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Staff excellent, attentive and helpful. Personified by Alain Rosenzuey.
silence, location , the park with river near the hotel , good breakfast we take 2 rooms , 1 room was perfect and the other room the cleanroom put a wool blanket and at night it was cold outside and i asked a heavy blanket , i asked from the reception and they brought to me a one blanket without sheet cover on it ' the next day i asked from the reception to change the blanket and it didn't happended . only the last day the cleanroom brought the couple blanket after i asked from her personally.
Great family room, good pool and excellent food Breakfast was expensive - we walked 5 mins into town and went to a local cafe / patisserie instead
Excellent staff in restaurant and lobby. Despite some staff had problems to speek English they were able to call colleagues that were fluent in English. I also like large room and sitting corner in the room + large bathroom+ extra towels for spa packed in a nice bag. The corners around the bath were full of black mildew ( I assume due to wet environment and insufficient cleaning). Information leaflets in the room were in French and English version was missing.
If you book a room in this hotel, do not eat in town, but stay in the hotel ! The chef prepares a great diner, menu or a la carte.
The hotel was beautiful, the staff was friendly, the resturaunt was wonderful!
The welcome was very good, the hotel and room were very well appointed and the food was excellent
Room was large, bed comfortable. Excellent restaurant attached with good selection of wines. Good English spoken. Bathroom basic but perfectly adequate. Somewhat quaint, largely wooden interior design gave the room a slight 'Tyrolean' feel. Our room was above the kitchens and there was some general noise from equipment operating there, but fortunately not later in the evening though. Some families with children were a bit noisy in the morning. All in all we felt it was a touch expensive for what it was.
The hotel is in a very quiet neighbourhood. The parking is enclosed and adequate. Beautiful surroundings. There is no restaurant at the hotel for evening meals. The only other facility in the town was closed the night we went there. It is quite a walk to the next town.
Atmosphere , freindliness fellow guests , extremely courteous and friendly , helpful staff , very good location None at all Plenty of local restaurants about 1 mile away make up for this hotel not doing meals apart from an excellent buffet breakfast
Our stay at your hotel was extremely pleasant - our room was lovely, the breakfasts were just great and we found the location to be perfectly situated for the area we were visiting.
Lovely property in delightful village. Helpful staff provided map for excellent 14km circular walk. Dinner only avaialble at the other hotel in the village (excellent food, but closed Tuesdays) or at nearby Kaysersburg
Excellent location. Staff is not very attentive but they are efficient.
Well maintained and refurbished historical site. Double bed too narrow.
the quitness at the evening and at the night, the authenticity of the village of Kientzheim. Good location in the middle of te wine routes
High quality breakfast. Friendly staff. Gorgeos proprty and surroundings. N/A
The hotel is a true jewel. The renovation of the old buildings is done with such taste and style. The staff is so friendly and helpful. Free and well protected parking place.
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
Excellent room and dinning.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
Nice place located close to central area of the city
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Everyone at this hotel was friendly & helpful.
Friendly staff, excellent dinner, excellent price, comfortable room, free wireless connection in the room, modern bathroom.
The Hotel was the perfect value for money stay, extraordinary friendly staff, very nice and spacious rooms
The accommodation is excellent, all rooms are brand new and in good working order. Carpeting is new and rooms are cleaned and serviced every day. The wall hung flat screen tv is also new. Nothing comes to mind to dislike. We missed bbc World, but made do with cnn.
We liked the friendly, helpful staff and the interesting fellow guests. The room was clean, comfortable and everything worked. Breakfasts and dinners were an experience requiring plenty of exercise There was no choice of menu in the evening although the food was excellent.
Everything was ok, except for the spa. It's a nice spa, it's just never open. The spa facilities close at 19:00, and the sauna and hammam never seem to be open at all. The jacuzzi was on the cool side, but I guess they don't really expect anyone to use it... :(
Quiet spot in the mountains! Martine is the most efficient, hardworking woman we ever met. She made our stay special. Clean rooms, lift and fantastic food at reasonable rates. Out of the way, but charming and highly recommended by the six people who really enjoyed the time here! Nothing!
The owners of the hotel were very friendly, the food was excellent. the hotel was clean with plenty hot water for a lovely bath after skiing. Highly recommended - excellent value for money No
the locatioun in nature one could not eat "à la carte ", there was only one menu disponible
The service and the restaurant were excellent. We felt very comfortable and welcomed. We will definitely stay at this hotel again.
The best was the location (that it is high in the mountains) and the restaurant with the local dinner and the breakfast. The upper beads of the ''lits superposes'' in two quadruple rooms were not suitable for children because there was nothing on them to protect children from falling down from the bed. The ''spa'' part of the hotel was closed at 7 p.m.
This hotel is surrounded by woods, really peaceful environment. We stayed in the great and comfortable family rooms. Good (local) dishes served in hotel. Hotel may not be ideal with young active children around 3 years.
the surroundings were amazing! Although you need a taxi to go somwhere, we really enjoyed it.
Out of the way, perfect setting,good food and friendly owners who were there if required. Thoroughly enjoyable stay. Very small point but the room we had did not have a tv and we did begin to feel a little cut off from the world towards the end of the week, although not big tv watchers it would have been nice at times during the evening.
Comfortable room with kitchenette, excellent hiking in the area, back in the woods, a real break from our busy life. Excellent chef at hotel's restaurant. Fun ranch animals, and great to pick fresh cherries in the yard.
We arrived pretty late and the owner happily made us up some food and drinks, despite the restuarant being closed
Great location in the Alsace countryside Room was not well furnished - no TV, no RadioNo staff spoke English- surely a prerequisite for such accomodation providers
Domaine De Basil is a friendly and well-kept establishment in a beautifull and secluded location which is even more lovely than the numerous photos on the website can show. We very much appreciated the en-site restaurant (lovely cuisine of Alsace). The resident animals add to the charm. We would go back and definitely stay longer next time, using this auberge as a base for touring the area. Although I like them, I am allergic to both dogs and cats. I experienced no problem with our room (so I am assuming that the standard of cleaning is very high if dogs had been in the room). If someone were phobic about dogs and cats, then they would probably be uncomfortable. I found the owners pets to be charming and well-behaved. We would miss having a tv for news, etc. if staying longer.
Nice and spacious appartment, peaceful surroundings and a relaxed athmosphere. Do not expect a hotel feeling, it's more like coming home to somebody. All the animals were fun for the children, as well as the huge outdoor area. Family friendly. The appartment was too cold and the heating was locked so we couldn't turn it up to max. Be aware that you have to pay extra for the use of the kitchen. The road up to the hotel is narrow and windy, and several cars had problems since the road was covered with snow.
It was well located, reasonably priced and tidy enough. Staff were nice and the breakfast was good.
Location near to main route, pretty town Very expensive food
very good location - just at the entrance to old town. comfortable rooms, nice dining room only a small remark: the offer at breakfast buffet is limited and does not change at all from one day to the next.
Confort, relax, clean
The rooms are clean, large and quiet. In the twin room, the size of the beds was large and they were not stick together. A free parking was available just beside the Hôtel.
A great location right next to one of the gates of Turckheim. Good breakfast and evening meal.
A very nice hotel in a very interesting area. We expected a hotel with atmosphere, a wish that was fullfilled. The restaurant was at the very fine same level. None except difficult parking facilities
we stayed in europe about 1 month at 8 different locations. the couple that run this hotel were some of the kindest people we met. the rooms were large and very clean. the hotel and the town were charming. when we stay in this area again we will stay here again. no english tv, which is sometimes a blessing.
Friendly, efficient staff.... pleasant room with lovely old ambience. None I can think of!
We received a friendly welcome and shown to our room.When booking a time for dinner we were asked which table we would like reserved.An excellent dinner followed and a good nights sleep.And all at a reasonable price.
The ambiance of a luxury country hotel
Upper room is quite spacious with nice large bath area. Dining is excellent with a good chef. Interesting interior of the restaurant, and very good breakfast. Staff is very helpful. Water was not as hot as it might be, but acceptable.