|Distance to city center||9.7 mi|
|Distance to airport||9.4 mi|
|clean room||in 666 reviews|
|close to sea world||in 148 reviews|
|close to the convention center||in 50 reviews|
|construction going||in 20 reviews|
|double tree||in 16 reviews|
|free breakfast||in 105 reviews|
|fridge in the room||in 78 reviews|
|fridge or microwave||in 147 reviews|
|friendly staff||in 440 reviews|
|great location||in 488 reviews|
|mini golf||in 52 reviews|
|motel than a hotel||in 96 reviews|
|nice hotel||in 366 reviews|
|pay for parking||in 365 reviews|
|pool area||in 70 reviews|
|resort fee||in 281 reviews|
|theme parks||in 27 reviews|
|warm cookies||in 84 reviews|
Great customer service, clean and nice
Did not have cold water on our floor. Others I was traveling with didn’t have hot water. There was mold in the shower. The walls are thin so you hear the TV of your neighbors at all hours.
Location to the parks is great.
Toilet barely flushed. Had to flush multiple times. Shower was loose. Beds were uncomfortable.
The room was clean, bed comfortable. HBO channels free.
Self-parking fee too high. No refrigerator in room. Exterior entrances to room makes it noisy. Should at leas give 1 bottle of water free. HBO signal kept going out.
Nice stay, but could use some minor improvements
We liked the convenient location (20 minutes to Magic Kingdom, 15 minutes to airport). We liked the friendly front desk service and facilities employees as well. Spacious rooms and room service were very appreciative with 2 kids (2 yr old and 2 mo old).
Poor bathroom design (that can be fixed rather inexpensively): shower curtain not long enough combined with curved curtain rod above straight shower basin's threshold edge resulted in water all over the floor every time we showered and we couldn't do anything to control it. Extra towels were needed regularly to keep the floor dry. Wet floors in such tight space could have been catastrophic for anyone unaware of the issue. Large door and minimal toilet room space weren't ideal either. Initial body odor smell coming from the vents was a problem for me too. Eventually it went away. Solutions: replace shorter curtains with longer curtains, replace curved curtain rod with straight curtain rod, have door swing out of bathroom instead of into the bathroom, air fresheners installed, extra towels for each room. Other suggestions would be a mini fridge on all rooms. This is important for families with young children who need to keep milk cold instead of filling a tiny ice bucket. Also I think better screening needs to happen for language capabilities for the facilities employees. They were kind but hard to understand and they didn't understand basic English. Larger trash bins in the room instead of small bins split to 2 halves (strange design) for what we assumed to be trash/recycle, but bins were too small to fit 3 empty water bottles on 1 half. Actual cup trays for the Market would be convenient for those buying hot beverages. Hotel was under construction at the time which wasn't ideal but we know the place will look beautiful when complete.
Someone was able to obtain my room # and last name. The invidual charged his/her meal to my card . When I confronted a staff about it , she hesitated and expected me to be ok with the charge since the room number and last name was on the receipt . But at the end of it all, doubletree remixed the charge .
The location was the best part.
There was a lot of construction. I didn't think they should charge for parking. The phone in the room didn't work and they only gave us one towel for showers, they charged to use the pool towels if they aren't returned and the floors were filthy in the room. The rooms weren't anything like the pictures. It also looked like anyone with children stayed in the same buildings so the mornings were loud.
This location was beautiful and had so many things to do right in the hotel. Very clean! Green, they have a recycling program. Services galore and some cool options in the hotel room.
I guess they are adding on or doing some type of construction so finding the entrance was a pain in the you know what. When I finally did get there it was so backed up with traffic and confusing. When I finally found a place to park my car and went to check in the process was difficult because there was a mistake in the computer. Every time I asked a question to make sure I understood the instructions I was given the check in girl answered with attitude and annoyance. The entire staff seemed miserable and was not pleasant to interact with. As someone who has been in customer service for 10 years this to me is a reflection on the hotel and how they treat the employees. No free breakfast. The breakfast offered is expensive and not very descriptive on the menu. Because of the lack of description I ended up ordering something containing a food I'm allergic to.
Staff was very nice. Lots of activities.
Bathroom needs update/cleaning
Bait and switch
Pictures online show a nice hotel but when we arrived to check in we were given a room in the property next door that looks like a motel. Our "hotel" room door opened up to the parking lot. Also their is a $19 per day resort fee which I was not told about at check in.
I love the complimentary cookie when you check in.
I didn't like the construction going on outside my room, especially for the price. Also I hated to find out that there was no complimentary breakfast.
Set on lush grounds next to SeaWorld Orlando, DoubleTree by Hilton is an upscale hotel that provides luxurious accommodation for guests. It houses over 1020 rooms and suites spread over 14 floors. Each room is fitted with air conditioning, flat-panel TVs with premium channels, refrigerators, coffeemakers, hairdryers, ironing facilities, and the chain's ultra-comfy trademarked Sweet Dreams® bed. Upgraded suites come with additional living space and extra features such as sofa beds, work desk, and walk-out patios. Guests get to enjoy a variety of dining options. The hotel's on-site Laguna restaurant serves an a la carte menu of American cuisine all day. Guests can also relax with frozen libations and cocktails by the poolside bar or indulge in small plate dishes at the California-inspired Sonoma Lobby Bar. In addition, the hotel is close to several appealing restaurants, including an Italian steakhouse that is less than 800 feet away. With over 12,000 square feet of event space, DoubleTree by Hilton Orlando at SeaWorld provides options for meetings, conferences, and other special events. Other features include a year-round outdoor pool, hot tub, a poolside bar, a fitness room where guests can work out, and accessibility features in public and private areas. Situated a convenient 10 minutes away from the Orlando International Airport, the lush hotel is a vacationer's delight. It's within an 8-minute walk from SeaWorld and a 12-minute walk from Discovery Cove. It's also located close to other tourist attractions, including Universal Studios and Walt Disney World, all of which are easily accessible using the hotel's area shuttle service.
Based on 5,302 reviews
Policies vary by room type and provider.
|Orlando Sanford Intl||28 mi|