Cons: Customer service in ocean trum location is terrible . The front desk attendant is rude and inefficient.
Sep 12 2016
Did not get what I ordered and the panamapass is o
Pros: I will be complaining directly to Dollar about my experience.
Cons: I ordered a small car - they gave me a Tucson - it was late that evening and I was too tired to fight about it. I get small cars because the required insurance costs less and the gas is less. I was not told about where to park when I returned the car either and the $7/day for the panama pass is outrageous. The tolls equate to less than $10 for the trip to and from the airport. He said we could not use cash and we say lines that allowed cash payment. I will be requesting a credit from Dollar for the upcharge on the insurance and the pass charges. . Our biggest expense when visiting Panama is the car rental.
Pros: Fox employees were kindly and gave some guidance about Panama
Car fuel tank was full
Cons: Fox offices were not located in airport as it was mention so you need to go to a near hotel in which offices are to start the rental process.
The car damage protection I bought in Kayak website during the car booking was not accepted by Fox, I must to purchase another one that Fox offered and which more expensive
Aug 19 2016
Cons: when I arrive to Panama they give me a higher price in the office... also they dont have the car that i requested and they make me pay for the new car, that was more expensive.
The car was dirty, smell terrible, and old
i would like a compensation for the bad service!
Cons: These people are rip off artists. We are experienced travelers and I had confirmed my insurance coverage available to me through my credit card before I left the country. When we arrived to pick up the vehicle they refused to accept the coverage and refused to allow us to rent the vehicle unless we paid their insurance. It was EXTORTION!! I recommend having several reservations lined up so when they pull this B.S. (and they will) you can walk next door. We paid over three times the quoted price.
Sep 14 2016
okay but slow and tedious
Pros: had good stock of cars , but cannot change car type. They will charge you a fortune.
Cons: Very slow service. Prepare 30-40 mins for the return process. They walk out to the parking lot to inspect car and come back to counter after 15 mins. The instruction for the return parking area is difficult to find.
Insurance is not included in price if you book online. This is 3 or 4x the daily rental price. So if rental is $10/day , mandatory insurance is 20 or 30/day.
Pros: The price was amazing at first, $4 per day and $9 for insurance.
Cons: The $9 insurance purchased through kayak was not recognized in Panama by budget and I was forced to buy insurance through Budget as well. The cheapest insurance was $18. It was still a good deal but I felt a little deceived by the price because the obligatory additional insurance was not mentioned as far as I know and the insurance I did by wasn't recognized by budget, so basically a waste of money turning a good deal into an average deal :(