Norwegian Air International (D8) - Read Reviews & Book Flights

IATA Code	D8
Routes	455
Top Route	Kastrup Copenhagen to Oslo & other airports
Airports Served	99
Top Airport	Kastrup Copenhagen

Recent Reviews

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Positive
Neutral
Negative

Find reviews that mention:

free wifi

things happen

minutes only to wait

print boarding

budget airline

check-in at the airport

glass of water

seats are not comfortable

different flight

security and find gate

hours late

missed connection

great value

movies were good

2.0

Pros: Almost as bad as easyjet

Cons: Non standard smaller capacity carry-on. Meal and snack charges even cross Atlantic. Not worth the cost with Overcharges

Reviewed Mar 2019

review from
6.6

As expected from a budget airline.

Pros: More legroom than expected. Seats are thin though but comfortable enough for a 2 hour flight. WiFi has movies although the selection was pretty slim and they cost 5 euros! Also, the app seemed to have an issue that the titles of the movies didn’t appear anywhere so you had to guess what the movies were based on one screenshot.

Cons: They claimed they had WiFi but I would hardly call it that. It was very slow and kept disconnecting. Also, had to pay for movies and even regular drinks like orange juice. I know it’s budget airline but still bothers me especially since they charge 2-3 times regular price for the food.

Reviewed Dec 2018

review from
8.0

Excellent value

Pros: For Copenhagen to JFK flight only: Excellent crew, satisfactory food service, very good drink service, great plane, comfortable seat in Premium comparable to old business class seats before lie flat became standard.

Cons: Extremely understaffed check-in desk in Lisbon with extremely long lines took over thirty minutes of waiting to reach the desk. No separate check-in lines for Premium, since they have no Premium service from there to Copenhagen. No Premium seating or services available from Lisbon to Copenhagen. No staff or facility at Copenhagen airport to print boarding pass for transfer passengers until gate agents finally arrived.

Reviewed Nov 2018

review from
8.0

Newburgh to Edinburghflight home was much more

Pros: Flight home had an open middle seat

Cons: Flight over was too crowded

Reviewed Mar 2018

review from
3.6

Really bad for travelling with children

Pros: Nothing in particular. I guess crew was polite

Cons: THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Reviewed Mar 2018

review from
8.0

Mild

Pros: It was a shot flight. Not much happening.

Cons: The flight was delayed.

Reviewed Mar 2018

review from
2.0

Pros: Nothing

Cons: They never let me board, and did not tell me why. Not money back. Terrible customer service

Reviewed Feb 2018

review from
8.0

You get what you get

Pros: No one bothered me.

Cons: That you have to pay extra for entertainment and food.

Reviewed Feb 2018

review from
8.0

Got the job done!

Pros: Fast boarding, on time arrival and friendly service; what more do you need!

Reviewed Feb 2018

review from
10.0

Pros: Very small airport so ease of check in was perfect.

Cons: No wifi or tv screens at all.

Reviewed Jan 2018

review from
10.0

No meal offered although paid for.

Pros: I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Cons: Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

Reviewed Nov 2017

review from
8.3

No frills flight.

Pros: All went as expected. Efficient and timely.

Cons: Seat bottom cushions worn out

Reviewed Nov 2017

review from
7.0

Delay handled poorly

Pros: For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Cons: My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

Reviewed Oct 2017

review from
10.0

Smooth Flying

Pros: The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

Reviewed Oct 2017

review from
9.3

Pros: Good crew and very smooth flight. Other than the inefficient boarding process which is more the airports fault, my experience with Norwegian was excellent.

Reviewed Oct 2017

review from
9.3

Ok

Pros: We were delayed. Did good time still.... nice and polite flight crew..

Reviewed Oct 2017

review from
10.0

Pros: New plane

Cons: Nothing

Reviewed Oct 2017

review from
8.0

Cons: Baggage took almost 90 minutes to come off plane.

Reviewed Sep 2017

review from
4.6

Rude Flight Attendant

Pros: The flight attendants were very rude. One didn't want to asssit my 8 year old when she couldn't open the door. They kept waking me up to put on my damn seat belt.

Cons: The flight attendant yelled at my 8 year old . They didn't want to help my daughter get out of the bathroom. They stood there rolling their eyes. Don't think I'll be back on that air line

Reviewed Sep 2017

review from
6.0

Value for money

Pros: Price, clean plane , attentive crew,

Cons: Need better movie selection.

Reviewed Sep 2017

review from
6.0

Pros: Comfortable seats

Cons: They didn't load enough food for the flight so didn't receive a hot meal

Reviewed Sep 2017

review from
10.0

Pros: Newburgh airport is nice and small so were no long security lines. Norwegian air was perfect. No issues with anything.

Cons: Didn't have wifi on the plane. But it's not a deal breaker.

Reviewed Sep 2017

review from
10.0

Pros: Everything

Reviewed Sep 2017

review from
8.0

Pros: The food and service were wonderful!

Cons: Seats are not comfortable

Reviewed Sep 2017

review from
10.0

Pros: flights were on time.

Cons: loud passengers and at least water could be for free... its a 3 hour flight!!!

Reviewed Sep 2017

review from
7.6

Cons: They had no filed paperwork with JFK AND we were told that the plane could not leave Oslo until it was accomplished. The flight left two hours late.

Reviewed Sep 2017

review from
8.3

Great flight but delayed

Pros: Aircraft comfort and overall amenities

Cons: Out of 4 flights with Norwegian this trip, 3 were delayed because of issues with the aircraft. It's ok when it happens once, but 75% delays is no fun and not good

Reviewed Aug 2017

review from
8.0

Good experience

Pros: I was very comfortable and slept the majority of the flight, which I desperately needed. I'd fly Norwegian again.

Cons: The flight was delayed by 3+ hours. I'm not sure why but I doubt it was the airline's fault.

Reviewed Aug 2017

review from
6.0

rude crew

Pros: seats were comfortable

Reviewed Aug 2017

review from
5.3

Pros: Entertainment was good. Plane was pretty new/nice

Cons: The food is rediculous. Apparently you have to pay extra ahead of time to even get a glass of water. That is unacceptable to me and because I didn't book on their website directly, I was never notified of this. 3 dollars for a bottle of water. It wouldn't be a bad airline if not for this but they have to skimp on this one little thing. It's also upsetting because it's an 8 hour flight. You need water and food!! That ruined it for me and it's such a simple thing. Plus the flight attendants were unprofessional. Probably won't fly them again.

Reviewed Aug 2017

review from
6.3

Good for the price

Pros: Easy, on time, cheap

Cons: No food or drinks for free (even water), but you get what you pay for! Was super cheap. Bunch of drunk Germans didn't help - but not their fault

Reviewed Aug 2017

review from
2.0

20 kg bs 23 kg

Pros: Please make sure that the allotted luggage is properly reflected.

Reviewed Aug 2017

review from
10.0

great airline

Pros: staff was nice and always helpful will difinitly use again

Reviewed Aug 2017

review from
2.0

Postponed Flight - No aircraft???

Cons: Flight postponed over 3 hours waiting for air-craft. Finally one showed up...from STOCKHOLM! (Where I flew in from 5 hours previously). So I waited in the airport for 8 hrs for no reason when I could have taken the later flight from stockholm.

Reviewed Aug 2017

review from
4.3

EXPECT DELAYS and LACK of COMMUNICATION

Pros: Cost. Okay entertainment options.

Cons: I arrived at 6am at the airport for my 8am flight. I was told to wait because my flight was delayed, and I would not make my connection to LAX. We waited with absolutely no information for a while until people started to panic. There was no Norwegian representative at the Airport, so we were basically told to wait or call ourselves. I did not have a way to call, but others did. Eventually we were told that there were no other flights for us to be placed at that day. If fact, the next open flight would not be until 3 days later. Needless to say, many of us were really worried of being stuck in London. However, some time later we were told that the LAX flight was 20 minutes delayed, and that "maybe" it would get delayed more. Some of us decided to board even though we knew we might get stuck in London. We boarded at 11:30am (the original time we were given as departure time). Once in the plane, we were informed that the plane had been delayed because of lack of crew, and the we were told that we would not make our LAX connection. Our flight did not end up departing until 1:15pm. At around 1 there was an announcement telling us that they we would be waiting for us in London after all. Obviously everyone there was upset about being delayed too, but at least me made it to LAX.

Reviewed Aug 2017

review from
5.6

Surly staff

Pros: boarding was organized

Cons: I realize you have good prices but seriously making people pay for water, coffee, blankets etc. will be a determ factor if I have a choice to use another airline next time. Also the staff was rude

Reviewed Aug 2017

review from
3.3

beware this disount airline!

Cons: They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat.

Reviewed Aug 2017

review from
7.6

Flight delayed due to "sick stewart"

Pros: Loved the free WIFI, the new planes, seats could be roomier and some accessories to help passengers sleep could have been provided.

Cons: Our flight was boarded, had pulled away from gate and was preparing to taxi for take-off when the piliot came on the loadpreakers to say that they were returning to gate to let sick stewart get off plane and that we would have to wait for replacement. The replacement arrived 1hr 45min later. This delay almost made me miss my connection in Belfast. A Kiosk for check-in would have been sorely appreciated- I was traveling with just a back-pack, but still had to stand in line for 1 hr to check in at the desk.

Reviewed Jul 2017

review from
8.0

Short and Convenient Trip

Pros: It was an excellent value to fly from Stockholm to Copenhagen. We considered taking the train, but the cost vs. time made it much better to fly. The time of the flight was just an hour, and no beverages were offered. This was acceptable, but water would have been nice! Very easy boarding and the fight was on time.

Cons: The seats are not very big, and the air conditioning was not adequate for July as we waited on the runway. The gate seating at Stockholm airport could have been better, as there were not nearly enough seats at the gate for all passengers waiting.

Reviewed Jul 2017

review from
2.0

Pros: Plane was clean and confortable.

Cons: My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

Reviewed Jul 2017

review from
6.8

Simple 1 hour flight; bus gate boarding

Pros: 1 hour flight. Good magazine with interesting articles.

Cons: Boarding was a bus gate.

Reviewed Jul 2017

review from
8.0

Cons: no wifi :(

Reviewed Jul 2017

review from
4.6

Nice aircraft

Cons: Seats are small and uncomfortable. Food was ok. They forgot to give us food, had to ask....

Reviewed Jul 2017

review from
6.4

No issues. Norwegian Air is fine for intra-Europe destinations.

Pros: No issues. Seats are packed tight, but we had no issues and they didn't try to limit us to one bag or anything like that. Everything was more or less on time for this flight (unlike Norwegian's trans-atlantic flights which are a disaster...read my review of that flight segment).

Reviewed Jul 2017

review from
5.3

Where is the love

Pros: The movies were good

Cons: The seats are so slender everybody's shoulders overlap... and in Europe and on way home no food or drinks plus 100 for bags... flight attendants are now dollar store clerks... it was just too cheap...

Reviewed Jul 2017

review from
5.6

Budget Airline

Pros: Price

Cons: Uncomfortable, no charging outlets for phone.

Reviewed Jul 2017

review from
5.3

Cons: I was traveling with my brother and sister and for some reason their flight didn't include free checked bags. Once they checked in at one counter they were sent to another counter to pay for their bags. I had to wait with them in line for 45 minutes just to pay for two bags. Then we had to go back to the other counter to show that we paid for their bags. We are lucky we made our flight! I also don't know why my ticket included two checked bags and their tickets did not when we paid for them the same way.

Reviewed Jul 2017

review from
4.0

Spent 4 hours in the plane on the ground...

Pros: The seat, bathrooms, videos.

Cons: After boarding we waited an hour in the plane to begin our flight and once we landed it took three more hours to find an open gate. In those three hours most of it the lights were off and the pilot/crew just didn't explain to anyone why we were waiting and when they finally told us how much longer we would have to wait (after an hour had past) we were told twenty minutes only to wait an hour for another updated time of ten minutes only to wait another fifty. Then once off the plane I found out they sent my checked bag with all my clothing in it to Norway instead of NYC.

Reviewed Jul 2017

review from
5.6

Cons: Did not have vegetarian options. Smaller selection of movies.

Reviewed Jul 2017

review from
2.0

Worst airline ever

Pros: Nothing

Cons: They CANCELLED the flight 2 minutes BEFORE TAKEOFF (yes, takeoff... we were already on the tarmac). They did NOT give us vouchers for food or hotel. They placed us on a different flight more than 12 hours after the departure time of the original flight. The service was deplorable. The flight attendants (inside the plane) were LAUGHING AT US because the flight got cancelled. I am not joking. I am NEVER using this airline a again.

Reviewed Jul 2017

review from
10.0

Rome to Copenhagen

Pros: Comfortable, easy flight.

Reviewed Jul 2017

review from
3.6

12 hour delay

Cons: Delayed boarding, taxi-ing out to the end of the runway and *then* learning of the cancelled flight, the night spent in the airport, watching two other flights for Madrid board and take off while my flight was delayed over and over again. In total, the flight arrived to Madrid 12 hours after it was scheduled to.

Reviewed Jul 2017

review from
2.0

Worst customer service ever

Pros: Nothing. Norwegian Air didn't even give us the chance to like anything about them.

Cons: We arrived at the airport running a bit late due to a holiday change in public transportation schedules. No problem, though, we were keeping a close eye on the time and were confident we could still get through security and to the gate before they closed the doors. We'll never know now, because we weren't allowed the chance. The automated kiosks would not print boarding passes because it was too close to flight time, and when we attempted to approach the service desk, the attendant in front of the line would not let us approach. Yes, they actually had a "bouncer" on their service desk line. We were instead directed to "flight services," where the employees apparently receive special training in not caring about the travellers' issues that are brought to them. We were informed in a very bored tone that our money would.not be refunded or credited toward rebooking a later flight, and we were offered the "opportunity" to book a later flight at about two and a half times the original price we had paid, plus a mountain of fees on top of that. We opted instead to take the train for a fraction of the price with an arrival time similar to tyat of the new booking we were offered. Suffice it to say, this company will never see another cent from me. I'd advise you not to throw your money away on them, either. If anything at all goes wrong with your travel plans, they won't hesitate to rake you over the coals.

Reviewed Jun 2017

review from
2.0

Cons: They canceled my return flight and I haven't received a refund. I had to stay in Copenhagen another night and then take a 14 hour train ride through Germany to get home. This was the most ridiculous customer service experience ever. They did nothing to help the passengers get to their destinations. They were rude and didn't care

Reviewed Jun 2017

review from
10.0

Fantastic experience!

Pros: We had a great experience with Norwegian. The aircraft was comfortable and clean. The crew was very friendly. I thought the entertainment selections were great- they had a good number of movies (new and old) along with some games. Purchasing our tickets through Kayak, we had an e-ticket which included meals and check-in luggage. A great deal all around. We only brought carry-ons and there was enough overhead space to accommodate everyone on board-something that is becoming increasingly rare as people try to avoid checked baggage fees. The meals were tasty enough.

Cons: We couldn't check-in online for some reason so we had to check-in at the airport. There were some longer lines and we didn't need to check any baggage so it felt a bit like wasted time.

Reviewed Jun 2017

review from
8.0

Original flight cancelled.

Pros: Flight was overall fine. Enjoy flying Norwegian. Only hang up was our initial flight got cancelled, but we were rebooked over the phone quickly and submitted receipts for reimbursement. So while it left a bad taste in our mouth, these things happen.

Cons: Flight getting cancelled was a bummer. Technical issues.

Reviewed Jun 2017

review from
5.0

Pros: Clean plane

Cons: Lack of organization with boarding

Reviewed Jun 2017

review from
10.0

Pros: Everything was great.

Cons: They charged you for everything even water. But it's normal since it is a low cost.

Reviewed Jun 2017

review from
5.3

Pros: Staff was courteous.

Cons: The food situation was poor. Over 4 hour international and no meal or beverage service.

Reviewed Jun 2017

review from
10.0

Great flight.

Pros: Business class was great! On time flight!

Cons: Random turbulence

Reviewed Jun 2017

review from

10.0

Pros: Very small airport so ease of check in was perfect.

Cons: No wifi or tv screens at all.

Reviewed Jan 2018

review from
10.0

No meal offered although paid for.

Pros: I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Cons: Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

Reviewed Nov 2017

review from
10.0

Smooth Flying

Pros: The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

Reviewed Oct 2017

review from
9.3

Pros: Good crew and very smooth flight. Other than the inefficient boarding process which is more the airports fault, my experience with Norwegian was excellent.

Reviewed Oct 2017

review from
9.3

Ok

Pros: We were delayed. Did good time still.... nice and polite flight crew..

Reviewed Oct 2017

review from
10.0

Pros: New plane

Cons: Nothing

Reviewed Oct 2017

review from
10.0

Pros: Newburgh airport is nice and small so were no long security lines. Norwegian air was perfect. No issues with anything.

Cons: Didn't have wifi on the plane. But it's not a deal breaker.

Reviewed Sep 2017

review from
10.0

Pros: Everything

Reviewed Sep 2017

review from
10.0

Pros: flights were on time.

Cons: loud passengers and at least water could be for free... its a 3 hour flight!!!

Reviewed Sep 2017

review from
10.0

great airline

Pros: staff was nice and always helpful will difinitly use again

Reviewed Aug 2017

review from
10.0

Rome to Copenhagen

Pros: Comfortable, easy flight.

Reviewed Jul 2017

review from
10.0

Fantastic experience!

Pros: We had a great experience with Norwegian. The aircraft was comfortable and clean. The crew was very friendly. I thought the entertainment selections were great- they had a good number of movies (new and old) along with some games. Purchasing our tickets through Kayak, we had an e-ticket which included meals and check-in luggage. A great deal all around. We only brought carry-ons and there was enough overhead space to accommodate everyone on board-something that is becoming increasingly rare as people try to avoid checked baggage fees. The meals were tasty enough.

Cons: We couldn't check-in online for some reason so we had to check-in at the airport. There were some longer lines and we didn't need to check any baggage so it felt a bit like wasted time.

Reviewed Jun 2017

review from
10.0

Pros: Everything was great.

Cons: They charged you for everything even water. But it's normal since it is a low cost.

Reviewed Jun 2017

review from
10.0

Great flight.

Pros: Business class was great! On time flight!

Cons: Random turbulence

Reviewed Jun 2017

review from

6.6

As expected from a budget airline.

Pros: More legroom than expected. Seats are thin though but comfortable enough for a 2 hour flight. WiFi has movies although the selection was pretty slim and they cost 5 euros! Also, the app seemed to have an issue that the titles of the movies didn’t appear anywhere so you had to guess what the movies were based on one screenshot.

Cons: They claimed they had WiFi but I would hardly call it that. It was very slow and kept disconnecting. Also, had to pay for movies and even regular drinks like orange juice. I know it’s budget airline but still bothers me especially since they charge 2-3 times regular price for the food.

Reviewed Dec 2018

review from
8.0

Excellent value

Pros: For Copenhagen to JFK flight only: Excellent crew, satisfactory food service, very good drink service, great plane, comfortable seat in Premium comparable to old business class seats before lie flat became standard.

Cons: Extremely understaffed check-in desk in Lisbon with extremely long lines took over thirty minutes of waiting to reach the desk. No separate check-in lines for Premium, since they have no Premium service from there to Copenhagen. No Premium seating or services available from Lisbon to Copenhagen. No staff or facility at Copenhagen airport to print boarding pass for transfer passengers until gate agents finally arrived.

Reviewed Nov 2018

review from
8.0

Newburgh to Edinburghflight home was much more

Pros: Flight home had an open middle seat

Cons: Flight over was too crowded

Reviewed Mar 2018

review from
8.0

Mild

Pros: It was a shot flight. Not much happening.

Cons: The flight was delayed.

Reviewed Mar 2018

review from
8.0

You get what you get

Pros: No one bothered me.

Cons: That you have to pay extra for entertainment and food.

Reviewed Feb 2018

review from
8.0

Got the job done!

Pros: Fast boarding, on time arrival and friendly service; what more do you need!

Reviewed Feb 2018

review from
8.3

No frills flight.

Pros: All went as expected. Efficient and timely.

Cons: Seat bottom cushions worn out

Reviewed Nov 2017

review from
7.0

Delay handled poorly

Pros: For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

Cons: My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

Reviewed Oct 2017

review from
8.0

Cons: Baggage took almost 90 minutes to come off plane.

Reviewed Sep 2017

review from
8.0

Pros: The food and service were wonderful!

Cons: Seats are not comfortable

Reviewed Sep 2017

review from
7.6

Cons: They had no filed paperwork with JFK AND we were told that the plane could not leave Oslo until it was accomplished. The flight left two hours late.

Reviewed Sep 2017

review from
8.3

Great flight but delayed

Pros: Aircraft comfort and overall amenities

Cons: Out of 4 flights with Norwegian this trip, 3 were delayed because of issues with the aircraft. It's ok when it happens once, but 75% delays is no fun and not good

Reviewed Aug 2017

review from
8.0

Good experience

Pros: I was very comfortable and slept the majority of the flight, which I desperately needed. I'd fly Norwegian again.

Cons: The flight was delayed by 3+ hours. I'm not sure why but I doubt it was the airline's fault.

Reviewed Aug 2017

review from
7.6

Flight delayed due to "sick stewart"

Pros: Loved the free WIFI, the new planes, seats could be roomier and some accessories to help passengers sleep could have been provided.

Cons: Our flight was boarded, had pulled away from gate and was preparing to taxi for take-off when the piliot came on the loadpreakers to say that they were returning to gate to let sick stewart get off plane and that we would have to wait for replacement. The replacement arrived 1hr 45min later. This delay almost made me miss my connection in Belfast. A Kiosk for check-in would have been sorely appreciated- I was traveling with just a back-pack, but still had to stand in line for 1 hr to check in at the desk.

Reviewed Jul 2017

review from
8.0

Short and Convenient Trip

Pros: It was an excellent value to fly from Stockholm to Copenhagen. We considered taking the train, but the cost vs. time made it much better to fly. The time of the flight was just an hour, and no beverages were offered. This was acceptable, but water would have been nice! Very easy boarding and the fight was on time.

Cons: The seats are not very big, and the air conditioning was not adequate for July as we waited on the runway. The gate seating at Stockholm airport could have been better, as there were not nearly enough seats at the gate for all passengers waiting.

Reviewed Jul 2017

review from
6.8

Simple 1 hour flight; bus gate boarding

Pros: 1 hour flight. Good magazine with interesting articles.

Cons: Boarding was a bus gate.

Reviewed Jul 2017

review from
8.0

Cons: no wifi :(

Reviewed Jul 2017

review from
8.0

Original flight cancelled.

Pros: Flight was overall fine. Enjoy flying Norwegian. Only hang up was our initial flight got cancelled, but we were rebooked over the phone quickly and submitted receipts for reimbursement. So while it left a bad taste in our mouth, these things happen.

Cons: Flight getting cancelled was a bummer. Technical issues.

Reviewed Jun 2017

review from

2.0

Pros: Almost as bad as easyjet

Cons: Non standard smaller capacity carry-on. Meal and snack charges even cross Atlantic. Not worth the cost with Overcharges

Reviewed Mar 2019

review from
3.6

Really bad for travelling with children

Pros: Nothing in particular. I guess crew was polite

Cons: THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Reviewed Mar 2018

review from
2.0

Pros: Nothing

Cons: They never let me board, and did not tell me why. Not money back. Terrible customer service

Reviewed Feb 2018

review from
4.6

Rude Flight Attendant

Pros: The flight attendants were very rude. One didn't want to asssit my 8 year old when she couldn't open the door. They kept waking me up to put on my damn seat belt.

Cons: The flight attendant yelled at my 8 year old . They didn't want to help my daughter get out of the bathroom. They stood there rolling their eyes. Don't think I'll be back on that air line

Reviewed Sep 2017

review from
6.0

Value for money

Pros: Price, clean plane , attentive crew,

Cons: Need better movie selection.

Reviewed Sep 2017

review from
6.0

Pros: Comfortable seats

Cons: They didn't load enough food for the flight so didn't receive a hot meal

Reviewed Sep 2017

review from
6.0

rude crew

Pros: seats were comfortable

Reviewed Aug 2017

review from
5.3

Pros: Entertainment was good. Plane was pretty new/nice

Cons: The food is rediculous. Apparently you have to pay extra ahead of time to even get a glass of water. That is unacceptable to me and because I didn't book on their website directly, I was never notified of this. 3 dollars for a bottle of water. It wouldn't be a bad airline if not for this but they have to skimp on this one little thing. It's also upsetting because it's an 8 hour flight. You need water and food!! That ruined it for me and it's such a simple thing. Plus the flight attendants were unprofessional. Probably won't fly them again.

Reviewed Aug 2017

review from
6.3

Good for the price

Pros: Easy, on time, cheap

Cons: No food or drinks for free (even water), but you get what you pay for! Was super cheap. Bunch of drunk Germans didn't help - but not their fault

Reviewed Aug 2017

review from
2.0

20 kg bs 23 kg

Pros: Please make sure that the allotted luggage is properly reflected.

Reviewed Aug 2017

review from
2.0

Postponed Flight - No aircraft???

Cons: Flight postponed over 3 hours waiting for air-craft. Finally one showed up...from STOCKHOLM! (Where I flew in from 5 hours previously). So I waited in the airport for 8 hrs for no reason when I could have taken the later flight from stockholm.

Reviewed Aug 2017

review from
4.3

EXPECT DELAYS and LACK of COMMUNICATION

Pros: Cost. Okay entertainment options.

Cons: I arrived at 6am at the airport for my 8am flight. I was told to wait because my flight was delayed, and I would not make my connection to LAX. We waited with absolutely no information for a while until people started to panic. There was no Norwegian representative at the Airport, so we were basically told to wait or call ourselves. I did not have a way to call, but others did. Eventually we were told that there were no other flights for us to be placed at that day. If fact, the next open flight would not be until 3 days later. Needless to say, many of us were really worried of being stuck in London. However, some time later we were told that the LAX flight was 20 minutes delayed, and that "maybe" it would get delayed more. Some of us decided to board even though we knew we might get stuck in London. We boarded at 11:30am (the original time we were given as departure time). Once in the plane, we were informed that the plane had been delayed because of lack of crew, and the we were told that we would not make our LAX connection. Our flight did not end up departing until 1:15pm. At around 1 there was an announcement telling us that they we would be waiting for us in London after all. Obviously everyone there was upset about being delayed too, but at least me made it to LAX.

Reviewed Aug 2017

review from
5.6

Surly staff

Pros: boarding was organized

Cons: I realize you have good prices but seriously making people pay for water, coffee, blankets etc. will be a determ factor if I have a choice to use another airline next time. Also the staff was rude

Reviewed Aug 2017

review from
3.3

beware this disount airline!

Cons: They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat.

Reviewed Aug 2017

review from
2.0

Pros: Plane was clean and confortable.

Cons: My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

Reviewed Jul 2017

review from
4.6

Nice aircraft

Cons: Seats are small and uncomfortable. Food was ok. They forgot to give us food, had to ask....

Reviewed Jul 2017

review from
6.4

No issues. Norwegian Air is fine for intra-Europe destinations.

Pros: No issues. Seats are packed tight, but we had no issues and they didn't try to limit us to one bag or anything like that. Everything was more or less on time for this flight (unlike Norwegian's trans-atlantic flights which are a disaster...read my review of that flight segment).

Reviewed Jul 2017

review from
5.3

Where is the love

Pros: The movies were good

Cons: The seats are so slender everybody's shoulders overlap... and in Europe and on way home no food or drinks plus 100 for bags... flight attendants are now dollar store clerks... it was just too cheap...

Reviewed Jul 2017

review from
5.6

Budget Airline

Pros: Price

Cons: Uncomfortable, no charging outlets for phone.

Reviewed Jul 2017

review from
5.3

Cons: I was traveling with my brother and sister and for some reason their flight didn't include free checked bags. Once they checked in at one counter they were sent to another counter to pay for their bags. I had to wait with them in line for 45 minutes just to pay for two bags. Then we had to go back to the other counter to show that we paid for their bags. We are lucky we made our flight! I also don't know why my ticket included two checked bags and their tickets did not when we paid for them the same way.

Reviewed Jul 2017

review from
4.0

Spent 4 hours in the plane on the ground...

Pros: The seat, bathrooms, videos.

Cons: After boarding we waited an hour in the plane to begin our flight and once we landed it took three more hours to find an open gate. In those three hours most of it the lights were off and the pilot/crew just didn't explain to anyone why we were waiting and when they finally told us how much longer we would have to wait (after an hour had past) we were told twenty minutes only to wait an hour for another updated time of ten minutes only to wait another fifty. Then once off the plane I found out they sent my checked bag with all my clothing in it to Norway instead of NYC.

Reviewed Jul 2017

review from
5.6

Cons: Did not have vegetarian options. Smaller selection of movies.

Reviewed Jul 2017

review from
2.0

Worst airline ever

Pros: Nothing

Cons: They CANCELLED the flight 2 minutes BEFORE TAKEOFF (yes, takeoff... we were already on the tarmac). They did NOT give us vouchers for food or hotel. They placed us on a different flight more than 12 hours after the departure time of the original flight. The service was deplorable. The flight attendants (inside the plane) were LAUGHING AT US because the flight got cancelled. I am not joking. I am NEVER using this airline a again.

Reviewed Jul 2017

review from
3.6

12 hour delay

Cons: Delayed boarding, taxi-ing out to the end of the runway and *then* learning of the cancelled flight, the night spent in the airport, watching two other flights for Madrid board and take off while my flight was delayed over and over again. In total, the flight arrived to Madrid 12 hours after it was scheduled to.

Reviewed Jul 2017

review from
2.0

Worst customer service ever

Pros: Nothing. Norwegian Air didn't even give us the chance to like anything about them.

Cons: We arrived at the airport running a bit late due to a holiday change in public transportation schedules. No problem, though, we were keeping a close eye on the time and were confident we could still get through security and to the gate before they closed the doors. We'll never know now, because we weren't allowed the chance. The automated kiosks would not print boarding passes because it was too close to flight time, and when we attempted to approach the service desk, the attendant in front of the line would not let us approach. Yes, they actually had a "bouncer" on their service desk line. We were instead directed to "flight services," where the employees apparently receive special training in not caring about the travellers' issues that are brought to them. We were informed in a very bored tone that our money would.not be refunded or credited toward rebooking a later flight, and we were offered the "opportunity" to book a later flight at about two and a half times the original price we had paid, plus a mountain of fees on top of that. We opted instead to take the train for a fraction of the price with an arrival time similar to tyat of the new booking we were offered. Suffice it to say, this company will never see another cent from me. I'd advise you not to throw your money away on them, either. If anything at all goes wrong with your travel plans, they won't hesitate to rake you over the coals.

Reviewed Jun 2017

review from
2.0

Cons: They canceled my return flight and I haven't received a refund. I had to stay in Copenhagen another night and then take a 14 hour train ride through Germany to get home. This was the most ridiculous customer service experience ever. They did nothing to help the passengers get to their destinations. They were rude and didn't care

Reviewed Jun 2017

review from
5.0

Pros: Clean plane

Cons: Lack of organization with boarding

Reviewed Jun 2017

review from
5.3

Pros: Staff was courteous.

Cons: The food situation was poor. Over 4 hour international and no meal or beverage service.

Reviewed Jun 2017

review from

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