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Nothing at all

I had to pay for the baggage, it was small and before I pay for it they made me throw my stuff like lotion and shampoo, why? They don't give u water or nothing and personnel are not nice

The crew were very polite.

I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight.

On time, easy boarding, good seat mates

The crew was super nice and professional. The flight was really smooth.

I can't say anything bad. It was a great experience.

Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you.

Good tv shows, friendly attendants

The service from the airline.

The space between seats is so uncomfortable.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Nothing

Who charges for carry on bags? And why are the seat so small. I'll never fly with them again

i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused

The DELAY

The check in crew were rude

Fast

N/a

The other flight attendant, blonde, tall skinny with glasses very comforting.

One of the flight attendants, wasn't as accommodating as expected. She wasn't rude. Just not what I expected out of a flight attendant.

The boarding system was exceptional.

They did not serve any food on board .

Easy boarding process, great attitude of staff, nice atmosphere

The passengers

A/c was broken

On time. Smooth flight.

A bit of wait I'm the taxi area in Miami. Not AAs fault double.

Service was excellent

It was hot before take off and after landing. Plane needed more adequate AC

Airline gave up our seats because we were not at boarding fifteen minutes before take off. We got there ten minutes before departure time. I paid for those tickets for that flight, so the seats should not have been given to anyone else. It's not like they were out any money. The tickets were already paid for and seats assigned to us. Was held up because of inadequate staffing of security screening.

All is good

No food only snacks

Early arrival

VHS antiquated system

Had to check my bag

On time

Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.