Kenya Airways has waived its change and cancellation fees on flights to Nairobi Jomo Kenyatta Intl. Confirm policy on booking site.
Based on KAYAK searches from the last 72 hours, if you fly from Chicago, you should have a good chance of getting the best deal to Nairobi Jomo Kenyatta Intl Airport as it was the cheapest place to fly from. Prices were found for as low as $296 one-way and $569 for a round-trip flight. Also in the last 72 hours, the most popular connection to Nairobi Jomo Kenyatta Intl Airport was from New York and the lowest price for a round-trip flight was $569.
You’ll need to travel 8 miles to reach the Nairobi city center from Nairobi Jomo Kenyatta Intl Airport.
Nairobi is served by Nairobi Jomo Kenyatta Intl Airport, also commonly referred to as Jomo Kenyatta or Jomo Kenyatta Intl. The airport code is NBO.
While Jomo Kenyatta International Airport is not the largest airport around, hungry passengers will still find a decent variety of dining options here. For full restaurant meals, check out Giraffe Manor, Grand Regency, or Quest Resort and Restaurant. If a quick bite is more what you had in mind, Karibu Cafe, Java Coffee House, and Safari Coffee Shop are all great options.
City buses, taxis, rental cars, shuttles, and limos are all transport options available for travelers at Jomo Kenyatta International Airport. If you want a peek into the local rhythm, then the city bus is certainly a good option, especially since there are routes straight from the airport to the heart of the city. However, for most travelers, taxis and shuttles are the most convenient ways to get from the airport to their destinations downtown.
Nairobi is one of the major metropolises of Africa and, as such, it has a thriving hospitality industry. Fortunately for travelers, this means that plenty of hotels offer free airport pickup and drop-off. Some of the hotels offering such services include Golden Tulip Westlands Nairobi, Sankara Nairobi, and Villa Rosa Kempinski Nairobi.
For most travelers, the easiest way to get from Jomo Kenyatta International Airport to Wilson Airport is to just simply get a taxi directly outside the airport. However, for larger groups with lots of luggage, hiring a private shuttle service is also a reasonable option.
Most visitors from United States need to provide a negative COVID-19 test result and/or quarantine to enter Nairobi. Most travelers can enter Kenya, but there are restrictions. Temperature screening is required for all travelers on arrival in Kenya.
Read more about travel restrictions for Nairobi
Visitors from United States are not required to quarantine after entering Nairobi.
Visitors from United States must present a negative RT-PCR (NAAT) test taken 96 hours before departing to Nairobi.
Current regulations for vaccinated travelers to Nairobi: most visitors from United States may enter Nairobi but may still need to provide proof of negative COVID test.
Health Declaration Form
Travelers, including those in transit, are required to complete the traveler's Health Surveillance Form online before departure.
Masks: Required in public spaces.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Nairobi is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Nairobi with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Nairobi up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Read more about Qatar Airways
Cons: If the police and security in the airport respect the people more!
Cons: The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane.
Pros: Crew was wonderful. Comfortable seat with nice meal. Overall loved it
Pros: Having social distance space to take a nap
Cons: I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down.
Pros: The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful.
Cons: Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones.
Pros: Staff were accommodating and considerate, great flight!
Pros: The crew was great.
Cons: Food wasn't that great.
Pros: Everything.. will do it again!
Cons: Everything was perfect
Pros: The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly.
Cons: Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer.
Pros: Empty plane.
Cons: Service very reactive, particularly with so few passengers.
Pros: I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me
Cons: I wish you can do something for me Because the tickets is really expensive
Pros: Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!
Pros: The crew was amazing and delightful.
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.
Pros: The attendants were great.
Cons: The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped.
Pros: Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies.
Cons: Please include Nigerian and Ghana movies
Cons: Slow boarding while passengers stand in the queue, late take off
Cons: Refund my ticket
Pros: This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi
Pros: seat was great
Cons: flight attendant should be nicer
Pros: The crew was very friendly and helpful throughout the flight
Cons: The boarding process in Chicago wasn’t great. Zones were not used
Pros: Delighteful experience
Cons: Better guidance at transit stop
Pros: Crew was not mean
Cons: The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!
Cons: I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off
Pros: While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment.
Cons: The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,
Pros: Last row seats are never optimal but tha flight attendants were above par!!!
Cons: Wonderful people! Cannot day enough about the difference that makes.
Cons: Again had to wait for the flight for 8 hrs due to change in flight time with no explanation
Cons: Ord to Doh: People kept window blinds open all through 15 hour flight Flight temperature kept very warm
Pros: The long flight from Houston to Doha was good.
Cons: The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane.
Pros: Good food and good hospitality
Cons: I missed my flight from Nairobi to kisumu
Pros: Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking.
Pros: B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day.
Cons: Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided.
Pros: Good food. Great staff and service
Cons: I wish there was more seating room and unusually long waiting time for toilets.
Cons: Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers.
Cons: Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system.
Pros: I have made more than 6 round trips on Qatar Airways for AMD-ORD-AMD in last 18 months and can not be happier!!
Pros: My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!
Pros: smooth and on time with efficient service.
Pros: The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version
Cons: I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more.
Pros: I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal.
Cons: long layover and very tight seat conditions were my only big complaints.
Pros: Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable.
Cons: The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight
Cons: I didn't have much time on my layover, i would've expected the transfer to be better.
Pros: everything was as expected from a world-class in the travel world.
Cons: In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort.
Pros: I liked that it was empty and I could lie down.
Pros: Vegetarian food options
Pros: The food and crew.
Cons: The intertainment system on the Doha to Nairobi flight had old communal TV screens.
Pros: Roomy seats & clean appearance and modern cabin.
Cons: This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight.
Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!
Cons: Snacks, and drinks
Pros: Good service amazing crew clean airplane good cleaning protocols
Cons: Everything was good
Pros: Very friendly thank you!
Cons: The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!
Pros: Amazing crew!
Pros: One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules.
Cons: The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row.
Pros: Muy buen servicio y puntualidad
Cons: Bad social distance
Pros: great flight, good social distance and empty seats in between
Cons: really nothing, it was as good as possible in these times
Cons: There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit.
Cons: Great flight
Pros: No middle seats. Crew was nice. More space for people.
Cons: The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there.
Cons: Flight crew did not enforce mask mandate
Cons: Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed.
Pros: live tv, watched the formula one race
Cons: Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane
Pros: good flight, inflight menu and movie library
Cons: rude bag drop off kiosk
Pros: Service by crew. I was flying economy but it was par to business class.
Pros: The crew were fantastic. Departed on time, arrived 40 minutes early.
Cons: Delta One is a bit jaded on this flight.
Cons: After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight.
Pros: The flight crew was very competent and welcoming.
Cons: The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so. The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.
Cons: 4 hour delay on take-off and despite that my luggage didn't make it onto the flight.
Pros: Friendly, efficient crew
Cons: Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound.
Pros: Flight was early into New Orleans
Cons: Flight had a lot of turbulence
Pros: Staff and flight were good
Cons: The chicken dinner was mediocre
Pros: very nice and willing stewardesses
Cons: tragic little place for legs, lack of space
Cons: My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh
Pros: The flight for getting us therw
Cons: No food and no entertainment
Pros: I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well.
Cons: I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years.
Cons: It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this.
Pros: The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks.
Cons: The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration.
Pros: Very comfortable and didn't feel cramped. Quick flight.
Cons: No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight.
Pros: Giid free sandwixh. Very good entertainment system. Good seats.
Cons: Force me to take a bad seat
Pros: I didn't like much about this flight.
Cons: Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to.
Pros: We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly.
Cons: No free wifi.
Pros: Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait.
Cons: OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down.
Pros: Some of the ground staff was trying to be helpful.
Cons: That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!
Pros: That I made it to Dublin
Cons: The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach.
Pros: I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc.
Cons: I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country.
Cons: Almost everything
Cons: The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again.
Pros: I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down.
Cons: We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence.
Cons: Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!
Pros: They were helpful
Cons: The entertainment services on the plane
Pros: Departing on time
Pros: NOTHING. Flight was canceled with no alternative.
Cons: Flying a plane to a destination.
Pros: The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate.
Cons: Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information.
Pros: Nothing. I was so disappointed with the whole experience.
Cons: Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again.
Pros: Food was decent and the crew was great.
Cons: The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable.
Cons: AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN .
Pros: Good food, entertainment options, comfortable seat
Cons: Chaotic boarding process in Tashkent
Pros: The food is the only good mentioned
Cons: Turkish airways is becoming delaying flights without any justification, that makes that every flight connection That I tried to make the laat two trips were lost , nobody tell you , unfortunately the poor client oriented services do not provide other alternatives, you as a passenger must be advising them how to solve your issues. Shame that they are loosing passengers based in their total lack of support
Pros: Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again.
Cons: I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it.
Pros: The flight attendants were amazing. The entertainment. And the comfortability
Pros: I have travelled internationally many times and this was my worst flight to date.
Cons: They broke my $1000 vintage musical instrument. Check-in counter lady assured me that it would be well taken care of, but they totally broke it. I went to airport to file property irregularity report and their staff denied to file it and said that it was my mistake. I am not going to fly Turkish airlines anymore. Even the food was bad.
Pros: Food's always good and the staff friendly
Cons: The sound on the entertainment system is not good...it used to be good but not anymore
Pros: Due to the breakdown in diplomatic relations between the United States and Turkey, we were not able to secure non-immigrant visas to enter Turkey, so we had to cancel our plans to Istanbul. It is a bit of a comfort to note that Turkish Airlines seems likely to refund us the price of our tickets. I appreciate it, because I don't think they are legally obligated, though it is the ethical thing to do.
Cons: However, even getting our money back on the airline tickets won't reverse the disappointment of going through all of the effort and coordination to plan the trip. I intended to take my nephew to Istanbul, a city I've never been to and always pined to visit, and had encouraged a local friend whose son, close in age to my nephew, is studying music in Istanbul at this time. My nephew is studying in Valencia, and we thought it would be a really fun and memorable experience for them to meet, and maybe they would have decided to do some traveling together in the future or my friend's son could have visited my nephew in Valencia at some point this school year. All these plans went down the drain when we couldn't get visas. We are having to content ourselves with southern Spain instead.
Pros: I d like everything the service all the crew was very helpful an Cain
Cons: Yes I will recommend Turkish airline
Pros: No comment
Pros: We didn't crash
Cons: Took too long. Build a transporter!
Pros: The food, when you get what you ask for, isn't bad
Cons: Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices.
Pros: On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin
Cons: On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul
Pros: Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis.
Cons: Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing.
Pros: Same as from London to Istanbul
Cons: Same as from London to Istanbul.
Cons: Had to remind the hostess to bring our meal as she missed us in giving out the meals initially.
Pros: Food on board
Cons: Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed
Pros: Crew member prepared simple pasta
Cons: Took real long before the meal was served and this was hard as the passenger was diabetic.
Pros: Best flight crews and food I know of
Cons: Bad service at boarding. Agent receiving boarding passes demanded we have a visa or letter of invitation that is not required for our destination.
Pros: With some reason, everything was smooth at Istanbul compare to SFO.
Pros: I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food
Cons: Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish
Cons: Same as above!
Pros: THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE.
Cons: FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT.
Pros: Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!
Pros: Great customer service, nice plane. Very happy overall
Pros: Love this airline!!
Pros: Overall great airline
Cons: They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip.
Pros: Entertainment center was great, also food was very good.
Cons: In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US.
Pros: Entertainment options are good. Flight timings and boarding was generally very good.
Cons: The foot rest in economy class is really uncomfortable for people over 5'10'' in height as it means we have less legroom, even if it is folded up, and can be uncomfortable to press against. Food is too much the same across all Turkish Airlines flights. I took 6 flights with Turkish Airlines in 1 week and got cheese sandwiches in every flight!
Pros: You can easily trust Turkish Air to get you there on time and in relevant comfort. The staff are very nice and accommodating.
Cons: The plane was a bit more cramped than for example, Singapore air. I also thought the boarding could be improved significantly by calling groups. Even though it was a small flight, the boarding was a bit of mayhem due to the fact that we had to shuttle to the plane.
Pros: The best
Pros: NOTHING, NOTHING, NOTHING, NOTHING, NOTHING, NOTHING, NOTHING AND NOTHING!!!!!
Cons: The company I work for has change our travel policies. We are to avoid any connections to and from Turkey. I was not able to catch this flight. I called to see if I could receive a voucher or refund on my unused return trip, due to the military coup. I was told NO! This country should be avoided during this time.
Pros: Very nice crew!
Cons: Very hot in the plane
Pros: We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again.
Cons: The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep.
Pros: Excellent service. Very good food. Amazing for a 2 hour flight. Full meal instead of brezels.
Pros: Food very good.
Cons: I was told I had an aisle seat but it was not on the aisle. Why not tell the truth?
Pros: We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep.
Pros: On time.
Cons: Food. Entertainment. Leg room.
Pros: Plane had more food space than the previous one
Cons: They always ran out of food options.
Cons: They ran out of the chicken dish by the time they got back to me. And my seat didn't recline.
Cons: Aggressive staff
Pros: The flight was one of the best I ever took, the crew was friendly and very helpful, the food was great, the seat comfort was ok and the entertainment was amazing. I'm going to use to go to Italy next time. Thank you
Cons: On the way to Italy the seats were a lil too small and tight.
Pros: Very good food. Crew is nice and helpful
Cons: Business seats and in general the plane is just too old and not high standard. No screens even in business class
Cons: Very little legroom.
Pros: Staff excellent
Cons: Seats that go flat so u can sleep on long flight
Pros: Amazing service and food
Cons: They charged me $60 for checking one bag in for this international flight
Cons: Breakfast/snack is very bad, but no airline provides anything decent.
Pros: Very helpful and accommodating
Pros: Absolutely nothing.
Cons: Absolutely everything.
Pros: The best.
Pros: Crew were amazing not stingy with the drinks. Boarding was easy and smooth
Cons: Would prefer flying with partner United though. Think they offered a better service on board
Cons: All went well!
Cons: Cold on the plane/food needs more choice and improvement. Plane was late to arrive-over an hour later
Pros: The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey.
Cons: The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total.
Pros: Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight.
Cons: Flight delayed 30 min. Customs in ORD overwhelmed by two planes coming at once. Missed my connection and had to stay overnight.
Cons: Media screens were very unresponsive and we never did find music
Cons: Flew to Grand Rapids turned around to Chicago and then flew back to Grand Rapids
Cons: I waa not allowed to bring my carryon bag and was told either I pay 100.00 or leave it there. Totally unprofessional and sounded like a scam.
Pros: The willingness of crew to accommodate passengers, comfortable seats very little of turbulance
Cons: Everything was OK
Pros: The entertainment was wonderful the staff was nice.
Cons: CONSTANT ANXIETY!! Our flight to Chicago was delayed. By 2 hours. This normally is not a big deal but it caused us to miss our connecting flight from Munich to Bremen. Then our new flight with a later time to Bremen was cancelled 20 minutes prior to boarding with no more flights to this area. The service center helped us redirect another flight to Hamburg, Germany. We had to fly to Vienna and then to Hamburg. We made it to Vienna after a 40 minute delay however, this delay caused us to miss our connecting flight once again. We were placed on an early flight the next morning to Hamburg which was an easy flight. When we got to luggage in Hamburg we noticed our luggage was missing. Supposably still in Munich. We then missed this flight and missed out on valuable time with friends who live in Germany.
Cons: there was delay of 2 hours and i missed my plain to next destination
Pros: Everything was smooth
Cons: Sits are extremy tight
Pros: Really nice crew and service! Everyone was kind.
Cons: I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either.
Pros: Boarding efficient. Chicago counter very friendly and helpful
Cons: Some flight attendants friendly and helpful, others not so much Don't change your mind about an item or next time attendant will ignore you. If the customer speaks English, do not assume they don't understand German - so please treat your passengers well. Food was not good, have had better on Lufthansa
Pros: The attention to service. We traveled with an infant and Lufthansa staff was more helpful and attentive than any other airline we've filed with our infant in the past.
Pros: Good service,always smiling flight attendants,
Cons: Small tight chairs.
Pros: All good
Cons: No bad
Pros: The flight wasn't full. I was given a window seat with an empty seat next to it. I was able to move around and relax. There were lots of movies to choose from. The food was decent for a flight.
Cons: Delayed flight. Offered free direct tv to everyone but then came back on and said the "button" to select free tv wasn't working so never mind
Pros: Depart on time. Entertainment excellent
Cons: All good
Pros: entertainment and food was good
Cons: My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city.
Pros: Short trip, but nice crew.
Pros: Entertainment selection was good
Cons: Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline
Pros: Aircraft crew and operations were excellent.
Cons: My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based.
Pros: I had some issues that prevented me from making my first flight, and Lufthansa figured it all out for me. They have my eternal gratitude. And then, the flight was comfortable and the attendants kind.
Cons: As always, flying an international red eye can be stressful and sleepless. That's on me though - if I wanted more comfort I would have bought a larger seat.
Cons: We had to cancel our tickets due to passport issue. They could not find acceptable new tickets. Plus additional money to pag was too much
Pros: Great service and relaxing flight
Pros: Great service. Smooth flight, take off and landing.
Cons: Cramped seating.
Pros: Free entertainment to compensate for the delays.
Cons: Mechanical issues grounded the plane, had to wait 3 hours for new plane.
Cons: Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant.
Pros: Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues.
Cons: When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!
Pros: This flight was cancelled
Cons: This flight was cancelled and we were rebooked on the 10:30 flight to Frankfurt
Pros: Timely distribution of meals/drinks, uncommonly quick boarding and ... unboarding. I travel with a musical instrument and some airlines want to check it and some even insist on checking it, even though there is always plenty of room. This was a completely full flight and no one even mentioned the possibility of checking it; they put me in an early boarding line and put it in a closet. The way they handle this for myself and the other passenger with an instrument made our day, as well as making boarding smoother forbus and everyone else. Really excellent job on that!
Cons: Old televisions with somewhat limited entertainment options. Im tall and every seat in coach is too small for me, but thats the case on every flight ive been on.
Pros: Pretty smooth flight
Cons: Entertainment options weren't great
Pros: Nice crew and comfortable plane
Cons: The vegetarian meal was the worst we have had on an airplane. The main course was just rice with some kind of red sauce and the rest of the meal was just poor quality vegetables and fruit. the breakfast served everyone was poor too.
Cons: There was no entertainment service on the flught
Pros: Excellent crew and very attentive, excellent seats most comfortable. Food was great. Very nice aircraft. Exceeded my expectation. Would recommend to everyone and would love to fly Lufthansa on our next trip!
Cons: Nothing that we can think of!
Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great
Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
Cons: The plane is so old..,
Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!
Pros: The seat was a little uncomfortable but the crew were amazing.
Pros: The entertainment was amazing
Cons: The seats were a bit hard
Pros: The flight crew was so friendly and the food was really good.
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Cons: Long haul flight made pleasant by KLM
Cons: not really
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Pros: Good food, friendly service
Cons: More trash pickup; only one round of beverage service
Pros: The service
Cons: The food.
Pros: MCR airport Mert & Greet parking was smooth and efficient.
Cons: Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’
Cons: Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly.
Pros: Friendly staff
Cons: Leg room
Pros: Employees were very friendly
Cons: The seats were very small
Cons: The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!
Pros: Crew was awesome
Pros: Flying with KLM is a pleasure
Pros: Everything was clean and well organized.
Cons: The flight was delayed 1 1/2 hours.
Pros: Good flight, very attentive crew.
Pros: The seats seemed to have more space on this plane which was nice.
Cons: It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers.
Pros: The entertainment options were good.
Cons: KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean.
Pros: Able to fly direct to ansterdam
Cons: Have to lay over on the way back. More expensive than other airlines.
Cons: The movie selection did not seem extremely varied.
Pros: expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy
Cons: there was no lounge close to our departure gate
Pros: I got some rest
Cons: unable to charge my phone or watch movies
Pros: Crew was very nice and helpful, entertainment system worked well and had good choices
Cons: Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines
Pros: All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean.
Cons: Service was a little slow going through the gate, it seemed to take a while for everyone to get on board.
Pros: Very friendly service!
Pros: Decent seat size. Sorta slept the whole flight.
Pros: The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight.
Cons: I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi.
Pros: Everything. A truly faultless experience!
Pros: The flight attendants could not do enough for you.
Cons: Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Pros: The supplied pack of toothpaste/toothbrush
Cons: The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after.
Pros: Cabin Crew was awesome.
Cons: Entertainment System was not working and no Non-veg food option in flight.
Cons: KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights...
Pros: The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant.
Cons: The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food.
Pros: No chargers or tv on planes
Cons: At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!
Cons: The bags where damaged from the staff
Pros: Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).
Cons: No complaints at all.
Pros: Crew was friendly, and the food was better than the usual KLM fare.
Cons: The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room.
Cons: Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip
Pros: Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues.
Cons: Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew.
Pros: Special treat for King's Day Friendly crew
Cons: 15 min late boarding 30 min delay leaving the gate Very little leg room
Pros: It was very comfortable
Cons: The crew was great
Airlines flying to Nairobi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Nairobi
Masks required on board, masks provided on flights to Nairobi
Social distancing seating
Middle seats unavailable to book on flights to Nairobi
Testing for antibodies, testing for symptoms for flights to Nairobi
Waiving of change fees. Search flexible flights to Nairobi