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Friendly staff, excellent breakfast (the mini omeletes were a nice surprise), very comfortable room, good location in Destin. This is the forth or fifth time we have stayed here and we always have a good experience. Just like the last time we stayed here last year, the toilet paper is really horrible--just falls apart. But this time we brought our own TP, and so problem solved.
Not much Smelled, bath tub wouldn't drain, light shades broken and old
I liked how close it was to everything. No balcony from the room.
Friendly staff & excellent breakfast Mattress had soft spot on one side as if the springs had failed.
The location to my personal destinations The entire property is unstaffed and spread too thin to accommodate the occupancy during my 8 day stay. Breakfast area was not clean and never a suffice amount of food to support the guest. The outside propert lights in the parking were burned out or never turned on even after I advised the Manger or General Manager of the unsafe conditions at night. The staff although very friendly had the "not my job, go tell it someone else" attitude. Too many times we had to go off site for the "Free Breakfast" included in our pricing. Housekeeping was always it or miss, to inconsistent for a property like this. I would not recommend this property for a stay in this area. Too many other options available until this Hotel makes some changes or trains additional stakeholders.
Good location, excellent price, great breakfast, courteous staff The mattress was worn out and uncomfortable.
Breakfast was good. Scrambled eggs and sausage were a nice surprise. Orange juice was bit watered down but drinkable. Coffee was very good. Room was comfortable and smelled clean. Slept very well. Not enough table/shelf space for our stuff. A little extra table would have been nice. The toilet paper they are using is absolutely horrible!!!
The hotel was very clean and the bed was super comfy. I would stay there again when I visit Destin next time.
Staff was great Location was good Price was good Room is good not great but it was great for a quick two day trip Overall I will stay here again! The breakfast isn't good Need more options
Breakfast was good. Rooms were clean. Not enough lightening in parking lot
Breakfast until 930 & location to wedding venue Small bathroom
Location, towels, vending machines, price, TV and channel selection, pillows Greeted by a faint smelly odor in the room as if the guest before us was still there. Made us uneasy about the quality of the cleaning that was done.
High cost of room service for basic items
rooms were large and comfortable. Beds were very good. Beach view was great, shopping and golf nearby was a plus. satellite tv was down Friday evening so unable to watch television
Clean easy to get around They hogged the beach with there pricey umbrellas and didn't let us into the gym because we had a child with us therefor we couldn't work out the stay because we had a child.
Location In room safe and refrigerator were not operable and had to be replaced. Upholstered furniture is stained.
Our oceanfront suite was very impressive! It was modern, comfortable and romantic. It met all our needs!
I like the size of the room and the staff was great! The only thing that made is not as good was the floor was wet and we had to wear shoes while on the carpet because our feet would get sticky from the carpet and dirty. The toliet was dirty and there was some mold arounf the bath tub.
The location was excellent, right on the beach. Room was clean and comfortable, and the view was wonderful. Would have liked to stay longer, but had to leave for prior commitments.
I liked everything about the resort. It was in very good location to the malls, restaurants, grocery stores. Whatever you needed wasn't far at all. Everyone was super nice at the resort & made you feel welcomed. We will moat definitely stay here again!
Everything was perfect Checkout time was early!
Location is great, the resort is beautiful it is within walking distance of a lot of nice places. Hidden charges, I was charged about $180 over my bill no one could really tell me what it was for beside taxes. If I had known that I would have never stayed at the Resort, that is crazy. I stayed my first and last stay there. It is nice just can't stand $180 in hidden charges.
Love the close proximity to the beach and great things for kids to do! We come every year and love sundestin. Bar and restaurant are great, and we love the service on the beach! Staff is very accommodating and friendly. Only complaint was at check in they told us the door to the balcony was broken and maintenance would be by to fix it. The door handle was completely off, and there was no way to secure the door. If my husband and I were traveling without our five year old it would have been no issue. Maintenance never showed to fix the door at all during our stay.
Our room was very nice with updated and furniture, full kitchen, comfortable king size bed and walk in shower and separate jet tub. Our unit overlooked the bay as well. You get all the amenities of Sandestin without paying the typical Sandestin price.
We only stayed one night. It was a shopping trip/beach trip. The room was much nicer than I expected. I did not realize there was a large balcony facing the bay. The room (a one bedroom suite) was comfortable, clean, and had plenty of space for two adults and two children. The kitchen was well equipped and had everything we needed. We liked the beach access at Finz, and spent the afternoon at the beach which was beautiful. There was a boardwalk with showers by Finz. There was a tram available, but we chose to drive down to the beach, and it only took a few minutes to get there,and there was plenty of parking. I would definitely stay here again, and I would recommend it, and actually I already have. There was nothing that I did not like about the hotel, I only wished we could have stayed longer but I had to be back home by Wednesday morning.
The handeling of the beach set up. My wife had her things thrown in the middle of the sand by a couple who said they where there at nine in the morning. They did not have a name tag like everyone else. When the person who worked there came down he did nothing about it and my wife had to collect her things in front of everyone while your staff looked in and the this couple talked down to her.
Aaron at the front desk was amazing. Very friendly and knowledgable.
Beautiful property! Room was very dated. Needs some repairs. Room was a long way from the beach.
The lady who checked us in was rude! Also I was bitten by bed bugs!! We have photos to prove it!
I'd go back in a heartbeat. The room had a gorgeous view of the Gulf and was very clean. The pool and hot tub are right outside with island music playing. We went at the end of the season so it wasn't crowded. 2 minute walk to the very clean well maitanted beach. It's also about a 5-19 minute drive to all the action in destin like water sports. The resorts has gorgeous golf courses, ship, restaurants...it's a gated secured community and I felt like I was driving through some rich neighborhood. Lol definitely recommend it!!! Especially in September after the summer season cuz the weather is still perfect and rooms are cheaper. Lol perfect for romantic getaways and families of all ages. We stayed at the luau tower and they didn't have room service. Only a pizza delivery service. But that's ok
Overpriced for the distance and navigation to the beach.
Loved the beds!! So comfy!! The view was nice, the pool was nice too. My husband and I plan to return next summer. That housekeeping doesn't clean the rooms daily. Kind of a pain to make your own beds and buying a broom to sweep the sand off the floors ourselves. We were supposed to be on vacation. And they wanted to charge $55.00 to send housekeeping to clean.
Everything was great. NA
The view Outdated, felt very cheap
Rooms are a bit dated
Perfect location!! Everything you need is right there or super close. We loved the Sunset Bay Cafe! Delicious food with an amazing view.
Visually pleasant with night life and shops on site. After driving thirteen hours with three children, it was disappointing to arrive and be surprised by additional fees of $92 at the check-in counter. From there we drove to our room (Bayside), unloaded the car, schlepped up to our room to find it uncleaned. Towels soaked in red juice, trash on the floor, no bedding, and the a/c off. The room phone did not work to call the front desk. I used my cell phone, and it remained on hold waiting for an agent for over 30 minutes. We didn't wait the 30 minutes, but I kept it on while re-loading the family and our luggage and returning to the front desk. They did change our room, but to pay $300/night and be moved to a room without 2 beds was disappointing. (Family of 5- original room was 2 Queens and a couch. "Upgraded" to a nicer area but given 1 Queen and a couch with 2 adults, 2 teens, and a 7 yr old.) 2nd room was clean but not adequate space for our family. Would've been better off saving money and having enough space for our family and a clean room. Not what I expect from a resort. Not even a complimentary bottle of water available.
The location was ok had a nice beach and downtown sandestin was a nice atmosphere. Have stayed at Sandestin 3 times now I liked the resort until this stay. The pool was filthy with all kinds of cups floating or sunk in pool a diaper had come apart on the side and it stayed there all day. We asked about getting someone to clean the pool and there was no one to do it (supposedly it was there day off). We stayed 3 days and the pools were dirty the whole time. No coolers were allowed at the pool so you had to buy water or whatever you wanted to drink from them. Didn't like the fact they charge a resort fee plus a cleaning fee on top of your nightly rate. You cant get a cup of water with your meal just bottled water waiter said they do to much volume to give a glass of water with your meal. Overall just thought they take advantage of whoever is staying on there property. I love the Destin area but will find a new place to stay.
Location is outstanding. ...staff was very nice.
Rooms were not very sound proof. Could easily hear activities in other rooms.
The rooms were very clean and the service was excellent. The pool area was one of the best I have stayed at.
Extremely clean, very friendly, and overall just a great place to stay.
Accommodations Cafe in Lobby Friendly Staff Nothing.
The location of the hotel was great. For the rate of the rooms, a continental breakfast should have been included.
everything was awesome. i would definately stay here again. the suite was great and homelike. the breakfast was awesome as well. i would definately recommend embassy suites to everyone.
It was nice that they have " happy hours" included. The water is very close and convenient. Overall very nice experience.
The complementary breakfast, the exquisite atrium, and proximity to beach were the best points of this hotel. The bed in the bedroom was too high. The hideabed was too hard.
Free Buffet...close to beach
The hotel was very clean and comfortable. Convenient to shopping and restaurants. Beach access was nice. Hotel staff was very friendly and helpful.
If you want a resort or luxury stay, not the place. If you want a hotel priced fairly and on the main road, this is it. Pros: renovated, fairly priced, friendly, conveniently located, full cable TV (not limited chain hotel programming). This hotel is recently renovated and looks nice. It isn't a luxury resort, so don't expect the bells and whistles of one. Check in was easy and the staff is very friendly. Room is exactly as I expected, new and comfy. I had no issues with the hotel or room. The bed is comfy enough but not the best there is, like a 4-5 star Hilton. But it is not cheap like a Motel 6. The bathroom looks nice, but the shower has a cheaper feel to it. None of these shortcomings is a deal breaker. The only bad area I experienced was hallway noise traveled into the room very easy. It sounded like my door was open and I was part of the conversation. Turing on the AC fan helped the issue but didn't solve if. Breakfast is complimentary and offers hot and continental offerings. Seating is limited, and I suggest arriving before 8am as everyone tries to eat after 8. If you want to go to the beach, don't walk. It is a little far and carrying everything will be tiring. I suggest going to Henderson State Park. Best beach in the area! And its across the highway from the hotel. The hotel is located in a good spot and easy to locate. I recommend this hotel to anyone wanting to stay in Destin for a bargain price. If you are willing to spend more, then get the hotel with the resort feel and resort price. Cons: hallway noise can be heard, small TV, not beach accessible.
Staff very helpful. Clean facilities.
I paid $110 (taxes included) for a suite that would've cost me at least $150 at a more popular chain. The room resembled an Embassy Suites with a TV in both the living area and the bedroom. I will definitely be back!! There was nothing not to like.
The hotel is centrally located amongst some great beaches and attractions. This hotel allows smoking and drinking at the pool and even accommodates a smoking spot right next to the entrance. It is not family friendly whatsoever. If you don't get breakfast by 8:00, then you might be out of luck. They ran out of almost everything on a daily basis.
Everyone was really nice and it's a great location for the pricing The gym was a little too simple
Swimming pool, soft bed there was no outside picture of the hotel on the website and I felt a little deceived about where I was going to stay. The exterior of the building reminded me of one of those sleazy hotel and there was a guy hanging out his door nude trying to speak to the children.
For the value in fall you can't beat it. It was within walking distance to restuarants and the Harbor Walk shopping. It is across the street from the Harbor. There are all kinds of way side parks to go to the beach. The beds have been updated and are super comfy. A little older facility but still nice for the vaiue. In fall it was only 60.00.
Only thing we liked was location. Dirty, dirty, dirty! We didn't like the fact that we had to wear shoes inside. Even after a shower, as soon as we walked on carpet our feet turned BLACK. The light above sink kept going out and there weren't enough outlets to turn on lamp that was in room. There were too many appliances plugged into an attached plug in outlet. We came back from beach and maintenance was airing out our room. They said we left coffee pot on and it burned the outlet, wires, microwave, fridge. When we told them we made sure twice it was turned off ( I'm OCD about these things) it was our word against theirs. They didn't bother telling us that we were being charged 236.00 until we checked out. The comforter was filthy, tub and floors filthy. Also, the wifi only worked about 10% of the time.
It was in walking distance to the boardwalk at the Destin Harbor.
price was good
Cheap Ants in the room
The only thing to like about this place is the location and that there is a Waffle House in the parking lot. When we first got to the hotel, we could tell that it was going to be dirty. The parking lot is a wreck and suffers from no upkeep. The lobby had a very musty, awkward smell to it and is very confused in terms of decor. The only thing worth looking at were the fish on the walls. Check in didn't take much time at all and the lady at the desk was friendly. When we got to our room, (214) it as well had a musty wet smell to it that was covered up by the smell of Lysol. The floor had huge stains everywhere, there was thick dust everywhere specifically on the headboards, there were small roaches in the tub, and to top it off, the maintenance man was not finished in our room (even though we were told it was ready). He had to run an extension chord to the lamp next to the door from the 1 outlet between the beds just so that lamp would work. There were no available outlets in the room... We couldn't plug in our phones next to the bed because the 1 outlet had lamps plugged into it. Wouldn't have been a problem if there was at least 1 light on the ceiling, but there wasn't. The bed was absolute hell. I woke up feeling worse than i ever have in years. The pillows were flat and had no support unless you used 3. Yes, 3. The bathroom towels were really small and very rough... The next day, the safe in the room (that we were NOT using) randomly started beeping over and over. We hadn't touched it or even looked at it untill this started happening. Finally we had enough and called the front desk. They sent someone up 20 minutes later and fixed the problem. No apology was given... Needless to say, we will never stay at this hotel again.
location, convenient to good restaurants and nightlife. WiFi connection hotel needs to improve on landscaping and upgrade the rooms