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Location and quality. The check-in staff was a little rude upon arrival, but otherwise, good experience. There was a really nice staff person that gave our kids pennies to throw in the fountain. The kids loved that!
They are in the middle of remodeling. My room was newly done. It had very modern decor and furnishings. the bathroom was especially nice. I loved the huge shower and amazing shower head. Bed was very comfortable as well. Front desk staff was very helpful. Decor was dated on lower floors, but again, they are remodeling so that should be taken care of shortly.
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Location was convenient. We were there for a funeral and they provided a complimentary bag of goodies and condolences card.
Beautiful decor. Comfortable beds. Staff is very nice. Loved everything
The room was newly renovated. Was conveniently located to trstaurants and shopping. Perfect! A bit of a walk to the elevators....
The area is very close to Kings Island where I work so it's a great option for me. And the front desk was very nice in letting me check in after my shift ended at 2am. The hotel is currently under construction. And it is a bit of a walk from the lobby to the elevators.
The staff were amazing! Very polite and accommodating. I honestly can't say enough good things about the women working the front desk. The fitness area was very nice. For what I paid this was a great deal; however, given the star level, it did seem really dated. Pool was cold and there was no hot tub. It wasn't as convenient to KI as I'd hoped. Arrangements w/ the hotel for type of room was frustrating.
Hotel is going through renovations, so the rooms are quite sleek and comfortable. The lobby is beautiful, and the associates are extremely professional and friendly. I highly recommend this hotel. Nothing. It was a perfect stay.
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Staff were great Hotel under construction, great deal of noise, not able to get some rest
Clean, recently renovated rooms. Really nicely done! The staff were beyond welcoming - they did everything they could to make our stay as enjoyable as possible. Nothing!
Very close to tennis center. Staff was friendly Wallpaper peeling off walls. Needs some updates.
The playground for the children. It was not clean.
Location to Kings Island Dated facility in need of an update. Pool was not heated and cloudy. Messy public areas.
No one at the counter when checked in and out had to wait for someone to come to counter. Carpet dirty and stained in room.
not very clean and kept up.
Pool open till midnight, shuttle to psrk Layout of room thought it would be nicer for value
The breakfast was good... The location to Kings Island was great for the price. All the staff were very friendly, and they even went out of there way to help us! Great place to stay for the money! The only problem we had was the sports bar across the street was rather loud on Saturday night
Great location, right next to the tennis center. Free shuttle was nice. Good value. Only stocked with enough coffee for one person. Trouble with key card working. Glob of toothpaste in sink.
I've stayed at the Super 8 in Huntington, WV & Portsmouth, OH many times and found them to be reasonably price hotels similar to a Holiday Inn. The Super 8 in Mason was a Motel with a peeling tub, grimey floors. I was traveling solo with my daughter and did not feel safe on the lower level with a large front window. It was a snowy weekend, but the parking lot was not cleared at all.
The location The room. It felt ghetto. Stale smelling room.
Location. Dirty. Poor maid service. Old TV. No refrigerator in room. Over priced.
great themed atmosphere. Surpringly plenty to do in the waterpark! Something for the entire family! Magiquest is there, so plan on $40-90 more per child for that. The price of hotel is High dollar.
We had a blast...always do! We would go a lot more often if it wasn't so expensive to stay.
We've stayed at Great Wolf a number of times, but this was our first in Cincinnati. It was very consistent - rooms were spacious, waterpark was clean. Our daughter LOVED MagicQuest, and the people in the store were very knowledgeable and helpful. Great stay! We normally don't go in peak season, so we weren't used to having a wait to check in. The desk clerks were really efficient, so the line moved quickly.
only one person working, ice machines only every other floor, lobby & bar together - so we had to watch a gross drunk man and lady making out while we checked in, could not find ice machine & no staff on duty to ask - just a note at front desk that said "be right back", worst of all, they did not even have the room we reserved and tried to put us in a different room w/only one bed, when we refused that , we got an older room across from the kitchen, which was a bummer, room set up was odd - tv located awkwardly between bed & sitting area. We spent our second night at the Marriott down the street (were in town to go to IKEA) and it was truly EXCELLENT - for SAME PRICE !
we had a very nice time at this hotel, not only was the pool great for the kids but they also enjoyed their breakfast, which they usually don't eat much, but they enjoyed the cereal. I'd stay there again
Food service 24/7, friendly staff, clean and quiet!
Staff was friendly . Large fridge in room. The room was very tight. Last room near the stairwell. The bathroom smelled , the bed sheet was stained. The coffee machine was in the restroom so would never use it.
Very quick and helpful checkin. Nice clean beds. Very comfortable! Great breakfast selections. Will stay here again.
price, location beds and bedding were nice older facility very small elevator few snack/soda machines
The room was well furnished, the staff seemed friendly, and the hotel was not overcrowded or loud. The room was not well cleaned: gum on trashcan, dust in bathroom, hair on linens. These were minor details, but things that we nevertheless did notice.
Everything was how it should have been. We had a very relaxing stay! Breakfast was great! Was super impressed! Will stay again when we are in town! The only complaint I have, would be on our second day, while we were out, housekeeping didn't make/change our beds.
The hotel staff was excellent from check-in to check out. Excellent desk staff, excellent breakfast and breakfast staff. Rooms are clean and quiet. Pool area was convenient. Lots of restaurants nearby. Out of King's Island season, so I don't know what this would be like in season, but given the staff, I would say still very good to excellent. Bathrooms could stand to be redone, particularly the sink.
How big it was No
I loved the fact they served dinner as well as breakfast, it was so nice not to have to go back out for dinner after a long day. The accomodations were awesome and the hotel staff went above and beyond to make sure all our needs were met. Nothing
Was not given right room and issue was not corrected
This hotel is great for a get away weekend. Days and nights are fairly quite. Room was very clean and spacious. I would recommend this hotel to anyone!! I stayed in a hotel with a stove top, only complaint I have is the limited utensils available.
Spacious rooms No
The room was incredible. We loved all the space we had and felt at home because it was so clean and even smelled clean. Check out was noon but the maid knocked on our door at 10:30 and wanted us to leave so she could clean and told us checkout was at 11. We felt rushed and when we did leave at 11:30, there was a cleaning staff of 3 right outside our door waiting.
Very clean and the staff was excellent!
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Location and breakfast No
The room The hotel changed my rate per night without my knowledge.
Perfect location and spacious, clean room!
Everyone was very loud. Staff included at all times. It was very hard to rest.
It was a comfortable room and the bed was amazing! The room was inclusive, worth the money. The staff was amazing also. Free hot breakfast and coffee! I really enjoyed my stay. My husband and I will definitely come and stay again. Very clean and comfortable. Thank you. We also enjoyed the pool. Clean towels and just right tempature. That we didn't stay long enough! ;)
The hotel was very clean, the staff was friendly, and the room was clean and comfortable. We arrived late at night 30 minutes before the bar was suppose close. We thought we would have time to grab a drink before bed to unwind but unfortunately the bar closed early that night.
Staff was great perfect place for a quick stop through town.
Rooms are clean and quiet Hotel is up to date They are making additional upgrades, including the Concierge Room Easy location to get back on the highway The price via Kayak was a steal Nothing
Nice clean updated Bathroom door doesnt seal because its a glass barn slider. awkward. beds were meh. pillows meh.
Many basic needs were met coupled with little nuances, example... the pop machine did not gouge us. No refrigerator in the room.
The staff was extremely nice and helpful. Our room didn't have a refrigerator, which would have been nice.
I inadvertently left gold chain at the hotel that has a great deal of sentimental value to me as it was given to me by my mother to whom it had initially been given by her grandmother. I called the hotel and within minutes they had located the chain and my brother was able to pick it up for me. They were very friendly and professional in handling this.
Beds super comfortable, clean, good pillows, a microwave and fridge in the room for travel. Really convenient to Whole Foods and lots of restaurants. Pool incredibly small, thought there would be a hot tub to relax. No hot tub. Breakfast is not free. When I think of the Hilton, I think a little nicer and was hoping for a little more luxuries..
Good hotel typical of Holiday Inn express. Ataff was friendly.
I had a great time. I highly recommend getting a room with a hot tub in the room as my wife and I did. It was relaxing, the room was clean, and the staff was very welcoming and friendly. I would definitely go back.
Everything was great. The beds could be less 'aircraft carrier'-like
We enjoyed our stay there & would stay there again
Stayed here one night for business. The room was clean, the bed was comfortable, and the shower was good. It's a newer hotel, I think it's about a year old. Good value for the money. This was my first stay at a Holiday Inn Express. I normally look for Marriots and Residence Inn's but now I wou;dn't hesitate to stay here again or recommend it to anyone who wants a decent place to stay.
Best Beds Ever! Slept like a baby! Although I wish the hot tub was a little bigger in my room it was still a wonderful stay!
We arrived late to a friendly staff. We had two rooms and both were inviting and welcoming. The beds were very comfortable and although we had reservations because we normally stay at the Double Tree or Hilton we were pleasantly surprise. The suites elsewhere offered double beds this hotel had two queen size beds, it was heaven. We would definitely stay there again and would recommend it to all our friends.
Needed a last minute place to stay and as a rewards customer of another chain I was reluctant to move to another chain. However this Holiday Inn had a nice inviting air very clean and after checking the rates which were very reasonable for a non-reserved guest I decided to stay. Great customer service throughout the 4 day visit. Room was spacious and just a testament to the Holiday Inn reinvention of itself. As a frequent traveler I would definitely include this to my repertoire of stay options.
If you are going to Kings Island, this is the perfect hotel with only a three to five minute drive. The room was clean and the bed was comfortable. The free breakfast was great and offered different hot items everyday including sausaga, bacon, omelets, and biscuits and gravy. I would stay here again.
When my dad had to have an extended hospital stay and surgery, my family had several rooms at the Holiday inn Express in Mason City. Crystal, the manager was an angel for us. She made sure that we had rooms that were comfortable and close together and took care of us with compassion and kindness. Our rooms and the entire building was exceptionally clean. The food was good. The beds were really comfortable and the service was great. At at time when we were in crisis mode, Crystal and the staff at the Holiday Inn Express made our lives tolerable. She eliminated the stress of where to stay and for that we are extremely grateful.
The staff was very friendly, beds were comfortabe. Location was prime for our trip to kings island. Tha value for the price was excellent. I stay here every time I go to King's Island and plan on staying here on future visits. The housekeeping staff need better attention to detail. There were stains on the mattress. The chair in the room had dust on it that had not been touched in a while. The shower curtain rod had come loose and was drooping causing me to bump my head. Televisions could uses some updating.
The use of space, meaning covering the air unit with wood and putting a pad\pillow there to create a lounge area. Looking out over a parking lot and field isn't the most pleasant. looked like it was a cover up clean up, done hastily with paint on the floor in bathroom, looked like blood.
When we explained our issues with our room & found out there were no other rooms available, the person at the front desk gave us a refund without too much fuss. She first offered us air freshener, and when we declined she asked "is it really THAT bad?" which was bit of a turn-off, but we were thankful that she refunded us quickly. When we first arrived, we had to call because the person who was working the front desk was away cleaning rooms (about 5:00 pm). When we got to our room, the TV had been left on & was blaring. Unfortunately, there wasn't a remote control, and we couldn't turn it off. Then we noticed that our non-smoking room smelled strongly of smoke; we are not super sensitive to that, but this was very noticeable, and we would not have been comfortable staying. We also noticed that the bathroom door would not close all the way, which would have been uncomfortable if we had decided to stay. The room wasn't very clean either, although if this had been the only issue, we likely would have stayed, as it wasn't TERRIBLY unclean. We went up to see if there was a different room available, but they were all booked, so we asked for a refund. We happily found another hotel in the area that was much better, for a similar price.
Room was good size and comfortable. Frig, microwave, window seat and night light were nice additions. Staff friendly and helpful. Overall happy with my overnight stay. There was no shampoo or conditioner in room.
I liked that they have an indoor pool but it is in need of some repair and update. There were not enough towels supplied and the tile was a little slippery. I didn't like the bed and didn't get any sleep. I also did not like the light switches in the room for the entryway and bathroom.
when I rented the room asked if you all had a pool. of course the person on the phone said yes we have a pool so I rented the room. so me and my girlfriend get to your hotel and the person told the truth yes you have a pool but failed to mention that the pool had been shut down there was not going to open for several days total waste of my money because the only reason I rented the room is for the indoor pool.
Slept well Floor was dirty
Very nice and family oriented hotel They need a little more help in the breakfast and cleaning department. Even one or two more people would be good
We loved the carpet and new paint in the hallways. Our shower was disgusting, we had strange red stains on the comforter, there was dust all over the sink, and we overall just felt very gross while staying at Quality Inn.
Very nice hotel. Good location to shopping and Casino. No.
First hotel that I've been to that charged for their continental breakfast. And the hot breakfast (an additional fee) was not as good as others that were simply in a chafing pan.
Very nice Price, way too expensive Pool was cold
The location, very clean rooms and nice hotel overall. One lind of minor thing. They had some event there that evening until mid night. When I got to the hotel around 10:30pm there was no parking so I had to go elsewhere until party was over.
Clean, quiet and comfortable. Lots of restaurant choices nearby.
All the facilities The springs on the hinges in the bathroom door to keep it closed all the time. Annoying
Clean. Friendly staff.
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Nice lobby, great room+great bathroom.
Nice hotel & great location. N/a
The room was very nice and for the price we got it at. Loved it Nope
New and clean; staff was courteous and helpful. Convenient to the highway and to our destination in West Chester. No