Newport News Hotels

The staff are great, friendly and want to please, but are limited in what they can do.

The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?

It was a beautiful place located in an exclusive safe environment. Me and my husband visited with a co worker and his wife and we were all satisfied with our stay. Enjoyed so much that me and my husband extended a night.. We are already planning on going back this summer.

My husband smoke and I reserved a smoking room and once arrived it was a non smoking hotel. This was the only thing that we had an issue with.

Close vacinity to activities and main roads.

Lack of HD TV and a microwave.

My husband and I have frequently visited Williamsburg. One year we had a difficult time getting a hotel reservation in Williamsburg. We decided to try Newport News. We have been staying in Newport News for the past 10 years whenever we visit Williamsburg. We love it! This is the first time we stayed at a Residence. We were thoroughly impressed! The room was very modern, comfortable and super clean. The breakfast was delicious! The staff was helpful and friendly. The only reason that I didn't give a perfect score is the mattress was a little firmer than what I am used to. We will definitely return and would highly recommend staying there.

They were ready for us. We got there late and the lady at the desk had everything ready to go. We we were in our room in minutes. Very nice and comfortable stay.

Nothing. The visit was nice.

The staff was superb! Very helpful and assisted with everything to my request. The room was equiped with refrigator, security deposit box, ironing, and washing facilities. Wifi was also a great amenity.

Well, its appears the hotel is slightly outdated. The carpet and walls could use a facelift to present a more appealing, contemporary look.

Nothing

It was dirty. The carpets felt so disgusting you couldn't walk on in. The furniture was dirty, beds uncomfortable, and the ac was very noisy

the hotel was ideal in location to shopping and food as well as the family members I went to visit.

nothing

none

Quiet, nice clean area. Close to shopping eating and entertainment

Poor quality of utensils and cookware.

No

Nothing

The staff and management

Excellent customer service

Broken side entrance/exit doors.

The place is loud. Neighbors were up most of the night slamming their door over and over. No one in our room slept including my two year old. Complained to the receptionist, she took my number for the manager to call me. Do you think I got a call? No!

The room was spacious and the staff was very friendly.

There was a hair (not mine ) in the bed.

clean, friendly staff, easy to find, close to gas station and grocery store for any immediate needs

no, everything was fine

this hotel has not been remodeled like the other Hampton Inn's that I have stayed in recently. However, it was still clean and the staff were nice. I would stay again :)

Everything very clean and the breakfast was great. Duane at the front desk was very nice and a character.

Air conditioner got a little loud at times.

Very convenient to highway without the noise. Great place to stay if you want to visit both Williamsburg and Virginia Beach. Free internet worked quite well.

clean and comfortable - great breakfast

very convenient to Newport News airport. Nice pool, fitness ctr and office

Clean with friendly staff

Located between a supermarket and a multiplex.

It was worth the price paid.

the room seemed a little small.

The bed was comfy, TV was good. Room smelled funny and the carpet was stained. Not really much of a suite...glad I didn't take others with me. I would have truly been embarrassed for them to see the room. The rooms look nothing like the photos.

This hotel was spot-on for the money; a little older in decor but amenities were fine and just what you need. Balcony, ocean view rooms were really nice to wake up to. The grounds were kept nice - I was there in October but this place would be perfect in summer. Many good eateries around and short drive away. Staff was friendly and helpful in suggestions. VA Beach and Hampton just down the road a short drive. All in all this place is perfect if you aren't incredibly picky about every little thing. I would definitely stay here again and recommend to a friend.

Clean well appointed rooms. Excellent breakfast. Friendly staff.

Hotel was under construction so not everything was available and difficult to find your way around the hotel. Internet and parking were extra.

Location is good for upper Peninsula actually it is in Hampton Roads

The restaurant staff is Mediocre, the front desk is squished into a corner due to a remodel and it requires you to be right on top of other guests that are checking in, they advertise free wifi but charge and they charge to use the garage which baffles me because the city gives them Use of it(I used to be the city Assessor here so I know)

Absolutely nothing.

Worse hotel we have ever stayed at, and we travel for both pleasure and business, on a monthly basis. It was dirty, dark, dingy, and felt dangerous. Our experience was horrible, I wish you allowed for more space to tell details.

The bed was pretty comfortable, free parking, attentive front-desk people.

The room they put us in was right next to the vending machine/ice machine (unless the hotel was full, I thought it was rude to put us there). The noise kept me up for much of the night. The tub also had someone else's hair in it. The lobby was small.

Very nice people asked how we are doing asked about my granddaughter

The hot breakfast

It was a decent place to stay for a reasonable price. They also allowed my husband and I to check in early which was much needed after a 10 hr drive!

The location was difficult to enter & exit when leaving or returning to location after being out & about.