Heri Heights Hotel Apartments, SureStay Collection by BW
Photos of Heri Heights Hotel Apartments, SureStay Collection by BW
Overview
Amenities at Heri Heights Hotel Apartments, SureStay Collection by BW
- Outdoor pool
- Kitchen
- Kitchenette
- Terrace/Patio
- Balcony
- Laundry facilities
- Washing machine
- Linens
- Towels
- Flat-screen TV
Kitchen
- Wine glasses
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Blender
- Oven
- Microwave
- Stovetop
- Tea/coffee maker
- Kettle
- Toaster
- Refrigerator
- Dining area
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
Dining
- Grocery deliveries
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Dining table
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
Accessibility and suitability
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Elevator
General
- Family rooms
- Garden view
- Storage available
- Seating area
- Sofa
- Telephone
Outdoor
- Outdoor furniture
- Garden
- Terrace/Patio
- Grill
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Washing machine
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- TV
Family friendly
- Cribs available
- Kids meals
- Kids' outdoor play equipment
- Playground
Health and safety
- Daily housekeeping
- Safe
- Cleaning products
Bedroom
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool bar
Things to do
- Casino
Fitness
- Fitness center
Reviews of Heri Heights Hotel Apartments, SureStay Collection by BW
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique offerings of Heri Heights Serviced Apartments?
Heri Heights Serviced Apartments offers a serene and secure location in the heart of the city, with spacious rooms, a beautiful garden next to the Arboretum, a sparkling outdoor pool, and a restaurant with good food. The staff is extremely professional and helpful, making it a home away from home.
What practical information should I know about the hotel's location and amenities?
The hotel is within walking distance to the Nairobi Arboretum, surrounded by trees, and offers a pool and playground for children. However, some guests have mentioned that the rooms need to be updated and the kitchen lacks cooking supplies. Additionally, the hotel is situated in beautiful tropical surroundings, but some rooms may have peeling walls.
What can I expect from the hotel's customer service and cleanliness?
Guests can expect very friendly and helpful staff, with housekeeping regularly cleaning the apartments. However, some guests have mentioned that the apartment allocated to them wasn't clean, and there were instances of slow service and unclean facilities.
When is the best time to visit Heri Heights Serviced Apartments?
The high season at Heri Heights Serviced Apartments is in February, while the low season is in April. Visitors can enjoy the beautiful grounds, good food, and friendly staff, but should be aware that the hotel may be past its prime due to lack of proper maintenance.
What practical information should I know about the hotel's amenities and services?
The hotel offers a variety of amenities and services, including a fitness center, laundry facilities, a business center, room service, and a restaurant with special diet menus available. However, some guests have mentioned that the kitchen seriously lacks cooking supplies, and the apartment could be better maintained.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the garden or pool comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in April, which is the low season, as mentioned by the hotel's policies.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as Nairobi National Museum, Arboretum, and Kenya National Theatre, all within a short distance.
Request Room Maintenance
Some guests noted that the rooms need a bit of revamping. If you encounter any issues with the room, don't hesitate to request maintenance or a room change.
Check for Kitchen Amenities
If you plan to use the kitchen, ensure that it is well-equipped, as some guests found the kitchen lacking in cooking supplies.
Inquire About Room Cleaning
A few guests experienced issues with room cleaning and Wi-Fi. It's advisable to inquire about the frequency of room cleaning and the Wi-Fi signal upon check-in.
Enjoy the Serene Location
Guests appreciated the serene and secure location of the hotel, especially being tucked away from the city's hustle and bustle.
Take Advantage of the On-site Facilities
The hotel offers a fitness center, outdoor pool, and a playground for children, providing ample opportunities for relaxation and recreation during your stay.
Consider Room Selection for Privacy
Some guests mentioned issues with privacy due to the lack of blinds in the kitchen window. Consider this when selecting your room to ensure privacy.
Communicate Any Concerns
If you encounter any issues during your stay, don't hesitate to communicate with the staff. Many guests praised the friendly and helpful nature of the hotel staff.
Location
What's nearby
- Nairobi National Museum0.5 mi
- Regency Palms Casino0.8 mi
- Central Park0.9 mi
- National Museums of Kenya-Nairobi Gallery1 mi
- Teleposta Towers1 mi
- RKL Casino1.1 mi
- City Hall1.2 mi
- Kenyatta Mausoleum1.2 mi
- Nairobi NV Park1.3 mi
- Kenyatta International Conference Centre1.3 mi
- The Nairobi Hospital1.3 mi
- Nairobi Railway Station1.7 mi
Policies
Check-in/Check-out | Check in anytime after 12:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heri Heights Hotel Apartments, SureStay Collection by BW
Low season | March |
|---|---|
High season | February |
Average price (weeknight) | $49 |
When to book a room at Heri Heights Hotel Apartments, SureStay Collection by BW
KAYAK's top tips for your stay at Heri Heights Hotel Apartments, SureStay Collection by BW
FAQs when booking at Heri Heights Hotel Apartments, SureStay Collection by BW
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Value for money | 8.5 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Nairobi Wilson |
Distance to airport | 3.2 mi |