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We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
Staff were extremeley good and very helpful
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
New hotel, nice and clean and very friendly staff None
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
Noise from two wedding parties
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
The comfort of the room and the hotel in general; excellent cuisine and good service.
The room I was given was large and comfortable and was better than I expected. Everything was fine
The restaurant was excellent
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
New, clean and everything worked proerly Breakfast: a cooked breakfast for those travelling around all day and don't have time for lunch would be good - even if it could be arranged with the pub next door
Great place to stop over on your Journey. Have allways used travelodge but not any more!
The good sized very clean room, comfortable bed. Able to get an early breakfast. No
The staff were very helpful, the breakfast was very good, and the bed was excellent. We would have brought it home, but thought you would miss it.
Room was ready early and we were allowed in prior to attending a race meeting at Doncaster, which is a nice touch. It is impossible to get a taxi from the hotel to racemeetings on a race day. The hotels location means a long journey for a cab in slow traffic and the 6 taxi firms we contacted all stated this. Bear in mind if off to the races!
Lovely Room, everything in room so clean & comfortable. We had to wait at least 5 minutes at reception to check in.
Large clean room. Friendly & helpful staff. Easy to find & quick access to the centre of town (5 minutes drive)
The internet did not work
excellent room bar and lounge area very comfy breakfast could have been better
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
hotel room was fantastic and the food was amazing
No expense spared with this hotel
no internet access
The only thing pleasant about this hotel was the sleep I had after travelling all day Worst service ever....half the staff dont seem to be capable of their given job
Location excellent staff helpfful
Business meeting Not having a trouser press in the room
Nice, friendly hotel centrally located within the heart of Doncaster town centre.
fantastic photo's of the rooms, looks great from the outside, the discoint looks like a good deal smells of stale water, food really really bad, made by a child, broken remote, noisey, dirty carpets, odd attitude from staff!!??
The location The room was smelly and dirty and the towels had make up on them
Very hot, no air con and poor parking arrangements
bar /restaurant modern and reasonably clean Bedroom very outdated as was bathroom. Our room directly above function room, extremely noisy
Room was very clean, the bed comfortable, very central for shopping or clubbing. Due to its location it was a little noisy due to late night revellers, the car park is very small and was full, had to pay to park elsewhere.
The bar was reasonably priced and the location was easily accessible. I felt that the staff on reception could have been more welcoming and friendly. They appeared miserable and could not even manage a smile.
Clean large room, and close location to football ground The outside look of the hotel, and cans of empty beer near the staff entrance
It was comfortable, quiet, friendly staff who couldn't do enough to make the stay enjoyable. We will certainly use Sleep Inn again
Rooms spacious - could not fault cleanliness
Provided comfortable accommodation for a brief overnight stay in Doncaster.
noisy car garage and road. The food wasn't that great for its price. Fried breakfast was cold
Clean, comfortable easy access More choice at breakfast
the cleanliness and friendliness of the hotel
Friendly staff, generally pleasant atmosphere, free wifi tacky soap/shampoo dispensers
Good clean cheap accomodation
cleanlinessof my room,indications about arriving at the hotel
It was cheap, comfortable and convenient Not the Hotel directly but the signage from the main road could be better
Firt reaction was that it was very basic but it did have all that we needed for a short stay
quiet location even though we were right in the middle of town, room acceptable and looked after every day. all round a good experience.
The fact that rooms where on two levels and the bar/restaraunt was small but pleasant The lighting in the rooms was quite subdued and had difficulty in reading/working.
Clean room Good supply of hot water Free Wifi Small room No whisky for sale in the bar!
quite good staff very clean and comfortable good location for town and shops
the freindly staff, how easy it was to get to and the quiet location
Friendly staff - good service
wireless internet advertised but 'broken' - hasn't been working for a while according to the receptionist. The terrible noise from the two functions going on the hotel which made it impossible to go to sleep before midnight.
Good atmosphere,comfortable,large rooms,pleasant staff,excellent breakfast. rooms on the front of the hotel suffer from road noise.
Good room and staff, great food. Roudy group of men moved from private function room into hotel bar around 10pm. Took over the previously quiet comfy bar and some loud foul 'F' words used. Other customer was complaining to reception as we chose to leave, so don't know how staff handled the situation.
Very pleasant surroundings. Rooms were very comfortable felt more like home than a hotel room which can often seem cold and univiting Room was a little cold heat wise especially the bathroom
The room was exceptionally clean. The waiting time for the evening meal.
Staff were excellent - could not have been more helpful. Room was beautiful, bathroom was great with lovely complimentary shampoos etc plus nice range of teas and coffee. Hotel itself was full of character and olde world granduer.
Staff very attentive, as it was my first stay I was taken to my room and shown the breakfast room, bar and restaurant areas on the way. The food was excellent and there was a good choice. Free Wi-fi in bedroom.
A nice comfortable, old fashioned hotel.
Nice Enviroment and ambience, Friendly Staff None
Newly kitted out and refurbished, with excellent staff and very good location, the beds were superb! Nothing, all of it was perfect!
The staff are always helpful and cheerful. The new shower heads still do not deliver a good amount of water.
Room clean and comfortable. Staff friendly and helpful. Breakfast fast and good. Dinner in lodge nest door unremarkable pub menu
The friendly staff and car parking. Only the alarm which kept going off throughout the night.
Nice people, nice food, quiet room Only complaint; I was kept waiting at reception (which is understandable) but the lady on duty could have made my wait tolerable by saying "I will get to you soon, sir!" Instead of studiously ignoring me.
room and lounge bar area Slow food service and very small portions of good food - wouldn't recommend eating there but would stay again.
Clean pleasent environment with friendly staff It wasn't clear when I booked that I would only have a shower available to me
Very impressive entrance. Very helpful friendly staff. Nice location. Excellent service and good breakfast.
comfortable room although i have stayed in better best Western hotels. Bar open till very late so able to have drink on return. room too warm during night and was unable to do anything about tempreture.
Reception staff very friendly and welcoming. Was not kept waiting. Clean,comfortable room. Enjoyable breakfast with good choice. Easy booking online. No bar facilities after midnight.
Clean, roomy, freindly staff. Breakfast not very good, okay but not up to the standard of the rest of the hotel.
Really comfortable rooms. Lovely surroundings. Friendly and helpful staff. Great location within 10minute walking distance of Railway station. Parking available. Had evening meal, tasteless. Presented well but unable to eat it. Had breakfast and again unable to eat it, tasteless. I would recommend the hotel for above reasons but I wouldn't recommend the food.
Staff were friendly enough, room clean and tidy. Cold, cold, cold. Theroomm was cold. We weer told that heating doesnt come on until 4pm!1 Even when it came on not very warm. Tepid, not hot, water.
Staff in bar and at breakfast were particularly pleasant, friendly and helpful. Rooms were comfortable and nicely decorated. Housekeeping was good and maids were friendly too. Could do with mini-bar and bathrobes in the room they are treats when you are in a hotel! Reception service was okay but not as friendly as other staff.
price of the wireless network
Your staff were most helpful, particularly the lady at the reception desk. My first stay both memorable and excellent value. Absolutely nothing disliked.
Very Helpful and friendly reception staff. Restraunt staff very attentive
Friendliness of the staff,and nothing seemed too much trouble.
The decor of the hotel The beds were a little small. Usually in hotels there is a king size bed. Also the beds seemed to make quite a bit of noise!
the receptionist was really nice, the rooms were nice the food wasn't that nice and some of the staff at the bar etc weren't very helpful and didn't offer things like knives and forks
Helpfull staff Unfortunately the room we had was very cold, too small a radiator and not enough blankets on beds. this was rectified by staff. Duvets would be an improvement.
Closeness to both the airport and the train station
the comfort of our room..was brilliant..quiet and cosy. understandably the hotel was very busy due to race meetings. but are orderwas forgotten at breakfast, and the staff were particularly apologetic and rushed it through when they discovered the mistake. Breakfast was delicious, but we were rushed as we had a flight to catch..only thing we didnt like
Convenient for town centre
Location Breakfast times 7am/9am is not long enough?
very helpful staff, bent over backwards to make our stay comfortable. a bit too hot for me in the rooms, the drinks in the reception bar are overpriced. the first bed i had was uncomfortable but the changed room made up for it.
The staff were as helpful and as friendly as any I have encountered. They were professional, well motivated and more than willing to go the extra mile N/A
The atmosphere, friendly staff and how clean it was
The room was comfortable and clean and updated. I felt the staff were very proficient at their positions however they did not seem to be enjoying themselves or engaged as much as I would have thought. This could be due to my experiences in North America where as a lone traveller, I have become quite engaged in conversation with the staff during meals and the odd late night drink and it was very eveident that they did enjoy their positions of employ at other hotels in comparison to this. The room I stayed in was clean and fairly comfortable but just slightly smaller than I would have anticipated.
Good full English breakfast. Very helpful hotel reception. Really nice location. Lack of Lift to 2nd floor
Tha bathroom was very light and it was good to be the only people in the hotel. The bed was comfortable and the rooms werre warm. The room was quite dark in the daytime and there was no view and no armchair (nor any chair). It had no bath. It was small compared to overseas hotel rooms but not compared with other British. The teamaker needed a power point but this was hard to reach and other items had to be unplugged. Not enough table space.
Lots of room..big bathroom..warm.good service.good car park..best guest house we have ever stayed in. Nothing
I enjoyed my one night stay
within walking distance of town centre and plenty of car park space
A truley personalised service by the owner and a quality breakfast
welcoming and helpful landlady
staff were there but not in your face
I liked the cleanliness and the comfortable beds. The room was also large with a good sized bathroom. I also liked the provision of nice shower gel, soap, biscuits, coffee and tea.
Clean & tidy room. Comfortable beds. good breakfast Owner complained that there was eye make up stains on towles. I felt very uncomfortable after this.
The room was spacious & very clean. It is in a good location close to the road network and close enough to the town centre.
quiet, relaxing ambience bar tariffs too high (but probably no different to other hotels of the same rating)
noisy wedding reception late at night
Good menus and restaurant service plus pleasant room Nothing
It was quiet and had a relaxed atmosphere
Free drink at the bar for signing up to the loyalty scheme The room. It was very dated and the bathroom had a damp smell in it. A nice entrance to the hotel clearly showing money has been spent on the place, time though to update the rooms. Breakfast didn't have much choice for vegetarians, other hotels offer vegetarian sausages.
Reception staff very helpful Bar drinks very expensive
the comfortable beds
Attention from reception and restaurant staff.
It was extremely basic. Ate in restaurant one evening and the food was very good Supposed to be an exec room but it was very small. Had to pay for wi fi.
the friendliestof staff customer care skills excellent the bed but that is down to preferential taste
Room Customer service was appalling! A wedding party over ran the hotel . we couldn't use bar or restaurant . it was even difficult using the stairs!!! Very noisy.
Very large flat screen TV in room. Large bathroom. Plenty of storage space. Room had it's own character. You can see the racecourse from the hotel, it's a only a 2 min walk. There was a leak in the bathroom but this was caused by the people in the room above. The room faced directly on to a noisy roundabout, but we knew about this in advance.
no comment. no comment
Value for money. Comfortable rooms. The price varies. They won't match the price on reception, that you can book on Internet.
The staff were very helpful and friendly, the room comfitable and the breakfast was freshly cooked and delicious
Good breakfast, pleasant room. Well located for the race track (we weren't going there, but many guests were), outside the city center. The vaunted WiFi access never worked. Eventually the staff let me use an antiquated PC behind the reception desk to send an essentiall email, but no one could ever get us a connection from our room or even from the lounge. The staff were very pleasant but unable to help. Clothes fell off the hangers because they have to fit sideways on the hooks.
Superior room great with fab jacuzzi. Nice cooked breakfast. Friendly staff. Big soft Super Kingsize bed. Our only complaints would be that due to there being a wedding on on the Sataurday we were not able to get a bar snack til 8pm instead of quoted 6pm and dinner started at 9pm instead of 7pm. Also check out time was stated as being 11am but as we were not being collected til 12 noon on Sunday I asked if we could check out later, which according to the brochure was possible if we paid extra but I was told No and given no reason.
as we were going to the races the location was perfect. the staff were great and we even got there to early for check in but they gave us our room early so we could frehen up for our day out after the races we went back to our hotel to relax and have a couple of drinks in the bar. i was astonished to find that all seating had been removed from the bar to accomidate racegoers, as residents we had to go to our room to sit and relax when we came down later the bar still had no seats so we went straight in to town centre .
Rooms were clean and tidy. Bathrooms were nice. Function on beneath our room until midnight. very loud despite hotel knowing we had our 3 month old baby staying with us.
The leisure facilities were very nice and open at convenient times. I had to ask the reception staff about everything ie location and times of leisure facilities, location/time of breakfast, location of bar/restaurant. I should have been provided with all of the appropriate information on arrival. The room was nicely spacious but only terrestrial TV available which is pretty limited these days. I don't use TV much but when travelling alone it is sometimes nice to chill out for an hour or so watching TV so Sky or Freeview would be an improvement.
The location was very quiet with no traffic noise The room was cold on arrival and took a good few hours to warm up
Overall everything Was not able to shut the bathroom door
The old world charm and the magnificent settings on the golf course. Also the real feeling of ambience
Excellent waiter service & food at breakfast. Clean & tidy Free parking Accommodation generally 'tired' - eg old and faded curtains, which wouldn't quite close, hardboard of bathroom door coming away from central core, light above mirror in bathroom not functioning, cracked window pane. Absolutely no details regarding the hotel (eg restaurant times, room service, facilities available) in the room apart from, rather oddly, a wine list. No safe deposit box or iron. Telephone, but not obviously possible to contact either other rooms or main reception. Room size just about adequate - though it would be wrong to say you couldn't swing a cat, you'd have to have short arms & a small cat! Large area of apparent damp around socket points in single room used by one member of the party.
Beautiful property, worth the visit to sit in the big hall, food was good, staff friendly, Lots of hot water in the shower, free wifi. Had a single room and it was small, bed not very comfy but it was cheap.
Beautiful rooms, lovely spa facilities. Staff made you feel welcome. Not enough information on things like breakfast and room service. No welcome pack in the room. Very loud in the mornings - got woken up at 6:30am by banging.
Great food. Good service in the restaurant especially the manager guy who worked Sunday night - he was outstanding. Great location - the grounds were always beautifully kept. No bath! We were looking forward to a relaxing bath or two! Also, never seen a bathroom so badly planned - the toilet was facing a wall... Which gave you hardly any room to sit... Very bad!!! (Newnham suite) Also on arriving & trying to find the hotel - we could not find the hotel - took us ages - Terrible Signage!!!
Staff were exremely friendly and helpful. Hotel was clean and the food was well presented and very tasty None
Room was very nice in the new wing. No telephone in the room, pool is quite small although adequate. Reception staff poor on both checking in and out. Breakfast staff not very attentive