could have ben prevented. Also on firts night if our stay, we did not receive a parking pass and were not asked for any mind of id when paying. There was hair in the shower of the "premium " room.
I have stayed in this Hotel on 3 separate occasions and they have all been quite pleasant. Its a convenient place close enough to San Francisco, the view is awesome both at the hotel and driving (unless your room faces the freeway). Facilities are upkept and the staff is friendly. Walls are a little too thin, I can hear everything next door, including the crying kid which was a bit annoying. Also, we found an earring behind the bed.
The view was lovely, and the fireplace in the room was great. I also enjoyed the continental breakfast delivered to the room. All very nice. I feel strongly that the Inn at Oyster Point is overpriced for the quality that was presented. The bed was lumpy, the pillows were flat, cheap covers on the bed, and threadbare carpet. We were also told we would have free transport to the airport, but because we left early -- we paid an additional $30 for a cab ride. For $175 a night in San Fran, I can do much, much better. I could have just as easily stayed at one of the corporate hotels down the road -- and will likely do so next time.
This is a wonderful little hotel right off Oyster Point. The staff was friendly, the room comfortable and the location was perfect for seeing the city during the day and relaxing at night. The free parking and breakfast were added bonuses. This is now going to be our "go-to" hotel when visiting the bay area.
The view from the room was spectacular. The staff was very accommodating, genuinely friendly. Hidden Gem. The carpet didn't match anything.
Friendly staff, very clean, good restaurant, perfect customer service no
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Nice view beds very comfortable.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
They charged extra fees.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
Had a shuttle to the airport, Not outragously priced. Rock hard bed. Elevator behind dooor???? Pull up on door handle to open, not down (won't work), among other things.
I GAVE COURTESY PHONE CALLS TO ADVISE WE WOULD HAVE A LATE ARRIVAL... GENTLEMAN ON PHONE WAS POLITE... BUT WHEN WE ARRIVED WE JUST DIDNT FEEL THE WELCOME... ALTHOUGH THE CLERK WAS NOT RUDE IN ANY WAY BUT THERE WAS NOT A WELCOMING FEELING.... THE ELEVATOR NEEDS SEVERE UPDATING... I COULDNT FIND THE COMPLIMENTARY BREAKFAST.... SO WE ENDED UP LEAVING WITHOUT ANY BREAKFAST AT ALL WHICH IS WHY WE STAYED THERE TO BEGIN WITH... THE PICTURES IN THE INTERNET ARE SO MISLEADING TO WHAT THE ACTUAL BED/ROOM ACTUALLY LOOKS LIKE...
I was pretty happy there was a fitness facility. I really like to get in a workout every day so I was really excited it was available. I liked that there was coffee readily available also. That's always a plus. When I called to ask where to find the shuttle at the airport, I got a very vague answer. The person answering the phone just kept saying "at departures," over and over (like three times) and wouldn't give me anything more specific than that. I wish she had said "up the stairs from baggage claim out door one" or whatever. That would have been a lot better. Honestly, I probably could have figured it out, but it was late and I had my young son with me so I just ended up taking a cab.
Decent price. Not a bad drive to downtown SF. Dirty. Found dirty women's underwear from the pervious guest in our room. Maids just did a very poor job.
It was a run down motel ^ with a poor coat of paint and a 90 year old elevator. Mattress was paper thin.
nothing Bed was hard and no fridge as advertised.
free continental breakfast I decided to stay an extra day, the hotel charged a lot more than the regular charge.
It was close to the airport and the front desk woman helped me get an item to a friend. Nice rooms. That only one staff member was working and could have used help. Elevator is poorly highlighted and hallways need yo be remodeled. The computer system was not working and the hotel could not even charge me, & waiting still for Bill. Ridiculous that parking is not included in bill. Never would suggest or go back to hotel.
-Some staff were nice -Location to Airport -Front desk staff gave us the runaround when it came to canceling. They said to call expedia which we did, when we finally got a REAL PERSON on the phone (took forever) the cust service rep called hotel focus. At this time the lady at the front desk said its not up to her to cancel the reservation and that she would need a supervisor which effectively locked us into this horrible place. Keep in mind that we booked this place from another hotel down the street and when we went in to check in found it so repulsive that we wanted out. At 140 a night it wasnt worth half that, Wont be back! -WIFI sucked -Beds were not comfortable
I liked that it was close to the city for day trips but not the city hotel prices, which is why I chose this place. The flowers in the courtyard were lovely. I didn't like how damp and humid the room felt or that it was super hard to keep the room at a certain temperature. My fiance and I were broiling/freezing quite a bit throughout the night. Also there wasn't much to offer for breakfast and it was super small in the dinning room.
Space too small for 2 adults. Contenental breakfast too difficult to take advantage of in the small space to get to it.
Pros.. (it's tough to think of any but..) The room was clean, the furniture was not damaged, the a/c worked, check in was quick, located right next to the fwy entrance. Cons.. Located next to dark industrial buildings, saw many vagrants at night. parking is not included; $10 but no security guard. reception area floors damaged at entrance. elevator seems to have been repurposed industrial type, got stuck inbetween floors and doors opened (used stairs the whole time). Carpet in hallways dirty. Doorlock handle very loose feeling and bar latch inside of the door, very loose(almost falling off). Room had only two electrical outlets, behing the bed and tv(very inconvenient when trying to use the iron). No mini-fridge available.
The room There was a small parking lot not enough for all customers. I arrived at 1am on October 25th, 2014. Internet was not working well, they need to improve it, at front desk it works great.
The breakfast was great although it could use some donuts. The hot tub and pool were also very nice.
friendly staff free parking room well lit clean paper thin walls
Reasonable. Friendly, helpful front desk! all ok, just dated. Overall, I've always been a La Quinta fan
It was close to the airport and offered a free shuttle. For the price and it being in SF, it's a deal though. We just needed a place to stay before catching an early flight and this did the job. The shuttle makes additional stops along the way to get more people, so it takes longer than it should being that the hotel is only 3 minutes away from the airport. Also, our room smelt disgusting. Sort of like wallpaper glue, except their was no wallpaper. The smell was so strong it woke me up continuously throughout the night. I've stayed at La Quintas before and this was definitely not up to the standards of the others.
convenient to sfo room heater inop, even after i told them, they said they'd fix it, they didn't
nice waffle set up, easy shuttle to airport have to walk across train tracks/through a recycling center warehouse parking lot to a separate building for my room, not particularly accessible.
Breakfast was decent Airport Shuttle was slow and late Wait times to check in too long Urine soaked in bed
Rooms were simple but clean. Spacious enough for a family of 4 with 2 small children. Rooms were very quiet even though it seemed full. Fast and easy access to hwy 101. You'll be in downtown SF in 15 minutes. Wifi worked great. Would definitely stay here again if I just need a place to stay that's clean and close to downtown to enjoy the city. Not enough parking for everyone. You can park in Denny's parking lot shared with the hotels parking but they have signs for towing which was worrisome. Clerk said it would be fine and my car was still there in the morning. Warehouse business right next door which didn't look so attractive.
I liked the price and location. The staff were friendly too. N/a
Very nice and clean room, bed was extremely comfortable. Staff and restaurant excellent. Close and convenient to airport. Shuttle service.
Clean, comvenient Wireless not good enough
Always a comfortable bed, close to car rental return, good little restaurant, good wifi signal
The price was a good value. The hotel is right next to a highway so the noise level is above average.
courteous staff, clean rooms Room service breakfast was mediocre at best....coffee was terrible, didn't come with cream and sugar nor butter for pastries. It was as if someone slapped a few rolls on a plate...for $20.
Convenient location by the airport. Lobby and dining area were adequate. The room was an awkwardly apportioned, two story renovation that the desk clerk referred to as "the penthouse suite." In terms of comfort and functionality, it was poorly thought out and did not represent the Sheraton brand well. If grading feng shui, this room would receive a zero. In the morning, there was a "discrepancy" resulting in no breakfast service at the time I needed it. One staff member said something about them trying to find a cook. The kitchen seemed poorly organized and under staffed. I will not return to this hotel.
Staff was excellent and the restaurant food was delicious!
The bartender was great and the bed was very comfortable
It is convenient to the San Francisco Airport, and has a restaurant on site. There is also a free shuttle bus every half hour.
Location; well sound proofed from highway and airport noise; double queen beds
Not much, except it was reasonable near to the airport, but I could have got a closer hotel if I had researched enough Could not find my reservation, very poor internet reception ( I prefer to pay for my connection than have a really poor free connection), felt like a motel but did not have a motel price.
close to San Fransisco International Airport
There is trail around a bay in front of the hotel. Location is quiet on the weekend since its next to several business buildings.
Was a great friendly environment !
The comfort of the bed and the view from the window were the best part. . The location is near nothing so it is better for a business person than a family. There was no fridge but a wine cooler in the room.
A quiet place to stay almost too quiet. My room had a beautiful view of city and water. The transportation service is very poor. A guest without a car is doomed. There's nothing close by I almost felt like I was in a deserted island.
Free parking, free wifi, free airport shuttle, comfortable beds and efficient staff were some of the highlights that we liked the most. But the hotel gives more of a business atmosphere than family although we did not have any problems with young kids. One needs to have a car to stay here as no shops in the vicinity. The GPS didn't show this hotel in the search and instead took us to the South hotel by the same name (more of a GPS problem I believe) but still a further clarity on their website would have been helpful.
Only 15 min from at and t park AC loud. Kept me up all night
Staff was friendly, facilities were very nice and clean. They had a fitness and business center free to use for guests. Very close to the airport. I found a dead bug in the bathtub so I didn't give a 5 star rating.
Very nice room comfortable bed and very good value. The breakfast buffet at $18 was not a good value.
Easy access to the freeway, not far from tourist spots, clean rooms, warm cookies at check in and out. I'm reserved two queen beds but I'm pretty sure they were full size beds.
not a good service the front desk act like we own tham something plus coffee machin stinked like its never been cleaned or checked
Great room and value. Hotel was very clean and the staff was very friendly. Hotel lobby was being renovated but it wasn't too noisy and the staff was extra accommodating. For being near the airport, you could not hear very many planes which was nice also. I would recommend it to anyone that is flying in and out of the airport, anyone in SF for business, or like us that was just in the city for the night (and doesn't want to pay over $200). There was nothing near the hotel, it is literally in a little business district which was a little inconvenient when it came to dinner with a toddler. The pool area was really messy.
We have been staying here for 15 years.it is home away from home.
kindness of the staff it was difficult to understand the staff because their anglish was very bad. We are from the netherlands and it was very difficult yo understand their explination
clean, quiet and convenient. What else is there?
Close to the Downtown district. Nice selection on restaurants. Motel needs needs a major overhaul (upgrading furniture and renovate bathroom). Breakfast location and selection could be improved.
Close to the airport
Great staff, great prices even during Oracle World.
Very nice clean modern rooms. Staff was very nice. Pleasantly surprised for the price. Pretty close to the airport.
The general manager and the rest of the staff were accommodating and very helpful of our needs.
Good sized clean & comfortable room. Staff were very helpful answering questions about things to do and places to go. Great value for close proximity to Airport
Friendly staff, Clean room. Good price.
The rooms were a nice surprise. We were expecting a lot worse because of the cheapness of the room.
I found this establishment extremely convienent and friendly
Great location near Bart (local Metro-type public transit) and very handy free shuttle to and from SFO. Clean and comfortable room with a safe in the room, good basic breakfast.
The hotel is close to the airport and the bart station. They also provide free shuttle between hotel and airport. It is very convenient. The room is very clean and I have good days there. Besides, there are many restaurant around, which I found one day before I left...
This hotel near the airport was spotless. Newly renovated, the room was modern, and perfectly located for convenience to the airport. The 24 hour shuttle and reasonable rate makes this a good choice for those who want a comfortable stay without all the unnecessary amenities. I would choose the Dylan next time I stay in SFO. On checkout, Sherri was helpful and pleasant notwithstanding the early hour. N/A
Everything was great for a quick overnight stay before heading to the airport. It was really nice to have a late checkout as our plane did not leave until 4pm. Only two complaint, the bed was too soft (more so personal pickiness complaint) and there were few Gluten Free options at breakfast as we both have Celiac Disease.
Rooms were quite during the night. That was a very good thing for me. Wifi available. Bathroom not clean at all. Took photos. Personnel not friendly.
Location and people Older carpets in some rooms; pillows too big!!
The room was comfortable & clean, the cost very reasonable. Very helpful staff. Close to airport. Wish we had known before that you provide a "shuttle" service to & from airport.
Maybe the air conditioning system can be more quieter
Good place, it's worth spending the extra 25 dollars to stay. Would be nice to leave my luggage at the front desk for 30 minutes before I left but the manager at 6am said no.
- proximity to the airport and BART station , availability of a reliable shuttle service between airport and hotel (even at midnight and very early in the morning)., spacy & clean rooms, adequate breakfast - nothing negative to report
The staff and room were excellent. It was very clean & I liked the decor of the room. The beds were comfy and I found myself not wanting to leave. The complimentary breakfast was very satisfying. The exterior of the hotel was undergoing construction, but they made sure not to start until after 9am. The contractors were very polite and accommodating to the guests as well.