Located in North Olmsted, Extended Stay America - Cleveland - Great Northern Mall is in the suburbs and convenient to Westfield Great Northern Mall and Rocky River Reservation. This hotel is within the vicinity of NASA Glenn Research Center and International Exposition Center.
Rooms
Make yourself at home in one of the 92 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, as well as phones with free local calls.
Amenities
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless Internet access, a picnic area, and barbecue grills.
Dining
A complimentary continental breakfast is served daily.
Business, Other Amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Planning an event in North Olmsted? This hotel has facilities measuring 334 square feet (31 square meters), including a meeting room. Free self parking is available onsite.
This guest did not leave comments about this hotel.
Room was clean and large. Beds were comfortable. Staff was friendly and helpful. I could hear the guest staying above our room.
Large room, comfortable beds. Full kitchen. The lack of basic things to make the kitchen useful. You have to get the stuff from the front desk and it is incomplete. No salt, pepper or ketchup packets. The air conditioner was broken and poured water on floor. whoops sorry when complained. kinda gros
It was very nice and clean!
This guest did not leave comments about this hotel.
The staff was uncourteous as he/she rushed us out of the pool even though it's not official time for the pool hour to be closed.
The Room
Very nice room. Very good value for the money. Probably shouldn't say that they have a continental breakfast. I understand that a continental breakfast is often limited in scope, but this hotel's offering was no more than a granola bar or a muffin, plus a cup of coffee.
No airport shuttle and its within 6 miles!!!!
This guest did not leave comments about this hotel.
Close to the mall, peaceful, clean, breakfast available Was expecting a full continental breakfast instead it just had some bars, muffins and tea/coffee. There was also no fruits.
The room appeared to be clean. It was cheap. The entrance was locked and no one was at the front desk when we arrived at 1am. I had to wait 30 minutes after calling customer service before someone showed up. The included breakfast consisted of a small basket of granola bars and stale muffins.
Price Yes. Didn't have a second bed; only a pullout couch. Desk lady wouldnt even consider giving us a room with two double beds.
Again to leav Dirty no breakfast no wifi nothing dirty in the floor trash on the flor and a smell like in a canalasation
The price The desk clerk used the incorrect room number so the midnight laundry person tried to access my room at 1:00 and 2:30am. Let's just say it got my attention. I called the front desk and no one answered. Not a very restful night.
Be warned- there is no central AC in this hotel. They have 'motel' unit, in-wall air conditioners that you cannot set to 'On'. As a result, the unit will keep turning off and on all night. A terrible night's sleep is the result of all this noise.
Being woke up via fire alarm
The first room smelled like smoke . I went down to the front desk and she quickly gave me a room that was great. Very friendly staff. And you can walk to a lot of restaurants.
Location to Cleveland, everything is right there idea. Restaurants, grocery store, the mall. The pool is pretty decent and rooms good size. Breakfast is NOT breakfast. It's a snack of coffee and muffins and granola. Nothing more. Disappointed that is listed as breakfast. Also room not serviced every day.
Size of room This hotel was not a 2.5 star as advertised with other 2.5 stars. Maybe it was 1.5. Very disappointed. Lobby had trash in it. Granola bars are not breakfast of a 2.5 star.
The location Our toilet did not work. It was broken. They were unable to get it fixed before we left.. It was extremely inconvenient.
The standard room was very spacious and the staff was so friendly and attentive. Our room was not cleaned throughout our stay and the side table was broken when we arrived. The broken piece just laying on top of the table when we walked in. However the front desk staff, was amazing and handled everything with kindness.
Nothing Everything
great room, good pool, good barbecue bad breakfast, grap and go is nothing
No near the airport as it was supposed to be in the airport vicinity. It cost me $30 in a cab to get to the hotel. Trash in bathroom garbage - hair in tub. It seemed like the bathroom was just surfaced cleaned.
Room was very spacious. Appreciated having kitchenette, too. Outdoor grills looked nice, though I didn't get to use them. Staff members were polite. Property upkeep was somewhat lacking- saw same items of litter (food wrappers, cups, plastic bags) littering walkways & hotel grounds over multiple days & no-one ever cleaned them up. Chairs in my room had weird, gross stains & surfaces felt sticky/dirty.
cheap Doors slamming. I was in the room closest to the door that separates the hall from the lobby, and that was awful! All the doors close loudly.
This guest did not leave comments about this hotel.
I liked that it was close to my friends and easy access to stores etc. I liked that for the price I got, I had a kitchen, a queen and a sofa bed. I didn't like that there was No coffee makers in the rooms or utensils or plates. It was a bit odd. The television was small, the walls are paper thin, I could hear people cough and laugh. The bed was a bit uncomfortable and not enough pillows.
The location was okay because the hotel is right next to the mall.
The room was nice. Clean and with all the advertised accommodations. The water pressure in the shower was great. The staff at the front desk were friendly The hotel inside looks very outdated and not welcoming. The included 'breakfast' was risible, with just some coffee, muffins, fruits and a few energy bars all set up in a shelf next to the reception.
SiZe of the room Strong cigarette smell, even thou it's clearly indicates smoke free
Phone did not work. Grab and go breakfast was not that at all. No juice or anything. Granola bar and pre-sealed muffin. What happens if you dont drink coffee?
room size smell is really bad in the lobby area.
I liked that it was so close to all the shopping that I could ever need I didn't like that I woke up with an itchy rash on my face from the pillows
The address is different from what Garmin GPS lead to. The door closed at 11pm, with out obvious instruction to call the operator. When I call ed the number, they obvious heard my knocking the door. They purposely ignored me, because it was not a call.
Affordable, and decent location. Room could be cleaner,and breakfast wasn't quite what I thought it should be.
Waiter good attitude. No trash in room.
bad service bad rooms bad overall
location to where I needed to go we used the pull out sofa bed and we were very disappointed with the quality of that bed. It was very uncomfortable and you could feel the springs poking into your back. My son said he would have rather slept in our minivan.
This guest did not leave comments about this hotel.
Location I have stayed in other two star hotel that met my expectation. The hotel room decor was outdated and my room wasn't that clean. I don't think I would stay at this Hotel again.
We liked that it had a separate bedroom. We only stayed here for 5 minutes. The building was dilapidated and dirty inside, and our room was filthy. We took photos of dried urine and hairs on the toilet seat, food on the floor, and un-vacuumed carpet. It had an unpleasant odor as well. Horrible.
The location The entry doors were broken and you couldn't get in building without calling someone. Towels were optional. Guest across hall partied all night long and pot smell permeated the building. Disgusting.
Not a thing!! It was unsafe and duscuting. Didnt even stay ....lost the money and had to pay $--- for another room
Excellent staff I was booked in room 113 next to the mechanical room and was awakened at 2:30 am by a horribly loud noise from the mechanical room that continued for about 30 minutes. Avoid this room.
Nothing The room smelled like vomit.Large stains on the rugs and floors in hallway The bedside table had grime on it, which I was able to wash off with a washcloth.There were human hairs on the bedspread.The refrigerator made a knocking sound all night.
Never stayed. Was not 'airport vicinity' as advertised by Priceline. Seven miles away with no shuttle! The 'airport vicinity' location!
NOTHING! EVERYTHING!
The staff were very nice We were traveling with kids and I specifically booked a non smoking double suite. When we got there all they had were smoking rooms which was very tough on us as the rooms stank of smoke. We had to spend the night in a stinky room
The room was dated, the furniture chipped, the floor molding gouged. The bed was comfortable, but my first impression was that the place did not feel welcoming.
We absolutely loved it! The location was great, the room was very clean, the staff was very polite and helpful and the price was just right! We are definitely going back very soon!
This property has seen better days. No hair dryer in unit. Pillows were stained. Needs updating in the bathroom. Would not stay again especially with other newer hotels just down the street.
This guest did not leave comments about this hotel.
Room was clean and large. Beds were comfortable. Staff was friendly and helpful. I could hear the guest staying above our room.
It was very nice and clean!
This guest did not leave comments about this hotel.
The staff was uncourteous as he/she rushed us out of the pool even though it's not official time for the pool hour to be closed.
The Room
Very nice room. Very good value for the money. Probably shouldn't say that they have a continental breakfast. I understand that a continental breakfast is often limited in scope, but this hotel's offering was no more than a granola bar or a muffin, plus a cup of coffee.
No airport shuttle and its within 6 miles!!!!
This guest did not leave comments about this hotel.
Close to the mall, peaceful, clean, breakfast available Was expecting a full continental breakfast instead it just had some bars, muffins and tea/coffee. There was also no fruits.
We absolutely loved it! The location was great, the room was very clean, the staff was very polite and helpful and the price was just right! We are definitely going back very soon!
The first room smelled like smoke . I went down to the front desk and she quickly gave me a room that was great. Very friendly staff. And you can walk to a lot of restaurants.
Location to Cleveland, everything is right there idea. Restaurants, grocery store, the mall. The pool is pretty decent and rooms good size. Breakfast is NOT breakfast. It's a snack of coffee and muffins and granola. Nothing more. Disappointed that is listed as breakfast. Also room not serviced every day.
Room was very spacious. Appreciated having kitchenette, too. Outdoor grills looked nice, though I didn't get to use them. Staff members were polite. Property upkeep was somewhat lacking- saw same items of litter (food wrappers, cups, plastic bags) littering walkways & hotel grounds over multiple days & no-one ever cleaned them up. Chairs in my room had weird, gross stains & surfaces felt sticky/dirty.
This guest did not leave comments about this hotel.
SiZe of the room Strong cigarette smell, even thou it's clearly indicates smoke free
Large room, comfortable beds. Full kitchen. The lack of basic things to make the kitchen useful. You have to get the stuff from the front desk and it is incomplete. No salt, pepper or ketchup packets. The air conditioner was broken and poured water on floor. whoops sorry when complained. kinda gros
The room appeared to be clean. It was cheap. The entrance was locked and no one was at the front desk when we arrived at 1am. I had to wait 30 minutes after calling customer service before someone showed up. The included breakfast consisted of a small basket of granola bars and stale muffins.
Price Yes. Didn't have a second bed; only a pullout couch. Desk lady wouldnt even consider giving us a room with two double beds.
Again to leav Dirty no breakfast no wifi nothing dirty in the floor trash on the flor and a smell like in a canalasation
The price The desk clerk used the incorrect room number so the midnight laundry person tried to access my room at 1:00 and 2:30am. Let's just say it got my attention. I called the front desk and no one answered. Not a very restful night.
Be warned- there is no central AC in this hotel. They have 'motel' unit, in-wall air conditioners that you cannot set to 'On'. As a result, the unit will keep turning off and on all night. A terrible night's sleep is the result of all this noise.
Being woke up via fire alarm
Size of room This hotel was not a 2.5 star as advertised with other 2.5 stars. Maybe it was 1.5. Very disappointed. Lobby had trash in it. Granola bars are not breakfast of a 2.5 star.
The location Our toilet did not work. It was broken. They were unable to get it fixed before we left.. It was extremely inconvenient.
The standard room was very spacious and the staff was so friendly and attentive. Our room was not cleaned throughout our stay and the side table was broken when we arrived. The broken piece just laying on top of the table when we walked in. However the front desk staff, was amazing and handled everything with kindness.
Nothing Everything
great room, good pool, good barbecue bad breakfast, grap and go is nothing
No near the airport as it was supposed to be in the airport vicinity. It cost me $30 in a cab to get to the hotel. Trash in bathroom garbage - hair in tub. It seemed like the bathroom was just surfaced cleaned.
cheap Doors slamming. I was in the room closest to the door that separates the hall from the lobby, and that was awful! All the doors close loudly.
I liked that it was close to my friends and easy access to stores etc. I liked that for the price I got, I had a kitchen, a queen and a sofa bed. I didn't like that there was No coffee makers in the rooms or utensils or plates. It was a bit odd. The television was small, the walls are paper thin, I could hear people cough and laugh. The bed was a bit uncomfortable and not enough pillows.
The location was okay because the hotel is right next to the mall.
The room was nice. Clean and with all the advertised accommodations. The water pressure in the shower was great. The staff at the front desk were friendly The hotel inside looks very outdated and not welcoming. The included 'breakfast' was risible, with just some coffee, muffins, fruits and a few energy bars all set up in a shelf next to the reception.
Phone did not work. Grab and go breakfast was not that at all. No juice or anything. Granola bar and pre-sealed muffin. What happens if you dont drink coffee?
room size smell is really bad in the lobby area.
I liked that it was so close to all the shopping that I could ever need I didn't like that I woke up with an itchy rash on my face from the pillows
The address is different from what Garmin GPS lead to. The door closed at 11pm, with out obvious instruction to call the operator. When I call ed the number, they obvious heard my knocking the door. They purposely ignored me, because it was not a call.
Affordable, and decent location. Room could be cleaner,and breakfast wasn't quite what I thought it should be.
Waiter good attitude. No trash in room.
bad service bad rooms bad overall
location to where I needed to go we used the pull out sofa bed and we were very disappointed with the quality of that bed. It was very uncomfortable and you could feel the springs poking into your back. My son said he would have rather slept in our minivan.
This guest did not leave comments about this hotel.
Location I have stayed in other two star hotel that met my expectation. The hotel room decor was outdated and my room wasn't that clean. I don't think I would stay at this Hotel again.
We liked that it had a separate bedroom. We only stayed here for 5 minutes. The building was dilapidated and dirty inside, and our room was filthy. We took photos of dried urine and hairs on the toilet seat, food on the floor, and un-vacuumed carpet. It had an unpleasant odor as well. Horrible.
The location The entry doors were broken and you couldn't get in building without calling someone. Towels were optional. Guest across hall partied all night long and pot smell permeated the building. Disgusting.
Not a thing!! It was unsafe and duscuting. Didnt even stay ....lost the money and had to pay $--- for another room
Excellent staff I was booked in room 113 next to the mechanical room and was awakened at 2:30 am by a horribly loud noise from the mechanical room that continued for about 30 minutes. Avoid this room.
Nothing The room smelled like vomit.Large stains on the rugs and floors in hallway The bedside table had grime on it, which I was able to wash off with a washcloth.There were human hairs on the bedspread.The refrigerator made a knocking sound all night.
Never stayed. Was not 'airport vicinity' as advertised by Priceline. Seven miles away with no shuttle! The 'airport vicinity' location!
NOTHING! EVERYTHING!
The staff were very nice We were traveling with kids and I specifically booked a non smoking double suite. When we got there all they had were smoking rooms which was very tough on us as the rooms stank of smoke. We had to spend the night in a stinky room
The room was dated, the furniture chipped, the floor molding gouged. The bed was comfortable, but my first impression was that the place did not feel welcoming.
This property has seen better days. No hair dryer in unit. Pillows were stained. Needs updating in the bathroom. Would not stay again especially with other newer hotels just down the street.
