DoubleTree by Hilton Orlando at SeaWorld

Staff, hotel was very nice,

I realize that hotels are on limited staff, but it's the small things that count, with all shops & hotel venues shut down! The hotel was nice, staff friendly, but both pools where out of towels in the machines...for all three days! Trash was overflowing in outdoor cans, everywhere! Key return box, at gate had a hundred cards jammed in it! Why? With only a few guest rooms booked (11 cars in lot), wouldn't you expect perfection! What are the employees doing...when I called the front desk about these items, I was told that I could just use my room towels at pool or I could come get some at the front desk....really...your staff should have made the trek down to both pools with a cart full of towels. Then, they should have used the cart to empty garbage cans (and pick up bags of garbage on ground). I was told; "I could pick up a large garbage bag, when I come get my own pool towels" I offered to pick up a bin full of towels (help them do their jobs) and replace them in the vending machine...they told me all three days I offered my time; "Sir, we will get those towels right out there...as soon as possible!" When I went to get my towels & towels for three other families, I witnessed three management members, sitting at a customer table, preparing pay checks...a security guard having a cup of coffee, while talking to the coffee shop employee, a cleaning lady stocking her cart...and two people at the front desk...which had no customers! Really, really...no excusses for all this. I travel to Orlando about 100 times a year, but my chances of returning to this potentially amazing property dropped greatly. Customer service, is still job 1, even in a pandemic! I would like to hear from management, that these items were now fixed.

Room full with fly I have to go to buy a sanatize the room my baby boy is disability not need this

Clean rooms upon arrival. Pools and scenery were great

Water was very smelly. Lots of sulfur in it. Went to front desk to say something and the front desk clerk said ' I know we are working on it. He then said the smell is very bad in the building you are in' Well the hotel was not sold out so why did they put us there? The next day no housekeeping was done I had to call for it on the 3rd day. Otherwise it was good.

Rooms and building are in need of repair and remodeling