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Excellent service Room a bit warm on 8th floor
I only stayed one night but it was very nice and I liked the breakfast.
Excellent service, location and I would recommend it to others!
Spacious room, very clean and quiet. Hefty valet charge--but no other parking options (like a parking lot), which for a suburban hotel is odd and unexpected.
Really enjoyed our stay and the valuable local information from Victoria the lobby ambassador.
I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.
free shuttle transport to the shopping district and town
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
The service was outstanding The rooms could use updating
Gym Price of breakfast
Good location to freeway. Decent rooms. A bit overpriced for what you get, but in range for the area. Valet parking only @ $21 for one night. What they didn't make obvious is that there is free parking nearby.
Hardwood floors, bath amenities noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.
I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice. N/A
staff is very nice. First, had to move rooms, heat not working in the first. Second room, some TV channels not working. The place is newly renovated but the work is marginal in places, for example, in my room the composite floor planks (no carpet) had gaps to the subfloor. Been at this hotel a number of times, not sure its the same.
with club sport connection - good facilities for excercise/relaxation clean, well-tended facility only valet parking - or try to find something out on the street and walk...
This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!
I arrived at 2ish, was really hungry, and went straight to grab a drink and bite from the restaurant. It was nice to know it was open. After such a long drive, was not in the mood to get back into my car after checking in to go look for an outside restaurant. And especially, the room was ready didn't have to wait til 3pm. Thank you 2 things I didn't like.... 1. Once I got into the room wanted to relax before heading out to a business dinner. I believe there was a basketball tournament. I can hear the kids out in the hallway being loud. 2. I think your prices at the restaurant are a little too pricey.
Nothing I do not plan to use Hilton if I can avoid it in the future.
The room was nice and clean. Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.
We reserved a king room; we were given two doubles... "All sold out."
We wound up here by accident--my mom was very ill and having emergency surgery, our train was delayed...I am disabled, in a wheelchair, was exhausted and traveling with my even more exhausted 7 year-old. We arrived to the friendliest, most patient staff ever...there was no rushing us and they simply helped us get to our room and rest. They were courteous and genuinely helpful at a time when my tank was well beyond empty. It was a wonderful place to recharge during a very difficult time! Very high marks to the staff!!! The rooms were also immaculate and extremely comfortable.
Everything apart from parking $18 to park is kinda ridiculous when your already a paying guest staying at their hotel. Basically s back handed way to make their room rates look cheaper. They reduce the room rate by 20 bucks and then add a $20 parking fee.....
Beautiful view from the 10th story of the Oakland hills First night we arrived to an open bottle of almost empty wine in the warm fridge which caused the room and fridge a near permanent odor. The a/c durino our stay seemed to only work 70% of the time. 2nd day the shower was draining so slow that the water reached your calves and it took to days to be fixed. The door to the bath room was near to falling off its hinges. The fact it cost more than the much better crown plaza hotel and paying 15$ to self park. I wouldn't recommend this hotel, I'd suggest the crown plaza down the street.
the rooms are nice that the parking cost $15.00 per night
Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine
Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine. Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.
The room was large, clean, and bed comfy. Just what we wanted. Check in was a breeze, and the indoor pool was lovely. There was no blow dryer in the room, just a minor thing. And also no towels are available at the pool so bring some from your room! The biggest problem we had was at around midnight someone jiggled our door handle and tried to come in. I looked out the peep hole and saw a staff member walking around looking confused. our phone has just rung minutes before that happened, waking us both. Also, we had our do not disturb sign up but the maids still knocked and tried to enter early in the morning.
Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge. Inexperienced restraunt staff, across the board.
fair service and facility.
Location,restaurant and room.
Luxurious. Friendly. Paid almost $700.00/2 nights. I only used it to sleep so it was not worth it to me. The parking fee seems too much when hotel fee is already high. The toilet paper is rough. They checked me out for a different persons room and when I called it took them a while to find the mistake.
Pool and spa area are beautiful. Rooms are very comfortable and spacious. Great location, close to freeway and BART. 20 dollar per night parking fee. Our room had a view of the kitchen roof.
Michelle (i think that was her name) upgraded us so we could get an early check in; our reserved room wasn't ready. Other than Michelle, the other staff was apathetic and not particularly helpful. E.g we went to the front desk to request the shuttle for 15 mins later. The shuttle driver was there and said, "I was about to take lunch, but I guess I'll take you. It has to be in 15 mins." We came back 15 mins later and waited another 15 mins before he took us. There was another valet/shuttle driver so not sure what that was about. It was Sunday afternoon, not busy. We were also charged $10.85 for a beer and a smart water from the mini bar even though we never opened the mini bar. They did reverse the charge after I saw it on my credit card statement and called but seemed sketchy. Overall, it was disappointing. I'll stay the Renaissance in walnut creek over this place.
The beds were comfortable and linens were clean as well as the facilities. However the swimming pool was out of commission for some unknown reason, in spite of it looking quite inviting, but it was closed. The plumbing needs attention, lines were reversed and no drain plug for the sink.
Filthy, old, worn out and run down!!
Beds were super comfy. Employees overall weren't very friendly. The guy who checked me in at 1 am was friendly. Others when I went to the desk to ask a question they didn't look up and greet me unless I started speaking to them. I work in the hospitality industry and this is not the way to treat guests who you want to return or give good reviews.
Absolutely nothing Everything
Good location, good price Parties going on each night at the hotel. Loud music, I mean really loud. Police came to take away one party attender. Didn't feel that safe even though security was on site.
Drove up to parking lot and knew my car was not safe there, ghetto people just hanging outside rooms. ??
Staff tried their best. They were competent working with what they had. Horrible Internet
Friendly staff. Uncomfortable bed.
It was overall good I had not one but three bad run ins with Maria. She was just rude and made us feel like we were a bother. We had a question about the rewards program and she said she would have the other lady at the desk help us later what that doesn't make since your not doing anything, so we just left we didn't even stay the last two days at the hotel. Oh the house keeper was awesome
The room was very spacious. Liked the full kitchen, it's very helpful when traveling with children. Very quiet and relaxing at night, complimentary breakfast was great, convenient location with shops, theaters and restaurants within walking distance. The room was spot clean, overall a great experience. The shampoo and conditioner didn't work for me and it would have been nice to see a little more color in the room(my personal preference).
The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see). My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).
Great rooms for a family. Nice accommodations. My kids love the breakfast.
The gym and breakfast was the best. It was also great to be so close to dinning and the freeway. Maid service never came. Was a little disappointing.
Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.
Staff very friendly Nice bar Very clean No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room
Clean with friendly staff easy walking distance for myself which is hard being disabled. So close to the freeway our view was of traffic all day n night
Courteous staff. Ice machines. Dining area. Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.
comfortable bed. Great shower and bathroom. clean. The front desk people were very pleasant. Only one sink. no refrigerator. for two nights our phone didn't work and after 2 calls they brought a new one that did work. The cheapened it up a bit. No longer have a free breakfast like they did a year or two ago. Bunch of noisy teenagers with a ball team on Saturday night. Not as good as when we stayed a year ago. Breakfast with eggs was $14--no thanks. Still a decent place but not 5 star
What did you like? You were one of the only hotels with an indoor pool in the area. We booked two rooms next to each other for our family and a group of teen-age friends. With the door open the rooms felt like one contiguous room; it was easy to go back and forth. The outside patio was very nice and no one else was using it. The front desk staff were very nice. We liked the lobby; it had several areas, including a fireplace that felt homey. The housekeepers were very courteous. What didn't you like? No negatives.
Very clean Super comfy bed Great staff Very close to fwy Very modern Room was a bit small
The location Met my needs. Small, noisiest motel, might have had flees and lousy TV with cramped screen images.
the television channels available did not include pbs...but had up to four fox channels...this represents a management bias that may preclude our return when we come to see our family in lafayette...
A reminder of what life was like when we lived in Walnut Creek about a dozen years oage. Plus being in a wonderfully located part of town. It was a little difficult finding it, but once we knew where it was fine.
This place was disgusting. The staff not friendly or helpful. I would recommend it to anyone regardless of circumstances.
My room stunk of stale cigarettes. I tried changing rooms and the next room smelled worse. Avoid this dump like the plague.
Nothing It smelled like a bowling ally, there was lots of hair all over the bathroom, things were broken everywhere. It just needs to be tore down and rebuilt.
The pros-the night staff was courteous, except (Andre) who was less equipped to manage his position. The site manager was also accommodating to the situation at hand. The lacking or delay in systems, that caused me to be turned away from checking in at a acceptable hour. As well as the custodial employees that should at the mimimum be able to respect the do not disturb sigh clearly posted outside our room.
Location The room was dirty and dank and completely run-down. I asked the front desk for coffee and a coffee pot, and she said she could give me the coffee pot but they were out of coffee. (Funny, huh?) There was no breakfast offered -- even Motel 6 has packaged bear claws and coffee in the morning. This was a terrible value for the money. I would never stay here again.
This place was horrible charged me an extra day when i booked it to arrive at 1 am. first room we where given was trashed with the bed flipped up against the wall staff members where rude, and the room i was finally given was dusty and smelled rate negative stars if i could!!!
It was cheap It was gross
The location was good, which made getting in and out fairly easy. They gave us a room that impregnated everything we owned with that stale, musty stench of cigarette smoke and ash. At first we didn't think it would be that bad, and we didn't really have the time to waste complaining. But wow, we should have asked to change rooms! Then again, they never gave us a choice for smoking / non-smoking rooms. Also no outlets conveniently located. AND, we got no maid service for the 3 days we were there. They just dropped off new towels. So at the end of 3 days we had a pile of 9 scratchy towels.
No free WiFi
Room was clean. Bathroom smelled of strong disinfectant. No mold. Carpet decent. Shower was clean. Check in and check out were fast and easy. No electrical outlets at all on bed side of wall. We had to go by an extension cold to plug in sleep apnea machine. Small old tube TV and older decor.
Nothing to write home about. Careful driving out of premises, right turn only, lots of parked cars...hard to see oncoming traffic. Older facility. Mishmash family owned establishment (Indian owner). Travel Lodge soap, best Western shampoo...whatever can be foraged.
Comically bad, especially for the nightly rate. You name it: stained carpets, cigarette burned duvet covers, a soiled desk chair, all from the late 70s/early 80s. It's like they're going out of their way not to update/upgrade their facility and rooms. Compared to the surrounding hotel offerings, this place is twilight zone-ish. Can't imagine anyone returning.
Pillows, the location Bugs in the bathroom, people smoking outside the Windows, loud mini fridge right by bed
Convenient, cheap, and clean One of the staff was always on his cell phone.
Good sized bedroom with everything working Rather sad breakfast room being refurbished and although room service was provided ordering the night before not great. Had to fix a time (and breakfast arrived on time) but prefer fexibility of going when ready and choosing what I feel like at the time.
Large room. Cheap rate. Poorly maintained. Plumbing is atrocious. Bed is cheap and uncomfortable. Old, courtyard style can't compete with modern facilities, including low price alternatives.
Clean inside and out. Felt safe for our family, good area. Comfortable beds. Free wifi. Yummy breakfast. Courteous staff. Quiet stay. Was not expecting it to be 10-15 min away from the freeway. However, this was minor once we got to the hotel and realized it was a nice place to stay.
The staff was pleasant and accommodating.
Pleasant staff Complimentary breakfast Accessable facilities Nearby shopping and pharmacy Our first room seem to be a little bit dark and scary. However, we are moved to a better room-double bed and was very helpful for my husband who had surgery that day.
The location on the highway was good and convenient for traveling through. And the price was good for the area. The room was very nicely kept and clean. The outdoor pool was open, though not heated, so was cool, but acceptable for the time of year. The flat screen tv worked well, as did the HBO channels. The king bed was comfortable. The shower head put out a very firm spray which was uncomfortable to use for very long. The air conditioning unit worked well, but didn't have a setting for cooling with the fan on continuously. The unit cycles on and off as cooling is needed, and it was quiet; we like the ones that the fan stays on for background noise. There were no tissues in the room. We requested them at the office, and the attendant said he would bring some to the room, which he never did. Maybe they don't supply them anymore. We could hear the tv from the adjoining room, but it was quiet after 10 pm so didn't bother us.
Great value, location, and convenience. Friendly staff
Cheap. Wifi didn't work and they didn't inform me before I checked in that the pool was under construction.