Leopold Hotel Ostend

Location is very good. Main reception looks very nice and clean. Possibility to store luggages (fortunately because checking starts only at 15:30)

The shower water drain was partially blocked Lot of crushed mosquitoes on the walls. Look a bit dirty. I might have request to change to room or hotel if I could see this before paying. The soundproofing is terrible. We couldn't sleep because we could hear every movement of the occupants of the room above us. There only one lift. This one is very tiny and very slow. Need to wait too long to get the lift. No wonder they encourage to use the stairs (and actually we did because we were on 2nd floor and it was much faster) We arrived a bit before 14:00. Checking starts only at 15:30... Quite late. So we found a way to dressup with swimsuit, decided to leave our luggage, go to the beach first and come back checking later. When we arrived for checking we were thus wearing our bathsuit. The guy (Ricardo) wanted ID and us to pay before taking the room. I mentioned that it is a bit awkward to pay before we could see the room (I use to pay during checkout) but nevermind. I said ok and told him I will pay in a few minutes after I could unpack, dress up normally and get my credit card which was in the pocket of my pant. He was totally inflexible and insisted heavily to pay 'right now'... Well we are civilized people we are no gonna escape without paying (even I did not expect to have to pay at checking without seeing the room). I just need a few minutes to unpack my stuffs and get my credit card - that I do not take with me to swim in the sea. Then he got a bit upset and request to use the provided card to booking. Let's do it like this then but do not worry I won't miss to report it ! :-)

The breakfast was brilliant, the location was good. The room sizes and comfort were brilliant, with nice coffee in the room provided.

The evening staff seemed to be very overwhelmed with the size of our group, asking for one of our party members to collect glasses from the bar so he was able to get a drink. Advised another member if they was not happy with their drink they should just pore it themselves. Was not able to split the bill for dinner to be paid individually.