Guest reviews
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Solo
Overall Rating
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8.4 "Great service."8.9 "89% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 7.1 "71% werehappy with the shuttle service ." 10.0 "100% said therecreation staff was great ." 7.0 "Housekeeping was great , according to 70%." 7.7 "Lovely bar service , according to 77%." 8.8 "88% werehappy with the room service ." 8.2 "Hotel security was great , thought 82%." -
8.1 "Food is delicious."9.4 "
Yummy desserts , said 94%." 8.1 "81%loved the menu selection ." 7.2 "72%loved the dining experience ." -
7.6 "Internet works."8.3 "83% thought it was a
great value ." -
7.5 "Good location."9.5 "95%
liked the proximity to sightseeing ." 8.5 "85%liked the proximity to shopping ." 10.0 "Business sites within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.6 "Easily accessible by car , said 86%." -
7.4 "Good breakfast."
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6.0 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." 6.0 "Only 60% saidrooms were big enough ." 6.7 "67% said theview was so-so ." -
5.6 "Average value."
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5.5 "Average comfort."6.0 "Only 60% said
rooms were big enough ."
Overall Rating
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8.9 "Great service."8.3 "83% said the
reception staff was great ." 8.6 "86% thought theservice was very professional ." 10.0 "100% said therecreation staff was great ." 8.7 "87% werehappy with the room service ." -
8.2 "Food is delicious."8.1 "81%
loved the menu selection ." 9.5 "Yummy desserts , said 95%." -
7.6 "Internet works."
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7.2 "Good location."9.6 "96%
liked the proximity to sightseeing ." 8.0 "80%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.0 "Good breakfast."
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6.1 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." 6.2 "Only 62% saidrooms were big enough ." 5.0 "50% thought theminibar was ok ." -
5.7 "Average comfort."6.2 "Only 62% said
rooms were big enough ." -
5.7 "Average value."
Overall Rating
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8.3 "Food is delicious."9.4 "
Yummy desserts , said 94%." -
8.2 "Great service."8.6 "86% found the
staff to be very friendly ." 10.0 "100% said therecreation staff was great ." 8.1 "81% thought theservice was very professional ." -
7.7 "Internet works."
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7.5 "Good breakfast."
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7.1 "Good location."9.4 "94%
liked the proximity to sightseeing ." -
5.7 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
5.6 "Average value."
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4.7 "Rooms are not good."1.9 "81%
complained about the bathroom ." 4.8 "52% weredisappointed with the minibar ." 3.0 "70% thought they werepoorly maintained ." 1.2 "88%criticized the small bathroom ." 2.3 "For 77%, therooms looked old ." 0.8 "92% said thebathroom was dirty ." 2.0 "80% hadproblems with the shower ." 2.0 "80% foundproblems with the furniture ." 2.2 "Air conditioning was criticized by 78%." -
4.3 "Not very comfortable."1.2 "88%
criticized the small bathroom ." 2.4 "76% thought it wastoo noisy ." 2.2 "Air conditioning was criticized by 78%."
Overall Rating
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8.1 "Great service."8.5 "85% found the
staff to be very friendly ." -
7.4 "Good amenities."9.3 "93% found the
grounds to be nice ." -
7.2 "Good location."8.5 "
Easily accessible by car , said 85%." -
6.1 "Average cleanliness."5.7 "Only 57% said
rooms were clean enough ." -
5.6 "Average comfort."5.7 "Only 57% said
rooms were big enough ." -
5.5 "Rooms are ok."5.7 "Only 57% said
rooms were clean enough ." 5.7 "Only 57% saidrooms were big enough ." -
4.9 "Value below average."
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4.5 "Vibe wasn't good."2.2 "78%
criticized the unstylish hotel ."
Overall Rating
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8.0 "Great service."8.9 "89% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." -
7.9 "Tasty food."
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7.4 "Good location."
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7.1 "Good breakfast."
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7.1 "Good amenities."
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5.8 "Rooms are ok."6.9 "
Beds were acceptable for 69%." 6.4 "Only 64% saidrooms were clean enough ." 6.5 "Only 65% saidrooms were big enough ." -
5.6 "Average comfort."6.9 "
Beds were acceptable for 69%." 6.5 "Only 65% saidrooms were big enough ." -
5.3 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Someone was able to obtain my room # and last name. The invidual charged his/her meal to my card . When I confronted a staff about it , she hesitated and expected me to be ok with the charge since the room number and last name was on the receipt . But at the end of it all, doubletree remixed the charge .
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4.8review from
The location was the best part. There was a lot of construction. I didn't think they should charge for parking. The phone in the room didn't work and they only gave us one towel for showers, they charged to use the pool towels if they aren't returned and the floors were filthy in the room. The rooms weren't anything like the pictures. It also looked like anyone with children stayed in the same buildings so the mornings were loud.
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8.0review from
This location was beautiful and had so many things to do right in the hotel. Very clean! Green, they have a recycling program. Services galore and some cool options in the hotel room. I guess they are adding on or doing some type of construction so finding the entrance was a pain in the you know what. When I finally did get there it was so backed up with traffic and confusing. When I finally found a place to park my car and went to check in the process was difficult because there was a mistake in the computer. Every time I asked a question to make sure I understood the instructions I was given the check in girl answered with attitude and annoyance. The entire staff seemed miserable and was not pleasant to interact with. As someone who has been in customer service for 10 years this to me is a reflection on the hotel and how they treat the employees. No free breakfast. The breakfast offered is expensive and not very descriptive on the menu. Because of the lack of description I ended up ordering something containing a food I'm allergic to.
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9.1review from
Staff was very nice. Lots of activities. Bathroom needs update/cleaning
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2.0review from
Nothing Pictures online show a nice hotel but when we arrived to check in we were given a room in the property next door that looks like a motel. Our "hotel" room door opened up to the parking lot. Also their is a $19 per day resort fee which I was not told about at check in.
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9.4review from
I love the complimentary cookie when you check in. I didn't like the construction going on outside my room, especially for the price. Also I hated to find out that there was no complimentary breakfast.
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5.7review from
Location Customer service
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8.0review from
Super friendly staff! Hair in the bathroom that wasn't mine.
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9.7review from
Quality Nothing
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6.2review from
Location and staff were great. Hotel is tired and needs some help. No elevators in buildings with exterior corridors (had to carry suite case up 3 flights) and they didn't tell me that. Room didn't have a blow dryer when I got there but they did a good recovery and brought a new one quickly. Sheets looked like they were torn and needed to be replaced and were hard.
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5.1review from
The room was ok... I have 2 small children and come to find there was no bath tub. That was disappointing. We had wood flooring which was awesome except the fact that it was dirty. Our feet were so filthy we had to clean them before we left and before bed. The crib we got for my son was dirty, old and the matress was super thin. The shower was not clean... pubic hairs in the corners. It seems like they clean but no deep cleaning at all.. i didnt see any roaches in the room like some have mentioned. I did see a dead one out of our room and it was huge. The only positive was the location and how close it was to seaworld and the property. The rooms were just ok like I said but if you want to be able to walk to seaworld then it can be worth it.
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7.4review from
The rooms were okay, but the ongoing construction left us wishing there were headphones in our room. Also, I had to park way on the other side of the facility instead of near my room. I told them I was handicapped and could not walk any long distance, Instead of an apology, i was handed a piece of paper that said I was promised a room, not a parking place. This caused a huge amount of stress and unnecessary pain to me. As this has never come up before, I never asked if I would have a place to park. The room was clean. The pool looked nice. That's it.
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8.0review from
Location and amenities , quality of the food. Noisy neighbors. Waitress was friendly but service was very slow. While restaurant was almost empty!
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6.0review from
Friendly front desk staff and restaurant staff. I didn't like the outside "resort " rooms. I would have much rather been in the tower. We were by the pool and it's too loud and stays open way too late for families. It was an ok value for the money. I also didn't know that booking through Kayak takes away my Hilton points.
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2.0review from
The pool The service, the room was terrible, the sinks don't drain, the shower curtain doesn't come all the way down, it took almost an hour to have a fridge delivered when I had frozen essentials that needed to stay frozen. To top it all off there was a dirty sock on the floor from a previous guest that housekeeping didn't get!!!
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9.4review from
I liked the privacy from the highway. Transportation to the theme parks. Having the I ride right outside the door. outside the door. The staff was exceptionally friendly and helpful. I wish there could have been more options to go to the theme parks (City Walk) at night.
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4.0review from
This was a horrible stay for us there was roaches in our room and all the hotel wanted to do was come and spray our room so that we can sleep with that horrible smell. Finally after complaining to the manager they moved us on our last night and gave us 2 breakfast vouchers. That still did not make up for the horrible time we had sleeping with roaches in our room and on our beds every single night.
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7.1review from
Too noisy. Rooms not insulated well for noise and group of kids running around till all hours. I was there for a business convention and asked specifically for a quiet spot and had to complain the first night 3 times and finally had them bring me earplugs.......
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10.0review from
Friendly staff very accomodating. Enjoyed our short stay
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10.0review from
Front desk,(Kate), Housekeeping, bar and waitstaff....all friendly.
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8.0review from
I liked the friendly staff always ready to assist as needed. I liked the update room decor and the cookie upon arriving The room smelled musty and the walls were thin allowing many other neighbors to be heard through out the evening.
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5.4review from
-quiet -Grout in the shower was dirty -shower leaked -hospitality rooms at the end of our hall. Tacky handmade signs, popcorn all over the ground outside -pools closed an hour before their posted closing times
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6.8review from
Hotel has great facilities, 3 pools, games for children and restaurants on site. Hotel has a great location, it is next to sea world and 2 miles away from Universal Studios. The matresses and pillows were uncomfortable, I was not advise before booking about the $17 parking fee ($22 for valet parking)
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6.0review from
We enjoyed the hotel surroundings, landscaping and access to the pools. The room we stayed in reeked of cigarette smoke. I got a headache right away and since we were only staying for 1 day, I didn't request a change of room. Also, we were allowed to check in early (our flight arrived at 6:30 am and we were very tired from the flight) so we did not want to complain. We were on the first floor of a very busy pathway and did not get a very good night sleep. There were young adults talking in front of our room at 1 am - they must have been returning to their room after a day of activities because we heard all about it outside our room. Very frustrating! There was also a tattoo convention going on and needless to say, a lot of people partying it up.
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5.7review from
Very clean rooms , location was good Old bathrooms , and i had a toilet issue and took them 2 days to be fixed. No big deal , ground level is very noisy.
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5.1review from
Location room was not in main tower...not very clean. Uncomfortable bed.
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4.8review from
Clean enough to sleep for one night. More of the motel then a hotel. Overrated. Dated. Overused. Not even remotely as good as any other Hilton that I ever stayed in.
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8.0review from
This location was beautiful and had so many things to do right in the hotel. Very clean! Green, they have a recycling program. Services galore and some cool options in the hotel room. I guess they are adding on or doing some type of construction so finding the entrance was a pain in the you know what. When I finally did get there it was so backed up with traffic and confusing. When I finally found a place to park my car and went to check in the process was difficult because there was a mistake in the computer. Every time I asked a question to make sure I understood the instructions I was given the check in girl answered with attitude and annoyance. The entire staff seemed miserable and was not pleasant to interact with. As someone who has been in customer service for 10 years this to me is a reflection on the hotel and how they treat the employees. No free breakfast. The breakfast offered is expensive and not very descriptive on the menu. Because of the lack of description I ended up ordering something containing a food I'm allergic to.
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9.1review from
Staff was very nice. Lots of activities. Bathroom needs update/cleaning
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9.4review from
I love the complimentary cookie when you check in. I didn't like the construction going on outside my room, especially for the price. Also I hated to find out that there was no complimentary breakfast.
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8.0review from
Super friendly staff! Hair in the bathroom that wasn't mine.
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9.7review from
Quality Nothing
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8.0review from
Location and amenities , quality of the food. Noisy neighbors. Waitress was friendly but service was very slow. While restaurant was almost empty!
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9.4review from
I liked the privacy from the highway. Transportation to the theme parks. Having the I ride right outside the door. outside the door. The staff was exceptionally friendly and helpful. I wish there could have been more options to go to the theme parks (City Walk) at night.
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10.0review from
Friendly staff very accomodating. Enjoyed our short stay
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10.0review from
Front desk,(Kate), Housekeeping, bar and waitstaff....all friendly.
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8.0review from
I liked the friendly staff always ready to assist as needed. I liked the update room decor and the cookie upon arriving The room smelled musty and the walls were thin allowing many other neighbors to be heard through out the evening.
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7.7review from
Someone was able to obtain my room # and last name. The invidual charged his/her meal to my card . When I confronted a staff about it , she hesitated and expected me to be ok with the charge since the room number and last name was on the receipt . But at the end of it all, doubletree remixed the charge .
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7.4review from
The rooms were okay, but the ongoing construction left us wishing there were headphones in our room. Also, I had to park way on the other side of the facility instead of near my room. I told them I was handicapped and could not walk any long distance, Instead of an apology, i was handed a piece of paper that said I was promised a room, not a parking place. This caused a huge amount of stress and unnecessary pain to me. As this has never come up before, I never asked if I would have a place to park. The room was clean. The pool looked nice. That's it.
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7.1review from
Too noisy. Rooms not insulated well for noise and group of kids running around till all hours. I was there for a business convention and asked specifically for a quiet spot and had to complain the first night 3 times and finally had them bring me earplugs.......
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6.8review from
Hotel has great facilities, 3 pools, games for children and restaurants on site. Hotel has a great location, it is next to sea world and 2 miles away from Universal Studios. The matresses and pillows were uncomfortable, I was not advise before booking about the $17 parking fee ($22 for valet parking)
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4.8review from
The location was the best part. There was a lot of construction. I didn't think they should charge for parking. The phone in the room didn't work and they only gave us one towel for showers, they charged to use the pool towels if they aren't returned and the floors were filthy in the room. The rooms weren't anything like the pictures. It also looked like anyone with children stayed in the same buildings so the mornings were loud.
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2.0review from
Nothing Pictures online show a nice hotel but when we arrived to check in we were given a room in the property next door that looks like a motel. Our "hotel" room door opened up to the parking lot. Also their is a $19 per day resort fee which I was not told about at check in.
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5.7review from
Location Customer service
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6.2review from
Location and staff were great. Hotel is tired and needs some help. No elevators in buildings with exterior corridors (had to carry suite case up 3 flights) and they didn't tell me that. Room didn't have a blow dryer when I got there but they did a good recovery and brought a new one quickly. Sheets looked like they were torn and needed to be replaced and were hard.
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5.1review from
The room was ok... I have 2 small children and come to find there was no bath tub. That was disappointing. We had wood flooring which was awesome except the fact that it was dirty. Our feet were so filthy we had to clean them before we left and before bed. The crib we got for my son was dirty, old and the matress was super thin. The shower was not clean... pubic hairs in the corners. It seems like they clean but no deep cleaning at all.. i didnt see any roaches in the room like some have mentioned. I did see a dead one out of our room and it was huge. The only positive was the location and how close it was to seaworld and the property. The rooms were just ok like I said but if you want to be able to walk to seaworld then it can be worth it.
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6.0review from
Friendly front desk staff and restaurant staff. I didn't like the outside "resort " rooms. I would have much rather been in the tower. We were by the pool and it's too loud and stays open way too late for families. It was an ok value for the money. I also didn't know that booking through Kayak takes away my Hilton points.
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2.0review from
The pool The service, the room was terrible, the sinks don't drain, the shower curtain doesn't come all the way down, it took almost an hour to have a fridge delivered when I had frozen essentials that needed to stay frozen. To top it all off there was a dirty sock on the floor from a previous guest that housekeeping didn't get!!!
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4.0review from
This was a horrible stay for us there was roaches in our room and all the hotel wanted to do was come and spray our room so that we can sleep with that horrible smell. Finally after complaining to the manager they moved us on our last night and gave us 2 breakfast vouchers. That still did not make up for the horrible time we had sleeping with roaches in our room and on our beds every single night.
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5.4review from
-quiet -Grout in the shower was dirty -shower leaked -hospitality rooms at the end of our hall. Tacky handmade signs, popcorn all over the ground outside -pools closed an hour before their posted closing times
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6.0review from
We enjoyed the hotel surroundings, landscaping and access to the pools. The room we stayed in reeked of cigarette smoke. I got a headache right away and since we were only staying for 1 day, I didn't request a change of room. Also, we were allowed to check in early (our flight arrived at 6:30 am and we were very tired from the flight) so we did not want to complain. We were on the first floor of a very busy pathway and did not get a very good night sleep. There were young adults talking in front of our room at 1 am - they must have been returning to their room after a day of activities because we heard all about it outside our room. Very frustrating! There was also a tattoo convention going on and needless to say, a lot of people partying it up.
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5.7review from
Very clean rooms , location was good Old bathrooms , and i had a toilet issue and took them 2 days to be fixed. No big deal , ground level is very noisy.
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5.1review from
Location room was not in main tower...not very clean. Uncomfortable bed.
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4.8review from
Clean enough to sleep for one night. More of the motel then a hotel. Overrated. Dated. Overused. Not even remotely as good as any other Hilton that I ever stayed in.
