After my initial stay and review, I was contacted almost instantly by a member of the hotel staff who worked hard to address my complaints and I decided to give them another chance the following week and the service was much improved. It's lovely to see that and I will defiently stay here again although I thought I wouldn't. It's a great hotel that's close to the airport and the breakfast is lovely.
Iron in 217 is a bit finicky.
The restaurant staff
Nearly everything. When I arrived the check in clerk was rude and didn't speak any english. First he said he couldn't find my reservation then when he finally found it he said it wasn't prepaid which it was and I had the receipt. I then relented and gave him my card which needed swiping but he insisted on punching in which would show up as a tele charge, of course that didn't work so I called reservations and while they're on the phone telling him its paid he insist its not so they ended up calling the hotel manager. On top of all that i ordered a steak medium well and got one that was basically blue and made me violently ill. NEVER AGAIN!
$20 taxi ride to airport and close to Metromall
They need to see your passport if you try to pay with a Us$50 bill. Dining facilities very modest and some staff not really trained.
Last Minute Booking
Last minute booking and room ready at time of arrival King bed Outdoor pool to ourselves
No regrets except for one minor event
Friendly staff, well trained and willing to help. Always smiling.
We couldn't use the pool due to a "quinceaños" party.
This hotel is just 4 miles away from Tocumen International Airport. It’s the only hotel located within the Metromall shopping complex, where you will find more than 260 venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. Our hotel amenities include a lobby bar, room service (until 11 p.m.), a fully equipped fitness center, an outdoor pool and a business center. In our three meal restaurant, Centro, guests can enjoy a complete buffet or choose from an array of dishes from our menu. All rooms feature 32” LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa de Este, Panama Viejo, the Panama Canal and other local attractions are also close by when you stay with us.
Based on 741 reviews
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