Mercure Ostrava Center Hotel

Ceskobratrska 18/1742, 702 00 Ostrava, Moravian-Silesian Region, Czech Republic
+420 595 606 600

Cheapest
rate per night

8.9

Excellent
based on 2,757 reviews
Mercure Ostrava Center Hotel - Ostrava, Moravian-Silesian Region, Czech Republic
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Compare vs. KAYAK |

Provider Nightly total
KAYAK $80
KAYAK $94
TripAdvisor $112
KAYAK
KAYAK
TripAdvisor

Good to know

Distance to city center 0.4 mi
Location rating 8.6
Nearest Airport Ostrava Mosnov
Distance to airport 12.6 mi

Rooms

Check-in
Check-out

Standard Rooms

$80+

Photo
Bed Type
Provider
Nightly
IMAGE
Unknown
$80 per night
IMAGE
Unknown
$94 per night

Reviews

Pros

Traveler rating

62
18
4
0
0

Time of year

Traveler type

Show reviews that mention

+
air conditioner in 6 reviews
big room in 12 reviews
breakfast was very good in 45 reviews
city center in 9 reviews
definatly would come in 2 reviews
excellent hotel in 26 reviews
fair pricing in 2 reviews
friendly staff in 19 reviews
great location in 34 reviews
ground floor in 8 reviews
historical building in 4 reviews
interuptions in 2 reviews
location and the breakfast in 31 reviews
ostrava in 5 reviews
previous answer in 2 reviews
receive any genius in 2 reviews
value for money in 13 reviews
  • Excellent
    Sep 2019
    10.0

    Well sited comfortable hotel with good parking and gym facilities. There was a good choice and standard of breakfast, and this was reflected also in bar and dining facilities. Altogether an excellent hotel to which we expect to return.

    It was all good.

  • Good
    Sep 2019
    7.5

    Nice old building in the city centre with secure central parking

    Generally very good, breakfast selection could be improved.

  • Excellent
    Aug 2019
    9.2

    Cleanliness, quality

    An empty minibar by default!

  • Okay
    Aug 2019
    5.0

    The room was clean, convenient location. The welcome drink (a small bottle of water) was very nice to receive, especially in this heat.

    I'm traveling a lot and use booking quite often. I know that we are all human and the human factor happens, so I never focus on the little things. This is my first negative review (in my life). I will not call myself a woman with high demands. But the ratio of price and quality in the hotel does not correspond to reality. I will not describe all the details, just give one example, after which our trip was noticeably spoiled. When visiting the Wellness in the hotel I highly recommend everyone to check what key is in your locker. When my boyfriend tried to open the locker after finished using the sauna, he couldn't do it. When asking for information on reception (it was night), we were assured that everything is under control and that in the morning, at 8am we will get our stuff (there were his clothes, sneakers, credit card, and all documents). On the next day around 10am, at our inquiry as the problem has been fixed, they simply said that the locker will be opened the next day. They didn't take into consideration how we can go outside without his shoes and documents and that we have our own plans for this trip, nobody cared. Only after we were indignant, employees opened a locker. We received no apology from the hotel. On the contrary, we were told that this could not happen by accident and that we did not use the right key. No answer to the question from our side, where is the right key? And how did the wrong one get there? And how with the wrong key locker has been closed? They didn't answer us. And the managers very openly show their emotions and does not skimp to give comments. As a result, we found the strength to thank for the help and wanted to complete this negative experience and misunderstanding on something positive. But on our thank you, the Manager just ignored us :)))) I will never stay in this hotel again. And I won't recommend it to anyone. For the money in the Ostrava, you can find a much better solution.

  • Excellent
    Jul 2019
    9.2

    Amazing staff (receptionist!), very friendly and professional. Thank you so much for finding my wifes scarf and bringing it back to us, this was much appreciated. Modern room, quite as we requested :) Very good breakfast.

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About

Overview

Mercure Ostrava Center is a brand new 4-star hotel in Ostrava city center, with 139 rooms, a restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state-of-the-art technology. The hotel is 10 minutes from the central station and within walking distance of the cultural and commercial districts of the city as well as the famous "Stodolni" street.

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More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.9 Excellent

based on 2,757 reviews

9.2

Service

8.7

Room

7.7

Amenities

4.3

Value

Things to Know

  • Clean rooms
  • Great reception
  • Friendly service
  • Professional service

Check in

2:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased accessibility
Car rental
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
Bicycle rental
Spa
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24hr front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Storage available
Terrace/Patio
Elevator
Massage
ATM on-site
Business center
Laundry facilities
Hairdryer
Cable or satellite TV
Coffee shop
Babysitting/child services (surcharge)
Parking (surcharge)
Designated smoking area
Steam room
Grill
Golf
Hot tub

Photos

Mercure Ostrava Center Hotel - Ostrava - Building All Photos (22)
Mercure Ostrava Center Hotel - Ostrava - Bar Bar (2)
Mercure Ostrava Center Hotel - Ostrava - Bathroom Bathroom (1)
Mercure Ostrava Center Hotel - Ostrava - Bedroom Bedroom (4)
Mercure Ostrava Center Hotel - Ostrava - Building Building (3)

Location

Most Popular Landmarks

  • Stodolni 374 yd
  • New City Hall 437 yd
  • Ostrava Museum 0.4 mi
  • Bazaly Stadium 0.7 mi
  • Silesian Ostrava Castle 0.8 mi
  • Museum of Mining 2.2 mi

Getting Around

Ostrava Mosnov 12.6 mi
Katowice Pyrzowice 56.2 mi
Ostrava Main 1.2 mi
Katowice 43.4 mi

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