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Cons: There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service.

Pros: I got what I paid for & that's all I expected .....

Pros: The flight was on time and everything was smooth.

Cons: The flight attendants were not friendly at all.

Pros: The seats were nice. Price of the ticket good..but (see below)

Cons: But by the time i paid all the up chargers and fees. I should have just went with another carrier.

Cons: no individual tv’s. The best was the food, noquis were excellent

Pros: The crew was amazing. The seats were very uncomfortable. I've flown Lufthansa many times and there is a big difference.

Cons: Seats.

Pros: Crew was wonderful.

Cons: Not much leg room.

Cons: going through customs at the airport until barcelona takes in inordinate amount of time.

Pros: Nothing

Cons: Who charges for carry on bags? And why are the seat so small. I'll never fly with them again

Pros: The crew were very friendly and helpful.

Cons: Not much, we had a great first family flight!

Pros: Seats are short on seat padding. I was told that it would recline. . The.crew was great.

Cons: Add a buck to the bill and give me coke. Don"t need a snack.

Pros: I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service.

Cons: I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive.

Cons: I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok.

Cons: The girls were sweet as usual!

Pros: Crew very good

Cons: Breakfast sandwich was close to tasteless; all bread, very very little filling.

Pros: Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections.

Pros: The entertainment and crew in flight(not the ticket crew)

Cons: First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason...

Cons: Yo actually take off on time

Pros: Service was American average. Not necessarily a good thing, but it could have been worse.

Cons: Seats with more leg room required for people over 6' tall.

Pros: All was good

Cons: Nothing to complain about.

Cons: Slow WiFi

Pros: Good crew. Ample legroom.

Cons: Plane was delayed by more than an hour.

Pros: Quick flight

Cons: I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment

Pros: This was a Delta codeshare on KLM metal. We left on time and arrived early. The crew was very professional. The bathrooms were very clean.

Cons: The seat in Economy Comfort was awful. Not enough padding and no place to put my feet because of a very large entertainment control box on the floor.

Cons: Flight was delayed, flight was overbooked, and WiFi wasn't working on the plane, so no entertainment at all, as the plane had no screens and we were supposed to use our own devices.

Cons: Have coach passengers prepay for meals

Pros: The crew was awesome

Pros: The AA counter agent was very helpful in changing my flight?

Pros: Crew was nice

Cons: I was only on a 1.5 hour flight and I've never been more uncomfortable. The seats are basically a HARD plastic covered with a faux leather upholstery. NO cushioning whatsoever! I'm young and my back & butt was sore after 20 minutes! Seats do not recline either. Only caveat to the experience was the crew... the are very kind. Then again, they don't have all the work they would have on other airlines, like pushing a drink cart and serving every one drinks. You can pay for a snack or drink, but I did not see any purchases for at least 10 rows. I will never fly this airline again unless the flight is under half an hour. Cheap quality... you get what you pay for!

Pros: Easy boarding process, great attitude of staff, nice atmosphere

Pros: I didn't like anything.

Cons: The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything.

Pros: Price

Cons: Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!

Cons: The seats were uncomfortable.

Pros: We got there.

Cons: Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service.

Pros: The staff gave out free snacks and were friendly

Cons: Too loud and the delay was an inconvenience

Pros: It was delayed 3 hours

Pros: Good crew. Ample legroom.

Cons: Plane was delayed by more than an hour.

Pros: Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!

Pros: The flight wasn’t overbooked so there was plenty of room. So important on such a long flight.

Pros: The crew was extremely rude. They did not come to collect trash and so all passengers were left holding their coffee/ tea: beverages during bumpy landing.

Cons: Attendants were rude. I didnt understand why. Also, I purchased a window seat but there was no window in my row. I spent the majority of the flight feeling ill.

Pros: Arrived early with great service which is most important when flying.

Cons: Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne.

Cons: The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines .

Pros: I got an upgrade which was nice. The crew was friendly

Cons: Ran out of popcorn but really nothing

Pros: Good food. Friendly crew. On time, etc.

Cons: Recycling/reduce waste. Gluten-free choices.

Pros: Very fast and efficient

Cons: Nothing

Pros: Nothing.was a terrible flight

Cons: Everything , delays , poor food , was horrible

Pros: Seats were better than usual. On time.

Cons: Jammed full, not enough overhead bin storage. Too many people allowed to bring on WAY too much as carry-on. Badly managed. Wasn't Lufthansa, was a code share on a United flight. Wish it was Lufthansa, which is what the ticket originally was supposed to be. Bait and switch!

Pros: Flight crew was friendly

Cons: Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane

Pros: The seats were nice. Price of the ticket good..but (see below)

Cons: But by the time i paid all the up chargers and fees. I should have just went with another carrier.

Pros: More room would be nice .

Cons: Denver security was insane. I get it that its bigger than Cleveland but I thought we we in line at Cedar Point waiting for a rollercoaster ride.

Pros: The crew was awesome dealing with the 2 1/2 hours of delays and gate change .

Cons: Frontier has problems with all of their flights I think , not just the one I was on . I fly them only when I have too , meaning no one else fly's that route or is just way too expensive . Sometimes they tell you they are delayed , other times you find out at the gate , then sit and wait .

Cons: Soft drinks are not free,

Cons: Delays

Pros: Great first class cabin crew.

Pros: No entertainment system working

Cons: Free WiFi since entertainment was off

Cons: going through customs at the airport until barcelona takes in inordinate amount of time.

Pros: Seat was uncomfortable and hard as a rock, confined and tight.

Cons: a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo

Pros: Crew was nice

Cons: It would have been better if the flight wasn’t 3 hours late.

Pros: This was a Delta codeshare on KLM metal. We left on time and arrived early. The crew was very professional. The bathrooms were very clean.

Cons: The seat in Economy Comfort was awful. Not enough padding and no place to put my feet because of a very large entertainment control box on the floor.

Pros: The crew was polite and attentive the entertainment was good. Every thing else was pretty disappointing. The bathrooms onboard were pretty Dirty. The flight was delayed and no overhead baggage space. For such a long and delayed flight they gave me one pack of cheez it. Terrible value for money :(

Cons: More snacks considering the delay. Maybe even a some sort of credit for my time wasted.