Pros: Did receive a discount and they did try to find a comparable vehicle.
Cons: Minivan booked was not available had to change plans to get into full size vehicle as it was the only option.
Mar 24 2017
no pickup truck
Cons: We made a reservation Hartz, because Pick up truck (Silverade) was available. Our familiy was in the week of moving, so that we needed pick up truck. However, the guy in the shop told me that we could rent a Explore instead of truck. It was a good car indeed, but did not our purpose completely. The guy told me if he found a truck available, then he would make a phone call, but we did not have any call during that rental period of 1 week.
Apr 12 2017
Michigan to Maryland
Pros: Good car, all worked well. Easy checkout and checkin.
Cons: Car did not have CD player. Hertz & GM are both too cheap.
May 23 2017
Great customer service
Pros: Smiling and knowledgeable attendant
Clean, beautiful car
Jun 26 2017
not solutions driven
Pros: proximity to home
Cons: they don't accept debit and this is how i planned to pay. had been traveling a lot and other cards were maxed out. counter girl didn't offer any solutions to try to put something together. i came up with 3-4 ideas like splitting the rental into a couple transactions so i could split on a couple credit cards, she couldn't make that work. just overall attitude was "we don't take debit and you don't have enough room to fit rental charge PLUS the $200 deposit, so you can't do business with us. She didn't care. I finally suggested renting the compact car for ONE single day on the one way trip. That got the cost low enough for my card to handle. Thanks to my solutions driven attitude or Hertz wouldn't have had this sale.