Newport News Hotels

The staff was extremely courteous, the bed was comfortable and the location was convenient.

None of the equipment in the exercise room worked; the bathroom sink leaked. the hotel provided a cook top but the brochure failed to mentioned that guest had to provide their own cook ware.

Nothing

The bathroom door did not close. heat did not work covers was not soft would not recommend to anyone 1 star hotel

Location

The furniture in the room was below my expectation. It was out dated. The mattress was uncomfortable. I have stayed here before and the room that I stayed in was much better. I am not sure why there was such a drastic difference.

I liked the size of the suite,the private entrance to the room,and the indoor pool.

I think that the hotel needs to update the furniture and change the check-in and check-out times,because you don't get a full 24 hour stay.

The location.

The pool was closed for maintenance. We asked for a wake-up call and did not get it. Apparently the afternoon person did not pass it on to the night person.

Location, room size, bed comfort

Staff could have been a lot more attentive and the room should have been cleaner.

The price, location and overall experience at the Magnuson was good.

I did not like the breakfast time ended so early.

Located near my business venue and a good price.

Some parts of the building are a bit worn out or need attention (i.e. a wall in one room I stayed in on the 9th floor appeared to have significant water damage and mold. Also, the fitness room has 2 broken life cycles.)

Location, price

Not a friendly staff member that checked us in

Nothing the stay sucked

Had to move rooms 2times due to issues with rooms the hotel owners wife told me to remove my clothes from the washer while it was on cause she needed to use it she was also very rude to my daughter and she is a minor.I had to take my own trash out ....

It was very clean and the staff was very friendly.

The front deck was a hastle to get into with the phone situation.

Nothing it was dirty looked like crackheads stayed their

There were people that stayed there I mean lived there and it was nasty

Room was very clean - Kudos to staff.

Breakfast buffet a bit pricey, and pool/ hot tub area needed some attention

The staff was very professional, the room was roomy, I enjoyed the pool and the hot tub. The area wasn't bad, I would use this hotel again. Thank you.

NO!!!!!

charging $6 for parking per day charging $6.9 for the internet per day when I only need less than 1 hour of internet usage.

Location and the cleanliness of the room

I did not like having to pay extra for parking and in-room internet

The room was excellent.

The food was poor. I picked up a bagel and it was stale. Breakfast is between 7 & 10. I went down for breakfast at 9:30 and many things were gone.

The room is not only beautiful but also clean

No

Rooms are very small. More for contractor stays then leisure

The front desk staff and other hotel employees were friendly and always asked if I was finding everything okay. Staff also addressed my issues satisfactorily.

Not really.

The hotel was nice,the staff accommodating, and Great breakfast.

there was nothing I did not like about this hotel, it was a plus.

Cassie, the front desk clerk, was super helpful when I originally called for information. She shared info about the manager's special on Mon, Tues, and Wed - snacks offered in the lobby. Lighting at the pool in evening was nice.

No

Decent rooms and breakfast.

Bathroom toilet ran all night.(Informed desk in AM) Side doors from parking lot area into lobby did not open with room card as stated. Had to walk around building to enter lobby. Very strong smell of cleaning agent in room that triggered an asthma attack!

The room the people were friendly everything

No

Clerk was great when I checked in. Hotel is just off the exit and the rooms were great size with comfortable beds

Nothing

The experience was seamless and the staff was very friendly.

The elevator smelled and you could hear the people staying next door, who were arguing loudly, through the wall.

front desk attendant, breakfast included with price, refrigerator and microwave in room, price was good, loved the special touches with the swan and flower shaped towels.

electrical outlet/ hairdryer near sink didn't work, small breakfast area, could use another waffle maker to ease wait time/ congestion in that area.