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IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
Room had a stale smell. AC cut off and on all night and was very loud.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
When I had first arrived at the Embassy Suites Los Angeles--International Airport South, I was mesmerized by the beauty of the hotel. I enjoyed the less busy location of the hotel as well. The hotel staff were friendly and comforting. There was no selection of expensive champagne. Kristal or Dom Perignon would have been preferred.
I thought it was lovely. Furniture was lovely and the room was spacious and spotless. The pool area was lovely and the free internet access handy. I would stay here again and would happily recomend it to others.
It was excellent & more than fulfilled our needs. Instead of just being a 'kill time / stopover place' we discovered a spacious suite, good bistro food, friendly staff, amazingly efficient check out system & free extras - free internet access, free drinks & nibbles early evening, an excellent breakfast included in the price & a no fuss free extension to stay in our room til our free transfer to airport was due. All more than we expected & reasonably priced. Highly recommend this as a place to stay if waiting for connecting flights at lax or just a family get together in la! Nothing to complain about - all excellent.
The bed was new and comfortable. They allowed late check-In. There were young prostitutes everywhere and the staff just let them.As well as Pimps outside. The staff even talked with Johns to arrange room visits with the prostitutes. It was uncomfortable atmosphere. The suite had several holes in the floor , under the carpet. The tubs drain plug was broken. But we said nothing since I was too afraid to open the door again.
location; airport shuttle; coffee in room; no valet parking
I had a Christmas eve and Christmas day unplanned layover in LA. The girl at the front, Jordan really was sweet and nice. Helped my stay start off right.
Excellent service, good decor and layout of hotel plus indoor swimming pool. Staff friendly and helpful without being intrusive. Need to ring the hotel for shuttle bus when arriving at the airport, which is not handy when you have a non US phone
I had a long day and became stranded in LA overnight. The manager did a great job realizing my situation and helping make me comfortable and ensuring that I had all I needed..
Staff staff staff ... excellent staff,, very helpful also the room was very luxurious, hotel had plenty of amenities e.g. complimentary shuttle to my test center was very nice indeed of them. its location ,, as for me it was perfect for my main purpose which is being near my test center but once um done with my test theres nothing near by ... nothing to do it gives the feeling of an out of town hotel
Extremely courteous and helpful staff and comfortable amenities. Indoor signage for pool/spa is lacking.
While being close to the airport you don't hear much from the planes.
The hotel was nice enough. I was in town on business and searching for places to relocate to in the area. This has always been my go to when I am on business travel and was excited to bring my girlfriend and show her where I stay when I travel to LA. Unfortunately we had some items come up broken after we were gone all day. Management never came to see us after they promised that they would. Nothing has been done about it. I am not trying to get anyone in trouble, but at least give me the courtesy of attempting to make it right instead of constantly saying sorry. Sorry doesn't fix it, it admits fault which further enraged by the lack of effort to make things right
Great staff, very friendly and a nice location close to LAX. Pool needed a bit more service, eg towels.
Close proximity to LAX. Free shuttle to LAX. Restaurant on site. Cleanliness. Computers available to check in for flight. Able to leave car there until return flight.
Front desk staff very helpful and friendly. Cafe had good food. Outdoor spaces very enjoyable. Noisy air conditioner and run down room hardware (bathroom door did not lock)
Everyone was very helpful and welcoming. The room was lovely and felt very comfortable. Close to beaches and LA area so that was a perk. Will definitely be returning!
The room was very neat and clean. It has a Ralphs supermarket nearby, which is very convenient to buy some grocery. And there is also one in-N-out nearby. You won't hear the noise from the airplanes at night. It's very quiet.
Nice rooms and nice room service No indoor pool . No paid parking
It was a place to stay and a bed to sleep in. Surrownding food was within walking distance. No breakfast. You had to pay for parking. Not very roomy.
Everything is real clean Air conditioner is a little loud and nobody came to fix it on our last night
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Good stuff. Great location. Free parking. Free breakfast. Rooms are super old. This hotel needs a update to there rooms very soon. Smell like cleaning stuff when we enter the room.
This guest did not leave comments about this hotel.
Very nice staff and clean, space room.
Breakfast was excellent! The room was really nice and we enjoyed our stay very much. The boys also enjoyed playing basketball and the free ball to play with. Nope.
Close to the airport, with shuttle service. Clean. Five dollars extra for parking--the usual gouge of hotels but, for a motel, a ridiculous charge. The rooms are tiny. The price was too high.
The staff was wonderful. Truly made our stay better. Nothing :)
close to LAX,provides shuttle service to/from airport, room was comfortable and quiet breakfast did not include any fruit
The facility itself was not that bad. Location Customer service was horrible. I stood at the front desk for 10 minutes without being acknowledged. There was two people at the front desk and none bothered to even say anything. One was on the phone and the other was just sitting there. I was told over the phone several times before arrival that I could request a roll away bed if needed. I planed on having my son over for a night or two. Upon requesting one on arrival I was told they would get me one. I later received a call questioning how many guests I had and harassing me as to how many guests I could have in the room. (after I had already explained this to the front desk prior to making a reservation). They refused to move us to a bigger room. The break feast was a joke. It was completely messy with cereal and spilled liquid all over the place. The trash was overflowing and there was obviously plenty of staff to take care of it. The internet was down about 30% of my four day stay. The room and air conditioner smelled like urine. The hotel facility itself was no bad at all. This place definitely needs new management. They need to start by training and/or simply hiring front desk staff with better manners and people skills. The information given needs to be consistent with the actual hotel policies. This was just a bad experience. We travel frequently and hardly ever deal with so many issues at once. Again with better management, I think this hotel has the potential to offer so much more. We paid a ( Marriot ) 5 star price for this room and we probably could of got better service at motel 6 for less than a quarter of what we paid a night. This is just my 2 cents and observations. Stay here if you just want a place to sleep.
Very close to LAX Staff was very rude and unwilling to help.
close proximity to the airport. They have no pick up when I arrived at 0130. I have to find my own transportation in the early morning. they said they would refund my taxi ticket but has to have a printed receipt. Of course I could not have one as I was traveling. To use their computer to print it would cost me almost the fee of the Uber. Forget it!
Staff was friendly and efficient. Access to LAX very good. Rooms were inexpensive. Facility was a bit down at the heels; stains on carpet and furniture surfaces. Toilet did not flush. Breakfast had no fruit or protein.
We checked in at there check in time but the room was not ready. We were asked to return in an hr. Upon our return the room was still not ready!!! I was very patient with them but VERY disappointed in the quality of service!!!
Location near the airport. Breakfast included in room price. Proximity to food court. Free print-out of boarding passes. Shuttle pick-up at, airport, only after telephone request: no regular pick-up. This is most inconvenient as, arriving from abroad, our telephones do not work in the USA. Not knowing this in advance caused us to wait more than an hour before returning inside the airport terminal to inquire at the tourist information desk. The comment of the tourist information desk attendant was, "Oh, Travelodge South LAX has ___tty service". In comparison, the shuttle of Travelodge Century Boulebvard made 2 rotations before I went and calledTravelodge South LAX from the Tourist information desk. The room we occupied was inadequately sound-proofed. I know that US hotels are notorious for this, but our room seemed particularly subject to incursions of noise; from around and above. The battleship gray paint, used for the exterior walls, has the effect of camouflaging the hotel so that it disappears from view.
The shuttle was conveinet. Roderick the front desk man was funny and helpful. I didnt like how in front of us checking in their was a group of irresponsible swearing mid 20 year olds. The walk to our room was long and cold. We tookthe 6 am shuttle but I wasnt able to eat your " continental breakfast".
- location - price - free parking (due to some changes being made) - pool - Tissue-thin walls ... could hear EVERYTHING in next room - Restaurant burger I ordered had bone pieces in it, chipped my back molar ... NOT kidding.
The hotel is really close to the airport as well to Marina Del Rey and Santa Monica.
The Hotel is very nice and well appointed. It does NOT include breakfast. They would not come to the airport to pick me up because they did NOT have a record of my reservation. I had a copy of my pre-paid reservation and called Get A Room. They agreed that they showed my reservation. Who's fault it was (Get A Room or Doubletree) I am not sure. But it took 2 1/2 hours for them to work it out and pick me up. They (Doubletree) originally claimed that they had no openings. Some way or another one must have opened up but 2.5 hours waiting at the airport is NOT acceptable.
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Hotel is located near the international aeroport, it is very convenient for travelers. We liked a really nice design and spaciousness of the room, friendly hotel staff, simple and free of charge parking near the hotel All restaurants and bars except McDonalds are closed after 10pm
The room size and location
It looks like an arts museum. We felt very cosy with its European charm, classy decor and inner courtyard. Amazing amenities for budget-savvy travelers, that we haven't encountered at this class of hotels before: microwave and fridge in the room, in couple with free Internet and free parking it gave an excellent value for the money paid. Staff is going out of the way to help, very friendly and professional. Everything was spotless and everything worked! Matisse restaurant exceeded our expectations with great food and service for the prix fixe menu. Breakfast was filling and tasty (loved the roasted potatoes!) And late checkout (12 p.m.) worked very nicely into our lazy vacation schedule:) Could not quite find anything wrong... Keep the excellent job going, folk! It was kinda far from most of places tourists flock in, but close to the airport.
We stayed at Ayres Hotel at the beginning of our trip through California. It is conveniently located near LA airport. From here it's a short trip to either Disneyland, Beverly Hills, Hollywood of any of the beaches near Santa Monica, Venice or Manhatta Beach. Staff was very friendly and the Matiss restaurant serves excellent diner. Both the lounge menu and the entrees contain very well-tasting choices. We were pleasantly surprised by the quality of this in-hotel restaurant. Furthermore, we were welcomed with Mexican-style music as a wedding was going on at our arrival.
Hotel facilities were excellent for families. Breakfast was well received by parents with good selection of cereals and fruit and less focus on hot meals.
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
Nice pictures from russian soviet times :) Maybe not so fast brekfast
We had a very pleasant, two night stay at the Ayres Hotel, which is quite a specialty. It's a "European Classic Style" hotel in a modern business like location. The staff was very friendely, the room nice, the beds comfortable and the restaurant (also for the included breakfast) is very nice for the price. Recommended.
good value for the price
atmosphere, comfort, russian oil paintings breakfat (organisation)
Room was very nice, comfortable, breakfast was great, location next to an exit for I405 was good, its LA you have to have a car No
Room service and housekeeping had the best customer service at of whole hotel! It looks like a hospital. No one greets you or shows that they want to be of service. I was looking forward to a bath after long conference and when turning on the water a huge clump of hair came out of drain and killed it for me.
I like the location being close to the ocean and restaurants.
Nice staff. Some rooms can be quite an extended walk from the elevators.
Nothing really - just an overnight stay Bar/Restaurant was terrible. Staff ignored us - we left after 15 minutes, without being served.
We were extremely early checking in as we came off an international flight. The staff accommodated us by 9am and also gave us a room with a view. Couldn't have been happier.
I didn't get the room I reserved, I paid for ocean view room and I got a street view room
We had a very nice stay and will return in the future. Our son and family were also there and we all found the hotel to be helpful and attentive to our needs. The location is great and we thoroughly enjoyed our stay. We found the staff to be very helpful and willing to go the extra mile to make sure we were happy. 5 stars. We also did NOT like the parking fees, but with that the only negative it's not such a big deal.
House keeping staff are friendly and quick at preparing the room. Check in staff was friendly and it was a quick process. Clean room with a lot of space and giant mirror, balcony and fridge. The fitness center is a small room with mainly cardio machines. Please add some free weights. The elevators, vending machine and ice are located in just one area of the hotel; my room was literally 88 rooms away from them. The bathroom next door had a pipe issue that would make a huge noise every time the guest was using it and woke me up several times at night and in the morning. At check out, the front desk lady was in a hurry and unfriendly (I didn't catch her name but she was red headed with eyeglasses).
View Could not change reservation when plans changed. Awful
The hotel is great. Beautiful rooms, nice location, great staff. The breakfast is expansive and very poor. There is a very good restaurant 20 meters from the hotel where it is possible to eat a great breakfast at a good price.
Liked the room. View was beautiful. Didn't like paying for parking and getting a 100 fee that they say is mandatory after paying 170 for a room that was very pricy,
Location and staff Rooms are tired and need renovation
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the view, facilities, great beds and location of the hotel. No complaints.
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
Staff is friendly and helpful. Rooms are nice and the views are just breath taking on ocean side Marina side room by parking lot on 1st floor. They need to build that up with plants for privacy. People walking by looking in, noicey from people and cars. We had the staff move us to another room or we were leaving. They almost lost a week long customer when all it would take are some trees, hedges and plants for privacy. You can't see the marina anyways from the 1st floor
The hotel looked as though it had been remodeled fairly recently. It was well designed and had a very cozy great room/lobby with a fireplace and a bar. The rooms were large, clean and very nice. We had an amazing ocean view and the front desk upgraded us for free. The restaurant across the parking lot is part of the hotel and was delicious. It was a great place to spend our 6 year anniversary.
We loved the very cosy 'livingroom' bar with fireplace and live music....and Baleen, the restaurant and bar, also with live music was very nice!
Rooms, bathrooms and hotel need to be remodeled.
Valet attendants were great Front desk employess very very very careless and non hospitable
Location Parking and amenities fee
clean & comfortable some of the lights didnt work, like the vanity mirror in the bathroom. the tv wasnt in HD..wifi also scared me cuss it might charge $11.99 ice machine on our floor was broken as well.
Had to pay extra for parking, breakfast and Internet. Internet starting dropping every 20 mins one day even after paying. Lost my dry cleaning for three days. The phone did not work and I had to tell the front desk three to four times before it was fixed. The gym is tiny. For this price surely these should not be issues.
The room was spacious and had a wonderful view of the ocean. Very nice staff. Room was very close to outside pool and jacuzzi and had to listen to people in the jacuzzi talking until midnight.
The lobby and seating area are lovely and a nice place for a quick breakfast or glass of wine in the evening. The room categories are misleading: the hotel is behind a breaker wall and therefore on a canal not oceanfront.
We love this hotel and this was our second stay in 4 years. We love everything about it and the staff is exceptionally friendly and wonderful. The only complaint was this was booked through Kayak and we booked a "Premier Oceanfront Room King Bed". It was confirmed and stated on our confirmation in three different places. Upon arrival, they had us booked in a double bed oceanfront room (not premier which is the 2nd and 3rd floors and not a king bed) and they were adamant that was what Kayak booked us in. When we showed them the printed confirmation from Kayak they gave us the Premier Oceanfront King on 2nd Floor. Anyone booking through Kayak should absolutely call the hotel to confirm what they show you are booked in prior to arrival as obviously there are some issues there when booking through a third party like Kayak.
Stayed here at the tail end of our honeymoon. Beautiful in-room finishes, modern yet charming. Ocean view rooms with views of a colony of cute barking sea lions, complete with sailboats passing by! Spectacular. Would stay again.
A luxury hotel close to the Beach and still within walking distance to restaurants. Nothing!
Loved the fantastic view and perfect location to beach activities,shopping and dining.Coffee and pastries were delicious. Thank you for a wonderful stay!
location, location, location! fluffy bed, free breakfast, room amenities and decor.
I liked the location. The beach so close, the strand for bike riding, the many selections for restaurants, especially breakfast, and little shops at the pier. Weather was awesome too. I didn't like our room looking out to a public part, but the ocean just beyond it was beautiful. The kids skateboarding just outside our room was annoying, along with people coming and going from public parking and restaurant across the street.
Amazing beach view, comfortable bed, nice fireplace and sitting area with small kitchenette. Hot tub was in the back of the hotel and did not look clean.
Wat i liked the most was tht we playd music all night n no one complained. They did nt ask what beach view i wanted. And they jus gave me a room when i knw i was the 1st there.
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Very clen, good breakfast and friendly staff.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.