Newport News Hotels

I did find a few mold spots near our tub, and one of the underwater pool lights/wires was yanked out. Otherwise, great. There were a few pieces if broken drywall at one corner of the room, and lots of painted-without-patching screws, if that sort of thing bothers you.

Staff was very pleasent

There was not enough food for breakfast for all guest some days only coffee

All the ammenities, clean, nice bathroom

I had to go and ask for the pots, pans, silverware

My kids loved the indoor pool hotel located close to interstate for easy travel

Room was non smoking but you could smell the smoke.

Nice place, large rooms and beds. Carpet is probably the exact carpet that was installed the day the building was erected in 1840. Staff was very friendly, it's just...dingy like the back side of a casino. It's more of a $49/night hotel but it will suffice and hey...the breakfast room was large so that's always a plus.

As explained above

The staff was extremely nice and the location of the hotel was ideal.

The lady at the front desk was very friendly. She also seemed concerned genuinely when I told her the elevators were broken.

The place was not clean. There were towels on the floor and someone's dessert plate on an entry table at 10 o'clock at night when we arrived and the same towels and plate were there when we left in the morning. The rooms were poorly cleaned and the general air was of an old, decrepit hotel. We almost got stuck on one of the elevators and then both stopped working when we tried to go back up to our room. It seemed like it was a beautiful hotel at one point, but was allowed to rot away.

Easy to get around from and to the hotel. Beds were ok and bathrooms were ok clean.

The can use a new vacuum all over te hotel. Rooms can get undusted and their housekeepers can do a better job cleaning the rooms better.

The location was acceptable, and the fridge and microwave were functional.

Staff was rude and unprofessional. The description did not match the reality. The 'hotel' was more like a 'welfare hotel'. E.g.: only longterm residents, and questionable activity. They forced me to leave after one night, for no justifiable reason.

Size of room and location close to interstate

This hotel is an Intown Suites now and mostly caters to people who don't have homes. Lots of shady characters and live ins around the doors and lobby. This is a 1 star at best

Breakfast started at 7:00. Earlier would have suited us better. Used a debit card so they held funds for both nights plus about $50 for incidentals for 48 hours after our checkout.

It was new, spacious, well-appointed rooms

The bathroom was clean. Room was cheap enough.

Lots of loud neighbors. The room didn't feel super clean and smelled a bit stale

Staffing was very good

bed linen not really clean...housekeeping needs some work...

The location was nice for the price. Able to quickly get anywhere in Newport News. We did stay there most of the stay, but I will not use this hotel again.

The whole place smelled like cigarettes. Ours was a non-smoking room and after running the A/C all day, didn't smell. But the hallways, elevator, and lobby all smelled like smoke. The room was very small, but usable. The bathrooms were not up to *my standard* of clean.

Nothing

They quality of them room ... Dirty and not well kept at all I ended up leaving same day. I couldn't take it.

We stayed for two days.. The initial front desk staff was awesome; everyone else was nice. the back patio was nice. The pool area was a little small for the four families that were there at once. Lounge area & computer access was great as well.

We checked out, then back in the folllowing day so we had different rooms. The first night was great. Second room had a shower drainage issue, which led to loose tiles & i think may have attracted small flies ( i saw about 3-4 that day).

Good location, exceptional rate. Appears to be in a safe neighborhood.

Shower stall leaks water on floor. Be careful getting in and out of shower. Clearly it's a problem as our floor had been patched and repaired several times from the looks of it.

The location, easy access to interstate and shopping.

The room smelt like mildew/ faint funny moisture smell

The hotel was well maintained. The beds and linens were very nice! The breakfast was generous and very goo quality. The staff were very nice. The room was quiet and pretty. Microwave and small refrigerator in room was nice to have. I was able to relax and

I liked this hotel.

Clean well appointed rooms. Excellent breakfast. Friendly staff.

Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.

Location is good for upper Peninsula actually it is in Hampton Roads

The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)

Staff was great

Paying for breakfast

The gym was well equipped.

It was a little far from VA Beach but that was our choosing.

Convenience.

The front desk staff and 1 cleaning lady was MEAN, INCONSIDERATE, and CARELESS. While staying there with four kids ages 9, 7, 2, and 8mths old the rooms had obvious flaws like leaky toilets, smelly fridges, sink clogged, and the worst customer service ever. Its like they hated their jobs. Being 5 hours away from home they were awful with accommodations being that our car broke down. We stayed a total of 4 nights and couldn't even get extra towels or housekeeping until after 3 everyday. I would NEVER stay here again. Ever!!!

The people at the front desk were very nice and inviting. Good value and a decent clean room for the price.

The breakfast set up could be better.

the price

all was fine

Nice lady at reception

Hotel was clean and staff were friendly, breakfast was okay, pool should have been good...equipment in the gym was out of service. otherwise it is an okay hotel to stay...cant complain

Equipment in the gym was not working. no Jacuzzi. Breakfast should have been better

The price was good and cheap.

Bed was comfortable, staff very friendly and helpful, good price, coffee was good!

The Febreze smell in the floor and hard to get a comfortable temperature in the room (we finally adjusted the fan and that helped).

It was quiet. I could relax. The breakfast was good. The staff was very friendly.

The tv channels were limited just like a cheap motel. I didn't care for the overall smell of the room, hall, and everywhere.

It was comfortable! My 8 years daughter loves it!

The shower needed longer curtains because water leaked all over the bathroom floor and into the closest. The cleaning crew could use a bit more hospitality!

Exclusiveness.

Location and proximity to shopping.

This hotel is very clean and friendly. With breakfast included, it is a great stay!

The pool and hot tub were un serviceable they looked really dirty

The staff was awesome. We really enjoyed our stay. Everyone was very friendly. Breakfast was also good.

Great value for the price. Conveniently located right off the interstate. Great shopping and restaurants nearby.

Bathroom was very small. Pillows were small and lumpy. I was accosted in the parking lot by someone begging for money.

Nothing.

Dirty on the outside. Not real nice on the inside. Definitely could use an upgrade.

Clean as expected, nonsmoking as I hope. Good to have kitchen and big fridge. great deal...

none

Close to everything from virginia beach, Williamsburg, Newport News, and anywhere else you want to be in VA.

Rudeness of staff and cleanliness of room

I loved the room spacing and location to local eateries. I stayed in a Spring Hill hotel in Vegas and this hotel in Hampton (short of the Vegas flare) was not short stopping. I would highly recommend this as a hotel option.

We had to switch rooms because the television was not working (recently remodeled and may have not been connected properly). Thx.

This has to be the best staff I've ever seen. Very friendly and helpful. They were never pushy or rude. I had my service animal with me and no problems at all. Unlike others I've stayed at. I will stay there again

Staff was friendly and aimed to please. Rooms are spacious and up to date. Breakfast exceeded expectations. Very quiet atmosphere

Water pressure was somewhat low in am due to high demand. Questionable odor in common areas

Toenail trimmings on the floor, shower nozzle that was broken and air conditioner was shot and noisy.

Location

Dirty Pool and Hot Tub

It wa a dump i refused to stay here

Towels were dingy white. Yuck

very clean. the house keeping was top notch. great location for my purposes.

The price for the room was good if you are on a budget. Not far from mercury boulevard either.

When I arrived the Indian lady that could barely speak English didn't have my reservation. She had no idea how to work the system on the computer, her 18 year old daughter knew how to work it better. The lady had to call in to figure out how to pull up my booking, then after finding it they still gave me the wrong room. Im not sure how you mix up king jacuzzi with 2 twins...but they did. I looked behind the nightstand and it looked as if nobody had cleaned for a year...superficial cleaning.

Very friendly staff, close to many attractions and very nice (but small) pool.

The only complaint was how the AC automatically cut off when you left the room. On days where it was 90 degrees, it took about an hour for the room to cool down upon return.

good value for the price paid