|General||24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cable or satellite TV, Cribs available, Gift shop, Hot tub, Laundry facilities, Non-smoking rooms available, Parking (free), Pool (children), Pool (outdoor), Restaurant, Room service, Safe, Sauna, Storage available, Wheelchair accessible|
|Activities||Casino, Fitness center, Game room, Playground, Tennis (outdoor)|
|Services||A/V equipment rental, Babysitting or child care, Beauty salon, Business center, Car rental, Childrens programs, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Spa, Wedding services|
|Internet||Internet (surcharge), WiFi|
|Policy||Pets not allowed|
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|Holiday Inn Resort Aruba-Beach...|
Beach was wonderful
Lack of response time for requestOverall good, we were only there for two days and moved to condo
Your reception area looks like they need more help. We had to wait several times for long lines, just to talk to someone. Otherwise our stay was great.
I was charged a hotel tax of 207,16 that was not part of package. Will u reinburise?This was a sisters vacation
This was my 5th yr staying at the Holiday in and have always enjoyed my stay and have found the staff to be friendly, professional and accommodating.
Was unaware of renovations occurring which made this years trip inconveniencing. Was also unaware of substantial hotel tax owed at check out time.
The hotel was in the absolute perfect location. The beach/shared space was not crowded, clean, comfortable, and just a few minutes walk from my room. I could not be more happy with the Holiday Inn Aruba.
The only complaint I have would be the on-going construction. But I'm sure when it's done, it will be beautiful.I have very few complaints about this hotel...in fact, I can only think of one: the on-going construction. But to be honest, so hard to ignore it when you're taking in the beautiful sunshine! The staff was incredibly friendly and helpful. They greeted us every time they saw us. The room was very clean and the beds were comfortable. I did not think it was outdated as some folks have commented. The location could not be better and the beach--amazing. Would definitely stay here again in a heartbeat. Great value, location, everything!
Great location on palm beach
Wish I had known the construction/renovations were ongoing at the time of my visitGreat location in high rise section on Palm Beach, nice sized room, limited amenities due to major renovation project-staff stated expected completion to be the end of Dec 2013
I arrived early and my room was ready for me. Free internet was a plus. Very clean and staff very friendly.
Wish they had music a little louder as there was construction going on. It wasn't all day and I could have moved down the beach, but my room was so close I decided to stay put.
The staff that worked at the front desk at check-in were the rudest we have ever encountered.Location is great, beach is small and crowded. However, the staff that assist with getting your bag into the car/holding luggage were fantastic- they were very helpful.
Front desk staff very rude, hotel food awful, a/c brokenI don't advise anyone to stay here but if you must when checking in demand to know the extra fees, taxes and pay immediately. Keep receipt for when you check out they try to ask for more money even though you have paid. The hotel is a great location, but not worth the money. Rooms a very outdated, crummy, and tacky. The casino is used for bingo and the players sit at machines and tables to play bingo preventing slots players from playing the machines.