DoubleTree by Hilton Orlando at SeaWorld

Nice stay, but could use some minor improvements

We liked the convenient location (20 minutes to Magic Kingdom, 15 minutes to airport). We liked the friendly front desk service and facilities employees as well. Spacious rooms and room service were very appreciative with 2 kids (2 yr old and 2 mo old).

Poor bathroom design (that can be fixed rather inexpensively): shower curtain not long enough combined with curved curtain rod above straight shower basin's threshold edge resulted in water all over the floor every time we showered and we couldn't do anything to control it. Extra towels were needed regularly to keep the floor dry. Wet floors in such tight space could have been catastrophic for anyone unaware of the issue. Large door and minimal toilet room space weren't ideal either. Initial body odor smell coming from the vents was a problem for me too. Eventually it went away. Solutions: replace shorter curtains with longer curtains, replace curved curtain rod with straight curtain rod, have door swing out of bathroom instead of into the bathroom, air fresheners installed, extra towels for each room. Other suggestions would be a mini fridge on all rooms. This is important for families with young children who need to keep milk cold instead of filling a tiny ice bucket. Also I think better screening needs to happen for language capabilities for the facilities employees. They were kind but hard to understand and they didn't understand basic English. Larger trash bins in the room instead of small bins split to 2 halves (strange design) for what we assumed to be trash/recycle, but bins were too small to fit 3 empty water bottles on 1 half. Actual cup trays for the Market would be convenient for those buying hot beverages. Hotel was under construction at the time which wasn't ideal but we know the place will look beautiful when complete.

Someone was able to obtain my room # and last name. The invidual charged his/her meal to my card . When I confronted a staff about it , she hesitated and expected me to be ok with the charge since the room number and last name was on the receipt . But at the end of it all, doubletree remixed the charge .

This location was beautiful and had so many things to do right in the hotel. Very clean! Green, they have a recycling program. Services galore and some cool options in the hotel room.

I guess they are adding on or doing some type of construction so finding the entrance was a pain in the you know what. When I finally did get there it was so backed up with traffic and confusing. When I finally found a place to park my car and went to check in the process was difficult because there was a mistake in the computer. Every time I asked a question to make sure I understood the instructions I was given the check in girl answered with attitude and annoyance. The entire staff seemed miserable and was not pleasant to interact with. As someone who has been in customer service for 10 years this to me is a reflection on the hotel and how they treat the employees. No free breakfast. The breakfast offered is expensive and not very descriptive on the menu. Because of the lack of description I ended up ordering something containing a food I'm allergic to.

Stayed just one night

Super friendly staff!

Hair in the bathroom that wasn't mine.