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The staff was utterly one of the BEST ever! From the front desk, to room service and JAKE the driver. Brunch on Sunday was lovely and well priced. Location was amazing. 1st floor room was in the way back with a parking lot view and smelly corridor near the kitchen. Also, outdoor pool not on premises.
My boyfriend and I were so surprised and excited when we returned to the room after dinner to find a rose on the bed and Glenn Miller playing on the stereo system. Because we'd met swing dancing I was sure he'd somehow arranged it as a suprise but he swears it was a coincidence. It was such a nice touch and added to the romance of the trip. Plus, the room was large enough that we were even able to do a little swing dancing together!
everything we were not in the main building
The hot spring! The food and drinks we're pricey.
Comfort and convinience Nothing
Beaut. They upgraded us for free, without even telling us. Everything was fantastic.
My daughter and had a nice relaxing time. We love the pool so much We didn't have time for this but I was happy for this, the addition of the teen spa choices The removal of kids pizza from the menu ;(
Overall very nice would come back again The lines at the check in and check out service
It was in a central location near restaurants and right up the hill from Niagara Falls. Beds were comfortable and rooms were very clean. Parking is $30 a day! Also was given a room without a bed in it when I first arrived. They were able to switch rooms for me though. I think there were cheaper hotels around that would've sufficed
The location was excellent giving easy access to the Casino and the Falls. Plenty of good restaurants near by, easy access to our wine tour that we scheduled. Our first room was extremely small, had stains on the towels, one stain on the bed, fruit flies, and gum on the recycle bin. I went down to speak to one of the front desk agents to complain with pictures of the evidence. The agent gave me another room key to an " upgraded room". When my finance and I arrived at the next room on the 7th floor, I quickly realised that it was a handicap room. My fiance was not impressed, nor was I. We both took a quick look around and found the floors in the bathroom very greasy and found a few hairs in the bathtub. Also, I noticed the duvet cover was two sheets rather than a sealed duvet cover; I am not sure if this is customary at the Hilton.. I would not stay at this location again due to the reasons mentioned above, not to mention it was approaching $600 for 2 nights..
The pillows and bed Poor connection on tv No radio No aux cable No clock Pay for 25 or 30 for parking -.- Not included breakfest Room wasn't what I expected king bed room I thought was somthing romantic side was 3 year anniversary
always take great pride in staying there. overall, the experience never disappoints. front desk staff is always incredibly helpful. I was discouraged by valet. when we were leaving I must have had 6 or 7 bags in my hand and as the valet driver got out of my car, I even made a point of telling him to give me a second for me a give him a tip. he just walked off to some other conversation he was having previously with someone else and didn't help me with my bags at all. I tipped him anyway, even though I shouldn't have.
Very nice hotel. Great location. Staff was very friendly and even upgraded our room for free.
The room was extremely clean and comfortable. I was literally in awe from the sparkling bathroom floors! ( not one mark, hair, or streak) bedding and pillows were calling for us! My girls even commented and trust me they are Teens and super hard to impress let alone give a compliment. The maintenance call was handled quickly and effectively. The gentleman apologized for the interruption and easily fixed the shower drain backup. Most unprofessional staff We have encountered at a Hilton. We stay at them often and love the superior rooms and service. But after a long evening with our girls walking and enjoying the falls attractions Amd sites. Dropping almost $ 700 ln the room to start off to have to be charged for WIFI for the one person extra and to be told that we cannot enjoy the complimentary breakfast or attraction packages (even though we are paying the exact same price as the ones who qualify) and then to be insulted by offering us $3.00 off an iMax show (wow no thanks) super disappointed in the lack of effort and quite frankly rude and curt tone. Calling me dear while my title is Dr. That is petty and really didn't bother me too much just mentioned as a sidebar. Also I am a HIlton Honors member but I husband booked online and forgot to include the member #. Which they told us we cannot earn the points for this stay.... Why???? Idk
Perfect location and very comfortable room. Great breakfast buffet. The yawn in the middle of the Managers welcome voice mail and the pair of someone else's socks found in the bathroom under the vanity.
Hotel itself was huge. Very nicely done. Clean. Pool area looked different than in photos, still a good pool for kids. View was slightly obstructed by a giant casino with a huge digital monitor display on the side of it. Could still see both falls ok.
The Italian Restaurant was not good
advertised a whirlpool tub and a view of the casino got a back room butted up against the elevator pick another hotel
Even we stayed only two nights it was worthed every penny. View at waterfall was amazing. Room was big, clean and very comfortable Elevators where only thing that was annoying..... Either was to long line or you have to miss out rides because it was full. (Maybe because it was Labor Day weekend and hotel was packed) Parking wasn't free and it was little bit pricey ($30 + ~20% taxes).
Comfortable, gracious staff...I wasn't there long enough to enjoy the Spa..maybe next time! No
Great location for attending Shaw Festival - just across the street! Many wonderful restaurants within walking distance. Others just a 5 minute drive away. The room wasn't as large as we might have expected, given the price point.
I thought the hotel was five star all the way. N/A
Well located, central but not in the heart of the town. On site restaurant food was excellent wih a great ambiance and in particular the breakfast was outstanding. Liked the coffee room in the foyer.
The staff and kitchen were excellent. the location was very convenient for shopping and the plays in the festival. The room was claustrophobic and the liack of closet space was a major problem. The room is simply too small.
Reception staff very friendly and helpful. Bedroom well equipped Breakfast choice , cooked or continental. Couldn't mix therefore no toast or bread offered.
Very relaxing,location location.great night sleep,modern amenities pi Nice to have a pillow menu.
The hotel is modern and luxurious. We were welcomed into our room with a complimentary brownie and personalized stationary. Our room was beautifully decorated and the mattress was very plush and comfy. There was complimentary tassimo coffee and tea in the lounge that looked like a living room out of a decorating magazine (my in-laws got great use out of it). There was also a filtered water dispensor in the hotel that saved us from buying bottled water. The television in the bathroom was also a nice touch! Complimentary continental breakfast was delicious! All the shops were only 5 minute walk away. The hotel had a lot of little details that made it a great stay. Our room over looked a parking lot.
Room size, staff courtesy A little like a maze. Long walks with many turns to get to various facilities.
Yes,when I was told that my card was declined, I was shocked. I was under the impression that it was prepaid with my other card that I had given them before I left the usa. She said no that was just to hold the reservation.I Have the form that clearly states what our credit limit is and I am writing to the consumers division to report this lack of privacy. In the end we stayed only two days instead of four. They gave us a hard time about that also , needing 48 hours notice. Which they had on the first day we got there when we saw the way we were treated. We decided not to stay for the four. They got more than the 48 hours.
The service at this hotel is always exceptional and we enjoy coming back again and again. I don't like the extra parking and facility fee.
We went over to USA to watch American Football and had difficulties with the crossing. We loved Niagara on the Lake and enjoyed the hotel, good food and well mannered staff. I would have enjoyed an outdoor swimming facility as it was very hot when we were with you.
The location of the conference center allowed easy travel to the quaint town of Niagara on the Lake as well as the falls. Once inside your facility I was impressed with the cleanliness .... Excellent!
The hotel was very modern with many designer touches
The White Oaks staff is friendly and helpful and speak to you when they see you. Their customer service is impeccable. Nothing
Free parking. On arrival we were met by very friendly staff, one of whom took us to our room and provide non-stop chatter about all of the hotels wonders which amounted to a grand sales pitch. Hello, we already paid. Very annoying first few minutes.
The room was very spacious and the beds were very very comfortable. The information provided to the guests re local sites was extremely helpful! And the spa had excellent treatments. Great gym too.
Top class hotel
New! Easy to get around. Length of hallways /distance from reception. The $10.00 facility fee!
Staff is friendly. View to the Falls outstanding. Parking is way over priced. With charge and additional fees we paid over $100.00 for having our car at an inconvenient location. Parking
The resort was clean and comfortable. We were upgraded at the front desk because they overbooked! Our room was beautiful and had an awesome view of the falls. The staff was super friendly. Our room had a jacuzzi, and the jets were broken. AlsoC the walls were really thin and we could hear everything.... and I mean everything... that the people in the room next to us were doing.
There were stains on the pillow. Washroom looked very old. pillows seemed very low quality.
The veiw was the amazing
Very good location Starbucks in hotel prices are expensive and drinks are not good. I ordered strawberry banana almost $10 (including tax) and taste so bad.
Hotel staff was friendly, great view of the falls and the windows restaurant was the best! Heated pool was freezing
Like the location, the room and convenience of being connected to casino. Didn't like that we had to park in parking garage of casino. It was quite a hike with bags.
Very clean. Great location. Comfortable beds. Victor on check-in was great!
My room had a awesome view of the falls. Front desk was great. Hotel Valet was quick and worth it. The shower was small even though it had a jacuzzi tub init.. And watch for extra fees in the bill at checkout.
Close to Clifton Hill. Parking being so far away and 30.00, resort fee. An additional 50.00 after already paying 100.00+ for the room
The hotel was nice and clean. Staff were very friendly and helpful.
Got randomly upgraded to a falls view room for free, was awesome! Nice big spacious room. Window opened to outside. Could hear and see the falls all evening. Nice and clean. Fridge in the room. Resort fee included a beer tasting plus other perks. Would stay there again if I ever went back. Parking a bit pricy, but everything is.
Can't beat the view, great modern updated room Parking cost
Romantic and spectacular! I loved it all!
Incredible views of the falls. Modern rooms, great friendly staff. $40/day for parking at the hotel. $16/day for wifi.
I did not like the parking fee, thought very expensive and not told about it till I got the bill.
room was spacious and clean The pictures on-line were doctored to make it appear that the marriott was in fact in the location that is actually the fallsview casino. I chose the hotel and paid extra for the view but felt mislead by the photo online. Also I was not given marriott points for my stay because of booking through a third party. I won't do that again.
Very nice lobby with with Starbucks and a restaurant for your convenience. Our falls view room was spectacular . A definite place to stay but do your homework first. The rooms are expensive, ask for anything that might be included! I asked and then recieved vouchers. Parking was outrageous at $35. Unless you have lots of dollars to throw around there might be a better deal around the corner.
We had a room with a window that would open just wide enough to hear the Falls. Perfect. Rooms have two chairs facing the Falls. Short walk to a really nice non-smoking casino and a lift to visitor center close to the Falls. Need directions for getting from the Rainbow Bridge to the hotel. It was confusing. Cell service is expensive in Canada.
Came to this hotel basically for the view. Great to wake up seeing the Niagara falls. Bathroom toilet was too small, not standard size. Wi-Fi should always be free for guest, shouldn't have to pay for something that is standard in other hotel chains. Parking was expensive!
Mortons is at the hotel and has a great view. Parking 40 CAD No Minibar Old and dirty rooms Change the bed to king 40 CAD Awful Pool
We stayed on the 22nd floor rm 2225 and the view was incredible! Smack in the middle of the falls. Bed was very comfortable and the staff were very nice! My only complaints were that I found hairs in the tub and the parking was extremely expensive $35 a night isn't in my budget so we parked the casino. Coffee in the room was horrible and also WiFi wasn't free in the rooms either. Overall worth to pay the upgrade for a falls view. And in my opinion the only way to go it truly was a million dollar view! Parking fees very expensive No free WiFi were my main complaints
Hotel was way too hot. The rooms never cooked nor did the lobby. The wait for breakfast was too long.
Very Very VERY comfy beds and right in the middle of the upper falls activities. If you want to do something away from Clifton Hills it is a great place. Restaurants in the building, arcade in the basement and a walkway to the Casino across the street $18 to $25 for parking was not mentioned in the pricing and of for that additional cost we could have stayed at the Sheraton down the road with a view of the falls. Not a bargain at all.
Easy access to anything and cleanliness
Beds were very comfortable No fridge in the room
Value Location Comfort Cleanliness Elevators - insufficient number Crowded
Nice view from window ! Clean and convenient Haven't find one to dislike
Good location and staff No breakfast Wifi doesn't work in the room
have to pay for parking
Looks great inside and out. Location is perfect. Price is good for the value . Staff is polite and we'll put together. Definitely would recommend it to anyone Pool shouldn't close that early . The hot tub also. They close at 11pm. The elevator a need to be repaired and reprogrammed so they move more efficiently .
Room was okay. I couldn't find the value for money here. The overall layout of the rooms was confusing. Several different elevators that were poorly signed to get to a specific area in the hotel. It was very apparent as other guests were just as confused. When I went back to clarify which elevator I needed the front desk person was clearly agitated by my confusion.
Self parking wasn't near and soap wasn't full
Easy access to casino. Good location for sightseeing and activities. No refrigerator in room. $20 a night for a fridge is dumb.
The room was awesome and had a great view of the falls Don't have any smoking rooms also didn't have completely bubbles for the juckuzy