Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.2 "92% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." 9.7 "97% said theconcierge service was amazing ." 9.2 "Housekeeping was great , according to 92%." 7.5 "Management was excellent , said 75%." -
8.6 "Amenities are good."8.6 "86% thought the
building was wonderful ." 9.4 "94% thought thearchitecture was beautiful ." 9.5 "95%enjoyed the lobby entrance ." 8.8 "88%loved the terrace ." -
8.4 "Rooms are great."9.6 "96% thought the
view was good ." 9.1 "91% thoughtrooms were spacious ." 8.7 "87% said thebeds were comfortable ." 7.6 "76% werehappy with the bathroom ." 10.0 "100% liked thebig bathroom ." -
8.3 "Comfort level is high."9.1 "91% thought
rooms were spacious ." 8.7 "87% said thebeds were comfortable ." 10.0 "100% liked thebig bathroom ." -
6.3 "Breakfast is mediocre."5.3 "
Breakfast prices were ok , according to 53%."
Overall Rating
-
9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
9.5 "World class service."9.9 "99% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." 9.8 "98% said theconcierge service was amazing ." -
8.6 "Amenities are good."8.6 "86% thought the
building was wonderful ." 9.3 "93% thought thearchitecture was beautiful ." 9.6 "96%enjoyed the lobby entrance ." 8.9 "89%loved the terrace ." 7.1 "71% said theelevator was good ." -
8.4 "Comfort level is high."9.0 "90% thought
rooms were spacious ." 8.9 "89% said thebeds were comfortable ." -
8.4 "Vibe was good."9.5 "95% said it was a
stylish hotel ." 8.9 "89%enjoyed the friendly atmosphere ." 9.6 "96%enjoyed the lobby entrance ." -
6.2 "Breakfast is mediocre."
Overall Rating
-
9.6 "Terrific location."
-
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." -
8.4 "Rooms are great."8.8 "88% thought
rooms were spacious ." 9.7 "97% thought theview was good ." 7.0 "70% saidrooms were clean ." 7.5 "75% werehappy with the bathroom ." -
8.4 "Amenities are good."8.3 "83% thought the
building was wonderful ." 9.5 "95% thought thearchitecture was beautiful ." -
8.4 "Comfort level is high."8.8 "88% thought
rooms were spacious ." -
6.4 "Breakfast is mediocre."
Overall Rating
-
9.5 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.5 "Terrific location."
-
8.7 "Rooms are great."
-
8.5 "Amenities are good."8.3 "83% thought the
building was wonderful ." -
8.1 "Vibe was good."
Overall Rating
-
9.6 "Terrific location."
-
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." -
8.5 "Amenities are good."8.4 "84% thought the
building was wonderful ." -
8.1 "Comfort level is high."
-
8.0 "Rooms are great."
-
6.0 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
-
8.8review from
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
-
5.3review from
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
-
8.0review from
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
-
5.7review from
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
-
8.0review from
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
-
4.0review from
The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
-
10.0review from
From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!
-
8.8review from
Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.
-
8.0review from
The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant. The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.
-
8.0review from
Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.
-
5.3review from
the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.
-
5.7review from
The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful. The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.
-
4.0review from
The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.
