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Very friendly personnel. Nice location. Good food The room smelled quite strongly to cleaning products. But when I told the receptionist about it, they reacted very good and told me they will investigate it and take action.
Nothing! the hotel is a total has been and personnel and accomodations are the worst I've ever seen in a so called "Grand Hotel" Everyting dates to the late fifties at best. I reserved a suite / apparement with double bed, their best room..., they gave me two single beds and no possibility to arrange anything else. I planned a wellness weekend, I left the hotel at 7.15am disgusted and 200€ poorer to head home. The remains of room service from the yesterday's late afternoon "service" was still stacked in the corridor smelling and looking badly... Great management!!! A total rip off!!!
The hotel has a lot of Charm The hotel management
Very friendly staff and great food (breakfast and meals) As a business traveller I like to have wifi but some evenings I was unable to connect to it.
Yes, especially when had a room quite early in the morning (just arrived from USA, 6 am at Frankfurt Airport) and had a good chance to have few hour sleep before visiting in Cologne. Nothing to complain.
very good !!
Friendly staff, good food. Did unfortunately not get the possibility to test the swimming pool and spa facilities due to massive traffic jam...
I spent just a night. The room was very comfortable and quiet
Friendly staff Far from a 4 star level - rather a low 3 star. The hotel needs urgently an interior refreshment. Breakfast was really basic.
I felt welcomed from the very beginning, the lady at the desk was gentle and professional. The room was ample and confortable, a bathtuub was available which I always like. Nice TV set. Very good breakfast I am really struggling to find something negative from this place, yes probably the restaurant was a bit expensive and I decided not to use it
Pool on top floor. Nope.
I particularly liked the friendliness and helpfulness of the staff and their spoken English was excellent. I felt the room was a little dated in the furnishings but the main thing was it was clean.
Overall a good hotel Fai8led to accept vat Registration therefore lost 19%
staff was kind excelent do not remember anything
the deep bath tub offered a chance at a relaxing soak !! .. staff was very helpful and friendly.
Good access from the highway. Enough parkin space. Some restriction with wifi connection (only available ground floor, and 6th floor). My room (5th floor) has very weak connection. Better to confimr if your room has a good connection before your coming, if you are a business traveller.
I had a very comfortable room in pleasant surroundings. The staff is very friendly, and the hotel is within walking distance of most city activities. The breakfast buffet was excellent.
The quilt was not big enough for the bed when occupied by two.
Quick and good service from the staff. They anticipated our wishes and had placed a cot without asking, which was exactly what we needed! No airconditioning, wich made the room very hot, as the windows couldn't be completely opened.
The rooms were clean and comfortable and the staff were polite, helpful and spoke excellent English. I found it difficult to locate the guest car parking area.
Very pretty room and WLAN available.
I do not understand that this hotel has 4 stars, I sleep a lot in Germany and it is always good, this was a big deception,price was much to expensive for this hotel.
The room was clean, spacious and comfortable and appeared to have been recently refurbished. My room was located on the third floor and that was hard work lugging my suitcase up all those stairs!! Would have been nice to have had a little help or even the offer!!!
A wonderful stay. Hotel, staff, restaurant, breakfast, all very good!
Excellent room, excellent staff, excellent kitchen. Quiet place. I liked it.
quiet no lift
Lovely hotel, with very friendly and efficient staff. We had a dicious meal in the evening and breakfast was great. I'm looking forward to staying again.
The hotel was very clean and comfortable. The breakfast was good even though there was a little bit of a language problem with us and the lady serving at breakfast
The food was excellent though a bit expensive; the room was comfortable and very clean and the staff was very nice and helpful.
The hotel room is comfortable and clean. The environment is nice and quiet. It is sweet to have some fruits placed on the table, The hotel is renovating, I think it will look more beautiful after it renovation. It seems that only us who stay in the hotel as we meet people only on the other day when we check out.
Excellent restaurant, friendly staff, clean, sensible price. Location: it is quite far from the city centre, transporation with bus not so often, especially at evening and night. Noise: next to football ground with a lot of kids yelling.
Clean, spacious, pleasant staff, well organized and helpful. Breakfast could be with a little bit more choice.
Friendly staff. Clean room. Excellent meals
very good service; tasty breakfast
good value for money, the rooms are newly refurbished, clean and well maintained, free internet connection
Very friendly welcome and excellent service from staff. Very good menu with local specialities, well cooked and presented at reasonable prices. Immaculately presented hotel and I enjoyed my stay better than at a major "chain hotel".
I made a mistake with the booking, booking I though two people for two days Wed/Thu and later again 2 people for a further 2 days but only booked the mon leaving us both in germany with nowhere on the tue they were pretty full but managed to accomodate us for the whole week in the same rooms. Plus one night needed internet access for a couple of hours for business and no access in my room they managed to get me access to a room that did for a couple of hours.
The hotel staff is very friendly, the hotel is very quiet and the rooms are very nice. What is especially nice is the breakfast at the hotel. At least when we stayed instead of a buffet at one side of the room, they had laid out a nice table with everything. Really a nice touch. If we are in the area again, we would definitely want to come back.
The hotel was very clean and comfortable. The service was excellent the people were friendly, and the food was wonderful. We had a very good time at this hotel.
The staff was very kind and helpfull