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Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Swimming pool and sea view were so beautiful the room is a little small
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
Great staff that are super friendly and accommodate your every need! The rooms are breathtaking! You can't beat the view from your bed! It's just exceptional when you can lay in bed and have a complete view of the ocean! I love hearing the the sounds of the waves splashing under the hotel through the night. It's quite beautiful. It's so easy to jump around back and forth from the room to the beach to the pool and jacuzzi. There is so much to do here. I am absolutely in love with this place! Also the bathtubs are great with jets that completely relax your muscles. I slept like a baby! The beds are super soft with satin sheets and pillow cases. I can't wait to come back soon!!! Real soon!
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
The views No air conditioning
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
This was a nice and comfortable resort with clean rooms and decent food. Rooms have been updated and decor is a hybrid of transitional contemporary and traditional. WiFi was good and Staff was friendly. If you're an ATT mobile subscriber, the cell signal was weak. You will have to switch to calling over WiFi.
Quiet, mountain view, comfortable and clean rooms with all modern amenities, nice fitness room and pool, hot tub and spa. Limited parking, small parking spots, not right on beach, no lotion in room and Keurig machine not working very well, bathroom outlets not working.
Great cozy place
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
The staff are always friendly and helpful. The breakfast buffet is great. The beds are comfortable. The place is generally quite cozy, as well as clean. The USB outlets are a nice modern touch. Pretty much my only complaint is that the hotel is very close to the John Wayne Airport and you get woken up promptly at 7am by the first departing flights, which continue to make noise until around 11pm. Otherwise the hotel is nice and quiet.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Likes: free parking, clean rooms, kind staff Internet did not work
roomy, price and location Long wait for checking in and room availability; wifi did not work for our iPhones and computer. These devices worked in all hotels preceding this one.
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Comfort No room service Weird shower stall that is made so its hard to reach handles
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Loved the market place and the Dj at the bar in the evenings!
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
TOO LARGE THROUGHT IT WAS A BOUTIQU
Location,location. Aliso Viejo beach is always our destination beach, when we go into the laguna area. Very convenient location. We were a little worried when we arrived to our front hotel room, to find it was right next to the breakfast area. It actually turned out to be a perfect location, woke up and strolled right next door to eat. Food was great! Great access into the city after breakfast. No complaints, will definitely be back.
Great staff, hotel and overall experience. Very well maintained. Clean and they pay attention to the little things. The staff went out of their way to make sure our stay was great. We will defiantly be staying there again next trip without a doubt. The one thing that stood out to me immediately was the doors to the rooms.. they were structured in a way to be secure, safe and worry free when you left the room. A little pricy, but honestly you get your money's worth.
Breakfast, view, accessible! Great deal for the money! Pool was kind of shabby, needed upgrade. Very difficult to get in n out of bathtub for showering!
Location was amazing and price was great. Pool, breakfast and view was our favorite. Our room was on the first floor and when we walked in we noticed it was damp in the room. Then we noticed that our room was half underground. So we figured for 1 night, with the location and price that we would just deal with it. Later that night after going out for cocktails and dinner we came back into the room to find that it was still really damp like an old basement even with the air conditioning on high for hours. After reading all the ridiculous rules and instructions about the whirlpool we got in to find out non of the controls worked so it was an all or nothing experience. Hours later in the middle of the night I awoke to the air conditioning make loud noises. In the morning I found that the carpet around the whirlpool was wet due to some kind of leak from the water closet. Also no air conditioning in the bathroom. All and all the place was very nice but they didn't offer any discount or anything for our experience. *don't stay on the first floor.
The parking structure is excellent in an area that's hard to park. The location, even though it's a bit south from the action is good. The views from the room and deck are also great. The room is plenty spacious and well layed out. Would stay again. The staff is so, so. Erin was great and gave us an upgrade which we are grateful for. But other staff were not so helpful. The air conditioner is either on or off. If you set a temperature, it simply ignores it. I tried to get it fixed with no result. I was told that all air conditioners work that way. I needed some ice and finally found it on the third floor. The machine was out of order with a sign that says to use the one on the second floor. The layout is difficult to say the least. When I couldn't find it, I asked the front desk where it would be and was told that's in the garage and the entry is through the second floor. Enough said.
I love the location and the room. I did not like that no one informed me that paying for beach-side view would include the 7am wake up from street construction crew that was directly below me. Jackhammers going at 8am which at that point I decided to not extend my stay and check out! If I had known I would have never even stayed there in the first place!!!
Your Front Desk staff was excellent and very pleasant. Stinky room, need to change ironing board (shakes while ironing). We called your maintenance guy I forgot what it was for. That day our other group of friends got a much better deal at one of the top hotels in your area.
The front desk staff was so sweet and accommodating...I felt like I was friends with some of them by the end of my stay. The room was cozy and summery, with a cute little kitchen area and a counter with a large mirror right outside the bathroom. The beach was right down the stairs and across the valet road from our room...so close, you could hear the ocean from our room! The Deck, one of the restaurants connected to the hotel, was perfect for beach-side lunch. Proximity to town was ideal for roaming and shopping. We rented bikes around the corner and went all over the beachside part of town on back streets! I ended up booking another night's stay because I was loving the hotel and the town so much!
Beachfront room, great service Heat(not in hotel's control), but first room we were in had A/C inadequate to cool room. Changed rooms and did much better.
CJ at the front desk was helpful and Friendly Rest of the staff i encountered were also great
We were upgraded to a beach side room which was awesome. The room had a great view. The hotels location is great. Very comfortable bed. Room was over the bar, extremely loud until bar close, which fortunately was shortly after 10pm. No parking except for valet which was ~$30/night
I would have loved the beach/waterfront location if it had not been for the overcrowded beach front and hotel. This place was extremely crowded and tourist-y, more so than any other popular beach. I did not like that our hotel check in was at 4pm. Parking was terrible and you had to pay. Right when we arrived we were stressed out about waiting for people to move in front of us, park and get into our hotel room. The room smelled like a wet dog. They gave us the wrong hotel room reservation. We over paid for a hotel room we did not get. The valet tried double charging us thinking we wouldn't notice. They also double charged us for the hotel room itself and I had to call and get it refunded. The Pacific Edge Hotel is a rip off and I believe you could have more fun and a better experience somewhere else.
Near the ocean Stains all over ceiling. Bed and couch were very old and lumpy. Nowhere to lounge and be comfortable. When we checked in they laughed at me when I asked if any upgrades were available. Then they put us across from the valet stand, constantly giving us noise and chaos just outside the window. Between the bad bed and noise I never got to sleep past 9. Hot tub was yellow with urine. Kids were in it all day unattended.
You are LITERALLY on the water when the tide comes in. Awesome!
Bottle for body wash was filthy and should have been replaced. However, staff compensated us by deducting 50% from our parking.
Mari and Javid at the front desk were great and informative. Mari even gave my Lab a treat, which was appreciated. Ocean view room was spectacular. We'll be back! Again and again. Air conditioner too loud
The location was great, they accommodated our request to be up high so we were able to watch the sunset from our room, staff was excellent, valet is quick and treats your car with respect Room wasn't clean, found underwear behind dresser, light was missing from one of the ceilings lights, drinks left open in the fridge and hair was left on the vanity counter.
Location, two pools, beach access, beach toys and chairs.,.Great staff Would be great to have some basic cruiser bikes to borrow for a ride downtown and some foamy surf boards to borrow at the beach ( in addition to boogie boards, which were awesome).
The staff is very friendly and accommodating The housekeeping in the room was not very good. The robe was not hung up. The bathtub and basin did not drain very well. The room was a bit noisy from people sitting out by the pool. The air conditioning was very loud and not very effective. The room had a stale air from lack of circulation.
Our stay was absolutely wonderful. The room was big and gorgeous, the pool and amenities were lovely, and the staff was very warm. The homemade milk and cookies at night and yogurt and granola in the morning sealed the deal. We missed the wine hour but I'm sure it was lovely. For a birthday getaway, this place was wonderful. We would definitely come back again! Thank you!
The room was clean and had a great view of the ocean The tub needs to be replaced. It was old and looked like it seen better days.
From the excellent staff to the well appointed rooms, we enjoyed our stay The check in was easy. The staff gave us excellent information about the hotel and area. The room was comfortable and the mini bar and selections were great. We enjoyed the cookie time The pool and spa were clean and easily assessible. The fire pit was warm with great music playing.
Wonderful location near Heisler Park and walk to town, beach, restaurants. Staff was exceptionally friendly, helpful and happy. Loved being greeted so positively! Rooms were clean and luxurious - loved balcony for morning coffee. Truly wished we stayed longer.
Great staff, comfortable rooms. A little noisy off of 101 but not too bad.
Awesome location, great value. The whole "surf hotel" vibe is well done. You can walk right into town along the beachfront promenade. As a added bonus, the hotel coffee is actually pretty good.
We only stayed one night but felt so comfortable the moment we walked in. You can park right in the hotel for only $15 a day and it is just a few steps into the hotel from the parking garage! There are only 36 rooms so it feels more comfortable then a large hotel. The rooms are so cute and fit the beach vibe. The staff are very nice and helpful. They had a bunch of great amenities like, milk and cookies at the end of the night, wine hour, a fire pit down by the pool to hang out by, and coffee/yogurt & granola in the morning. We will be coming back for a longer stay!
Helpful and friendly staff upgraded my teenage son and I to 2 queen beds (only 1 King was available online when I booked). The rooms were lovely and clean, very comfy beds. Located walking distance to beach. Great pool, hot tub, fire pit for evening/afternoon use. Had a great time. Had a downstairs room and the ceiling/floor above was very squeaky so when occupants above moved around you could hear every step...difficult to sleep through.
The Laguna Beach House was recently renovated by new owners, so everything was very clean, white and bright, with excellent beach décor, comfortable beds and a hip vibe. The people at the front desk were so kind and helpful, making restaurant suggestions and offering to make reservations. They even offer an umbrella, towels and chairs to take down to the beach a short 5 minute walk away. We will be back! Nothing. Stay was fantastic.
The renovations really turned LB House into something special. Staff are great people. Location is amazing. Rooms are great. I grew up in Laguna Beach and often the hotels seem to assume that Laguna will "sell itself" and they don't have to put the effort in, but this hotel isn't like that. Nothing I don't like about LB House. Place is sweet.
Brand restaurant on premises, staff was courteous and hotel was close to beach. Room was on the small side as well as bathroom
I liked the rooftop atmosphere when I get was able to go up and the location. Staff was nice and the room was clean with very a comfortable bed. Breakfast was fairly decent, it was good. I didn't like that I couldn't use some of the areas the hotel offers, like I couldn't have dinner at the restaurant one of the nights I stayed due to a wedding that was happening, I couldn't go to the rooftop and have appetizers for lunch as well for the same reason. I was put in a petite room when that wasn't what I payed for, too small for 2 people, we kept bumping into each other. I was very frustrated by that. The hotel was nice but a bit dated, would I stay there again? Not sure, the small room turned me off.
The hotel was in a great location, and had an awesome rooftop bar/lounge. The room was cozy, and very comfortable. Loved the idea of the overhead fan. The carpet is old and some of the walls are cracking/chipped. The hotel should be renovated for the price they charge per room.
Friendly staff, few steps walk to beach, free parking, comfortable bed, bath window opens for fresh air, free breakfast. Cramped & dark room, sink outside toilet area, no coffee in room, elevator difficult to locate, parking free but across busy street/inconvenient.
Location was excellent with great beach access. Good value for the money. Hotel staff were excellent. Rooms were very small. I understand the Hotel is undergoing some renovation but a lot of the hotel just looked "tired". Roof top access with view, etc is incredible. Unfortunately, it is open to the public and other catered events so we were never able to get a table there in the evening. The place was absolutely packed (wall to wall people).
The roof top bar is amazing. The location is perfect for strolling and window shopping. The roof was stuffy at night.
The location was wonderful and they took us in last minute, which saved our trip! We had a nice room that was clean and the beds were comfortable. The hotel was nothing spectacular (no extras), more like an inn than an actual hotel.
Location. . Stuck in one of five rooms that are located on highway. All others look at ocean Gardener starting clipping bushes in front of my room at 7am Room was no better than motel 6.
The guy who poured our wine was great! That's a great thing to have. The staff was great too
The staff went above & beyond to make our stay fabulous!!
It was a WONDERFUL place. Quaint. Warm, lovely pool. Sunset view, terrific walking/running path along oceanfront. We loved the "green" mindset too. Enjoyed the ambience of the lobby: pleasant morning jazz music as they offered free Starbucks. And for the price...can't beat it all. I would have liked a heads up on the $29 a day parking fee. Most other hotels/Inns will give you that up front. The receptionist just asked if we had a car (I should have asked I guess), gave me a parking tag and it seemed easy. But we paid less in San Diego downtown to park at the Bristol where there was no parking to be had elsewhere.
Room was very comfortable. Perfect location and beautiful views
I loved the location. The staff provided chairs, umbrellas, etc. For the beach. Loved the happy hour on the roof overlooking the ocean!
Friendly staff. Great location for town, beach, and roads. Excellent breakfast en suite. Room was small. Rooms on 100 level kind of loud.
Proximity to the beach and comfortable beds Loud air conditioner
Very nice hotel. Great desk staff smooth check in.
No cots available and the air beds had a hole. I paid 75.00$ for a new air bed.
Clean, nice hotel. Breakfast was unbelievable and free. Beds were comfortable and Tv with all channels was nice. Took a while for front desk to answe the phone.. Had to call a couple times for someone to pick up. Room had musty smell but not terrible...and the key card to run the lights and air was a little weird.
Very good value
Top notch breakfast and well appointed eating area, especially outside.
Pool should be open till midnight
very fancy and indulgent needs a sign in the lobby stating location of elevators
Good breakfast, wifi, free parking, pool is nice, complimentary cookies, happy hour during the work week, surrounding area is nice and convenient. 10 minutes from the beach. Happy hour should be every day. A/C in the hallways and elevators would be nice.
Location Rooms were in the small side
The staff was very friendly. I felt like family! No microwave in the room
Walking distance to beach, shopping, and all of Laguna's great dining. Also right near grocery store.
Studio was set up nicely. Very convenient location close to beach, coffee shops and restaurants. The jacuzzi/hot tub was not working.
Excellent choice & superb staff. Will be my top pick anytime I am in the area.
How modern and clean it was, the staff was great also Just how small the parking lot and drive way was, I have a full size car I can't see how a truck can fit in there
This guest did not leave comments about this hotel.
Great location, room is appealing Theres no phone to call the office if you need anything or have concerns.
Our room was spacious and well equipped, although I would have preferred a full sized ironing board, but I liked the two small refrigerators. I was fascinated by the cantilevered king sized bed - very comfortable! The staff was very friendly and helpful. Our room was fairly quiet, but I think I would shy away from rooms 7 and 8 as they are the closest to PCH and may be exposed to more street noise.
My favorite place to stay whenever I go to Laguna. I'm here at least once a month No not at all
Good location, can walk into town & across the street to the beach as well as food & cocktails. It is a bit noisy do to it's location. There are stairs to climb with your luggage. A boutique style hotel. Would stay again. Noise due to the location.
The privacy and room Really looked forward to going in the hot tub with my girlfriends as that was a main reason I booked his place and no one even told me it was it if order when I spoke to them on the phone. So it was very disappointing to discover when we arrived.
Location was perfect. Room was clean, linens and towels were great. Definitely return. Off street parking was a big help.
Didn't like not being able to cover the skylights, Wanted to sleep in, but couldn't because of the light!
Cleanness 2nd floor with steps. Not good for bad knees.
Excellent interaction with helpful and professional staff, lovely architecture, location and decor, clean and well-maintained rooms, good complimentary breakfast The pool could be cleaned more frequently and maintained at a slightly warmer temperature
Beautifuly kept hotel and grounds. Beautiful room with fireplace. The staff was extremly accomidating and friendly. Could not have asked for a better stay anywhere! There were only a couple of thing with the room that could be better, but they are minute. A second trash can would have been convenient as well as a toilet plunger. The faucet in the sink extended too far out, so washing your face was a bit of a challenge. Small compared to all the amazing things about the room, the hotel and the incredible staff!
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
Maybe decor needs updating
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
Gorgeous landscape and places to relax. Kids at adult only pool!
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
Not much See above
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
the location is top - very central, next to the Laguna beach and the strip a not-so friendly receptionist put me up in a room facing the street, despite I asked for a quiet room. She cited that there aren't any rooms available, however, I headed out to explore the town and upon my return and later inquiry with reception (much nicer personnel now), there was a room available but at an extra charge which wasn't worthwhile.
The staff were very helpful; the food was delicious; and the ocean front views and beach access wonderful. Hotel was originally built in 1929 so the rooms are bit small.
location, on the beach, great bar, good breakfast the rooms need srucing up.They look tired and worn out.
Location is great! One of the few "private beach" strips in SoCal with bar service on the beach. Great view and beach is swimmer friendly, especially a hundred yards to the north (kelp bed right off the hotel beach...better swimming a hundred yards north). Hotel is historic, and so are the rooms. Bathrooms are still "period" and vintage but functional. NEVER, EVER book a "village view" room. What that means is that your room is on the street side of the hotel, mere feet from a very busy street. We could hear the hoots and hollers from the bar right across the street loud and clear. And, street sweepers and trash trucks do their thing at night. AND, the hotel is NOT air conditioned so the window needs to be open if it's hot. MUCH better to pay the extra cash to be on any side other than the street/east side of the building with an ocean front or garden view.
The location is directly on the coast and smack dab on Main Beach which is fantastic. The hotel itself and rooms are ancient and have not been updated AT ALL. The hotel was rebuilt in 1930 (originally 1888). There was no air conditioning, the windows still looked original (single pane) and blocked minimal sound. We heard car alarms incessantly and the people below. The room and bathroom were tiny and old and didn't look clean...mold throughout the bathroom tile grout. The window treatment looked like something out of a horror flick...the rod was completely askew with dirty 70's style curtains. We left the hotel without staying a single night.
Amazing location, our room had a really nice view, the room was clean, small and simply furnished but charming. The hotel is older but I still liked the historical vibe and it felt cozy and quaint. Restaurant had a fantastic view and good food, would happily stay there again. Staff was really nice, price was reasonable, especially for New Years. Could use a fridge in the room.
Location was everything, literally right on the sand. Best part about the hotel was the restaurant. Man, where to start! First I must say, me and my girlfriend are not picky travelers. We are completely fine staying in a motel 6 if it is clean and up to par. Hotel Laguna is far from par. Every time we'd go take a shower, the faucet would randomly shoot out scalding hot water and burned my girlfriend twice. Our window was broken, so I had to hang out the window to tighten a loose screw so it would work. We had a garden/ocean view when we booked our hotel, but we looked at nothing but the parking lot all weekend. The staff member that checked us in looked completely disinterested, and couldn't even give us proper change for our receipt. Overall, don't waste your money here, like I said the best part is the restaurant, GO SOMEWHERE ELSE!!
I left a pair of heels purposely in the trash basket because they were badly marked and 'banged up' after attending an outdoor wedding in a lemon grove in Oxnard. (I figured that by placing them in the trash it would signify that I was tossing them.) I was pleasantly surprise to receive a phone call from the front desk asking me if I had accidently left them and wanted them mailed to me at home in CT. Amazing
Location It was horrible it was old and grungy and dirty and there are no locks on the windows there's cracks in the walls carpet was filthy the windows were filthy I have a two-year-old that could open the windows and there is no screen no lock she could've fallen out it was horrible I got food poisoning from the breakfast we had at that restaurant that's attached to the hotel I've been sick for two days it is absolutely horrible and I would never go back
Beds where nice
Close to where we had a out of town job Friendly staff Clean Only a Continental breakfast Room decor is a buy dated
Staff is very friendly and helpful. It's not the fanciest place, but it is clean and affordable. In a good area, close to lots of restaurants and shops.
This lodge is like an oasis in a desert. The room was very quiet, the courtyard was lovely, and I slept wonderful. The internet was good, and there was a small fridge, microwave and safe in the room. They also provide a small, simple breakfast. I recommend this lodge.
the grounds were beautiful and the staff was pleasant. I would stay there again. tried to stay an additional night, unable to keep the same room and would not be able to pay the same orbitz rate, this I understood BUT i was told I had to check out at 11 and could not check into my new room until 3 I HAD JUST STAYED 3 NIGHTS! but couldn't transfer?
The staff was very nice. I missed "check in" by a few hours because I was exploring. But the staff insured me I had no worries and could check in at anytime! Room was clean, beds were so soft! The hotel itself was amazingly beautiful a cottage feel. I have never been to a hotel that had to give you vouchers for the breakfast kinda weird but not a deal breaker.
For one, the hotel looked very nice from the outside. They were currently doing some renovations to accommodate disabled guests, so I can't knock them for that. The actual room itself looked nice. The color scheme, the furniture choices, the vanity sink. The bathroom was kind of a cool open concept. Though the look was cohesive, it did seem pretty outdated. Also, there was still a stain on the sheet on the bed, the toilet still had some dry urine stains under the seat, and the cap that covers the plumbing for the shower head was coming off.
Good looking place, great location, good food options in the area, super friendly staff Beds could've been more comfortable, especially the pillows. You can tell they cheaped out on a lot of things like breakfast but I would definitely stay there again
Location was convenient to attend a wedding surroundings were clean and all stores close to the hotel for last minute shopping The entrance doors need to be updated as critters were able to crawl in which can be scary to some occupants we only noticed it in the morning of our departure but overall it was a reasonable price for our stay.