Would you like to save as your currency permanently or for this visit only?
Nothing Unfriendly staff. I did not like it
Very clean and extra towels. The kitchen was fully stocked. The rooms were very big and the spa in the room was excellent. Was planning on staying just 1 night and we winded up staying 2 nights. That I had to go home
Everything excep. I was missing two pillows. My missing pillows
We got a free upgrade to a beautiful 2 bedroom suite. Just so you know, the 1 bedroom only has a queen size bed, the 2 bedroom has 2 queens in one room and a king in the other. There is so much to do there, but we had plans already so couldn't enjoy all the resort has to offer. If you need a crib, make sure you ask ahead of time and follow through. Took them til 1am to bring ours
Fifth stay at this resort. Love proximity to Disney parks. Room was clean. Beds are comfortable. Love having full kitchen and washer/dryer. Reasonably priced for all that they offer. Wi-fi in room worked well but you can only connect 4 devices and there were 4 of us in the room Decor needs to be updated
The resort had am abundance of family friendly activities. 10:00 am checkout
Ok in most ways. Nothing stood out as exceptional. The room felt dirty and was not very comfortable. NOTHING like the pictures. Unfortunately my only interaction with the staff involved them trying to shove a timeshare down my throat. To the point of threatening me with a deposit that I supposedly left to secure the opportunity for them to shove a timeshare down my throat. I will most certainly not be back.
How the iron caught fire and almost burned me
Spacious apartment. It had everything I could think of even dish soap!
I visited Orlando for a family reunion and trip to Disney for my grandson. Mystic Dunes is an amazing resort! Beautiful facility and grounds! We were able to save a ton of money on food, because each room had a stove, microwave and refrigerator. They also had a washer and dryer. i went through a timeshare presentation while I was there that wasn't too bad. I got $50 and $25 visa cards and a 3 day 2 night trip. the cards came in handy for gas and Disney stuff. The staff is so friendly and helpful! Honestly they exhibit the customer service you'd expect from such a beautiful resort. You feel like a rich person! I so glad I stayed here. It made my trip!
The suite was perfect, huge for the 2 of us. Very clean, the bed was comfy. Having a washer/dryer is a plus and equipped with everything you need in a kitchen. Recommend having a car as there is nothing close by. We were there for 4 days without one. Staff is super friendly. They take you around on golf carts throughout the resort. Kenzies was awesome at happy hour, turkey club huge/awesome. We were there for a unannounced free concert by Colt Ford which was a great ending to our stay. No complaints at all. Look forward to returning. The stay was 100% perfect, nothing to complain about.
Plenty of space. Having laundry machines in your room is so helpful with kids!
Clean beautiful area. The room was perfect. Lots of resturaunts to choose from across the street. Parking was a bit confusing around the hotel. We never really knew if we were in a tow away zone or not
Position and proximity to the centre of Celebration for restaurants and relaxed walks. Also very convenient for the Disney Parks. Did not like the Resort Charge added to the bill.
The staff were friendly and as helpful as they were able to be. Views over the lake were restful and beautiful. Breakfast service was excellent. More of a conference hotel than a boutique hotel. Block bookings meant there was little choice of room type and my son and I were unable to secure the twin bedded room that we had requested for our 11 night stay and on the last day all the furniture was removed from the main areas to accommodate the new block booking. Air conditioning was very noisy. Not 5 mins to Disney, 20 mins in a taxi!
meals and view non applicable
We had more than enough space in the platinum cottage. It was clean, quiet, and centrally located. My husband travels a lot for work and stays in Hampton Inn more than 3 times a month, he commented that the cottage was cleaner than 90% of the rooms he stays in with Hampton Inn. There was ample closet and storage space and with the deal we got from Kayak, the price literally could not be beat!! Especially since there is on site laundry, a bark park, mini golf, a pool, a cafe, and a small "general" store in the office. We stayed here to go to Disney and it was easy to get on and off property from this location. We will be back! We are even considering buying one of the smaller cottages they have for sale on site. Our three year old loved this place as well, she called it her green house the entire stay. The beds could use new mattresses and the cottage needed extra pillows but it's not like we lost any sleep over these two things. The only other thing I might add is the cottage needed an informative guide inside. We didn't know how or where to get fresh towels, where to take the garbage, check out guidelines, etc. But all we had to do was ask/explore a bit. I rated the staff at 4 stars because they were not very professional (I only encountered the night shift at the desk) otherwise, we really couldn't find anything to complain about!
Clean cabin in great condition
We stayed in the deluxe cabins. got 2 bedrooms and a kitchen for less than the price of a disney budet hotel room, which are very small. Much better for familes than staying in a single hotel room. Everything was clean, and the kitchen came with cooking utensils. Would definitely stay again. We were close to the pool, and it was loud in the evening (pool is open until 11.
The mattress's in both bedrooms were HORRIBLE, besides that the place was nice
Great enviroment staff was friendly no issues with the stay the place was very clean this was my first time taking my family out of state this was a great place to go not far from disney world as well I have no problems with this place
Need maintenance Pri e
Loved everything about the resort!
The cottage/bungalow concept was a great idea. There were lots of activities to participate in. The price was very affordable. The bedding was old and torn in places. The sheets smelled dirty. The furniture was also old, worn, and smelly. All of the blinds were bent and let light in at night. There was no tub for our toddler to take a bath, only a shower. Also, there was an iron provided, but it stained my son's clothing. Our vacation package included tickets to a dinner show and when we checked in, they would not give us the tickets. My husband had to show them our confirmation email to prove that we were telling the truth. They finally gave us the tickets, but they were not happy about it.
There were activities for my 5 year old to keep busy, either at the pool, or the mini-golf. The cottage concept was a nice idea for those without campers. The location right off of 192 is great. The space was tiny and very tight, there was only 4 of us, but we had to keep our luggage in the car because there was no where to put it in the cottage. The bedding was thrown on and was old and torn, so we had to make the beds when we got there. The blinds were all broken and the door was very difficult to open and close. Considering we only paid $60/night, we got what we had expected!
I liked the location. Right off irlo Bronson, you can't beat it. Quite. You have your own space. The rooms were tiny, the couches were filthy, a strange smell stayed throughout or stay, even after we started a generous amount of frebreeze. No water pressure.
Nice clean place with good service Bit family oriented since by Disney
So close to Disney property, across the street from Disney Springs. Very very very clean hotel. In my opinion the most luxury hotel you will find in the Lake Buena Vista area. I have stayed here twice and will definitely stay again in the future as long as the price stays this reasonable.
The only thing I did not like was the outside floors leading to the hotel were always wet, I was worried for my grandmother and son walking on them, I didn't want them to slip and fall
Close to downtown Disney It was like a leaking sound from the bathroom sink, it was very annoying when you went to bed
The proximity to Disney springs, transportation to Disney parks (every 30 min) which was awesome! Staff was very friendly. The pool was nice, they have a children's play room which was pretty cool. Decorations were nice as well seemed modern. Bath toiletries were all aveda which is better than most hotels where their products are sub par. Do not like that resort fees are not included in daily listed price on kayak, the hotel restaurant is expensive. We had some difficulty with the ac but nothing too bad
Lobby was pretty Rooms clean Addl $ for parking and resort little deceptive
The hotel was modern and very nice. The staff was professional and really nice. They moved me to a floor and a little bigger room because it was available and I checked in later. The room was very clean and neat. Overall for the price and location it was a great stay. Can't honestly think of anything. I guess parking was a bit pricey but I think that is standard fare these days.
Loved the cleanliness of the resort. It is a very modern and clean resort that is very convenient to Disney. Every staff person that we encountered were very friendly. We normally stay at a resort across the street as we visit multiple times a year and have wanted to stay here for a while, finally gave it a try and glad we did. N/A
Staff was very nice, dinner was good and pool/hot tub was fine. Didn't get a chance to use the spa but looked like it would be wonderful - just off pool and an Aveda one, if you want early time slots need to plan ahead.
Hotel was clean Cleaning staff opened up door and tried to enter room before checkout time while we were still asleep. I do not want to wake up on vacation to see a stranger looking at me while I am in bed.
Staff was helpful, good location The shower head in our room was not mad for people over 5'5. Needs to be higher
The staff were truly pleasant at every encounter and the proximity to Disney Springs was awesome! The shower continually made the bathroom floor extremely wet. The shower looked nice, but slip and fall risk was very disappointing.
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
They charge extra for a "clean" bed and they make you wait if you want a clean, newer room. They try to upcharge you if you want a good view.Service is non-existent. My 91 year mother fell and no one cared or assisted. The worst experience ever
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
They upgraded us to a suite since our room was not ready
The bed was very comfortable and it was nice being able to take the boat to and from Epcot. No mention of a $20 parking fee until you get to resort. One person told us it could be fixed when we left, but it was never resolved. Paid extra money for a resort view thinking that meant we would be overlooking Epcot or Hollywood Studios, however according to them, a resort view is a view of the Swan. Overall very upset. Would not have spent so much money if I would have known these things in advance. Not worth the $400+ I spent.
We went for a dance competition but had so much fun in our down time!! We walked boardwalk, swam and enjoyed the fireworks that surrounded us. The palm trees and fountain seemed to be synced to the fireworks and it was amazing! Honestly the only thing that I didn't like was having our stay end
I like that the Swann / Dolphin are right by the Boardwalk. I wish the pool had a better slide for the kids.
The location is amazing. Rooms are nice a big. Staff is very nice and helpful. The shower head was terrible.
I stayed here one night and across the street at the Hilton Disney Springs. This location was of much higher quality and did not have a hidden "resort fee." I'd recommend it to anyone. The construction out front was annoying. Very hard to find the front desk or decent parking. But that's necessary as they are redoing the entrance it seems.
Took longer than expected to get into the room.
We went for our anniversary. They went above and beyond to make it the best day for us ever. Nothing. They were almost perfect making it special.
Close to parks (use Uber; it saves tons of time) and really nicely appointed room. Kind staff. Undergoing construction on new pool so we didn't get to use that. Breakfast buffet is pretty pricey so we declined.
Location was great and the hotel was awesome! The pool is excellent and great accommodations!
Close to downtown Disney. Within 10 miles of most parks. Free on site parking Ads say they had microwaves in rooms on kayak. Even had picture of the thing on the website. No microwave. Brought food I just had to throw away. $50 per day deposit hold on your card that was not disclosed. Had $250 on my account frozen that I hadn't planned for which can ruin a vaca. Facilities not up to usual Hilton standards but I understand it was under renovation. Overall not pleased, felt misled, and loosing faith in the Hilton brand
Across the street from Disney Springs. Easy to shop & eat. Very comfortable rooms. Staff was very helpful. Nothing.
The place was clean and updated. Great location to Disney Springs. I booked a king bed. They told me I was out of luck because they were sold out and they finally gave me the king but with attitude.
I liked that we were walking steps from Disney Springs, what use to be Downtown Disney. They also provide transportation to all the other Disney parks as well. The room was spacious. The smell in the hallways were horrible though. It was a wet moldy smell. They were doing some renovations and building though. The smell leaked into the room as well making it smell like dirty laundry.
Nice employees and decor Noisy. We were on the 12th floor and at 230am we could hear loud people's discussion clearly.
Everything! Hotel under construction but it is not inconvenience.
Service Everything was a add on cost..
We got a room on the 18th floor. The view was amazing we where able to watch the fireworks from Epcot, Hollywood studios and some of the magic kingdom (other hotel was blocking some of the view). Also just people watching everyone walking around Disney Springs helped pass the time. Wasn't pleased with being roped into talking with a hotel employee about going to their other hotels for a presentation(guessing it was a timeshare). We did not do it but felt extremely pressured like if we didn't do it we were not welcome in the hotel. Had to spend the rest of our time there avoiding that employee.
Nickle & dime too much. Extra for resort fee extra for lousy parking etc
The room was well designed and clean. I attempted to call guest services multiple times. Mostly from my cell phone, once from the room phone. No one ever answered. Also, the internet connection was to weak to connect. I wasn't able to connect at anytime.
The rooms were amazing, the staff was friendly,and the amenities were amazing!
Interior was new and updated. Couldn't beat the price for the location and amenities. Perfect for a short stay while visiting the Disney parks!
Proximity to WDW
I liked everything about the hotel, clean, friendly. I didn't like that the buffet breakfast was around $13.00 to $15.00 every morning, and then when it was the character breakfast it went up. It doesn't really give you a choice to not pay the $26.00+. Especially when you are a guest at the hotel and are expecting to eat at the same restaurant every morning. And the pancakeson the buffet were very rubbery and hard.
I loved the location. Great being right across from Disney Springs.
After spending two nights at one of the cheaper Disney properties we booked a room here at a lower price for our last night in Disney World. We stayed in the tower and our room was significantly better in terms of comfort and size than the room we had just left at the Disney hotel. Considering that both properties were at a out the same distance from the parks and that both provided transportation to and from them, the Wyndham was hands down a much better choice. We'll definitely stay here on our next trip.
Location This is not a Disney hotel yet they wanted to charge us to eat with Disney characters. This was $10 more for breakfast. Staff was rude when we asked about it.. we requested the manager get in touch with us but never did.
It was clean and the bedding was very comfortable Size of room would be a little small for an extended stay.
Both parking fees and resort fees were high in combination for benefits. The fact that a family member visiting for more than 30 min had to pay $18.11 to park was steep.
The location is fantastic. It's within walking distance to Disney Springs, and has a trail directly to an overhead crosswalk that leads you straight to the Bibbity Boppity Boutique. The hotel has restaurants and a super convenient 24 hr market. The pool was nicely maintained, and the rooms were clean, comfortable and spacious. Paying to park is a drag, especially considering it was $17 to self-park, and the lot is pretty far from the majority of the rooms.
We were very disappointed with the breakfast buffet. It was very expensive and the food was cold.
The staff was very friendly. They have a 24 hour shout with a nice selection of food, bakery items, coffee, and snacks for the inbetween hours. They have a shuttle to the Disney resorts available to guest which makes it very convenient if you're not on a schedule. The room felt dirty, especially the bathroom. Outdated but trying to be new and improved.
Good Disney area vacation location. Good amenities on site. Holiday surcharge and uppricing. Diamond/gold breakfast was very good except for powdered eggs.
Room was good, Bed was comfortable and relaxing for me, though my wife complained about it. Bathroom had two sinks, which was nice. Reception, Concierge, Restaurant, all were professionally managed and was impeccable. The TV was dated. Rather low def. Only showed cable and the remote was hard to operate. It was not interactive so I could not see the hotel charges on the screen.
Location is great. Just a few steps away from Disney Springs. The hotel says it is part of the Disney Resorts but it is not. None of the benefits of the Disney resorts are available at this hotel. No extended hours at the theme parks. Self parking charge: 20 per day! Food price. Cleanliness very poor.
Construction has caused this resort to fail on multiple levels. Wait until it is all done before staying here.
Great location; really comfortable beds; clean; friendly service; top amenities Just outside of the Disney bubble. We were there for vacation but most seemed to be there for conferences. Rooms a bit dated.
Nice location, most convenient for Disney Springs area; perhaps the only true advantage over other hotels in the area. Average to below for facility, quite dated in the room. about 25% greater than other facilities in the area and parking/cost was an issue... the gate/payment machine was difficult and could not produce a receipt.
Truly exceptional service whether in the restaurants, bars, convention space, 24 hour convenience store, guest services, or just walking around. The staff are super friendly and they proactively offer assistance. The Italian restaurant has super amazing meatballs - best in a very long time. My room was a good size and clean. Quality toiletries and other amenities. Tip: Ask for a room with a decent view because mine really sucked!
Staff was friendly. Nice location. Hidden resort fee is a joke. It's in the fine print. They automatically charge you $24 a night for services you may or may not use. Including internet which is average speed at best. Also, they paint it as a high class hotel. The room and facilities are also average at best. Stay across the street at the Hilton Palace instead. Nicer and less expensive. Free parking.
Location to Epcot is a huge benefit. Great staff. Remodeled bathrooms are great. Older facility is noticed.
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball. Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Hotel was comfortable and clean Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
Staff was very helpful and friendly. We received a free upgrade to a suite, which was elegant and huge! We loved the swan! Nothing!
The boat ride from the hotel to Epcot, boardwalk, and Hollywood Studio's. Our reservations were for the Swan hotel but when we arrived we were told we were at the Dolphin hotel. We asked why we were there our reservations were for the Dolphin hotel. We were advised we must have read the confirmation wrong. The woman at the Dolphin hotel asked if we had the confirmation. I pulled it up on my phone and she confirmed it showed the Swan. She asked if she could make a phone call. She made the phone call in front of us and advised the person on the other end what I had and what their system showed. She was told we were supposed to be at the Swan and they corrected it in their system. The lady apologized and said that she could check us in but we would have to get our key's from the Swan because their systems were different. When we came back the bellhop that was going to assist us with our bags said very sarcastically, "ladies you are at the wrong hotel. I will tell you very slowly how to get there." We told him that we went to the Dolphin and they found that we were supposed to be at the Swan. He told us he would assist us with our bags once we got our keys. When we turned around he ducked into the back and a different bellhop advised us that he went on break so he would assist us. The room we were in smelt like mildew and we were advised that there were no other rooms available.
Staff was very friendly and helpful Very pricey for simple things like morning coffees or breakfast for kids.
Upon check in we got a free upgrade to a suite no extra charge.
Location Required 2 night minimum
Closet is too small. With the ironing board in the closet you can't fit anything in there. I understood this room #444, was newly constructed....has anyone tried hanging a suit in this closet? very poor planning. Secondly air conditioning was malfunctioning when I was there. I doubt I'll stay at the Swan again. p.s. Note I didn't mention the bomb scare...that could happen anywhere. The closet is ridiculous.
The room was fantastic. Updated and positively posh. The 12th floor view was incredible with fireworks shows from two Disney parks. The in-room Starbucks was a nice touch. I found a new favorite Disney hotel. Thanks!
clean distance to wald around resort
You can't beat the location and it's one of the few hotels on Disney property that is affordable. Easy transportation to the parks. The staff was warm and friendly. The accommodations were sparsely decorated, hardly any theming in the rooms. The beds were small and uncomfortable. The front desk did not set up our magic bands correctly and I didn't realize it until I got to the park and tried to pay with it. One of the main reasons we stayed on property was to have the ease of paying with magic bands at the food and wine festival. When I called to correct they said for security reasons I would have to come back to the front desk. Not wanting to waste an hour of park time to take the bus back, I settled for buying and loading a Disney gift card. The breakfast at the hotel was not great. Very bland food, terrible coffee. Anywhere off Disney property a hotel this mediocre and basic would have been priced in the $60 range. Paying $100 more than that is hard to stomach, but a necessary evil if you want to be on Disney property.
Fabulous pools, immaculate grounds. Rooms are small, but who cares? We were in the pool the whole time.
Staff was very friendly. Cleanliness was good. Overall a value. The beds are uncomfortable.
Location was great. Pools were wonderful for young kids. Food court had lot of options. No towels for pools. Walls between rooms but thin.
Overall a good value for the money. The room was clean and comfortable. Cafeteria food is surprisingly good. Grounds were well-kept. The rooms are very loud to the outside world, we could hear entire conversations at the pool from the second level. Housekeeping was very inconsistent as far as towels and washrags, both replacing them and where they put them. Which isn't a problem except when you are going to take a shower and all the washrags are at the sink not in the bathroom. Sometimes when I re-hung the towels and washrags they got replaced and sometimes they didn't (to save resources, in most hotels if you hang the linens, it means you will use them again). Sometimes when I left them on the floor or in the tub they got replaced and sometimes they didn't.
Without a doubt the best attribute of this hotel is quiet! We love how spread out and green the grounds are. Staff was great. Disney perks. Pricey.
The room was very nice, very clean. The Disney feel is amazing. It is very nice getting to and from the airport. The hotel provides a bus called the Disney Express. The bed is lumpy and feels old. You could roll over and keep rolling over because you rolled down the dip in the mattress. The bus system with this hotel is very poor. Our first day, we went to Hollywood Studios, it took 30 mins to get picked up by the bus to go back to the hotel at the end of the day. We saw perhaps every other hotel have 2 or 3 buses go by. The day after, it took almost an hour from the time we left the room, to the time we got to epcot.
Check-in. Check-out, and reservation changes were a nightmare. I booked and pre-paid for 3 nights on Kayak assigned to Travelocity. I called twice in advance to explain that I would check out after 2 nights. When arriving to check in after midnight the line was out the door and only one person was working. After 45 minutes and them not able to program the "key" wristbands, I finally got checked in using 1 key card for 4 people. They told me my reservation was 3 days and to call when I check out early. Day 2 I again waited through a long line to get more keys at which time they again tried to program wristbands with no luck so instead gave me more key cards. When I checked out I called the front desk as instructed. The person told me I had to come to the front desk per protocol to check out early. The room was nice but nothing special and overpriced. I will not stay there again.
Quiet & not crowded
Bus service I was very disappointed with the riverside. I expected Disney service and Disney clean. Not here
On Disney property Room not clean. Insect issue. Had to move rooms.
That the safari was 8 & up.
Pay the extra money for a savannah room! There was nothing better than coming home after a long day at the parks seeing giraffes, zebras, gazelles and many other African animals right off your balcony. I've never been that close to exotic animals and I didn't want to ever leave my room! Plus, the service here was impeccable. I wish I could have stayed longer.
This hotel gives you the full Disney experience. Take away the Disney aspect and you have an average motel style room in the little mermaid section where we stayed. If you pay more, there are better rooms closer to the resort style pool. The eatery was Disney style and the food was just what you'd expect from one of their mass dining experiences.
The rooms were very nice. The grounds were a lot of fun for my 4 year old grandson. Best part was once we parked we didn't have to drive again. The bus took us right to the ticket booths at Magic Kingdom. Not much I can say about what we didn't like.
As it is described it is a Value Resort, the cheapest Housing by Disney but kids friendly invironment, but misses basic shopping needs like fresh milk and cereal as it has a small useful Kitchenette. With a fridge, microwave, wide cabinate but they use USA electric sockets only, you can buy a converter from the gift shop but bare in mind USA only uses 110V electricity. so make sure your device is dual current or you'll end up grumpy like my wife who couldn't use her own hair Devices ;) .
The hotel was very kid friendly the play areas along the paths were amazing and the pool was also big enough for a lot of quests.
It took us 30 minutes to check in. They kept telling me that we booked with a third party and that was the problem. We had a 2 year old with us and when we checked in we asked for a pack n play. Went to get something to eat, and when we returned it still was not in the room. We called and it took another 1/2 hour to receive. Very crowded, and the food was just mediocre. Room was very small, if not Disney it would be 1/2 the price.
service comfort of room horrible wifi in room
The pools were the best part of the resort! 1. The smoking area is on the jogging trail! 2. There is only one food court for all the guests so expect long waits in line. 3. The only provide one bed sheet so bring a blanket!!!! 4. Guests don't know what to bring to the registers when cashing out their food.. So they leave the line to get stuff and hold up the registers!
We were upgrade to a nemo room and that was a very nice surprise. The room was bigger which included a microwave, kitchenette sink and refrigerator. Indoor entry was a plus. The little mermaid rooms were really small and not very appealing. All the room were outdoor entry much little motels. Very bare/basic room.
Mermaid room is small, but ok for a family of 4. The resort has a nice theme and the grounds are very clean. The walk from mermaid rooms building 8 is a long walk. It took 11-12 minutes to walk from room to the "cars" pool.
The facilities and cleanliness of the hotel, the comfort and the value...Its a great experience.. THe front desk staff, because i from for pr and i talk with her i need some three hours befor iwanna pay for that services and she say no. I fly to pr at 11:30 pm and leave the caribe cove at 10:00 am..I stay in the airport a long time..
We only were there for one night and still were required to pay a $65 cleaning fee. This was not prominent on the web site, but it small print at the bottom.
I love the spacious rooms for the price I paid. I would recommend this to everybody that want to spend quality time in a quality place.
Spacious, very clean A bit far from most attractions
The balcony Beds were very uncomfortable
The facilities , comfort, size of the rooms A little far from the east, the people on the front desk needs more training to be in contact with people.
Very comfortable suites, look quite new and very well equipped. I was lucky to find it at a fantastic fare. Perfect for long stays.
The room was great! It was so nice and so spacious. It was nice at the end of the day everyone had space to stretch out and relax.
Clean pleasant facilititis with quiet surroundings. Lots of room. Convenient location. Good value for the money.
The hotel is new, and as a result, very clean. Our apartment was nicely furnished, comfortable and spacious. The hotel is quite remote, and the view on the construction side didn’t impress us. Also we had problems with internet connection.
Awesome front desk service! Clean rooms with plenty of things in them (Fridge, microwave, etc). Very affordable, and near a lot of food and stores and not to mention a 10 minute drive from Disney. Nothing notable to complain about, especially when you consider the awesome price.
Room was clean. Stay was quiet. Ample parking.
Just about everything! The rooms were clean with nice decor. Location was excellent. Free breakfast offered much more than I expected. Staff was helpful and even seemed to do a little extra. For example, the staff at breakfast worked hard keeping stock up while while maintaining friendliness. Also, housekeeping took to daily positioning my daughter's stuffed animals. Two downers: the elevators were a little shoddy in function (did not "need" them, just took them because kids wanted to, but if you have mobility issues be on the first or second floor), and the fitness center was all out of order and not remedied during the course of our stay.
Breakfast was very limited in options, also the plates forks and cups provided were of very low quality. The beds were too firm for my taste. Towels were too rough.
Nothing The carpet was so dirty it was turning black, the room smelled bad and the breakfast was inedible and gross
They did not clean the property. The same trash was in the Walkways/Hallways for the 5 days I was there. Employees just kept walking by the over loaded barrels. NO PRIDE
Great value! Fridge and freezer plus microwave and everyone we encountered was friendly. This is our new go to place for a quick trip to Orlando.
Very comfortable. A nice location and attractive rooms. Also very friendly staff! There were some maintenance issues which required me to switch rooms twice (one leaky faucet and one broken lock). But the staff member who helped me with that was very courteous about it! It all worked out fine. Also the breakfast isn't the best, but also not the worst and is nice to have included.
Convenient and best deal out there. Breakfast was a good surprise. Shuttle not free, not convenient, & dangerously crowded. Driver expected a tip. ($1 per passenger)
The lobby was the best thing especially when it came to checking out. The hotel was absolutely dirty. Staff was rude.
Picked it for the price and the proximity to Disney area. Over-all it was close to what I expected. Breakfast is very basic with cafeteria style eggs and heat to serve sausages along with some pastries, cold cereal and juice. Not a lot of space to sit and eat if you get there at the wrong time.
Besides the fact that the pillows were dreadfully thin, there were no extra blankets for the chilly nights, and breakfast was tolerable at best, the communication at this hotel leaves much to be desired. For example, when I realized our blow dryer did not work, I told the front desk, and they said they'd send someone up to bring a new one. When I got back to my room, the front desk called to tell me that no one would be coming until the following morning. Ok; but then there was a knock on my door. A large man was there and said he brought a blow dryer. I said I'd take it, but he insisted he had to come in. Looking back, I never should've let him in for safety reasons. My husband was out on errands, and this was almost 10 at night. It was a very awkward few minutes. He left abruptly and said he'd be back. Twenty minutes later (it's now after 10) we needed to get to bed. I called the front desk to tell them I no longer wanted assistance, and the front desk person had no idea what I was talking about. He was also very rude to me. Why exactly, I don't know. The communication here was not impressive. There are so many hotels in the area to choose from, we will definitely not choose this hotel again.
I requested a room close to the parking lot, and got it. I liked that. Staff was always helpful and courteous no matter where I went. Didn't like the $18 refillable mug cost. KA-CHING! Didn't like that mousekeeping never changed our bed linens the entire 8 nights we stayed. Didn't like that one day they never cleaned the room at all, no fresh towels - and the next day, we were told we would have to vacate the room (at 3PM) or they wouldn't be able to clean it then, either. Food courts were too busy (and loud), waited in line a long time which wasted our time in the parks.
Value good for Disney area. Appreciate transportation to various Disney locations. Food Court had good variety & quality, but very expensive. All Star gives opportunity to bring your own snacks, mini-fridge in unit & public use of microwave in Food Court. WDW now allows private food/drink brought by you into parks, which was not allowed when our kids were young. *Take advantage of that! All-Star Movies is NOT a luxury hotel, but clean & safe, and very agreeable & helpful staff. Overall, positive stay. Long walks to bus from parks at the end of the day/night. Somewhat noisy with teenagers on group trips, & Food Court definitely noisy & crowded @ peak times. But, really not much to complain about!
Room was shabby and worn, and could have been cleaner. 3rd class hotel Check-in was slow with problems since we booked with a third party. Every issue was because we booking with a third party. Nothing linked to parks. Dining was cafeteria style and was fair and very crowded.
The room it's to small, it's supposed a resort and the pool it's small and don't have anything extraordinary
Service The bathroom
We were able to check in before 3 pm before we headed to Magic Kingdom for Mickey's Very Merry Christmas, we are also Annual Passholders so we could get into the park earlier. We liked the checkin early so we could get to the park, spend time there and not have to go back to the hotel to check in, then head back to Magic Kingdom. I also like the updates by texting when our room would be ready. I did not get the Preferred room that I had paid for. Our own magic bands did not work on our door to our room, so we had to go back to the front desk to get another band.
Loved the free pickup from the airport. Loved the free transportation to the parks. Pools were great. Staff was totally on the ball and helpful. Loved the baggage forwarding service to and from the airport. Loved the extra hours that staying at a Disney hotel gave us and MAGIC BANDS! No one does it better than Disney!
I loved everything. N/a
This hotel was a fantastic value. I was pleasantly surprised by the friendliness of the staff and the cleanliness of the resort. The room was very clean, and the area was mostly quiet. The hotel room--and it may be designed this way--felt as though it was designed in the 50's and refitted in the 90's. The amenities were what was expected, the decor just seemed a little dated.
Wonderful people and helpful staff Other hotels offer free needed items like unscented soap or razors but I had to purchase these from the gift shop. I also has to go to a different hotel nightly to get dinner since the restaurant in the hotel was closed and I was unaware.
Located in disney Looked like a motel
The value for the stay. Wish the rooms could have been slightly larger, but with 3 adults we used the room just for sleeping and breakfast. Rooms were small.
A very pleasant experience. the hotel met our needs and was affordable. liked that it was away from a main highway, was quiet; yet convenient to eating and service areas.
The beauty of all the trees surrounding the resort and also the pool, the water tempature was just right!! I didn't care for the pillows, but other then that everything about the room was great!! In the game room they could use some chalk for the pool sticks.
The location of the Magic Tree Resort is superb. Only minutes away from all the famous parks. Shopping is nearby. Very small and quiet resort. Ideal for families with kids (we were there with a 1 year old). Kitchen is well equipped. Rooms are comfortable. Fold-out sofa is not very comfortable, but for us that didn't matter, we were with 2 adults and a 1 year old. Housekeeping didn't change bed during our 2 week stay, but I guess that if we had asked they would.
the comfort,facilities inside the room and cleanliness i liked all
The room was very spacious and comfortable.
pool, landscaping rooms furnishing is old, room requires renovation. No Wi-Fi in room
The best was it's location. Near all the parks. The employees of the resort were kind, curtious and helpful. The parking. We always had to park far from our room. Trying to make a u turn when there was no parking on our side of the building was difficult considering everyone double parked there. Not being able to circle the building is the biggest problem. The resort needs to open that up.
We got the room at Magic Tree Resort at a great rate through Booking.com. The room was clean and spacious and provided everything we needed. The staff was friendly and courteous and even allowed us to check in a little early. Overall I would give this hotel 4 out of 5 stars. Our beds were never made and the kitchen or the rest of the room was never tidied up after we left the room for the day... not a deal breaker though
Please write at least 15 words
Swam, went to Disney and parks. Had a great time. Would stay again. The only thing was the tiles floors were pretty dirty. Other than that it was great. Just left my flip flopes on.