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I had to pay for the baggage, it was small and before I pay for it they made me throw my stuff like lotion and shampoo, why? They don't give u water or nothing and personnel are not nice

The crew were very polite.

I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight.

Everything was perfect.

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The fact that there was no Air condition on the plane and none or the american airlines staff or crew realise this till the flight was well on its way, that cause a lil stir on the flight with the heat as well the air hostess wasnt mindfull and helpfull enuff to give more beverages or ice to try and help the situation .... one cabin attendant eventually came with some damped wipes on a tray ,but was handing it out with his bare hands that was very distasteful and unsanitary

The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot

The check in on my phone was very convenient and saved me time

The service from the airline.

The space between seats is so uncomfortable.

Service was excellent

It was hot before take off and after landing. Plane needed more adequate AC

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Who charges for carry on bags? And why are the seat so small. I'll never fly with them again

i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused

The boarding system was exceptional.

They did not serve any food on board .

Easy boarding process, great attitude of staff, nice atmosphere

Delays

We flew on an American Airlines plane which appeared to be very new. As such, the touch screen TV was very easy to use, the restroom was very clean, and the storage compartment was efficient.

This new plane of American Airlines had extended legroom. However, they have narrowed the seats, made the armrests unretractable, and you can not recline your seat. So, although the legroom is enhanced, you are "locked into" a rather straight up sitting oosition with no ability to rotate a bit side to side. I can't imagine how a slightly overweight person could negotiate this. For a 2.5 hr flight, I was very uncomfortable within 15 minutes

We arrived at 3pm for our 545pm flight. Once we arrived at the gate, we were notified the aircraft would be coming in late (10-15) due to tech issues. The AA staff was aware the plane had mech issues and decided to board us anyways. After 45 mins of sitting and waiting around in our seats, the pilot preceded to ask us to deplane the aircraft. AA gave us a lousy food voucher and booked us on the next available flight to Miami which wasn't until 1145pm! AA crew/staff handled the situation in a disappointing manner. The AA crew at the gate spoke in a condescending manner as if were young kids! I was appalled by that! I will not be flying AA anytime soon!

Flight was fine

Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous.

Nothing about this flight did I like.

Two planes cleared for boarding by the engineering were found to have mechanical problems after boarding. Engineering department didn't even know that a clearing code had to be recorded after repair work, this caused repair work to be done again only to get the code. Flight was 3 and half late causing me to miss my sister's funeral.

I loved the safety movie that United created. It's awesome! I also enjoyed their holiday presentation, also safety related.

The price

Being charged for everything but the use of the restroom and it's rather uncomfortable seats after 15 minutes

Crew was nice

I was only on a 1.5 hour flight and I've never been more uncomfortable. The seats are basically a HARD plastic covered with a faux leather upholstery. NO cushioning whatsoever! I'm young and my back & butt was sore after 20 minutes! Seats do not recline either. Only caveat to the experience was the crew... the are very kind. Then again, they don't have all the work they would have on other airlines, like pushing a drink cart and serving every one drinks. You can pay for a snack or drink, but I did not see any purchases for at least 10 rows. I will never fly this airline again unless the flight is under half an hour. Cheap quality... you get what you pay for!

The crew very friendly.

The sets not comfortable!

the boarding was on time as well as the fly time. the attention was also excellent and fly price was good too.

Airline gave up our seats because we were not at boarding fifteen minutes before take off. We got there ten minutes before departure time. I paid for those tickets for that flight, so the seats should not have been given to anyone else. It's not like they were out any money. The tickets were already paid for and seats assigned to us. Was held up because of inadequate staffing of security screening.

All is good

No food only snacks

Please see above.

No problems. very pleasant flight with good crew. I enjoy SC but wish they flew to more places.

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