|life guards||in 9 reviews|
|resort fee||in 21 reviews|
|park was great||in 13 reviews|
|water slides||in 312 reviews|
|great for kids||in 133 reviews|
|hot water||in 312 reviews|
|close to the theme parks||in 13 reviews|
|pool area||in 111 reviews|
|shuttle to universal||in 9 reviews|
|smelled of mold||in 35 reviews|
|old year||in 14 reviews|
|staff was friendly||in 158 reviews|
|hot tub||in 26 reviews|
|room was dirty||in 326 reviews|
|air conditioner||in 23 reviews|
|hot water in the shower||in 321 reviews|
|old daughter||in 7 reviews|
|bed was very comfortable||in 13 reviews|
The worst resort, Dead cockroaches in my room, coffee maker was dirty.
The aquatic park but only works 6 hours and They close one area of water and open another, intermittently,
Uncomfortable, the items in the room were dirty, the furniture and chest of drawers old and in poor condition, rust came out of the shower for the disabled. In my reservation, the parking was included and they charged cost for that 2 times. You should remove the resort title because it is not even a fifth of that. Pools open after check out (at 11 am).
Great water park - terrible hotel
The water park was amazing! I went with two children aged 4 &6 and they had an amazing time! This was the only redeeming quality for the hotel
This hotel is more in line with a 2 star motel. The building in the picture is misleading as most rooms have exterior corridors which would be fine had the neighborhood been better. There were signs out front advertising “420 delivery.” For those unaware that is drug sales. I was in a black hole for cell phone signal. I was told the internet was down in the entire area only to discover that was a lie and only my building was affected. The air conditioner was a wall unit that sounded as if it was going to take off like an airplane and barely kept the room cool. Mold on the ceiling in the bathroom. Drain in tub not working. No hot water in the shower. No blackout drapes... no curtains at all for that matter. The staff did nothing to resolve any of my issues. I was told to “deal with it.” The only reason I stayed instead of getting another room is the kids fell fast asleep within minutes of arriving at 10pm and we planned to be at the water park the next morning.
Very nice people at check in . Helped with everything. Being disabled sometimes is a challenge But this hotel can accommodate.
At checkout they came by our rooms and told us we needed to leave and when we booked our reservations we confirmed a late checkout for one room. It was ok because we understood the hotel was at 100 percent .just wished we new so we didn't have to pack so quickly.
Not worth price
Its in a good location but the park is over priced. The staff was friendly.
The parking was not good. Especially at night. The breakfast buffet not worth 13$ for adults. I paid for the kids but the food was nasty! Biscuit overcooked and hard, juice watered down, need I go on. We checked in a 1230 AM and we were tired but I had Doritos crumbs under the pillow. Red juice stains on the other bed. Then I had to call to get our room cleaned with fresh towels at 4pm the following day. However, at check out they stalked our room. Would come back for water park only. Stay somewhere else.
Love this place
I love the fact that you are in walking distance of everything and if you don't choose too you dont have to leave the resort because they have on-site entertainment and food. The rooms are kept smelling good and clean. The staff is great as well. I cant wait to come back!
Better than I thought
everything is right next to the hotel literally everything is in walking distance
everything was perfect
I was impressed how many options there were to choose from.
The staff was not that friendly and took their sweet time to do everything. Not professional at all, if it wasn't for my 6yr I would have left.
Was very loud and noisy late at night and early in morning people were yelling and banging stuff
We have a 17 month old who LOVED the small slides at the water park. The adults had a wonderful time going down the large slides as well!
The rooms are very spacious but outdated. I can certainly tell they have taken short-cuts on repairs. For example, the ceiling of our room had been patched and the towels were paper thin and over-bleached.
Poor Customer Care
Customer representative were very unfriendly, they are either 18 year old or low class ( I mean trashy) . Lack of customer care serice, did not provide a friendly enviroment. Rude or hostile, and I felt like they were short-staff all the time. I waited in line for 25 minutes trying to get 3 towels gor my room. "ON TOP, THEY HAVE HIDDEN FEES THEY ONLY TELL YOU WHEN YOU GET THERE" You are better off paying the extra elsewhere. Good luck to you. Thats the first and last time for me!!!. I told the staff I was going to report them with Corp, they laughed in my face!
Storm closed pools AND waterpark
The staff was nice and place was clean
I agree the waterpark should have been closed due to the weather, but even the indoor pool?? Everything was closed the night I got there at ~4:30 PM. Even the restaurant which I was hoping to enjoy along with the bar. Thankfully I brought my own stuff!
Every thing was very nice
Stay and play at Coco Key Hotel & Water Park Resort. This Orlando venue is adjacent to the city's most popular family resorts, including Universal Studios Orlando, SeaWorld, and the magnificent Disney World, all located within less than 10 miles. The hotel is a family vacation destination unto its own, featuring a 54,000 square foot canopy-covered water park with 14 slides, three heated pools, and a 6,500 square foot arcade, as well as an olympic-sized heated front pool and hot tub. Two restaurants and a full food court offer dining options to please every palate. The resort also has an on-site convenience store for essentials and midnight munchies. A poolside Tiki Bar features classic cocktails and comfort foods, giving parents a place to relax as their children enjoy interactive play areas and special toddler and teen pools. The rooms at Coco Key Hotel & Water Park Resort are colorful and cozy. Each one features a digital safe, flat screen TV, shower, bathtub, and mini-fridge. The hotel has 391 guest rooms, each loaded with amenities to help ensure that every guest is comfortable, from kids to grandparents. Select rooms feature pull-out sofas, sitting areas, and views of the front pool or water park. For families, there are two connecting rooms with two full bathrooms, giving families of up to four a spacious place to call home. Group travel is made easy at Coco Key Hotel & Water Park Resort, with complimentary motor coach parking and a Group Tour Lounge private check-in. Group rates for 10 or more are affordable for everything from corporate events and weddings to package tours.
Based on 6,325 reviews
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