The room was clean, bed comfortable. HBO channels free.
Self-parking fee too high. No refrigerator in room. Exterior entrances to room makes it noisy. Should at leas give 1 bottle of water free. HBO signal kept going out.
Nice stay, but could use some minor improvements
We liked the convenient location (20 minutes to Magic Kingdom, 15 minutes to airport). We liked the friendly front desk service and facilities employees as well. Spacious rooms and room service were very appreciative with 2 kids (2 yr old and 2 mo old).
Poor bathroom design (that can be fixed rather inexpensively): shower curtain not long enough combined with curved curtain rod above straight shower basin's threshold edge resulted in water all over the floor every time we showered and we couldn't do anything to control it. Extra towels were needed regularly to keep the floor dry. Wet floors in such tight space could have been catastrophic for anyone unaware of the issue. Large door and minimal toilet room space weren't ideal either. Initial body odor smell coming from the vents was a problem for me too. Eventually it went away. Solutions: replace shorter curtains with longer curtains, replace curved curtain rod with straight curtain rod, have door swing out of bathroom instead of into the bathroom, air fresheners installed, extra towels for each room. Other suggestions would be a mini fridge on all rooms. This is important for families with young children who need to keep milk cold instead of filling a tiny ice bucket. Also I think better screening needs to happen for language capabilities for the facilities employees. They were kind but hard to understand and they didn't understand basic English. Larger trash bins in the room instead of small bins split to 2 halves (strange design) for what we assumed to be trash/recycle, but bins were too small to fit 3 empty water bottles on 1 half. Actual cup trays for the Market would be convenient for those buying hot beverages. Hotel was under construction at the time which wasn't ideal but we know the place will look beautiful when complete.
Someone was able to obtain my room # and last name. The invidual charged his/her meal to my card . When I confronted a staff about it , she hesitated and expected me to be ok with the charge since the room number and last name was on the receipt . But at the end of it all, doubletree remixed the charge .
The location was the best part.
There was a lot of construction. I didn't think they should charge for parking. The phone in the room didn't work and they only gave us one towel for showers, they charged to use the pool towels if they aren't returned and the floors were filthy in the room. The rooms weren't anything like the pictures. It also looked like anyone with children stayed in the same buildings so the mornings were loud.
This location was beautiful and had so many things to do right in the hotel. Very clean! Green, they have a recycling program. Services galore and some cool options in the hotel room.
I guess they are adding on or doing some type of construction so finding the entrance was a pain in the you know what. When I finally did get there it was so backed up with traffic and confusing. When I finally found a place to park my car and went to check in the process was difficult because there was a mistake in the computer. Every time I asked a question to make sure I understood the instructions I was given the check in girl answered with attitude and annoyance. The entire staff seemed miserable and was not pleasant to interact with. As someone who has been in customer service for 10 years this to me is a reflection on the hotel and how they treat the employees. No free breakfast. The breakfast offered is expensive and not very descriptive on the menu. Because of the lack of description I ended up ordering something containing a food I'm allergic to.
Staff was very nice. Lots of activities.
Bathroom needs update/cleaning
Bait and switch
Pictures online show a nice hotel but when we arrived to check in we were given a room in the property next door that looks like a motel. Our "hotel" room door opened up to the parking lot. Also their is a $19 per day resort fee which I was not told about at check in.
I love the complimentary cookie when you check in.
I didn't like the construction going on outside my room, especially for the price. Also I hated to find out that there was no complimentary breakfast.
Stayed just one night
Super friendly staff!
Hair in the bathroom that wasn't mine.
Just as expected
The DoubleTree by Hilton Orlando at SeaWorld hotel enjoys a prime location in Orlando. Our full service Orlando resort hotel is minutes away from popular Orlando attractions and only 15 minutes from the Orlando International Airport (MCO). We're next door to SeaWorld® Orlando and Aquatica, and minutes from Universal Orlando® and Walt Disney® World theme parks. Complimentary scheduled transportation to SeaWorld and Universal theme parks is available. New guest rooms provide an array of choices to fit your style. All spacious guest rooms feature our luxurious Sweet Dreams® beds, flat-screen TVs, and coffee and tea maker. Resort amenities include two swimming pools, Miniature Golf course, Life Fitness®-equipped fitness center and a Kid's Lounge offering the latest games, activities and FUN. Let our Concierge Desk assist you with theme park tickets, reservations and transportation. A variety of dining options at DoubleTree by Hilton Orlando at SeaWorld are available. Join us at Laguna, serving freshly prepared favorites for breakfast, lunch and dinner daily. The Market offers everything from pastries and sandwiches to pizza and ice cream. Enjoy your favorite libation and light fare at the fun and friendly Barefoot Bar pool bar. A daily resort charge will be added to the room rate and includes guest internet access, self-parking and theme park transportation to SeaWorld, Aquatica and Universal. Also included are one appetizer with purchase of entrée in Laguna per stay, two bottled waters from The Market per stay and local and toll free calls. Our friendly and professional staff at the DoubleTree by Hilton Orlando at SeaWorld hotel looks forward to welcoming you with our signature warm chocolate chip cookie at check-in on your next visit to Orlando.
Based on 4,542 reviews
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