Extended Stay America Select Suites - Newport News - Oyster Point

Guests have praised the staff for being extremely helpful, caring, and friendly. However, a few reviews mentioned poor customer service experiences.

While some guests found the rooms clean and comfortable, a few reviews mentioned that the rooms smelled bad and were not well-maintained.

The property offers on-site parking, which some guests found convenient. However, a few reviews mentioned concerns about the cleanliness and safety of the parking area.

The high season is in April, and the low season is in November. It's advisable to plan your visit accordingly to enjoy the best experience.

Guests have mentioned that the beds are comfortable, but some reviews highlighted concerns about bugs and cleanliness in the rooms.

Several guests mentioned unpleasant smells in the rooms, so it may be wise to inquire about room odor and request a change if necessary.

Some guests reported cleanliness issues, so it's advisable to inspect the room upon arrival and request a change if it doesn't meet expectations.

A few guests reported encountering insects, so it's recommended to ask about pest control measures and request a different room if needed.

Walls were described as thin, leading to noise disturbances. Consider requesting a room away from high-traffic areas to minimize noise disruptions.

Some guests noted a lack of kitchenware and towels. It's advisable to confirm the availability of these amenities upon check-in to avoid inconvenience.

Guests were surprised by the incidental deposit. It's recommended to clarify this policy during the booking process to avoid unexpected charges.

Housekeeping services were reported to be infrequent. Consider requesting regular cleaning if an extended stay is planned.

A guest reported feeling unsafe due to another individual attempting to enter their room. It's important to prioritize personal safety and report any security concerns to the hotel staff.

If traveling with pets or requiring accessibility features, it's advisable to communicate these needs in advance to ensure a comfortable stay.

Despite some negative feedback, many guests praised the helpfulness of the staff. Don't hesitate to seek assistance from the accommodating and caring members of the hotel team.