Gran Hotel Ciudad de Mexico

We will always stay in this hotel when in Mexico City! We loved it! For my daughter and I, it was our first trip to Mexico. We live in in the United States but have lived overseas and traveled extensively. We did not realize that closeby, to the south, is a country that is endlessly fascinating in its history and variety of cultures. The Gran Hotel was a great place to make our acquaintance with Mexico. We do not speak Spanish. This meant the concierge staff were so important for us. At this hotel, they were wonderful, especially Jessica and Jose Luis. They arranged drivers who spoke english (Uber drivers rarely spoke english) and gave great advice about restaurants. We also loved the doormen, especially Victor Hugo (yes this is really his name!). The hotel is beautiful and in a great location right in the center of the historic district. The restaurant and bar are on the upper floors, looking out over a square lined with beautiful historic buildings like the cathedral and palace. Our room was spacious and clean as a whistle! Highly recommended!

We liked everything.

Great view , great staff, very clean.

Greatly enjoyed the location, view from our room and the room itself.Also, we greatly appreciated the help we got from staff like Cynthia, Enrique and victor. Additional support we received from the concierge when we had an emergency.

Breakfast staff were neither helpful or friendly. They were only fast snatching plates away before we finished, Quite a contrast from the rest of the staff.

All of the staff were so welcoming and helpful! They greet you with a glass of champagne and sweets at check in. It always felt like coming home when we returned for the night.

I really can't think of anything I didn't like!