Pros (+) The staff was great, everyone I contacted had a friendly demeanor and a professional attitude.
Cons (-) Not much to complain about.
2 stars
Holiday Inn Express & Suites Detroit-Novi
Photos of Holiday Inn Express & Suites Detroit-Novi
Overview
Welcome to the NEWLY RENOVATED Holiday Inn Express Novi. We are less than 1 mile from the Twelve Oaks Mall and centrally located in between Novi, Farmington Hills, and Wixom corporate companies. We welcome corporate travelers visiting Harman, Toyota, Nissan, Akebono, Daifuku Webb, and many more. We also welcome many traveling teams attending the Novi Ice Arena, Total sports, and Walled Lake Northern High school for Dance competitions. 12 Oaks Mall, Fountain Walk Entertainment Plaza, Bay pointe Golf Club, Glen Oaks Golf Club and many other locations in Novi, Farmington Hills, Wixom, and Livonia. The hotel is just minutes away from corporate complexes on Cabot Drive, Country Club Drive and Hills tech Drive. All of our accommodations offer newly renovated spaces. We also offer free Fiber Optic Wi-Fi or hardwire connections. 24-hour fitness center or go for a swim in our indoor heated pool. Each room is equipped with a Single King bed or two Queen beds, mini-fridge, microwave, and Keurig coffee makers.
Latest deals for Holiday Inn Express & Suites Detroit-Novi
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Holiday Inn Express & Suites Detroit-Novi
- Indoor pool
- Fitness center
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
General
- Seating area
- Soundproof rooms
- Telephone
Pool and spa
- Hot tub
- Indoor pool
Parking and transportation
- Shuttle service (free)
- Free parking
Laundry
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kid-friendly buffet
- Complimentary breakfast
Bedroom
- Alarm clock
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Detroit-Novi
7.7
Good
362 verified ratings
Wonderful
167
Very good
43
Good
42
Okay
19
Fair
22
Mediocre
18
Poor
51
Summary of reviews
Guests say
Guests had mixed experiences at the hotel. While many praised the cleanliness of the rooms and the quality of breakfast, significant complaints were raised regarding the service, including rude staff and issues with reservations. Some guests also noted noise disturbances and inconveniences during their stay.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
All reviews
Pros (+) I stayed here with my cousin for the night. The staff was terrible I couldn't even understand the lady who checked me in!! When you walked in the hotel smelled like BO. The hallways need to be updated. The rooms do as well. Tge walls are paper thin yiu can here everything!! I will not be staying at the Hotel ever again!! Rooms are way over priced!!
Pros (+) The staff were all very friendly and helpful. They have a wonderful free breakfast and keep thing full and hot. The hotel was easy to find and in a nice location.
Cons (-) The pool was a little cold.
Pros (+) Great breakfast and friendly staff
Cons (-) Pool was small and chilly, no spa
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the quality of the beds at Holiday Inn Express & Suites Detroit-Novi?
Some guests found the beds uncomfortable and old, while others mentioned that the sheets smelled freshly washed and the rooms were clean.
Is parking available at Holiday Inn Express & Suites Detroit-Novi?
Yes, the hotel offers free parking and a complimentary shuttle service.
What can I expect from the breakfast at Holiday Inn Express & Suites Detroit-Novi?
Guests have praised the breakfast, mentioning that it was delicious with lots of options and that the hot breakfast options were great. However, some guests mentioned that the pancake maker wasn't working properly.
How is the cleanliness at Holiday Inn Express & Suites Detroit-Novi?
While some guests found the hotel very clean and nice, others mentioned issues with the room conditions, such as black mold, stains, and peeling wallpaper.
What is the best time to visit Holiday Inn Express & Suites Detroit-Novi?
The high season is in May, and some guests have mentioned that the location is good and convenient.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Inspection
Some guests reported issues with cleanliness and maintenance, so it may be beneficial to request a room inspection upon check-in to ensure everything is in good condition.
Consider Room Selection Carefully
Several guests mentioned discrepancies between the advertised room features and the actual room provided. If specific room features are important to you, it's advisable to confirm these directly with the hotel before booking.
Check for Noise Insulation
A few guests noted that the soundproofing between rooms was not effective. If you are sensitive to noise, it might be helpful to inquire about this or request a room in a quieter area of the hotel.
Verify Amenities Availability
Some guests experienced issues with amenities such as the pancake maker and room key functionality. It could be beneficial to verify the availability of specific amenities before your stay.
Plan for Extra Toiletries
A few guests mentioned a shortage of towels and toilet paper, even after requesting them. It might be wise to bring along some extra toiletries, just in case.
Confirm Room Type
There were reports of guests not receiving the room type they had booked. It's recommended to double-check your room type upon arrival to avoid any inconvenience.
Check for Mold
Several guests reported black mold in their rooms. It's advisable to inspect the room for any signs of mold upon arrival and request a room change if necessary.
Inquire About Breakfast Options
While many guests praised the breakfast, some noted issues with the availability of certain items and the quality of the food. Consider inquiring about the breakfast options to ensure they meet your expectations.
Test Room Facilities
Some guests encountered issues with room facilities such as the air conditioning and bathroom fixtures. Testing these facilities upon arrival can help address any problems early on.
Address Check-in Concerns
A few guests experienced challenges during the check-in process, including reservation cancellations and room availability. It may be helpful to confirm your reservation in advance and address any concerns at check-in.
Location
39675 West 12 Mile Road, Novi, MI 48377
What's nearby
- Motorsports Museum2.1 mi
- Motorsports Hall of Fame2.1 mi
- Putting Edge2.3 mi
- Paradise Park3.1 mi
- Suburban Collection Showplace3.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Detroit-Novi
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | $118 |
Average price (weekend night) | $122 |
When to book a room at Holiday Inn Express & Suites Detroit-Novi
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Detroit-Novi
FAQs when booking at Holiday Inn Express & Suites Detroit-Novi
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in NoviMost recommended
See most recommended stays in NoviGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 2.1 mi |
Nearest Airport | Detroit Metropolitan Wayne County |
Distance to airport | 19.5 mi |