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The room, the view, the restaurant, the st.aff were all wonderful. We arrived at 12:30, told our room would be ready at 1:00 but at 1:00 we were told that was a mistake and our room wouldn't be ready until 4:00. That was an inconvenience.
We have gone to this location for 4 years. Love the location and private beach and especially the staff. Best kept secret. Not a huge beach for walking as it is tucked away. We like that. Others might not. Could improve the menu offerings on the beach and lobby bar for happy hour. Elevators were under construction which made it hard as there are many stairs.
We liked the clean, roomy,very up to date style room. Wonderful balcony that overlooked the ocean. The bellmen were always right there to assist us with cabs. Very courtesy staff. We did not like the high prices for food and drinks. Very expensive.
It had its own private beach, a pool with a beautiful view, and amazing restaurants! The staff was very friendly and were always helping with simple things such as carrying out bags and opening car doors. Every room in the hotel has an amazing view of the beach. I reccomend staying here if you need a couple days or week to just relax its amazing. It's a lot of walking, there was only one elevator in the entire resort, and the resort is huge! We were traveling with a 3 year old which meant holding him while we walked up and down stairs.
the beach hotel really old need update .
The facilities. The food was just ok. Hotel was a bit far from the rest of the town.
used restaurant- good service, good food, used swimming pool- staff could be faster with cleaning leftover food because of the birds just waiting for their turn to eat and making mess everywhere, Internet not working well, we asked for someone to come to our room and check it out because we were loosing connection every 5 minutes, a maintenance man came but nothing has been done
The price was excellent and the upgrade was much appreciated. The staff were all friendly, and very helpful. When the air conditioning in the first room did not work we were able to change rooms with no problem. There were no balconies, even though it stated in the on-line descriptions of the hotel that they did have balconies; the poor to no internet connection; the one and only ice machine available was not functioning; the limited television programs available were mostly in Spanish.
the staff was great! the A/C was not very cold.
I was at the Emporio Ixtapa for 10 days. It is an excellent value and I would happily return. Although it is a bit dated, i.e. manual key for mini bar and safe, the layout and room sizes are good. The indoor-outdoor lounge areas are attractive and spacious. The Hotel was apparently a Hilton originally. There are both taxi and public transportation stops immediately in front of the hotel and the Ixtapa town restaurants and amenities are across the street. The pool is large and there is a lifeguard at the beach. The hotel also participates in the program to re-populate the sea turtle population and has its own protected area for the safety of the developing eggs. Weddings are common at the Emporio, particularly on week-ends. If your room is on the side where the events take place, the noise factor is significant. Unfortunately, most of the water view rooms are impacted. There are many families with children who stay at the Hotel.
The size of the room and the ease of access to the beach
Rooms are modern and comfortable. Bathrooms are well stocked with towels, shampoo, conditioners, etc..
Excellent weather, very nice people, clean beaches and sea
The hotel is ideally situated close to shops and restaurants with the beach directly on your doorstep. The open lobby is particulary impressive. The room was clean, tidy, a good size and had a lovely ocean view. The previous occupants of our room took the safe key with them, staff told us this would be replaced but was not so we could not use the safe for the duration of our stay. Music from both the hotel lobby and the nearby hotel outdoor entertainment was very loud and on one occasion went on quite late (after 1pm) which is not suitable for families.
Wish I had known there was going to be a coffee maker and microwave, along with dishes and a kitchen sink. But it was still very handy to have it. I liked the Emporio better than Krystal or Fontan. There was no balcony on our room, which I thought was unusual, but I'd wouldn't have traded the kitchenette for a balcony, so I was very satisfied.
no children allowed, pricey but nice for the honeymoon couple
From the second I stepped onto their property, I was treated like a queen! Anything I needed, questions, they were there for me. I noticed they treated every single person like they were queens and kings. If you don't go, you will miss the best place on earth. I am 100% going to return in 2009. I'm already doing research for the best vacation packages. See you there!!!
Fantastic friendly service and beautiful beach.If I were rich Id go every year.The meal plan is the best way to go for a late breakfast and dinner.Well worth it because the food is great.We saved by going to the little store down the beach and buying beer there.At the tides they are $* each. Our room was wonderful and very cllean.The lagoon and all the lush plants make this resort so pretty.
For a description of the Tides Zihuatanejo, look under PERFECTION in the dictionary. Beach, service, rooms, amenities, food, ambience, etc. We were so grateful for the online company offering a vacation package there. I am ambivalent about writing a rave review of this hotel, because I want it to stay quiet and available, but do want it to continue to be successful. From the hanging king-size beds beachfront, to the plunge pools, to the plasma TVs with DVD players, you will think you are in Mexican heaven.
We were looking for a small comfortable hotel on the beach with good service and food and we got exactly what we were looking for and more. The staff were all very polite, efficient and courteous. Our beach side room was perfect with our only small gripe being that the bed was not very comfortable. The location is beautiful with lovely views that I never tired of. The adults only infinity pool was kept at a perfect temperature and with a no kids it was a great place to have a drink and relax. My wife and I would certainly return.
The staff and ground at this hotel are absolutely incredible. The beach was well kept and their dine anywhere policy was very nice. I agree with other posters about the prices (a bit high in comparison to other locations). We took advantage of the spa and enjoyed a massage on the beach - truly incredible. Pro: Service was prompt and friendly. Put plainly it was the best we have ever enjoyed at a hotel. Everyone spoke English and was eager to help me learn bits of Spanish. Grounds were beautiful with flowers everywhere. Mixed drinks were great and the selection was incredible (150 different types of tequila?!). Finally the beach... raked each day with the perfect mix of palms and lounge chairs. The staff would stealthily set up a dining table directly behind your lounge chair whenever you requested a menu. Cons: The bed was one of those NASA foam things (not very comfortable for a whimp like me used to sleeping on a pillow top). There were some frogs in the lagoon that kept us up with their singing (stay was during mid June). Initially locating the place was difficult (small sign and lack of decent map/directions). As with any hotel, the cost of meals and drink was high. Finally the morning coffee was terrible as it was instant. I'd recommend walking to the open air bar to order an espresso with some hot water. Recommendation: Enjoy a massage on the beach! Enjoy dinner on the beach (a great romantic setting with tiki torches. Finally - Rent a car and see the town. There were some incredible restaurants around the small fish market and the weekend festivals were great to see.
The room was beautiful and the landscaping gorgeous. The Viceroy sits on a prime piece of beach real estate with a spectacular view of the bay. The food at the hotel restaurant however is average and the prices astronomically high. For example $62 for a surf and turf meal for one, without beverages. Upon departure from the hotel we were apprized of an additional 10% service charge per day for grounds keeping. I recommend eating elsewhere, you'll save a bundle and have a much better experience. Thursday night in Zihuatenejo is Pozole night throughout the village and I recommend visiting the Santa Prisca restaurant. Visit the Coconuts restaurant, El Mediterraneo, and save some money for an evening at Tentaciones. Use the buses and taxis to get around they're much cheaper than Renting a car and equally as accessible. Take a sunset cruise on the catamaran Picante. Book your excursions in advance yourself on the Internet You'll save money time and patience from dealing with undependable tour guides.
It was my fiance's 40th birthday so we wanted to travel somewhere nice and relaxing. I searched the internet and found The Tides...based on the pictures, this was the place. We actually weren't expecting it to look as good as the pictures we'd seen, but it turned out it was even more beautiful in person--it is amazing. You feel like you are in paradise. We had a Lagoon Suite with our own private infinity plunge pool that was less than a minute walk from the gorgeous beach...and since it was the off-season, it was almost like having the place to ourselves. The suite was fabulous, the main infinity pool was fabulous (and for adults only!) and the service was fabulous. There were a few teenagers and smaller children, but for the most part, the guests were all adults, which we also found very, very nice. The only downside was the cost of the food and drinks at the resort itself; however, there are many restaurants along the beach in either direction from the resort--you literally never need to leave Playa La Ropa. Plus, the cab ride to downtown Zihua is only a few dollars. The resort even offers free Wi-Fi which was very nice! I have never had so much fun and cannot wait to go back. We were planning to have our destination wedding next spring in the Caribbean, but now I think it's a distinct possibility that it will now be at The Tides.
There seem to be 3 eras of construction - 1950s motel looking 2-story, 80's 1-2 story Spanish adobe with bright yellow interiors, and new modern spacious rooms with light neutral tones. We got the more modern and really enjoyed it - large, nice bathroom, pretty tile and stone work, nice private pool in front of sliding doors that the bed faced and small very private patio. Beach front and beach furnitue were nice. Service was nice - helpful, but not pushy or in your way. But, overall upkeep was 'okay' and staffing and amenities were slim. Couldn't ever find a towel on the beach or at the pool. Pools were small. Beach front wasn't raked regularly (and needed it). Products in the bath were of poor quality and had an offensive perfume smell. Felt nickle-d and dimed for water - a no name brand for $5. Food was of superior quality. But, food prices were outrageous! 'Spa' only offers nail services and massages, no lockers or way to spend the day. Taxi into town was cheap, quick, and convenient. I was reminded every morning that we weren't on the breakfast included plan. Even though we spent $50+ for breakfast each morning, this statement made me feel second class, when heard repeatedly. This hotel is known by the locals as being 'the best' or 'the nicest', so I sometimes felt like it was assumed that we should pay more and, at times, were charged more. I didn't feel like the price differential was worth it, nor did it live up to the raves seen here and other travel guidebooks and ratings. Definitely not in the category of a Four Seasons or Ritz or other premiere hotel brand.
The Tides is an amazing place to stay. Can't say enough about the service, the accomodations, the pool, the beach...the list goes on. My wife and I came to celebrate our 1st anniversary with another couple and we were not disappointed. The staff catered to our every need and always went well beyond our expectations. You have to try the Sense of the Night dinner where you're served dinner on the beach at low tables surrounded by candles, relaxing music and a bonfire...it was awesome! A word of advice - go to the Comercial Mexicana which is $3 cab ride away and stock up on essentials like water, alcohol and snacks and these can be a bit pricey at The Tides. Great restaurants off site - La Perla is a good for an inexpensive lunch/dinner right down the beach from The Tides, Caprichios in Zihua has awesome burgers, Bandidos in Zihua good lunch and evening bar scene, Casa Bahia overlooks Zihua Bay and has fantastic views, try the tuna steak. Beccofinos in on the pier in Ixtapa is a bit pricey but has great Italian I would definitely recommend taking the sunset catamaran cruise that The Tides can arrange for you. It was one of my favorite parts of the trip. Great views, open bar and more quaint and romantic that your usual 'booze cruise'. I loved sitting in the nets in front of the catamaran just relaxing away (don't worry you don't get wet). Also if you're a cigar fan like me, the Cubans are easily accessible all over Zihua. Overall I had a fantastic time at The Tides and in Zihua. Definitely one of the most relaxing vacations I have ever been on.
Villa Del Sol is a great spot to head if you want to be waited on hand and foot. Service, food and grounds are A-1. Keep in mind this is a 5 star resort and the prices reflect that.'
An extremely warm and inviting boutique style hotel. Great rooms, great food. Fun to lay all day under the palpas and order room service. Not for the faint of wallet though. It is pricey. Food was great as noted, but expensive. However you could walk down the beach and get a good meal also. Hotel room was awesome. We stayed in a Beach Suite right by the main pool. Service was good and the best part was the coffee they brought every morning fresh with pastries. We did have some left over food in the room however that got consumed by some smaller four legged friends, but we never caught them in the act. Note Area activities (i.e. snorkeling, scuba, tours) should be done off hotel grounds as they are marked up significantly at the Hotel. Definetly will return. Best vacation to date.
We've been in La Casa que Canta twice. Both for our anniversaries. We plan to visit it every year. One of the best hotels in the world, with the best service and the best food. Even though the beach is just 50 steps away you have a perfect view to the sea, the waves crash into the rock cliff amazingly. By far it is the best restaurant in Zihuatanejo (if you're not staying there, you should make reservation to have dinner). it has two amazing pools (one with a view to the bay and the other one with salty sea water), great to relax. Zihuatanejo is just 10 minutes away. It is a beautiful Mexican town with great tacos, restaurants, shops and bars. Safe place to spend vacations, safe place to travel, safe place to go with friends, family or for a romantic escapade.
The staff is fantastic, professional and so friendly. And the place is well run, no complaints there. Good food too! Ok, so I get it, people booking through aggregators are not their ideal customer, so no wonder they put you in their worst room. But I can still review them based on that room, which honestly, no one should ever be put in, AC compressors running all night long on the other side of the wall. The room we were moved to the next day after complaining was better, but still quite noisy (laundry starts up at 8am). If you like quiet, this is not the place for you, unless you can get one of their better rooms. Cleanliness was to mexican standards. No problem for me, I'm used to it, but in my opinion quite shoddy for the price paid, I would expect resort level spit and shine for 77 bucks USD a night.
Location and staff No elevator.
You can walk to the beach, town and restaurants. The view was beautiful. The staff was friendly and professional. The hotel needs a facelift. My air conditioner quit and I had to move to another room. One day only hot water in the shower. Hair dryer smelled like it was on the verge of burning up. All problems handled promptly, but should not be happening. Everything a little dated.
Wonderful, friendly and helpful service from everyone there: especially Carlos, Martin, Jesus and Miguel. If your Spanish isn't great (mine certainly isn't), that is not a problem; their English is very good. The hotel is a little bit of heaven: only 30 rooms but with a good restaurant, bar with a great view over the bay, lush landscaping, lovely pool (with wait staff) plus the hotel is right on the beach. There's even a spa for massages, mani pedi etc. If you like excellent service in a small hotel with unbelievable value in an authentic Mexican fishing town (warts and all) that has lots of very good restaurants (from basic, inexpensive Mexican to fancy expensive international) this is the spot for you. If you want a huge, flashy, sterile hotel with lots of nightlife, multiple pools and lots of people eating and drinking all they can, then please go to Cancun. No complaints, but If I had to pick something it would be the spotty wifi. That being said, I went to relax not to surf the Internet or spend time on facebook
The view was insane and the price was great dirty sheets, uncomfortable bed, gross bathtub
Clean and as advertised. Better on price than most others for the room type. A 10-minute walk to the pier and most restaurants. The 10-minute walk to the pier is tough on the way back up.
We have been staying at Villa Mexicana for over fifteen years. And this year it just seemed exceptionally good. The front desk staff lead by Eloisa is incredible and very helpful. The restaurant was good; both food and staff. And our room was delightful. It is obvious that the owners/management of the hotel have been making some improvements to the property. So far, so good! Just don't make too many changes! A very enjoyable long vacation. Frankly, this year I do not have any negative comments. Seriously, all good.
Several pools available depending on what you were looking for. Staff were very accommodating. My only suggestion would be is to get up early and reserve a lounge chair as they are somewhat limited.
Proximity to the Play Ropa. The flat screen TV and a fair amount of channels in English. Free internet. Rooms were nice, with a decent kitchen.It would The kitchen never seemed to be open when we wanted to eat something. They did not have a well stocked bar.
The family atmosphere was great, the staff were helpful and friendly. The water pressure of shower left a lot be desired but as long as you were not in a rush, it was ok. The restaurant was closed as the cook had been out for weeks, it would have been nice to know ahead of time.
I loved the view from our room and balcony. The outdoor balcony had a small pool filled with cool water, perfect to cool off from a day at the beach. There was also a refrigerator, dining table, and kitchen along with comfortable lounge seats outside. I liked everything, but if we stayed longer, the stairs up to our room might have seemed like a lot, however since we were only there two nights, we managed just fine.
I liked nothing. Yes, the hotel was not as advertised and was very dirty.