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On time, easy boarding, good seat mates

The crew was super nice and professional. The flight was really smooth.

I can't say anything bad. It was a great experience.

The flight was smooth

The seats felt stiff

Horrible!!!! My flight got delayed 8 times and arrived 3 hours late after having us board the plane with no pilot essentially holding us hostage so we couldn't make alternative plans! Arrived 3am instead of 11pm

Jean T was very accommodating... Flight was delayed but he did what ever he needed to to keep all of of us with a smile on our faces. I'm used to having everyone saying thank you, go ahead. He mentioned everyone's name one by one and tried to make eack person smile, either with a joke or depended on the person it was. Customer service = 100000

Jean T

So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through.

The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful.

boarding was fast and efficient

They even charge for soft drinks. Seats do not recline

the same as above

The pilot got us there safely. Good deal of turbulence.

Stewardesses were rude to many. Chit chatted with each other whole way, ignored passengers. "Too turbulent" to serve us a beverage, which was okay. Except first class got full service. Wrong.

Nothing

Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email.

The DELAY

The check in crew were rude

The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby.

I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately.

Fast

N/a

The other flight attendant, blonde, tall skinny with glasses very comforting.

One of the flight attendants, wasn't as accommodating as expected. She wasn't rude. Just not what I expected out of a flight attendant.

The passengers

A/c was broken

On time. Smooth flight.

A bit of wait I'm the taxi area in Miami. Not AAs fault double.

It left on time and arrived earlt

I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats

Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!

They just boarded all groups at the same time. It was chaos and caused a mess with where people were putting their bags. Also, I paid extra to board early, so this was even more frustrating. I don't like that everything is for sale. Water, carry ons, come on! You end up being more expensive than flying another airline.

Fast boarding, on time.

My flight was a redeye, and there was no sleep to be had. The seat are super uncomfortable. The crew made unnecessary noise slamming cupboards shut; and, turned on all the lights when they were handing out food. At least one of the other attendants turned off the seating lights after a minute or 2. Furthermore, they charge you for seats and extra bags. Could have gone with a better airline for comparable price.