Pros (+) Great! The stay at this hotel was perfect, the hotel was clean the staff was very friendly. I will definitely stay again.
5 stars
JW Marriott Hotel Medan
Photos of JW Marriott Hotel Medan
Overview
JW Marriott Hotel Medan welcomes you to Indonesia with refined luxury and a prime location in the city's central business district. Our Medan, Indonesia, hotel holds the distinction of being Medan's first and only five-star international hotel, providing a memorable setting for business and leisure travelers. Take time to explore local historical sites like Istana Maimoon and Tjong A Fie from our hotel near Grand Mosque. Maintain your fitness with a workout in our hotel gym or take an invigorating swim in our outdoor infinity pool. Savor delicious cuisines and signature drinks at our on-site restaurants or relax in our Executive Lounge and enjoy 180-degree views of the city. We're pleased to offer the largest pillar-free ballroom in Medan, as well as nine other venues for your next meeting or event. Our hotel rooms and suites are designed with plush bedding, modern technology and picturesque views of the Medan skyline. Your five-star escape awaits at JW Marriott Hotel Medan.
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Amenities at JW Marriott Hotel Medan
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
General
- Window
- Executive lounge access
- Interconnected room(s) available
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Private pool
- Spa and wellness center
- Massage
- Sauna
Kitchen
- Wine glasses
- Electric kettle
- Kitchen
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Golf
- Night club
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Balcony
Fitness
- Fitness center
Reviews of JW Marriott Hotel Medan
8.9
Very good
1474 verified ratings
Wonderful
948
Very good
212
Good
175
Okay
57
Fair
33
Mediocre
25
Poor
24
Summary of reviews
Guests say
Overall, guests enjoyed their stay at the hotel, praising its cleanliness and friendly service. However, some felt that the value for price could be improved, especially for foreign visitors. The breakfast and room facilities received positive feedback, while language barriers with staff were noted by a few guests.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.8 out of 10
35 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at JW Marriott Hotel Medan?
Guests have described the breakfast at JW Marriott Hotel Medan as fantastic, with a wide variety of choices and delicious options.
Is the hotel staff accommodating to special requests or issues during the stay?
The hotel staff at JW Marriott Hotel Medan are known for being very helpful and accommodating, as mentioned by several guests who had their requests promptly addressed.
How is the cleanliness and maintenance of the rooms at JW Marriott Hotel Medan?
Guests have praised the spacious, clean, and cozy rooms at JW Marriott Hotel Medan, although some have suggested that certain areas may need renovation or maintenance.
What are the standout features of the rooms at JW Marriott Hotel Medan?
Guests have highlighted the spaciousness, comfort of the beds, and the presence of good amenities in the rooms at JW Marriott Hotel Medan.
When is the best time to visit JW Marriott Hotel Medan?
The high season at JW Marriott Hotel Medan is in June, while the low season is in October, providing guests with an idea of the best times to plan their visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a City View
Guests have praised the city views from the rooms, so consider choosing a room with a city view for a more enjoyable stay.
Take Advantage of the Strategic Location
The hotel's central location makes it convenient for accessing nearby attractions such as Tjong a Fie Mansion, Sun Plaza, and Medan Mall.
Check Room Readiness
Some guests experienced delays in room readiness, so it's advisable to confirm the room's availability before arrival, especially during peak check-in times.
Enjoy the Breakfast Spread
The hotel's breakfast has received numerous compliments for its variety and quality, making it a must-try during your stay.
Be Mindful of Check-in Times
Some guests reported late check-in times, so it's recommended to confirm the check-in time in advance to avoid inconvenience.
Consider Room Maintenance
While the hotel offers spacious and comfortable rooms, some guests noted the need for room maintenance, particularly in terms of cleanliness and aging facilities.
Explore Nearby Attractions
With attractions like Vihara Borobudur and Istana Maimun in close proximity, take the opportunity to explore the local sights during your stay.
Utilize the Concierge Service
The hotel offers a concierge service, which can be helpful for arranging transportation, local recommendations, and other assistance during your stay.
Request for Late Check-out
If needed, consider requesting late check-out in advance, as some guests were able to secure this option after experiencing delays during check-in.
Take Note of Fitness Center Crowds
The fitness center can get crowded, possibly due to public access, so plan your visits accordingly to avoid peak times.
Location
Jalan Putri Hijau No. 10, Medan 20111
What's nearby
- Tjong a Fie Mansion0.8 mi
- Sun Plaza0.9 mi
- Shri Mariaman0.9 mi
- Medan Mall0.9 mi
- Vihara Borobudur1 mi
- Zengarden1.2 mi
- Vihara Gunung Timur1.4 mi
- Istana Maimun1.5 mi
- Medan Great Mosque1.6 mi
- Teladan Stadium2.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about JW Marriott Hotel Medan
Low season | March |
|---|---|
High season | February |
Average price (weeknight) | $92 |
Average price (weekend night) | $121 |
When to book a room at JW Marriott Hotel Medan
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at JW Marriott Hotel Medan
FAQs when booking at JW Marriott Hotel Medan
Nearby hotels and places to stay
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See most recommended stays in MedanGood to know
Value for money | 8.8 |
|---|---|
Distance to city center | 1.1 mi |
Nearest Airport | Medan Kuala Namu Intl |
Distance to airport | 14.0 mi |
Everything you need to know for your stay in Medan
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