I feel robe by KAYAK, me emails from Kayak, and CONFIRMATION of my rental was a CHEVY TAHOE.... when I arrive to pick my Tahoe BUDGET said that this WAS NOT THE RESERVATION o THE CLASS of CAR that my KAYAK reservation said. I did show them your email, THEY DIDNT care!! I am asking for a FULL REFUND, and also would like to hear from a SUPERVISOR since I took your marketing email that SPECIFICLLY said that I will get a CHEVY TAHOE and BUDGET o KAYAY DINDT comply with what the ask for.... I this is of great matter to me, since I am a 6F 4" heavy man, so a TAHOE does get me interested, when yo send a publicity!! I expect to hear from a Superior, and have a REFUND, the rented me a Ford Explorer, wich had to change since it look old, and was dirty, rented a KIA Telluride wich it is not close the same thing as a Chevy Tahoe. Car rental with Budget May 14, 12:00 PM Pick up time May 14, 12:00 PM Pick up location Budget Car Rental, 3900 Northwest 25th Street Ste 403, Miami, FL 33142, USA Confirmation number 23316298US5 You’ve secured your car for Miami. May 14 - May 20 Let’s cruise, your trip is good to go. We saved your rental car info to our Trips tab to help you stay organized while you plan. Here are the details - you’re one step closer to your destination. Check out Trips Miami Car icon Rental Your car rental details Confirmation number: 23316298US5 Pick-up location Budget 3900 Nw 25th Street, Suite 403 Miami, FL 33142 Vehicle type: Full-size SUV Chevrolet Tahoe Vehicle type: Full-size SUV Pick up Wednesday, May 14, 2025 12:00 pm Drop off Tuesday, May 20, 2025 12:00 pm I will gladly email you all of my email INDICATING that my Chavy Tahoe is ready!!! and BOOKED...!!!
The gal at the counter in Miami was very nice and helpful. Unfortunately I don't remember her name. Only that she was from Jamaica.
Pickup counter was understaffed and slow for the volume of customers needing assistance. A few parties in front of me needed attention from multiple employees to resolve their issues, further slowing down the process for everyone. No efficiency or priority for customers who had pre-checked in - everyone had to wait the same.
Budget stuck it to everyone with the snow storm, initially tried to over charge us, dropped it off and no one was there to drop of the keys or tell us where to park it.
My experience with Budget was great. Not a long wait at counter. Very helpful staff as well.
A total nightmare it started with the very rude woman at the counter at budget Ft. Lauderdale airport. Then my grandson got in and sat on gym that was in a rear seat so van was not cleaned out. Wiper blades wore out would not clean window off at all. Kept getting a message that oil level was low the fan switch for the heater only worked on high and had to keep messing with it to keep it running. Then when we dropped Van off we were a little late 30 minutes but it was because of snow storm and they said don’t worry about it but then charged me for an extra hour anyway. Then charged for fuel but it was on full and had just stopped and filled it up 5 miles from airport. I would definitely never use budget ever again
