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The staff was friendly, and quickly checked us in. The bed was comfortable. The room was clean. Walking up the back stairs to the second floor, was daunting. It smelled like they were covering up a mold with a chemical, that failed.
Nothing Everything was HORRIBLE AND DIRTY, if I could have canceled this reservation I would have. Longest night of my life....
Roaches baby roaches and rat feces.. never again.. Not one thing. Couldnt sleep.
the people were friendly the dead bold in the room didn't work. the back entrance was dark and doesn't lock. the back stairway smelled bad and was dirty. the room was musty and the linens smelled unclean. the walls were dirty. the microwave didn't work well and the AC didn't cool well
The counter clerks were nice and helpful. Trash was littered all over the parking area. The book door entrance had no handle. The lock was broken. Thus, the building was not secure.
The bed was comfortable. Hotel rooms could have been cleaner, the bathroom most specifically. Toliet needs to be upgraded. Sink plumbing was not so good. Hotel should provide bar soap not made in China (Chinese cosmetics have less regulation than those in the US and Europe and may contain posion).
Very pet friendly
Leaving for the Hilton across town Woke up with 5 bed bug bites Bed bugs galore Holes in sheets Hair matted in bedding Reeked of weed and cigar Missing HDMI cord (No cable) Poor WiFi
The price and the location!
Booked last minute and was pleasantly surprised with the cleanliness & updated decor in our room. Everything worked properly & no disturbances throught the night. Enjoyed out stay here! The halls initially smelled very strongly of cigatettes & was worried our Non-Smoking room would smell the same. It didn't and the hall smell cleared out after a few hours.
that it had available rooms and the location is very convenient, but that is about it! everything was bad in this hotel. It was a true dump and the staff could care less about you. They did not even look up from their cellphone when talking to you. Rooms smell like cigarette, paper thin walls, and expensive! i avoided this chain for 7 years and now I will avoid it for a life time.
One of the front desk clerks went out if his way to help me find what i was looking for. Thanks to him!
Booked this hotel for my boyfriends birthday, very nice for a romantic getaway. The welcome staff was knowledgeable and polite, check in was easy and quick. If im in the area again, I will be sure to book at the Marriot
Very nice and vlean Temperature in room was too hot. Glass restroom door is not good.
Came with breakfast and the indoor pool Short staffed
fee for wireless
Staff was extremely helpful and friendly. Room was pretty, comfortable and very clean. Coffee maker in my room didn't work
Kylie was great to work with and extremely helpful. A definite asset to this property and the company as a whole
The staff was exemplary- could not have been more helpful and friendly. All levels, from housekeeping to the front desk- were truly remarkable. There was nothing that needed to be changed.
Full size kitchen and plenty of room to stretch out. Keycards were inconsistent in opening exterior doors.
This was by far the nicest Hampton Inn I have ever stayed at. The hotel was very clean and seemed to have some really nice updates I haven't seen at some of the other Hampton Inn's the lobby was super nice with stained concrete floors and beautiful fireplace and very nice breakfast area. The breakfast was excellent. We will be back!
The room was very clean and smelled great. Bed squeaked a little but overall, comfortable.
Great , friendly staff . As we were getting out of the elevator struggling with my gar enemy bag and luggage one of the maids saw me and came and helped me . I truly appreciated her gesture . My next trip to Round Rock I will be using the same hotel .
Furniture and finishes were nice. One of the beds in our room was terrible. Completely sunk in. No support.
Staff very friendly and professional Breakfast great, bed so comfortable
Proximity to Highway. Breakfast was basic. No pool. No lobby. Room was grimy. Did not appreciated the limitations
Staff was great and lobby was very pleasant. Breakfast was good and had a great variety. We really enjoyed our stay. Carpet in our room was very stained and was frayed at the bathroom door. The door lock had tape residue on it like it had worked on recently but the carpet was really bad!
damp, poor air circulation, heavy smell of something like lysol see above
We stayed for a quick trip to Austin TX. The room was very clean, the beds comfortable and the staff friendly and very accommodating. Its a good location close to stores and restaurants, and a very short drive to Austin. I definitely will start seeking out Microtels in our travels.
Awesome place, clean and very nice staff. Nothing
The hotel was clean and comfortable It seems like it's just doing enough in many ways, it's not bad but it doesn't impress either.
The rooms were very nice and the staff were helpful.
I liked how spacious the room was I wished there was a vegetarian option for the breakfast sandwiches
Everything was nice and new and modern with great finishes! The bed was super comfy, it was very quiet (even with a little league team in the hotel) and was totally worth the money. Mini kitchen was perfect! Wish we could have stayed longer! nothing
I liked that the rooms were clean, especially the bathroom and the bathtub. There was a small wall on the side separating the bed from the sleeper sofa which was really nice.
The beds were very comfortable and restful!our room was clean and tidy. When I asked the front desk for additional pillows and sheets they provided it with a great attitude! Would have preferred bacon instead of the country sausage provided. Did enjoy the fact that we were all able to have breakfast before leaving for our event.
Upon arrival, the night desk worker, Diedre, would not open the front door for 5 minutes. It was only after calling her that she came. Then she gave a copious amount of attitude and seemed upset that I had bothered her personal phone call in the back. She was rude throughout the check-in process.
It's is a little dated but it was very clean and nice! Great stay. I will be staying there again!
Hotel wasn't spotless but was cleaner than most. Very well kept. Room was comfortable. Staff was very friendly and helpful. Location was convenient for what we had planned to do. The stay was worth the price paid.
Friendly staff, good location for food and shopping, convenient snack bar, and a filling complementary breakfast. Couch was a little dirty.
The front desk staff was very courteous when I had problems and during the check in and out process. The breakfast was very good with a good selection. We had trouble checking in, they couldn't find our reservation. They didn't replace a light bulb when we asked them to, so I removed it and went and got one from the front desk and did it myself. I also asked them to replace the battery in the smoke detector that was beeping one morning and when we returned at about 9 that night it was still not replaced.
The breakfast served daily was very good. The facility was disappointing. There was an unpleasant odor throughout the hotel. The carpet in our room had not been vacuumed. The bed was terribly uncomfortable. We were awakened by people walking on the floor above us a 4AM. The door to our room was not sealed, and light could be seen coming in from the hall. The hotel was very noisy. Our check in was delayed because rooms were not ready, although our 3:00 check in had been confirmed.
Staff is very helpful. Expensive for what it is.
Because it was sxsw, hotel prices were ridiculous! I was happy to find a good hotel that wast hundreds of dollars
The morning breakfast was perfect There is nothing wrong with the stay
Just had back surgery and the bed was perfect. Very helpful staff, a little brain dead, but great people. This is the second time me and my wife stayed here, and will be booking this hotel again for next doctors appointment. Kudos
Came down from ft.worth to have back surgery, was all nerves, windham was relaxing and comfortable, this lowered my nerves from going ballistic. The staf was very friendly and accomadating. Thanks guys you rock! Nothing all was fantastic.
clean room, lots of pillows and they were very fluffy! shower head had a good stream and flow. breakfast was hot & yummy! fridge & microwave in the room came in handy. the width of the shower/tub was very narrow. had
the location was good. the bar didn't even have nbatv.
I will never book through KAYAK again. I was unable to change the nights of this reservation or make any adjustments to this reservation. I was informed by customer service that the purchase agreement didn't allow for changes, even through my request was still weeks before the reservation (and hours after the purchase). These terms are too inflexible and not in line with those of the hotel industry.
The accommodated our needs for traveling with a toddler really well. Provided a pack'n'play upon request. Staff was super helpful.
The suite was large, clean. Staff was excellent. The room was hot. Room temp was not easily adjusted to a comfortable temp. Even though we had it on cold withat's the fan on high, it never cooled the room.
The new, modern furniture and decor in the suite as well as the lobby and business center gave the hotel an expensive and romantic feel while still being appropriate for families with children. The pool looked inviting for both adults and kids, and there were multiple comfortable seating areas outside and inside. The food in the lobby bistro was overpriced for the quality and proportions, but there are many excellent restaurants nearby.
A train horn blows every hour all night long. Couldn't sleep.
Breakfast was good. The staff was helpful when they were there. Unfortunately they weren't there at 4:45 in the morning when the fire alarm went off. It took a staff person half an hour to drive from his home to the hotel and shut it off. The combination of klaxon, bell and light was certainly effective. We did not go back to sleep for the half hour it was running. There was no fire. A fan had died in the boiler room and the air was hot, setting off the alarm. Apparently, it wasn't the first time. This extended stay hotel has become a residence for low income transients. The facility is worn. E.g. Water had leaked above my ceiling and it had begun to fall. Someone had pushed it back up and slapped plaster where the panel was sagging. The plaster looked like stalactites. I don't recommend it.
The Staff were friendly. Continental breakfast was palatable. The room was ok for cleanliness. Some weeks prior, there had been a water leak in the ceiling, and it was sagging. Someone had made a half-assed attempt to push the wetted drywall back in place and had slathered plaster on the seam where it showed, but the plaster was a different color and hung like stalactites from the ceiling. The fire alarm went off at 04:30 and rang and blared (horn and bell) for over half an hour. Apparently, no staff were on premises so one female staffer had to drive in from her home to turn it off. There are a lot of people who actually live there and have gotten used to the alarm going off at odd hours, so no one left their rooms. There is a broken fan in the boiler room so the air heats up and sets off the alarm. It's an accident waiting to happen.
Staff was friendly! Room not clean. Dishes in the microwave with food and mold. Door falling off hinges. Hinges was missing screws. Window curtains did not cover window. A lot of light at night. A.C. went out in the middle of the night. When you put it on high it would still be on low. The toilet would go off every 3 - 5 min because of a leak.
Absolutely nothing. I want my money back! Room was filthy and in complete poor condition. I found dusty beer bottles under the bed along with a newspaper with the date October 24, 2014. I stayed there March 14, 2015. The toilet leaked, the bulbs were burnt-out, previous occupant let meat bleed in the freezer and was never cleaned and a pile of cig ashes behind the nightstand. I left the next morning with 4 bug bites from the bed.
Pamela was an awesome customer service rep. She helped out and was very friendly. Our hotel was full so we got there and didn't have a room but our wonderful customer service rep had us in a new hotel in no time. She made sure it was close seeing as we didn't have transportation and got us an extra night so we could get a good nights sleep. It was less than ideal not having a room right away but it definitely wasn't a big deal or a long process to get everything taken care of.
Love the breakfast and the location was great close to a lot restaurant and shopping. Staff was great None
Room Cleanliness and looks Motel like structure
Friendly staff Worn furnishings. Thin walls allowed TV sounds and people talking from next room. Only two small bath towels
Aesia, the person you will see first was so accommodating. She was so nice and sweet. This was my first time ever at a Best Western....and I loved the "real " continental breakfast.... And I didn't see any unexpected guests(water bugs, bed bugs, etc ....) No coupons and kind of a bit pricey
I booked two nights I left before the first morning! There were BED BUGS! I will never stay at this place again!
Bed was hard, room was old and in poor condition. Painted over mold in bathroom, but still strong odor of mold. Bathroom was not clean. 18 wheeler running outside room all night parked in parking lot. Elavator had terrible odor. Just poor quality overall.
The hotel needs some serious updating. The room needs new carpeting, new air conditioning unit, and a new bathroom. The toilet was wobbly! The bed was quite comfortable but this could not make up for the overall quality of the room. The breakfast area was nice and clean. The breakfast items were good but not outstanding. The location is great. If the La Quinta chain would update the facility, this hotel would be great.
Hotel is showing its age. Very limited and poor quality breakfast.
Bath needs overhaul
Clean, comfortable and quiet room. Good breakfast. Daytime desk clerk was rude. Unhappy with how room was cleaned and restocked
Not much I asked for several simple requests of the hotel - such as a receipt or to move me to another room because the room wasn't great. They helped me with nothing and restated that I booked through a third party site and because of that there was nothing they could do to help me. Guess they don't like guests that book from this site or any other site.
Rooms were spacious with good lighting. Beds were comfortable with plenty of pillows. Supplies (coffee, shampoo,etc.) were replenished every day. Television was a bit small for the size of the room and the guide was not clear (KXXXXX was a local station, is this a major network like NBC?)
The location I think it is weird that we had to deposit $100 then in the mornig I had to pick up my monie and can you be leave They went to check if I didn't take a f!!!! Pillow I worked at a hotel before And never went and check the room then give them there moni Back and breakfast is bad trash not picked up it smells the spray To mask the Oder but when you walk in its ok but the front desk people are pis off At he whole world and they look at you as if I own own them but I think I will Never go back I will and better yet to pay another $20 more then to go back there We almost go Austin a lot but never say there again yes that's wright
Everything! Can't complain!
The room was old and smelled moldy. The bed was very uncomfortable. Towel racks were falling off the wall.
Clean, comfortible, good staff, nice beds, rooms were large enough to move a round in Breakfast supplied was pretty weak.
When we got to the second floor, where our room was located, we noticed that there were a group of construction men just laying on the floor at the end of the hall. The hotel staff member on duty was fully aware of this group, but made no attempt to remove them or explain why they were all sleeping in the hall. We decided to get a refund and went somewhere else.
The room was bigger than expected and the bed was comfortable, Everything was clean and smelled clean as well. Workout facility was very small, and as the temp was still cooler, the pool was not open. I was able to get a treadmill run in, but if your looking for more than 3 pieces of equipment, your out of luck.
The hotel was conveniently located near many restaurants and an outlet mall. The breakfast was rather plain and although it offered some hot items the quality of the breakfast items was mediocre a best. The coffee was weak and dilluted, the hot water for tea and oatmeal was not hot, and the breakfast offerings should be expanded. Also, even though we placed the "Do Not Disturb" sign on our door, someone was still going into our room while we were out. Extended our stay and the rate was not as good as the one received through Booking.com, dissapointing since we had already been there 4 nights. Usually as a courtesy hotels will offer the same rate that you originally booked. Had to check-out and then check-in again at the increased rate rather than just extend the original reservation.
It was inexpensive The hallways were being painted and it was a bit messy. I am sure that once the work is done everything will be cleaned-up, but meanwhile it looked fairly trashy.
Nothing worth noting Poor experience with front desk. No manager on duty at 9 am for checkout. Had issue with guaranteed rate, and they charged me $20 extra, due to a glitch in their system, but nobody would or could do anything to correct the problem. Now I have to take it up with my credit card company to see if they can do anything.
Excellent room with everything!! Somewhat difficult to get in and out of the hotel/motel due to set up of the driveways.
Nacho bar Mon-Thur 4 to 7 was great. Free beer! That was a surprising plus. The tiles around the pool were super slick. My fiance slipped and fell and bruised up her knee pretty well. Later that night, our shower started leaking into the room below ours, so we had to change rooms so they could fix it.
I was truly impressed with the room. It was quiet and comfortable. The breakfast was also a bonus. The staff were really courteous, helpful, and genuine about any concerns that I had. I will definitely stay here when I return.
Excellent, modern decor!!! Free WiFi! 2 yes that is right two Texas Waffle Makers, with the options of Blueberry (Awesomeness!!!), and regular batter!!! Kinda slow elevators