Sunset Valley Hotels

This hotel is decent once you get to it. Roadways, turn-arounds, exits, etc. Even with a GPS it is almost impossible to get to. We could even see it from the highway, but couldn't find the right way to get there. It took no less than 4 tries and double backs. Hotel staff is aware of this and while we were checking in, they received 2 other calls asking for directions with people that were lost. Once there, room was fairly large, clean, and service was great. Breakfast had good choices and was a little different each day. Hotel is right on a major highway - ask for a room on the far, non-traffic side.

Another Excellent HI Express.....Dependable Service, Quality and Breakfast!

they wouldn't let me check in until 5pm, yet their policy is 3 pm, because of this i was late to an event. oilet clogged after one flush. Dirty rooms. horrible experience

Location was good for the event we had to attend in Austin. Beds were pretty comfy.

Despite the fact that we had reserved (a week in advance) and prepaid for a non-smoking room, when we arrived we got the last room they had, which was a smoking room. It was disgusting! Opening the windows and running the AC on high didn't help much. I guess because this is an extended stay hotel, some guests do smoke in the rooms for days on end. Beware that this could happen to you, because I think that one of the hotel's 4 floors consists entirely of smoking rooms. In addition, we had reserved a room with a queen bed and got one with two doubles.

Overall it was clean, and the staff was good. It has a modern decor that appears to be from a recent face-lift. What I like about this property is that it has the basics covered.

Where this property loses is in the details some graffiti some rust low water pressure etc.

Front desk team were awesome. I truly believe they enjoy what they do and I would stay again because of the

The room was not swept or vacuum the floor. There were food crumbs on the desktop. I never took my shoes off

Room was not cleaned when they checked me in. Called to front desk and they said it was cleaned but clearly not and then they argued with me. Not sure I would stay here again

Location

Hot tub was Stil broken since my last visit in September of 2014

Location was good. Staff was good

Bed was extremely uncomfortable and bed frame was broken upon arrival.

the staff are very attentive, the hotel has a store that sells water and everything you need, if you do not want to go shopping.

The hotel is away from the city center.

The bed was very hard and I woke up in pain each morning from it

The location.

This is a hotel from a nightmare. The first thing you'll notice is the stench of cigarette. It is overwhelming, and Im a smoker. I just never some inside. When we asked if we could be moved to another nonsmoking room, the guy in the reception area mentioned that the hotel previous management allowed smoking in all rooms. Strange, as I hung up, I noticed the ashtray next to the T.V. Bring your flip flops, your feet are going to fall off if you walk barefoot on these floors. The bathroom, I'm going to let you discover that on your own. Once you had enough and are ready to run, make sure your car is still there. It is not a safe area, and don't drop the keys. All an all, La Quinta ... you should be ashamed of owning a property like this one.

Location S West corner entering Austin - stayed for location. Not a vacation destination hotel.

Probably 20+ year old property, Motel 6 quality at this point, lots o traffic, stay on back side away from interstate. Get to bfst early, nothing left at 9am, better properties for same price. Location only reason I would stay again.

Such a horrible experience. The whole place smelled like weed and it was extremely dirty. The owner of the hotel had no customer service skills and treated us very rudely. Overall, I rate it a -1

Only liked the location of the hotel.

The building is apparently old with no real updates since it was build. I noticed immediately that it smelled old, they even tried to mask it with frebreeze car clips in a vent behind the check in counter. The room appeared clean but didn't feel clean. The bathroom another area were clearly they haven't updated the space in over 20 years. The toilet was lose and rocked, the shower was missing a knob and hard to turn on and off and sadly the grout was black. Overall the place was ok for a one night stay I suppose, but not worth the over 90 dollars I paid.

It's equipped with kitchen and all kitchenware

Typical Marriott quality. Always comfortable.

no

The Initial greeting by the staff was very nice and accomodating.

Had a confirmed reservation for a King Room- was told there were not any. How did I get a CONFIRMED King Room reservation then? I was told and ENCOURAGED to use the shuttle into town (versus UBER) so I told them the address (basically just south of downtown) and then was told the shuttle would pick me up at the Marriot (2 hotels north) not a bad walk really, waited about 20 mins (again NOT the end of the world) when the MARRIOT shuttle arrived, I told the driver the address, and he emphatically in a PUT OUT TONE told "I don't go there, ONLY DOWNTOWN!" Well, Barton Springs & Congress IS pretty much downtown. I said, "If your folks would have just told me that I'd have gladly taken UBER instead of taking a 10 minute walk and waiting 20 mins for your shuttle to meet my friend for dinner." So he says" Ok I will take you" with some negative tone and then after he "checks in" at the Marriott downtown he tells me he'll drop me off but will not be returning to pick me up, by the way I was told the shuttle runs till midnight. So I took Uber back to the hotel......again NOT the end of the world, I just don't need the aggravation of making me late for a dinner date with a friend. The people checking me in were nice enough, but they KNEW the restaurant I was going to and should have known whether the shuttle went there or not. I likely will not return to this hotel because of this. I've stayed at the Omni nearby many times and rather than stay another day at the Courtyard, I just moved over to the Omni for the remainder of my trip and had dinner in the restaurant with a client and drinks in the bar and slept in a KING room.

Super clean, super comfortable room. Friendly and helpful staff. Easy access to downtown. Would absolutely stay here again.

We were very satisfied with our hotel stay. The staff, especially manager Elba, were extremely helpful and professional. The breakfast was good although with a busy hotel the dining area filled quickly. They did provide most breakfast favorites. The room was clean and the bed super comfortable. Overall a very nice stay!

Our room was between two elevators so it was a little noisy. But we enjoyed our stay and location was close to family.

Danielle who was at the desk when we checked in and checked out was very helpful with recommendations on places to eat and provided a list for that and a map of downtown. The hotel offers a shuttle to downtown every half hour which you can let them know you want to book space to be on.

Comfortable, clean.

Pool was being serviced so we couldn't use it, and no where to use a computer to print something.

It was not a boutique.. I slept in full clothing attire.. That was my level of discomfort. Everyone was nice but it's not a place to stay for $200/night .. More like a 1 star then I wouldn't complain. Misleading for sure. Just FYI.

Rooms are clean and comfortable. Pool is beautiful!

We had to turn the air down to 65 in order to be comfortable at night.

Pool, lobby bar were nice Nice staff Air conditioned

Had to pay to get WiFi access in the room

Big rooms ,friendly staff,close to my corporate office

Not a lot of restaurants near the hotel so you have travel through the maze of Austin interstate to find them. Good BBQ just down the street. That worked for me.

food noise in lobby

Our stay was somewhat pleasant. The room was clean,very importantly the sheets were too. Available extra toiletries, lots of clean towels. Breakfast was ok, great access to the hwy to local restaurants. Polite staff, smooth check-in/check-out.

Dirty pool needed to be sanitized and scrubbed. Literally smelled awful. Couldn't enjoy being in the pool at all with my family. The business printer did not work, seems like an ongoing issue since last year December 2014, based on one of the other reviews. How sad!! I couldn't print my schlitterbahn tickets, had to ask the front desk lady to help. Thankful to her she was able to print my tickets from her printer. One of the elevators was down during our stay.

Free breakfast

The fire alarm kept going off in the morning and our AC did not work! It

The location and staff are great.

The facilities are under construction that results in an annoyance and hit and miss with rooms and floors.

Free Wifi, nice room, nice staff. All in all a nice hotel.

Breakfast buffee was a joke. Almost nothing to chose from. Though the staff was helpful to get toast. The hotel is not situated downtown. You need to get a taxi ($12) to get to downtown Austin.

I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much.

I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?

It was relatively close to where I needed to be.

The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.

How quickly I was changed rooms after we let them know we did not want a smoking room because the smell was too strong.

Even though we were moved quickly, the water was extremely hot could not shower, brush teeth, wash hands etc. Had to shower in the tub with a cup in order to keep water from burning.

Nothing

The place was dirty and filthy. The worst Quinta I have ever been in.

Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !!

Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie

The room was a nice size also great view

The lights were dim in the room. Definitely needs better lighting.

I liked how close it was to 6th street and the shuttle van that was able to take us for free. Also the drinks and snacks the hotel had for the guest.

I didnt like that the courtyard wasnt open and under contstruction

Staff was very helpful and the restaurant food was very good!

The RHS has one big asset. The location of the hotel is right on the "bat-bridge."

Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.

Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment

My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.

Parking is 31 per night, then there is tax and tipping valet. Added about $90 to our 2 night stay.

The staff and location were awesome!

They double charged me for parking but fixed it immediately when I pointed it out.

The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful!

There is construction going on but nothing bad and no noise.

The room was comfortable and clean and included everything you'd expect to have in a hotel room.

The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.

Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.

Location, location, location. Dirty Sixth was super accessible.

The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.

Hotel was nice, close to everything, view from 19th floor was really nice facing 6th street. Nice fridge in the room and room was comfortable. Parking was easy although pricey. was a nice stay

Don't want to be overly negative here as I had a good stay, however couple things I like to point out. Movies are expensive to rent from on-demand most people probably won't, but 20 bucks seems high to me. (This unfortunately left a bad taste) Although there was nothing to say which line is for Honors members, if your not an Honors member and get in a long line to check in and that line happens to be for Honors members expect some Hilton person to look disgusted and call you out in front of everyone and divert you to another line like a red headed step-child. Basically if you stay at Hilton you better be an Honors member or your just some poor trash that needs to stay clear of the decent upstanding Honors members.

Nice room

Never received a wake up call

The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean.

Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.

I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street.

It could have come with a fridge instead of having to request it and bottled water.

The room was big. I loved the full sized refrigerator. All in all I felt at home.

Thin walls. You can hear people moving about in the other rooms.

The room was perfect when I arrived, staff was very friendly and willing to help.

I enjoyed the area and ease of access to interstate and local areas.

Cable was not working and slow internet. Kinda got tired of watching Poltergiest on the TV!

Nothing

Everything