Good to know
|Distance to city center||2.3 mi|
|Distance to airport||3.1 mi|
|"Beds were comfortable, rooms good sized"||(in 11 reviews)|
|"Large swimming pool, beautiful location."||(in 29 reviews)|
|"Good location to visit Palenque."||(in 16 reviews)|
|"Beware not all staff speaks english."||(in 3 reviews)|
|"There is no WiFi in the rooms!"||(in 10 reviews)|
|"Saw macaws and many other tropical birds."||(in 4 reviews)|
Time of year
Show reviews that mention
|collectivos||in 2 reviews|
|free parking||in 6 reviews|
|good hotel||in 27 reviews|
|good location||in 27 reviews|
|huge bonus||in 3 reviews|
|king bed||in 15 reviews|
|lovely views||in 5 reviews|
|music videos||in 5 reviews|
|national park||in 6 reviews|
|nice rooms||in 23 reviews|
|staff were wonderful||in 23 reviews|
|swimming pool||in 59 reviews|
|tropical birds||in 8 reviews|
|wifi in the room||in 21 reviews|
Staff is extremely unfriendly. They cannot speak a word of English. Check in with a huge queue when we asked for late checkout they impulse us to pay one more night. We asked the rules for extra payment and the staff says “It’s the law here and you are in Mexico.” We had travelled around Mexico for 10 days, never had such an unfriendly experience. The credit card machine wasn’t working neither, they asked us take cash from the center. Room was far up in the hill from reception no car service to drop the luggage.
Location and setting is outstanding.
Poor quality mattresses. Tired pool chairs and towels.
Very close to the ruins with wonderful grounds, a lovely swimming pool, and surrounded by jungle and beautiful birds. The setting is fantastic and a great place to relax after the Palenque ruins. Big restaurant with fair range for evening meal. We didn’t have breakfast.
Room was a bit damp smelling because of humidity but outside made up for that.
It is a great option to stay in Palenque. Food is very good, pool is handy due to the hot weather, and staff are very friendly. It is well located, very close to the ruins, and is 10 minutes by car away from the town center.
Large rooms,airconditioned,beautiful pool.
Rooms up hill, hard to go up and down the hill, the golf cart not always available when you need them, Staff does not speak English at all
With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be a 4-minute walk from Aluxes Eco Park and within a 5-minute drive of Museo de Sitio Palenque. Featured amenities include a business center, express check-in, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
based on 599 reviews
Things to Know
- Friendly service
- Nice building
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Hotel Villa Mercedes Palenque
Most Popular Landmarks
- Aluxes Eco Park 327 yd
- Pre-Hispanic City and National Park of Palenque 2.3 mi
- Misol-Ha Waterfalls 3.6 mi
- Cascada de Roberto Barrios 13.1 mi
|Villahermosa Capitan Carlos Perez||62.9 mi|