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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Cribs available, Express check out, Gift shop, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (outdoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Fitness center | ||
| Services | Business center, Concierge service, Laundry service, Meeting/Banquet facilities, Wedding services | ||
| Internet | Internet (free), WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Read all reviews from Booking.com |
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Read all reviews from Travelocity |
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Read all reviews from Priceline |
Star Ratings
| booking.com | |
| Orbitz | |
| Travelocity | |
| lastminute.com | |
| getaroom.com |
| Service |
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88% found the |
| Reception |
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76% said the |
| Hotel Cleanliness |
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75% thought |
| Location |
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| Nightlife |
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76% |
| Price |
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Price is too high. |
| Bathroom |
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65% |
| Old/New Room |
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For 54%, the |
| Room |
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61% said the |
| TV |
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56% thought the |
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Excellent 10.0
Apr 1 2014
Clean & beautiful! Very rude shuttle driver!! I called a week ahead to reserve a specific room, but when we got there, they were all booked! Clean & beautiful! Very rude shuttle driver!! I called a week ahead to reserve a specific room, but when we got there, they were all booked! |
Excellent 10.0
Mar 28 2014
Check in was fast and the staff was really pleasant Check in was fast and the staff was really pleasant |
Good 8.0
Mar 25 2014
Nice rooms, spacious, very close to downtown night life $20 for valet parking or $17 to self park. Too high. My good deal from Priceline became an average price because of parking. Nice rooms, spacious, very close to downtown night life $20 for valet parking or $17 to self park. Too high. My good deal from Priceline became an average price because of parking. |
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Okay 6.0
Mar 25 2014
Location. Cleaniness. A Staff member walked in my room unannounced. The A/C was broken. The Hotel offered breakfast voucher, which I declined as I was checking out. Location. Cleaniness. A Staff member walked in my room unannounced. The A/C was broken. The Hotel offered breakfast voucher, which I declined as I was checking out. |
Poor 1.0
Mar 24 2014
Ruth was extremely welcoming when checking in to the hotel. When going to the hotel bar, the bartender was rude and not hospitable to us or the guests we were sitting near. The night front desk attendant gave someone a key to my room without asking for an ID card who was not a guest to my room. When I address her about giving a key out to my room she didn't care nor care to apologize. Beyond disappointed and actually very angry to have had people let in my room when I wasn't there without my permission!!!Ruth was extremely welcoming when checking in to the hotel. When going to the hotel bar, the bartender was rude and not hospitable to us or the guests we were sitting near. The night front desk attendant gave someone a key to my room without asking for an ID card who was not a guest to my room. When I address her about giving a key out to my room she didn't care nor care to apologize. Beyond disappointed and actually very angry to have had people let in my room when I wasn't there without my permission!!! |
Good 8.0
Mar 18 2014
Its location to I4. The fact that you had to pay for secure parking. Its location to I4. The fact that you had to pay for secure parking. |
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Good 7.0
Mar 18 2014
Our king bed room was spacious and had a great view of the pool. Our room had refrig, coffee maker, hair dryer, iron & ironing board. The front desk has warm chocolate chip cookies when you check in. There is both self parking & valet parking. 1) It is on a train line so there is noise from the trains passing by through the night. 2)The hotel also needs some maintenance - the pool area walkway needs the tiles leveled- many are loose, and the parking garage stairwell needs to be cleaned. Maintenance and housekeeping were very responsive. We had trouble with our hot and cold water in the shower and they sent someone right up to fix the problem. Also the hotel did not have any cork screws for guests- said they had an order coming. We would have to have our bottle of wine opened at the bar.Our king bed room was spacious and had a great view of the pool. Our room had refrig, coffee maker, hair dryer, iron & ironing board. The front desk has warm chocolate chip cookies when you check in. There is both self parking & valet parking. 1) It is on a train line so there is noise from the trains passing by through the night. 2)The hotel also needs some maintenance - the pool area walkway needs the tiles leveled- many are loose, and the parking garage stairwell needs to be cleaned. Maintenance and housekeeping were very responsive. We had trouble with our hot and cold water in the shower and they sent someone right up to fix the problem. Also the hotel did not have any cork screws for guests- said they had an order coming. We would have to have our bottle of wine opened at the bar. |
Good 7.0
Mar 12 2014
I love the area and cleanliness of the hotel overall. I expected much better customer experience. The Hotel staff at the front desk was extremely rude over the phone both times I called. The ladies and gentlemen who answer the phone need to really work on proper phone edict. This is included in the c Location was great and so was the room and view. Staffing over the phone were very impatient, short, and rude. I wouldn't recommend the hotel to anyone without apprising them of the possibility of a unhappy experience.I love the area and cleanliness of the hotel overall. I expected much better customer experience. The Hotel staff at the front desk was extremely rude over the phone both times I called. The ladies and gentlemen who answer the phone need to really work on proper phone edict. This is included in the c Location was great and so was the room and view. Staffing over the phone were very impatient, short, and rude. I wouldn't recommend the hotel to anyone without apprising them of the possibility of a unhappy experience. |
Okay 5.0
Mar 11 2014
To expensive to park. $17.00 to self park and $20.00 for valet. I called the hotel directly to confirm reservation and was told there was a mini fridge in every room. When I checked in, there was no mini fridge. I called the front desk and was told they Are not in the rooms. They said they would bring one up to room. They never did. Very very poor customer service.To expensive to park. $17.00 to self park and $20.00 for valet. I called the hotel directly to confirm reservation and was told there was a mini fridge in every room. When I checked in, there was no mini fridge. I called the front desk and was told they Are not in the rooms. They said they would bring one up to room. They never did. Very very poor customer service. |
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