Hotel Villa Mercedes Palenque

KM 2.9 Carretera Palenque - Ruinas, 29960 Palenque, Chiapas, Mexico
+52 916 345 5231

Cheapest
rate per night

8.7

Excellent
based on 599 reviews
Hotel Villa Mercedes Palenque - Palenque, Chiapas, Mexico
Check-in
-
Check-out
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Provider Nightly total
Priceline $71
Hotels.com $74
Booking.com $75
Priceline
Hotels.com
Booking.com

Good to know

Distance to city center 2.3 mi
Location rating 9.2
Nearest Airport Palenque
Distance to airport 3.1 mi

Rooms

Check-in
Check-out

Deluxe Rooms

$74+

Photo
Bed Type
Provider
Nightly
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Unknown
$74 per night
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Unknown
$80 per night
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Unknown
$81 per night

Double Rooms

$71+

Photo
Bed Type
Provider
Nightly
IMAGE
Double bed
$71 per night
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Double bed
$75 per night

Reviews

Pros

Cons

Traveler rating

39
13
4
1
0

Time of year

Traveler type

Show reviews that mention

+
collectivos in 2 reviews
free parking in 6 reviews
good hotel in 27 reviews
good location in 27 reviews
huge bonus in 3 reviews
king bed in 15 reviews
lovely views in 5 reviews
music videos in 5 reviews
national park in 6 reviews
nice rooms in 23 reviews
staff were wonderful in 23 reviews
swimming pool in 59 reviews
tropical birds in 8 reviews
wifi in the room in 21 reviews
  • Mediocre
    Aug 2019
    3.3

    Nothing

    Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.

  • Excellent
    Jun 2019
    8.3

    Location and setting is outstanding.

    Poor quality mattresses. Tired pool chairs and towels.

  • Excellent
    May 2019
    8.8

    Very close to the ruins with wonderful grounds, a lovely swimming pool, and surrounded by jungle and beautiful birds. The setting is fantastic and a great place to relax after the Palenque ruins. Big restaurant with fair range for evening meal. We didn’t have breakfast.

    Room was a bit damp smelling because of humidity but outside made up for that.

  • Excellent
    May 2019
    9.2

    It is a great option to stay in Palenque. Food is very good, pool is handy due to the hot weather, and staff are very friendly. It is well located, very close to the ruins, and is 10 minutes by car away from the town center.

  • Good
    Apr 2019
    7.5

    Large rooms,airconditioned,beautiful pool.

    Rooms up hill, hard to go up and down the hill, the golf cart not always available when you need them, Staff does not speak English at all

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About

Overview

With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be a 4-minute walk from Aluxes Eco Park and within a 5-minute drive of Museo de Sitio Palenque. Featured amenities include a business center, express check-in, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 599 reviews

9.6

Amenities

9.2

Location

3.7

Food

2.3

WiFi

Things to Know

  • Friendly service
  • Nice building
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness center
Free Wi-Fi
Increased accessibility
Meeting/Banquet facilities
Room service
Spa
Outdoor pool
Restaurant
Bar/Lounge
Air-conditioned
24hr front desk
Airport Shuttle (Surcharge)
Terrace/Patio
Massage
Business center
Gift shop
Laundry facilities
Child pool
No smoking
Hairdryer
Coffee shop
Safe
Babysitting/child services (surcharge)
Free Internet
Pets not allowed
Storage available
Wedding services
Towels
Express check out

Photos

Hotel Villa Mercedes Palenque - Palenque - Building All Photos (76)
Hotel Villa Mercedes Palenque - Palenque - Bathroom Bathroom (2)
Hotel Villa Mercedes Palenque - Palenque - Bedroom Bedroom (16)
Hotel Villa Mercedes Palenque - Palenque - Buffet Buffet (2)
Hotel Villa Mercedes Palenque - Palenque - Building Building (1)

Location

Most Popular Landmarks

  • Aluxes Eco Park 327 yd
  • Pre-Hispanic City and National Park of Palenque 2.3 mi
  • Misol-Ha Waterfalls 3.6 mi
  • Cascada de Roberto Barrios 13.1 mi

Getting Around

Palenque 3.1 mi
Villahermosa Capitan Carlos Perez 62.9 mi

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