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Your staff were most helpful, particularly the lady at the reception desk. My first stay both memorable and excellent value. Absolutely nothing disliked.
Friendliness of the staff,and nothing seemed too much trouble.
price of the wireless network
Staff in bar and at breakfast were particularly pleasant, friendly and helpful. Rooms were comfortable and nicely decorated. Housekeeping was good and maids were friendly too. Could do with mini-bar and bathrobes in the room they are treats when you are in a hotel! Reception service was okay but not as friendly as other staff.
Really comfortable rooms. Lovely surroundings. Friendly and helpful staff. Great location within 10minute walking distance of Railway station. Parking available. Had evening meal, tasteless. Presented well but unable to eat it. Had breakfast and again unable to eat it, tasteless. I would recommend the hotel for above reasons but I wouldn't recommend the food.
The decor of the hotel The beds were a little small. Usually in hotels there is a king size bed. Also the beds seemed to make quite a bit of noise!
Helpfull staff Unfortunately the room we had was very cold, too small a radiator and not enough blankets on beds. this was rectified by staff. Duvets would be an improvement.
Staff were friendly enough, room clean and tidy. Cold, cold, cold. Theroomm was cold. We weer told that heating doesnt come on until 4pm!1 Even when it came on not very warm. Tepid, not hot, water.
Very Helpful and friendly reception staff. Restraunt staff very attentive
the receptionist was really nice, the rooms were nice the food wasn't that nice and some of the staff at the bar etc weren't very helpful and didn't offer things like knives and forks
Nice Enviroment and ambience, Friendly Staff None
wireless internet advertised but 'broken' - hasn't been working for a while according to the receptionist. The terrible noise from the two functions going on the hotel which made it impossible to go to sleep before midnight.
Staff very attentive, as it was my first stay I was taken to my room and shown the breakfast room, bar and restaurant areas on the way. The food was excellent and there was a good choice. Free Wi-fi in bedroom.
Good atmosphere,comfortable,large rooms,pleasant staff,excellent breakfast. rooms on the front of the hotel suffer from road noise.
The room was exceptionally clean. The waiting time for the evening meal.
A nice comfortable, old fashioned hotel.
Very pleasant surroundings. Rooms were very comfortable felt more like home than a hotel room which can often seem cold and univiting Room was a little cold heat wise especially the bathroom
Newly kitted out and refurbished, with excellent staff and very good location, the beds were superb! Nothing, all of it was perfect!
Staff were excellent - could not have been more helpful. Room was beautiful, bathroom was great with lovely complimentary shampoos etc plus nice range of teas and coffee. Hotel itself was full of character and olde world granduer.
Good room and staff, great food. Roudy group of men moved from private function room into hotel bar around 10pm. Took over the previously quiet comfy bar and some loud foul 'F' words used. Other customer was complaining to reception as we chose to leave, so don't know how staff handled the situation.
Food was quite good and reasonably priced. We found that the hotel was not up to standard. No glasses in bathroom. No remote control for TV. No decent chair to sit on whilst in room. Central heating radiator was not in use but we were given a small electric heater. Carpet did not look very clean.The staff room or office was immediately next door to our room with only a partition wall between them; hence we could hear everything they were saying and doing. Very annoying late at night and being woken up by the banging Etc. If we could hear them, then they probably would have been able to hear us.
the room was seperate from the pub itself, the staff were very helpful too
The food in the evening was good , staff friendly. The room was dirty, taps you could not turn off, black mould everywhere,cracked wash basin, chipped shower tray, dirty carpets,I could go on and on, will never stay here again. What more can I say?
Food was acceptable, staff very helpful room was poorly equipped, no remote on television, light did not work in bathroom
Price Rooms clearly need updating and a good clean but to be honest you can't expect too much for the price
Good service in all areas. Allocated ground floor bedroom in stable block. Room OK but very noisy from rooms above. Woken at 05.00 and noisy from then on.
We were originally in a smaller room but were upgraded at no extra cost. The rooms was clean and plenty of space. Some of the decor is rather old fashioned though.
The staff were excellent. Very helpful when we were delayed and could not get there by the allocated check in time The place is desperately in need of refurbishment, this is not a complaint, as we enjoyed our stay despite that.
Bedroom had lounge area Check out after breakfast on morning of departure was not good. Staff couldn't access computorised details of previous nights meal or issue a VAT receipt
Basic room, but good value for money I paid for the breakfast for my wife and I, as the young lady had charged my account for them. However I was informed that night, when I got home, by Steve and Mandy (it was their engagement party in the function room the night before, thus the overnight stay) that the manager had agreed to include the breakfasts in our room rate of £35.00. Perhaps your young lady in the morning had not realised? Can you check up on this one and report back - thanks
This was a very individual hotel with incredible design in the room.Very comfortable.
Everyone treated us with respect and accomodated our every need.
Complimentary upgrade to Executive Room.
Very nice people, good reception, quick service. Breakfast was very good and served until 10am - much later than most hotels. Television was poor quality - looked impressive but often the signal was lost (including radio). This is a very minor niggle however and did not spoil the stay.
Although I arrived late and left early, I enjoyed a very comfortable night and a very good breakfast. Staff on both days were friendly and professional. Ideal business stopover and exceptional value for money.
Cleanliness of the room Breakfast
We have stayed at this hotel before as we have family close by and we usually have a very pleasant experience.
no shaving plug in my room. no cask bitter in bar
clean, tidy and not too warn as some hotels are. Portions of food were huge but very nice.