Great water park - terrible hotel
The water park was amazing! I went with two children aged 4 &6 and they had an amazing time! This was the only redeeming quality for the hotel
This hotel is more in line with a 2 star motel. The building in the picture is misleading as most rooms have exterior corridors which would be fine had the neighborhood been better. There were signs out front advertising “420 delivery.” For those unaware that is drug sales. I was in a black hole for cell phone signal. I was told the internet was down in the entire area only to discover that was a lie and only my building was affected. The air conditioner was a wall unit that sounded as if it was going to take off like an airplane and barely kept the room cool. Mold on the ceiling in the bathroom. Drain in tub not working. No hot water in the shower. No blackout drapes... no curtains at all for that matter. The staff did nothing to resolve any of my issues. I was told to “deal with it.” The only reason I stayed instead of getting another room is the kids fell fast asleep within minutes of arriving at 10pm and we planned to be at the water park the next morning.
Very nice people at check in . Helped with everything. Being disabled sometimes is a challenge But this hotel can accommodate.
At checkout they came by our rooms and told us we needed to leave and when we booked our reservations we confirmed a late checkout for one room. It was ok because we understood the hotel was at 100 percent .just wished we new so we didn't have to pack so quickly.
Not worth price
Its in a good location but the park is over priced. The staff was friendly.
The parking was not good. Especially at night. The breakfast buffet not worth 13$ for adults. I paid for the kids but the food was nasty! Biscuit overcooked and hard, juice watered down, need I go on. We checked in a 1230 AM and we were tired but I had Doritos crumbs under the pillow. Red juice stains on the other bed. Then I had to call to get our room cleaned with fresh towels at 4pm the following day. However, at check out they stalked our room. Would come back for water park only. Stay somewhere else.
Love this place
I love the fact that you are in walking distance of everything and if you don't choose too you dont have to leave the resort because they have on-site entertainment and food. The rooms are kept smelling good and clean. The staff is great as well. I cant wait to come back!
Better than I thought
everything is right next to the hotel literally everything is in walking distance
everything was perfect
I was impressed how many options there were to choose from.
The staff was not that friendly and took their sweet time to do everything. Not professional at all, if it wasn't for my 6yr I would have left.
Was very loud and noisy late at night and early in morning people were yelling and banging stuff
We have a 17 month old who LOVED the small slides at the water park. The adults had a wonderful time going down the large slides as well!
The rooms are very spacious but outdated. I can certainly tell they have taken short-cuts on repairs. For example, the ceiling of our room had been patched and the towels were paper thin and over-bleached.
Poor Customer Care
Customer representative were very unfriendly, they are either 18 year old or low class ( I mean trashy) . Lack of customer care serice, did not provide a friendly enviroment. Rude or hostile, and I felt like they were short-staff all the time. I waited in line for 25 minutes trying to get 3 towels gor my room. "ON TOP, THEY HAVE HIDDEN FEES THEY ONLY TELL YOU WHEN YOU GET THERE" You are better off paying the extra elsewhere. Good luck to you. Thats the first and last time for me!!!. I told the staff I was going to report them with Corp, they laughed in my face!
Storm closed pools AND waterpark
The staff was nice and place was clean
I agree the waterpark should have been closed due to the weather, but even the indoor pool?? Everything was closed the night I got there at ~4:30 PM. Even the restaurant which I was hoping to enjoy along with the bar. Thankfully I brought my own stuff!
Every thing was very nice
Food and drinks
Resturants near by
Breakfast at coco key is terrible and over priced. Drinks at wet rooster bar at coco key are in small plastic cups and way over priced.
With a stay at CoCo Key Hotel and Water Resort-Orlando in Orlando (Sand Lake), you'll be within a 15-minute drive of Orange County Convention Center and Aquatica. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Orlando? This resort has 5000 square feet (465 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 6,217 reviews
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