Ksar Shama - Atlas Mountain Retreat

The hotel offers a variety of dining options including a restaurant, bar/lounge, and the option for food to be delivered to your accommodation. Special diet menus are available upon request, and guests have praised the tasty food, especially the tagine.

Guests have reported that the rooms are clean, and the hotel follows enhanced cleaning and disinfection protocols. However, some guests have mentioned flies in the rooms, and common areas being fly-infested, which the hotel may need to address.

The hotel is situated in a fantastically beautiful location, surrounded by the stunning Atlas Mountains, offering a peaceful retreat with beautiful scenery. Guests have also enjoyed activities such as cycling, hiking, and evening entertainment.

While some guests have found the beds to be hard, the hotel provides extra-long beds and offers allergy-free rooms. Additionally, guests have appreciated the comfortable rooms and the availability of extra blankets for colder nights.

The hotel offers a spa, outdoor pool with a view, sauna, and massage services, providing a relaxing and tranquil environment. Guests have also praised the professional and very friendly staff, contributing to a peaceful and enjoyable stay.

Several guests recommended choosing a room with a balcony facing the fountain for spectacular views.

As the hotel is located in a remote area, guests suggested renting a car to explore nearby attractions such as the national park and Imlil.

Some guests mentioned that the indoor areas can feel cold during winter, so it's advisable to check for room comfort, especially during colder months.

Guests recommended taking advantage of the hotel's offerings such as cycling, darts, cooking classes, and hiking for a well-rounded experience.

The staff is accommodating and willing to fulfill specific requests, so don't hesitate to communicate your preferences for a personalized experience.

Some rooms are close to a mosque, and guests reported being woken up by the call to prayer, so consider this when selecting a room.

Since the hotel is over an hour's drive from Marrakesh Airport, it's advisable to plan transportation in advance, especially during peak seasons.

Some guests suggested inquiring about available activities in the area, as they felt they could have been better informed about local attractions and the status of the spa.

The hotel's payment system for taxis and other services may require cash, so it's recommended to have sufficient cash on hand to avoid any inconvenience.

If you have specific dietary preferences, consider communicating them in advance, as the hotel offers special diet menus upon request.