Hilton Garden Inn Orlando East/UCF

The rooms were nice and clean, and there are plenty of restaurants nearby. The lobby was very nice and tidy, and the staff was friendly. The location is great, the staff was friendly, and the room was clean. The ability to get a drink and something to eat was fantastic. The staff was nice and helpful, and the location was in the perfect spot. The hotel is really pretty and clean, and the location is great if you need to be in east Orlando/UCF.

Breakfast is not included in the room fee. Some guests mentioned issues with customer service. Some guests experienced noisy air conditioning, an odor in the room, uncomfortable pillows, and a musty smell. There were also reports of roaches and bugs in the room. Some guests found the bed and pillows uncomfortable. The commode was loose, and the bathroom door would not close properly. Some guests mentioned a musty smell in the room and a mildew smell. The breakfast was okay but could have been better, and the hot tub was broken.

The hotel offers free parking, a fitness center, and an outdoor pool with pool towels. It also provides kids meals and a kid-friendly buffet. The hotel has a bar/lounge, a restaurant, and a snack bar. There are also facilities for fax/photocopying and a desk in the rooms. The hotel has a terrace/patio, and the rooms come with an electric kettle, microwave, refrigerator, coffee machine, and tea/coffee maker.

Guests have mentioned that the hotel is very clean, and the rooms were clean and comfortable. Some guests found the hotel to be very clean with great staff. However, there were reports of roaches, bugs, and a musty smell in some rooms. Some guests also mentioned issues with the cleanliness of the carpet and sheets.

The low season is in June, and the high season is in September. Guests have also mentioned that the location is great if you need to be in east Orlando/UCF, and it's a quiet and convenient place to stay.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Light sleepers may want to request a room with heavier curtains, especially for even-numbered rooms facing east, as the sun can be quite bright in the morning.

The hotel has an easy pet stay policy, making it convenient for guests traveling with pets. However, some guests wished the pool had a heater for their furry companions.

Guests with accessibility needs should double-check their room arrangements in advance, as some encountered issues with accessible rooms not accommodating the requested number of guests.

While the breakfast received mixed reviews, the made-to-order breakfast was praised for its variety and quality. However, some guests found the service slow and the food bulk-cooked and reheated.

One guest appreciated the desk receptionist's sign language skills, which greatly helped their daughter. This exceptional skill was noted as a rare and valuable asset.

While many guests praised the cleanliness of the rooms and the hotel in general, a few encountered issues such as dusty and wet carpets, along with sightings of roaches, indicating a need for consistent pest control measures.

Some guests expressed a desire for regular housekeeping, as the hotel currently provides cleaning of rooms only upon request. This may be a consideration for guests who prefer daily housekeeping services.

Several guests reported issues with room maintenance, including loose commodes, bathroom doors not closing properly, and mold in bathrooms. It's advisable to check the room thoroughly upon check-in and report any issues promptly.

While the hotel offers breakfast, some guests found it disappointing that it wasn't complimentary and felt that the quality could be improved.