Hilton Miami Airport Blue Lagoon

Reviews

Pros

"Great proximity to Cruise Port." (in 7 reviews)

"Very clean, great staff." (in 57 reviews)

"Nice pool outdoor area." (in 73 reviews)

Cons

"And she lacked customer service" (in 16 reviews)

"bottle of water $3.00" (in 10 reviews)

Show reviews that mention

+

Okay

Nov 2018

6.0

Good airport hotel for quick stopover

Good location to airport & good shuttle service Beds very comfortable

We are Hilton gold members although I booked through Kayak as I was booking airline as well. At check in we asked for our member # to be added to our reservation. When my husband went for b’fast the next morning, the hostess said he was not a gold member-really? Made him wait & the others in line until she could sorted it out. She wasn’t the most courteous about it either. We went to the lobby bar to have a drink when we returned to the hotel that evening, there seemed to be 3 employees working, chatting & acknowledging co-workers but after sitting there staring at them for 15mins, we decided they didn’t want our business so we left. This is not the service we are used to at Hilton & we wouldn’t stay there again. There was also some construction going on in the lobby restaurant so it was not as clean as it could have been.
Mediocre

Mar 2018

2.5

Dirty and not worth the $$

The location to the airport and port of Miami

This hotel was dirty and needs new house keeping staff. My bed had a shard of glass in it. A manager was unable to speak to me about it. They wanted to send house keeping up but I had to leave to get on a cruise. The water bottles we're half drank and candy left all on the mini bar area. The first room they tried to place us in had been smoked in with ashes still in the bathroom and balcony. Our room was also not available until after check in time.
Excellent

Mar 2018

10.0

A little mold on bathroom ceiling. Bathroom needs more effective ventilation system
Good

Jun 2017

7.7

When stranded.....

It was easy to book through kayak search engine. Check in was super fast.

We had 2 double beds, husband and wife slept in different beds.....
Good

May 2017

6.5

Overpriced

Cons: -"Nickel & Dime" you on several costs such as: *water bottle in room *using fridge in room for own belongings *parking ($18/night USD) *morning coffee ($3-5) -No complimentary breakfast (hot buffet $24) -No surrounding restaurants within walking distance -Multiple younger adult events (ie. proms, graduations) that was a little inconvenient. -Expensive bar/restaurants -Room was not as cleaned as previous Hilton's I have stayed at before (ie. dusty, old soap crusted on shower soap holder) -Strict with early check-in fee ($35). Arrived at 2pm, wouldn't waive fee for checking in at 3pm Pros: -Short trip to airport -Free shuttle -Wifi -Spacious room -Nice pool/gym facilities -Very friendly and helpful staff -In general, facility was clean and aesthetically appealing (excluding aforementioned example above). Recommending only 2 stars based on high cost with many other competitors in surrounding area. I would advise researching other hotels prior to committing to this specific Hilton. Disclaimer: if you are a Hilton's Reward Member, this does not affect you.
Excellent

Dec 2016

9.4

Will stay there again

Very quite and safe location. Clean room, friendly staff and very convenient restaurant/bar. Very nice not to have to drive to eat dinner

$17.00 parking fee No washcloths Very small and half empty shampoo & conditioner bottles
Excellent

Jun 2016

8.5

Not what I expected

Roomy. Clean

The hotel nickel and dimes you for everything. No complimentary breakfast. No complimentary fridge. View was of a roof. Horrible view
Good

May 2015

8.0

We loved the blackout shades on the windows which allowed us to sleep in from the late night flight.
Excellent

Mar 2015

10.0

My stay

Not long enough stay
Good

Dec 2014

8.0

Good

Clean comfortable beds, Great views, nice bathroom

Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.
Excellent

Dec 2014

8.5

The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.
Excellent

Sep 2014

10.0

The front dresk service was great!

The phone lines sounds awful !

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