I love that there was something to keep all ages entertained.
This may sound petty but finding outlets in the room was a task
The lobby was beautiful. Staff very courteous. Was upgraded to a villa which was spacious and comfortable.
The building we were placed it was nothing like the lobby area. Hallways were a bit dirty and villa was a bit dated.
Great pool and area for little kids. Close to a number of activities.
The 25 extra resort fee
The checkin line was too long and only 3 people behind the counter to check in guests. Tried to get some food at one of the restaurant and there was no one to seat you. We were at a lost as to whether we had to just take a seat or wait to be seated. As it turns out after 1/2 hr, we were told, we had to be seated but by then the restaurant was closed. As for the parking, unless you choose valet parking, felt like we were on our own. No one to give you instructions as to where to go. For the price of this hotel, they can be more professional.. also, the room smell horrible. Definitely need to do better.
At the restaurant, felt they were at bit prejudice as we waited for 1/2 hr to be seated only to be told that the sushi bar was closed
Dark rooms and pool too crowded
The price was a good deal. The pool is pretty.
I wish I would have stayed somewhere else. I got a good deal, $100/nt, but it wasn’t worth it for what I wanted. The cover picture looks really nice, but the rooms are actually very dark and cramped. I know it was a good deal for the area, it just wasn’t the bright and open suite I wanted for a nice getaway.
We had a great stay! The staff was very friendly, and my kids had a blast at the pool!!
The Pool looks Amazing! Big entrance lobby was cute. Rooms was good 2 tvs, separate family room was awesome. Just a little more space in the besroom area would’ve perfect! ♥️ Overall very good
Pool needs to be heated for winter season. Bedroom shoul have a little more space.
Nice facility but mediocre service
Very nice unit with excellent amenities, well maintained
Checkin staff minimally friendly; did not explain what was available; extra $25 resort fee for Internet that we were unable to connect to; phone service requesting help connecting to it was only moderately helpful. Extra $10 fee per night parking, overall really second rate experience in a first rate facility.
Enjoyed my stay
The staff is friendly and the restaurants are good. While everything is expensive, I loved the fact that there are salad bars with lots of healthy and vegan options. This included different kinds of beans and quinoa.
The WiFi was a bit iffy and the magnetic key cards need to be upgraded. They warn you not to keep them close to your phone. Even though I didn't, I twice couldn't get back into my room. Once I needed to have security come to let me back in and the other time I luckily had a second key card in another pocket.
Resort fee and parking fee high
$25 resort fee per night was a little ridiculous considering we couldn’t use the pool or hot tub due to low temps. I was told the fee included the pool and hot tub as well as in room coffee and WiFi, both of which other hotels have for free!!!
Paying for parking !
This all-suite hotel with its own convention center is within 6 miles of Walt Disney World Resort, Universal Orlando, SeaWorld, and the Orlando Convention Center.
Based on 8,583 reviews
Value for money
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