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The room is nice and updated. We were not given washcloths and our breakfast card had already been filled out; it wasn't new.
The employees were very friendly and helpful. I was happy for what I paid. I would have been disappointed if I had paid full price though. It was under construction and was in need of some updates.
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The staff were outstanding. Very friendly and knowledgeable.
This hotel has been renovated. Our room and floor was very modern. The indoor pool was nice as well. TV was huge for a hotel room. Location was perfect. 10 minute drive to Kings Island right off of the highway. Plenty of places to go out to eat. No
This was the newest and cleanest hotel I've ever stayed in. It was a really excellent experience!
Comfortable Dark hallway next to our room. I would have expected a better renovation since it's newly fixed up. It's strange & awkward to see the plumping in the bathroom. Very tacky
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Very nice! A hot tub at the indoor pool would have been very nice.
Some of the most pleasant staff I've ever met very helpful genuinely caring
Hotel was very nice! The beds were not comfortable. I have been done in my back ever since I left the hotel Saturday morning.
Great location, newly remodeled rooms, very clean!
The playground for the children. It was not clean.
Location to Kings Island Dated facility in need of an update. Pool was not heated and cloudy. Messy public areas.
Location. Dirty. Poor maid service. Old TV. No refrigerator in room. Over priced.
Great location, right next to the tennis center. Free shuttle was nice. Good value. Only stocked with enough coffee for one person. Trouble with key card working. Glob of toothpaste in sink.
I've stayed at the Super 8 in Huntington, WV & Portsmouth, OH many times and found them to be reasonably price hotels similar to a Holiday Inn. The Super 8 in Mason was a Motel with a peeling tub, grimey floors. I was traveling solo with my daughter and did not feel safe on the lower level with a large front window. It was a snowy weekend, but the parking lot was not cleared at all.
not very clean and kept up.
No one at the counter when checked in and out had to wait for someone to come to counter. Carpet dirty and stained in room.
Very close to tennis center. Staff was friendly Wallpaper peeling off walls. Needs some updates.
Pool open till midnight, shuttle to psrk Layout of room thought it would be nicer for value
The breakfast was good... The location to Kings Island was great for the price. All the staff were very friendly, and they even went out of there way to help us! Great place to stay for the money! The only problem we had was the sports bar across the street was rather loud on Saturday night
The location The room. It felt ghetto. Stale smelling room.
only one person working, ice machines only every other floor, lobby & bar together - so we had to watch a gross drunk man and lady making out while we checked in, could not find ice machine & no staff on duty to ask - just a note at front desk that said "be right back", worst of all, they did not even have the room we reserved and tried to put us in a different room w/only one bed, when we refused that , we got an older room across from the kitchen, which was a bummer, room set up was odd - tv located awkwardly between bed & sitting area. We spent our second night at the Marriott down the street (were in town to go to IKEA) and it was truly EXCELLENT - for SAME PRICE !
Food service 24/7, friendly staff, clean and quiet!
we had a very nice time at this hotel, not only was the pool great for the kids but they also enjoyed their breakfast, which they usually don't eat much, but they enjoyed the cereal. I'd stay there again
We had a blast...always do! We would go a lot more often if it wasn't so expensive to stay.
We've stayed at Great Wolf a number of times, but this was our first in Cincinnati. It was very consistent - rooms were spacious, waterpark was clean. Our daughter LOVED MagicQuest, and the people in the store were very knowledgeable and helpful. Great stay! We normally don't go in peak season, so we weren't used to having a wait to check in. The desk clerks were really efficient, so the line moved quickly.
great themed atmosphere. Surpringly plenty to do in the waterpark! Something for the entire family! Magiquest is there, so plan on $40-90 more per child for that. The price of hotel is High dollar.
price, location beds and bedding were nice older facility very small elevator few snack/soda machines
Everything was how it should have been. We had a very relaxing stay! Breakfast was great! Was super impressed! Will stay again when we are in town! The only complaint I have, would be on our second day, while we were out, housekeeping didn't make/change our beds.
Very quick and helpful checkin. Nice clean beds. Very comfortable! Great breakfast selections. Will stay here again.
The room was well furnished, the staff seemed friendly, and the hotel was not overcrowded or loud. The room was not well cleaned: gum on trashcan, dust in bathroom, hair on linens. These were minor details, but things that we nevertheless did notice.
Staff was friendly . Large fridge in room. The room was very tight. Last room near the stairwell. The bathroom smelled , the bed sheet was stained. The coffee machine was in the restroom so would never use it.
The hotel staff was excellent from check-in to check out. Excellent desk staff, excellent breakfast and breakfast staff. Rooms are clean and quiet. Pool area was convenient. Lots of restaurants nearby. Out of King's Island season, so I don't know what this would be like in season, but given the staff, I would say still very good to excellent. Bathrooms could stand to be redone, particularly the sink.
Many basic needs were met coupled with little nuances, example... the pop machine did not gouge us. No refrigerator in the room.
this hotel is very close to where our family lives, making it a convenient place for us to stay. They have 4 children and there was too much going on in the house for us, their grandparents to stay in. Thanks for being just down the road from Beckett Ridge
Loved the room, bed, and set up. Check-in staff around 5 PM were slightly snobby and acted like they did not want to be there (3 younger girls).
It was a comfortable room and the bed was amazing! The room was inclusive, worth the money. The staff was amazing also. Free hot breakfast and coffee! I really enjoyed my stay. My husband and I will definitely come and stay again. Very clean and comfortable. Thank you. We also enjoyed the pool. Clean towels and just right tempature. That we didn't stay long enough! ;)
Nice clean updated Bathroom door doesnt seal because its a glass barn slider. awkward. beds were meh. pillows meh.
Rooms are clean and quiet Hotel is up to date They are making additional upgrades, including the Concierge Room Easy location to get back on the highway The price via Kayak was a steal Nothing
The staff was extremely nice and helpful. Our room didn't have a refrigerator, which would have been nice.
The hotel was very clean, the staff was friendly, and the room was clean and comfortable. We arrived late at night 30 minutes before the bar was suppose close. We thought we would have time to grab a drink before bed to unwind but unfortunately the bar closed early that night.
Staff was great perfect place for a quick stop through town.
Perfect location and spacious, clean room!
Spacious rooms No
The room was incredible. We loved all the space we had and felt at home because it was so clean and even smelled clean. Check out was noon but the maid knocked on our door at 10:30 and wanted us to leave so she could clean and told us checkout was at 11. We felt rushed and when we did leave at 11:30, there was a cleaning staff of 3 right outside our door waiting.
How big it was No
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Very clean and the staff was excellent!
This hotel is great for a get away weekend. Days and nights are fairly quite. Room was very clean and spacious. I would recommend this hotel to anyone!! I stayed in a hotel with a stove top, only complaint I have is the limited utensils available.
Was not given right room and issue was not corrected
I loved the fact they served dinner as well as breakfast, it was so nice not to have to go back out for dinner after a long day. The accomodations were awesome and the hotel staff went above and beyond to make sure all our needs were met. Nothing
bedding & linens
Location and breakfast No
Everyone was very loud. Staff included at all times. It was very hard to rest.
I inadvertently left gold chain at the hotel that has a great deal of sentimental value to me as it was given to me by my mother to whom it had initially been given by her grandmother. I called the hotel and within minutes they had located the chain and my brother was able to pick it up for me. They were very friendly and professional in handling this.
Beds super comfortable, clean, good pillows, a microwave and fridge in the room for travel. Really convenient to Whole Foods and lots of restaurants. Pool incredibly small, thought there would be a hot tub to relax. No hot tub. Breakfast is not free. When I think of the Hilton, I think a little nicer and was hoping for a little more luxuries..
Room was good size and comfortable. Frig, microwave, window seat and night light were nice additions. Staff friendly and helpful. Overall happy with my overnight stay. There was no shampoo or conditioner in room.
The use of space, meaning covering the air unit with wood and putting a pad\pillow there to create a lounge area. Looking out over a parking lot and field isn't the most pleasant. looked like it was a cover up clean up, done hastily with paint on the floor in bathroom, looked like blood.
The staff was very friendly, beds were comfortabe. Location was prime for our trip to kings island. Tha value for the price was excellent. I stay here every time I go to King's Island and plan on staying here on future visits. The housekeeping staff need better attention to detail. There were stains on the mattress. The chair in the room had dust on it that had not been touched in a while. The shower curtain rod had come loose and was drooping causing me to bump my head. Televisions could uses some updating.
When we explained our issues with our room & found out there were no other rooms available, the person at the front desk gave us a refund without too much fuss. She first offered us air freshener, and when we declined she asked "is it really THAT bad?" which was bit of a turn-off, but we were thankful that she refunded us quickly. When we first arrived, we had to call because the person who was working the front desk was away cleaning rooms (about 5:00 pm). When we got to our room, the TV had been left on & was blaring. Unfortunately, there wasn't a remote control, and we couldn't turn it off. Then we noticed that our non-smoking room smelled strongly of smoke; we are not super sensitive to that, but this was very noticeable, and we would not have been comfortable staying. We also noticed that the bathroom door would not close all the way, which would have been uncomfortable if we had decided to stay. The room wasn't very clean either, although if this had been the only issue, we likely would have stayed, as it wasn't TERRIBLY unclean. We went up to see if there was a different room available, but they were all booked, so we asked for a refund. We happily found another hotel in the area that was much better, for a similar price.
We arrived late to a friendly staff. We had two rooms and both were inviting and welcoming. The beds were very comfortable and although we had reservations because we normally stay at the Double Tree or Hilton we were pleasantly surprise. The suites elsewhere offered double beds this hotel had two queen size beds, it was heaven. We would definitely stay there again and would recommend it to all our friends.
Everything was great. The beds could be less 'aircraft carrier'-like
Stayed here one night for business. The room was clean, the bed was comfortable, and the shower was good. It's a newer hotel, I think it's about a year old. Good value for the money. This was my first stay at a Holiday Inn Express. I normally look for Marriots and Residence Inn's but now I wou;dn't hesitate to stay here again or recommend it to anyone who wants a decent place to stay.
We enjoyed our stay there & would stay there again
I had a great time. I highly recommend getting a room with a hot tub in the room as my wife and I did. It was relaxing, the room was clean, and the staff was very welcoming and friendly. I would definitely go back.
When my dad had to have an extended hospital stay and surgery, my family had several rooms at the Holiday inn Express in Mason City. Crystal, the manager was an angel for us. She made sure that we had rooms that were comfortable and close together and took care of us with compassion and kindness. Our rooms and the entire building was exceptionally clean. The food was good. The beds were really comfortable and the service was great. At at time when we were in crisis mode, Crystal and the staff at the Holiday Inn Express made our lives tolerable. She eliminated the stress of where to stay and for that we are extremely grateful.
Good hotel typical of Holiday Inn express. Ataff was friendly.
If you are going to Kings Island, this is the perfect hotel with only a three to five minute drive. The room was clean and the bed was comfortable. The free breakfast was great and offered different hot items everyday including sausaga, bacon, omelets, and biscuits and gravy. I would stay here again.
Needed a last minute place to stay and as a rewards customer of another chain I was reluctant to move to another chain. However this Holiday Inn had a nice inviting air very clean and after checking the rates which were very reasonable for a non-reserved guest I decided to stay. Great customer service throughout the 4 day visit. Room was spacious and just a testament to the Holiday Inn reinvention of itself. As a frequent traveler I would definitely include this to my repertoire of stay options.
Best Beds Ever! Slept like a baby! Although I wish the hot tub was a little bigger in my room it was still a wonderful stay!
I booked it as a mystery hotel and was expecting a regular sized hotel room (for only $42+tax) and was amazed to walk into a suite with a livingroom! It had a futon sofa and a reclining chair! I definitely recommend this hotel. The king-size mattress was firm and very comfortable. The girl at the front desk was friendly too. The room could use a new carpet but for the price I was highly impressed. I thought the breakfast was kind of limited compared to the other Baymont I stayed at before but like I said I can't complain. I was overall very satisfied.
when I rented the room asked if you all had a pool. of course the person on the phone said yes we have a pool so I rented the room. so me and my girlfriend get to your hotel and the person told the truth yes you have a pool but failed to mention that the pool had been shut down there was not going to open for several days total waste of my money because the only reason I rented the room is for the indoor pool.
I liked that they have an indoor pool but it is in need of some repair and update. There were not enough towels supplied and the tile was a little slippery. I didn't like the bed and didn't get any sleep. I also did not like the light switches in the room for the entryway and bathroom.
Slept well Floor was dirty
King size bed was pretty comfortable. The AC worked pretty good and the Wi-Fi was pretty good this time. Pretty good for the price and a step up from a crack motel. The manager was very rude. When I was leaving the breakfast area with a plate for my partner, he physically pushed me and called me an idiot. He tried to block my entrance to the elevator so I walked out the front and through the side and upstairs to get back to my room.
Very nice and family oriented hotel They need a little more help in the breakfast and cleaning department. Even one or two more people would be good
We loved the carpet and new paint in the hallways. Our shower was disgusting, we had strange red stains on the comforter, there was dust all over the sink, and we overall just felt very gross while staying at Quality Inn.
The recent renovations were nicely done. The staff is friendly and efficient. The room has everything I needed for my stay, including a comfortable sectional sofa. The courtyard space is relaxing. My only issue was the fact that the toilet didn't flush properly in this particular room. However, I didn't have that problem in the last room I stayed in, so I believe it was just a one-off incident.
My daughter and I woke up extra early to try to swim before check out and our room key card was already shut off and wouldn't allow us to access the pool
Comfortable beds, nice pool area and clean hotel. Room keys failed often. Floor in bath rooms and first floor hallway very clean however rather slippery design. Breakfast not included in hotel price. No food service in hotel.