Mettmann Hotels

The hotel advertises a gym, but the gym is open only from 5pm to 11pm -- 6 hrs. per day. The description at booking.com does not mention that the gym operates only during these hours. It is very misleading to advertise a gym but then have the gym be closed for most of the day including the morning.

breakfast free wifi

cleanliness, , locatio

Terrible musty smell in the room

Fantastic staff, perfectly organized and well managed reception.

not enough time to use the SPA area...

very friedly and helpfull staff

would not know

It was fine, my second stay for Medica.

Everything is new, very confortable, kind staff

Internet is not free of charge and one hour is 8 € !!

correct and normal hotel, no negative points,

We really enjoyed our stay at Hotel Haus am Zoo. The lady at the reception guided us through Duesseldorf over the phone because we had lost our way... The triple room we had booked turned out to be one of the suites in the farmhouse in the garden, so we had one room and one extra room for our daughter aged 11. She felt it was really luxurious and so did we. ANd so quiet!!!! It felt like a spa resort actually to be there.

Good breakfast and nice view from the restaurant. Nice reception and convenient location.

very small room and no modern bathroom

the staff was very very helpful and the breakfast was great

my problem was that I travelled to Dusseldorf fairgrounds and it takes a lot of time

A nice stay for a couple of days, near the motorway, so very easy to travel around by car. Good breakfast and good sleep-comfort.

No wardrobe for clothes.

Location for business is good.

Not a 4-star hotel by any stretch of the imagination. My room was overheated - couldn't open the window as the room was located right beside a busy road. Carpet in my room as stained and the washbasin was badly scratched. I could add more

Relaxed atmosphere. The stay was too short to experience the skills of the kitchen, maybe next time it will be possible.

It was nice clean hotel with excellent restraunt and friendly staff

Nothing

Good situation for rest. Close to Wuppertal in car. Someone charged our room with bar consumptions (alcohol) while we don't drink alcohol and we were not at the hotel. Staff understood and didn't charge us.

Good price but as a 4* hotel, following were missing: no refrigerator in the room, no airco, no bath (only shower). For the breakfast, fruit salad with no fresh fruit. A bit disappointed as I was expecting more from this hotel.

Very friendly staff who don't mind to go out of their way to make you happy and feel welcome. It's these little touches that endear.

No hot water kettle

I have to say that the Hotel was very modern and the staff very friendly and helpful

What I did not like was that the room rates of the hotel was increased to a rediculous amount for my stay period plus on top of that you had pay for your wi-fi and use of the hotels car park. It just felt that you were being ripped off in everyway possible.

Very pleasant and friendly-hotel&staff,both. Wonderful location.

good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...

great location, edge of Dusseldorf, value for money, clean rooms, kitchenette and free wifi.. will stay again.

For attending Medica , good. Only 8 minutes walk from local Train station.

Direction sign at station would be an advantage.

It's a decent looking place.

Charge for absolutely everything

It had everything that was needed, to make a short break shopping and sightseeing trip comfortable.

The cost of breakfast was rediculously expensive and so was the wifi, hence we spent very little on extras in the hotel.

The pricing for the international phone calls was very expensive. We have paid €48.00 for three call.

The location which facilitate the move to different places & the hospitality & kindness of staff.clean rooms and business facilities in term of connectivity.

Non

Loved the location. My son loves sushi and this street was sushi heaven. The hotel room was also very comfortable. The breakfast was great.

When I got there they informed me that there would be an up charge because the room they had for me did not accommodate the number of people on my reservation. Am still trying to figure out if I paid twice for the room There is also no concierge and the staff is not overly friendly. However, they are very competent and pointed us in the right direction to get the information we needed.

Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area.

Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.

Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.

Nice hotel, very clean, and close to the airport. Good value.

I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.

Resturant and Bar was closed during my stay.

The room appeared to be very clean at the moment I arrived.

This hotel did not renew bath towel every day, which made me feel so uncomfortable.

Quiet, very clean, coffee available in the corridor, nice greeting staff, affordable... bottle opener in the room :)

When we booked, we were not asked if we wanted a breakfast included. In every single hotel we were the days before, all breakfasts were included, so we forgot that in this one it wasn't the case. The asian girl in charge of cleaning the dining room waited for us to start our breakfast to ask for our "breakfast card". Obviously we didn't have it. So she became VERY UNFRIENDLY, asked for our room keycard and went to the reception desk. When she went back, she just gave us our keycard back, without a word or even a smile. We would have appreciated a request for this breakfast card BEFORE we entered the room. We felt like we were trapped, after feeling that we committed a crime. Too bad, so far it had been a very pleasant stay.

I arrived at 9PM, and I got the key for the last and in the morning booked/confirmed room. When I arrived at the room the door was open, the bed used, and the towels on the floor. Becuase this was the last room the very friendly recepcionist applogysed a couple of times, and called for a roommate (who was already at her home). 50 minutes later I room was fixed. I hope not to have this delay in check in (anywhere) often, but at least they solved it as good they can. And hey, wrere people work, mistakes can happen. If you dont work, you dont make mistakes.

Nothing

First the gym is poorly equiped. The treadmill broke down and no replacement was provided. No food is served in the hotel except breakfast. The rooms are very small.

The location was close to the main railway/u-Bahn station which made travel around the city easy. The rooms are spacious, spotless and have the bonus of a small kitchen.

Location. Close to main railway station and +/-10-15 minutes walk to the city center (Altstadt).

No fridge, no minibar in the room. No ice machine on the corridors. No ice at all in the hotel. No bar, café or dining room (only breakfast available). MOST NEGATIVE: the bed & the pillows (1pillow/pax) TOO soft causing backpain, couldn't sleep properl

Very modern and new hotel in a new location in Düsseldorf. Service and rooms were excellent. Approximately in the middle between the exhibition area and the city centre.

Very confortable and well furnished. Location is perfect if you will attend some exibitions

Convenient to Hauptbahnhof. Room and bathroom were clean. Staff were friendly and helpful. Would stay here again.

Internet connection was slow. Not the best part of town, unless you are looking to walk to strip clubs or gambling.

Cleanliness, good location, good value for money

CNN channel (English) was not working on the room

Friendlines and helpfulness of staff, good location for easy access to U Bahn and easy for exploring on foot.

nothing to dislike

Very close to the train station and bus station

This was our second time we have visited this hotel. We like the formula, that each guest receives a free train ticket for the whole vrr area and that there is excellent oriental food to be found around this hotel and in the City arcade, especially: "Mr. Phung" and 'Sushi & More".

The hotel was fine. With the slight exception that the elevator to the parking garage they share with a car rental company which leads to the exit towards the City Arcade could use some serious updating. (This elevator is dated 1980, but looks even older than that).

The location next to the main railway station is excellent. The city free transport city ticket is a great bonus. The hotel has a good view of the schwebebahn

none

near to the airport, parking facilities

The hotel ordered a taxi for us, as the hotel is a few streetst of the airport the taxifee normaly is rated at about 7-8 euros. The taxidriver however stated that the road to the airport was blocked en took us on a trip through Dusseldorf, on to the highway to the airport, we had to pay € 15.

Clean hotel room with comfortable beds and modern furnishings. Easy access to downtown by tram.

Hotel for local/city travellers, not really for tourist. Proximity to tram, small bathroom and poor cosmetics and no minibar.

Location only.

Had to pay for faster internet. Bathroom dirty. Shower not draining, shower head holder broken so water sprayed everywhere. Rubber covering on mattress??? This is not a youth hostel. The booking cost 150 EUR for one night!!

The situation and public transport were good; quiet room. The staff was friendly and helpful.

The room was quite warm, expensive breakfast.

The staff at the hotel were very helpful and the hotel was a very comfortable and warm environment. Good location and a good value 3 star hotel.

Location

not possible to have regular breakfast before 7:00, and you pay 12 EUR for it

Located a couple of blocks from the train station and a number of restaurants.

Main restaurant areas are within walking distance but not close by.

Location to the train station is perfect. Within walking distance of everything.

It's kind of a dump. No frills / place to rest your head and shower. That's about it.

Very nice personnell, clean and good breakfast.

Room was awful. No airconditioning, no heating system and the beds were not good. Smoking smell and the view from the room was terrible. 265 euro of this room was absolutely a robbery.

Good reasonably priced hotel near the train station. Breakfast was typical and good.

sleep, drink, shower, breakfast.

Nothing.

Although small, it was perfect for me and my family for visiting the Christmas Markets. Room was perfect for what we needed - just a place to crash overnight and be safe and warm.

Wifi didn't work in the room; but did work in the reception.

Really nice, large, modern, stylish room with good facilities (nice size desk with landline, wi-fi, decent hairdrier, safety deposit box, as well as the little things like shower gel/shampoo, shoe polish kit and sewing kit etc.

Shower position was such that you could stand under it (it was over the sloped end of the bath) and water went all over the (very slippy tiled) floor. It's quite well hidden. Also, the Japanese restaurant on the ground floor has late night kareoke - glad we weren't on the 1st floor!

The room was really large, the breakfast was great only the bathroom was a little small but very clean! We would definitly book this hotel again!